Last updated: 11/03/2022
To provide you with reassurance when it comes to any bookings you currently have with us or any future bookings you may want to book with Cruise.co.uk, we have gathered all of the latest updates regarding travel and actions that are being taken by us and our trusted cruise line partners to ensure that any all customers not only feel confident when booking with us but to ensure that their health and safety are prioritised over anything else.
Cruise Line Cancellation Policies
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The Cruise.co.uk Reassurance Promise
- We are Flexible – New bookings can be changed free of charge, should the original be affected in any way subject to specific cruise line terms and conditions.
- We have over 100 consultants with 500+ years of combined experience
- Your holiday is fully covered – We are fully ABTA & ATOL protected
- We are only ever a phone call away… our experts are always on hand for any advice
- 5 Star Service – We have over 4000 reviews on Trustpilot
- We are the Real Cruise People – Over 200,000 unbiased Cruise Reviews
We are a member of ABTA (Association of British Travel Agents). That means you are fully protected if any travel plans don’t go ahead as planned.
We are also a member of ATOL (Air Travel Organiser’s License). This means that you are also protected when it comes to any flights that you have also booked with us.
Future Cruise Credit – Q&A
If your cruise has been affected by Covid-19 then you may or may not have heard a lot of people talking about future cruise credit. To help you understand exactly what this is, our consultants have answered some of the frequently asked questions around the subject…
What is future cruise credit?
Future cruise credit is a monetary credit for you to use to pay towards or pay off a new cruise booking. Much like a credit note or voucher.
How do I get future cruise credit?
Cruise lines are offering future cruise credit to guests who have had their booking cancelled, the vale of their cruise back to put towards a future departure.
What is the value of my future cruise credit?
Most cruise lines are offering the value of your original cruise plus an additional amount for any inconvenience. The value will be confirmed upon cancellation via your specialist cruise consultant.
What can I use my future cruise credit for?
Future cruise credit can be used to pay towards a new cruise booking only.
What if my future cruise credit is of a higher value than the new cruise I am booking?
If your future cruise credit is of a higher value than the new cruise you are looking to book, most cruise lines will allow you to move the unspent credit onto another future cruise. For example, if you had £1000 P&O Cruises future cruise credit, you could spend that on 5 cruises costing £200 each.
Why is future cruise credit good news for me?
Future cruise credit is of a higher value than the original amount you paid for your cruise. Plus, it will give you something to look forward to in the future.
CLIA, ABTA & GOV UK
As countries respond to the COVID-19 pandemic, including travel and border restrictions, the FCO advises British nationals against all but essential international travel. Any country or area may restrict travel without notice. If you live in the UK and are currently travelling abroad, you are strongly advised to return now, where and while there are still commercial routes available. Many airlines are suspending flights and many airports are closing, preventing flights from leaving.
Click HERE for the latest information and advice from the Cruise Lines International Association (CLIA)
Click HERE for the latest advice from ABTA
Click HERE for country-specific advice from GOV UK
Q&A’s On Changes & Cancellations
What happens if our holiday is no longer operating or has been subject to a ‘significant change’ prior to travel?
Our trusted cruise line partners are constantly assessing their upcoming sailings to ensure that they are operating in accordance with the latest advice from the relevant authorities and we are continuing to speak to them to give you the latest updates as and when they happen.
If itineraries have been cancelled, we will contact all customers affected and provide them with a full refund.
If a customer is affected by a ‘significant change’ to their booking with us, they will be contacted by our dedicated team to discuss the options available to them.
We are also on hand to help any customers who are affected to help them re-arrange their cruise and book any future cruises they may wish to take.
What if my holiday changes whilst I am away?
Our customer’s safety is our priority and any changes to your holiday whilst you are away will be taken when necessary.
If you have booked a cruise package that includes a flight home that you will no longer be able to make due to disembarking from a different port, we will arrange an alternative flight for you and we will cover the cost.
If you are on board a ship, our cruise line partners will keep you updated on any necessary itinerary changes and developments that they need to make.
If your holiday is cut short, you will be due a refund for any unfulfilled elements of your trip as well as brought home at the earliest opportunity at no further cost to you.
Are there any new cruise line cancellation policies?
With the ongoing development of coronavirus, cruise lines are making adjustments to their payment and cancellation policies to ensure customers have as much flexibility when it comes to booking a cruise with them.
Tips For Future Travel
Some of you may be looking forward and thinking about your future cruise so here are a few things to keep in mind;
- Make sure you check the FCO advice for the country(ies) that you will be visiting as some will be insisting on proof of insurance in order to enter the country, so insurance is mandatory.
- We suggest that you check your insurance policy and if not already included, purchase a new policy that does cover Covid medical costs
- Make sure you take a reusable mask or disposable masks as some countries have strict rules on wearing these in public spaces