Lost property | cruise information

Lost Property

What's worse than when you get back and you've lost a bag, clothes or even jewellery. Well here are some contact details to help you out.

lost Property
Cruise LineProcessContact numberEmail AddressAdditional Info
Azamara Club Cruises Call or email with details 0844 493 4016 custserv.uk@rccl.com

CustomerRelationsUK@AzamaraClubCruises.com
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Carnival Cruises Distribution process - must complete a claim form with one of the embarkation representatives. Problem on board - must complete a claim form at the Guest Services Desk. - guestcare@carnival.com Please note that a claim form must be completed prior to leaving the terminal. Damage claims made after your arrival home will not be considered. All leftover items recovered on board are forwarded to our Lost & Found Department and kept for 30 days. Do not return lost/forgotten e-cigarettes
Celebrity Cruises Email with details 01932 834 127 customerrelationsuk@celebritycruises.com -
Costa Cruises Email with details 0800 389 0622 customerrelations@uk.costa.it -
Cruise & Maritime Email with details 01708 893 103 paxservices@cruiseandmaritime.com -
Crystal Email with details - reservations@cruiseportfolio.co.uk
cruisequestions@crystalcruises.com
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Cunard Call or email with details 0843 373 0373. This is an answer phone which is checked daily for messages. For luggage left at the terminal in Southampton, call 02380 873 111 lost.prop@carnivalukgroup.com or write to: Lost Property, Carnival UK, Carnival House, 100 Harbour Parade, Southampton, SO15 1ST
Disney Guest Services on Deck 3, Midship – open 24 hours, there is also a lost and found desk in the luggage hall, Call with details 0800 171 2317 https://disneycruise.disney.go.com/help/email/ -
Fred Olsen If you lose an item on the ship during your cruise please contact Reception on board. If having returned home you discover that you have not collected all your baggage following disembarkation you should contact the port handlers, on day of return before 2.00pm for Dover & Southampton 01473 292303 Luggage left at the terminal in Southampton or Dover 0238 0873111 customer.relations@fredolsen.co.uk -
Holland America Line Report any problems to a member of staff, either on board or at the cruise terminal so that you may obtain a damage report. Submitted to your travel insurance company, if you need further assistance then contact the cruise line at the address opposite. - lost_and_found@hollandamerica.com Passenger Relations Holland America Line Carnival House 100 Harbour Parade Southampton SO15 1ST
Hurtigruten Call or email with details 0844 272 8961
0203-603-7112
uk.sales@hurtigruten.com -
MSC Call with details 0844 561 1955 - -
NCL Call or email with details 0208 834 9030 ukguestrelations@ncl.com -
Oceania Call or email with details 0845 505 1920 infoeu@oceaniacruises.com write to Oceania Cruises Inc. Suite ABC, Beresford House, Town Quay, Southampton, SO14 2AQ, United Kingdom
P&O Cruises - 0843 373 0373. This is an answer phone which is checked daily for messages. For luggage left at the terminal in Southampton, call 02380 873 111 lost.prop@carnivalukgroup.com -
Princess Cruises - 0843 373 0373. This is an answer phone which is checked daily for messages. For luggage left at the terminal in Southampton, call 02380 873 111 lost.prop@carnivalukgroup.com
lostandfound@princesscruises.com
Please provide as much detail regarding your item as possible.
Regent Call with details 02380 682 280 - Write to - Regent Seven Seas Cruises, Beresford House, Town Quay, Southampton, SO14 2AQ
Royal Caribbean Email or call with details Lost luggage from Southampton, contact the port agents - Intercruises on 0207 636 8426 Lost onboard or from a ship not departing from Southampton 01932 834 330 www.royalcaribbean.co.uk/contact-us/contact-us.aspx
luggageemail@rccl.com
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Seabourn Call or Email with details 0843 373 2000 www.seabourn.com/contactUs/Main.action -
Seadream Call with details 0800 783 1373 -
Silversea Call with details 0844 251 0837 - Luggage and personal belongings will be taken off the ship upon guest disembarkation. Under no circumstances will luggage be stored on board without the owner of such luggage being on the vessel.
Star Clipper Call with details 0845 0200 6145 -
Thomson Call Cruise after Travel 0844 871 1611 - -
Windstar Email with details - reservations@cruiseportfolio.co.uk -

The above information is to be used as a guide only. Please check with individual cruiselines or your cruise consultant before booking a cruise. Each cruiseline reserves the right to change their policy at any time without notice for which www.CRUISE.co.uk cannot be held responsible. The information is compiled and calculated by www.CRUISE.co.uk - this information is not to be reproduced without prior permission.

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