Cruise.co.uk Terms and Conditions

Standard Terms & Booking Conditions of Cruise.co.uk

If you're looking for our Tailor Made or Bucket List package terms and conditions, please click here

Above & Beyond Luxury Cruises is a trading name of www.CRUISE.co.uk Ltd


1."PASSENGER NAMES"

1.1 The passenger names given at the time of booking have been confirmed by you

1.2 The spelling of the first name, middle name, and surname must match your passport exactly.

Middle name/s are required on all new bookings where applicable.

1.3 Any changes after the point of booking, including spelling errors may result in a charge to you from the cruise or tour operator (see cruise line or airline terms and conditions for details). Please contact us as soon as possible to notify us of any changes

1.4 The lead passenger must meet the minimum age requirements imposed by the cruise operator.



2. "WHEN TO PAY YOUR BALANCE"

2.1 Please check your specific balance due date/s which will be displayed on your booking confirmation. This date may differ from any balance due dates set by the cruise line

2.2 Failure to make payment by the confirmed balance due date may result in your booking being cancelled. Charges will apply, for details please see ‘cancellation and refunds’ section below.



3. "YOUR FINANCIAL PROTECTION"

3.1 ABTA licence - we are a member of ABTA (Association of British Travel Agents) no.78024, which means your money is protected.  In the event of financial collapse of any cruise line, airline, tour operator or any other provider, if you've not yet started your trip, you'll get your money back or where possible ABTA will make arrangements for you to continue with the planned trip. If you are already on a trip, you will be able to continue as originally planned. ABTA will make sure you are never stranded abroad.

3.2 ATOL licence- we are member of ATOL (Air Travel Organiser's License) no. 3385. If you buy an ATOL protected flight or, flight inclusive holiday packaged by Cruise.co.uk, you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong."

3.3 “We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you).

3.4 You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).”

3.5 “If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees, any claims which you have or may have arising out of, or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.”



4. "CONTRACT / LIABILITY"

4.1 All bookings accepted by www.CRUISE.co.uk and arrangements made are subject to the booking conditions imposed by the principals. The principals are the cruise operators, airlines and any other supplier.

4.2 Your contract is with the principals defined above. All tickets, vouchers and coupons are issued by www.CRUISE.co.uk in their capacity as Retail Agents for ATOL Holders, upon the express condition that www.CRUISE.co.uk is not liable to any passenger for loss, damage, delay, injury, cancellation, or any additional expense, suffered by any passenger whatsoever, or any cause beyond www.CRUISE.co.uk control shall be occasioned by www.CRUISE.co.uk or any of its officials, agents or representatives.

4.3 The total liability of www.CRUISE.co.uk shall not exceed the total payment received from the client in respect of any booking.

4.4 For data protection, we can only discuss or make amendments to a booking with the lead name or lead passenger on the booking - unless permission is given in advance and a secure pass phrase is provided

4.5 The price you pay is agreed at the time of booking. You agree to these costs with the payment of the relevant deposit to confirm your booking. 

4.6 You will be required to pay a deposit of £50pp, in addition to the cruise line deposit amount. All deposits paid are non-refundable 

4.7 Cruise.co.uk accept no responsibility for changes made by the principal to the selling price of your specific cruise or any elements of that, once your booking is confirmed.



5. "TICKETS AND LUGGAGE LABELS"

5.1 Your tickets will be available online approximately 4 weeks before your departure date.

5.2 To download your tickets please visit /postbooking/ and select your cruise line. Instruction on how to download and print your tickets will be on your cruise lines website.

5.3 If you have booked any of the following cruise lines, then your tickets will arrive via email or post:
Fred Olsen, Marella, MSC, Oceania, Seabourn, Silversea, Regent, Hurtigruten, All River Cruise lines.

5.4 If you would prefer printed copies of tickets by post, where digital tickets are available via your cruise personaliser or digital downloads, there will be an administration charge of £10 added to your booking to cover postal costs.



6. "WHAT'S INCLUDED/NOT INCLUDED"

6.1 If you have booked a cabin on a "GUARANTEE" basis, you accept that you will be randomly allocated a cabin in the grade booked (where specified) or higher. Your cabin can be located anywhere on the ship within that grade or higher. You will normally receive a specific cabin number when the cruise tickets are issued or at the latest, when you board the ship. Changes cannot be made once your cabin has been allocated.

6.2 Please refer to your cruise line terms and conditions for specific information on cabin features and inclusions.

6.3 If your booking includes any free car parking, coach or rail transfers from the cruise line, these will be specified on the www.CRUISE.co.uk booking confirmation or your cruise line confirmation invoice.

6.4 If you have overseas transfers included, these will show on your Cruise.co.uk booking confirmation or your cruise line confirmation invoice.

6.5 On board credit can be included from both the cruise line and Cruise.co.uk. Amounts will be confirmed during your booking call and shown seperately on your Cruise.co.uk booking confirmation, where applicable. Amounts shown are per cabin.

6.6 Cruise line promotions and offer codes are not always combinable and are subject to the terms and condition imposed by the principal.


7. "GRATUITIES"

7.1 If you have pre-paid gratuities, then these will be specified on the www.CRUISE.co.uk confirmation invoice.



8. "FLIGHTS"

8.1 Unless any flights details are included on your booking confirmation, your booking is on a Cruise Only basis.

8.2 All flights are in Economy class (unless otherwise specified). Flight routings may be indirect or direct. The Cruise Operator reserves the right to make any amendments to elements of your flight at any point. Please refer to the terms and conditions for your booking.

8.3 Flight times will be available as soon as the cruise line have assigned flight details.

8.4 Your flight may not include seats together as standard. You may be able to pre book your seats, for a charge, details on how to do this can usually be found in your cruise personaliser on the cruise line website. If not please contact us.



9. "BAGGAGE ALLOWANCE"

9.1 Baggage allowances are imposed by the airline, so please refer to your cruise personaliser or the airline website for up-to-date information.



10. "TRAVEL INSURANCE"

10.1 Cruise lines require all passengers to have comprehensive travel insurance that includes specific cruise cover. Your policy should also include medical cover for Covid-19. Failure to obtain appropriate insurance can result in you being denied boarding by the cruise line. Please refer to your cruise line website for cruise line specific requirements.



11. "PASSPORTS & VISAS"

11.1 It is the responsibility of all passengers to have a full valid passport with you when you travel. For further information, contact the Passport Office on Tel: 0300 222 0000 or visit https://www.gov.uk/passport-advice-line

11.2 We would strongly recommend visiting the Foreign and Commonwealth Office website; http://www.fco.gov.uk/en/travel-and-living-abroad for all the latest travel, health and VISA information.

11.3 It is your sole responsibility to obtain any necessary travel documents/visas etc in plenty of time before your holiday. Cruise.co.uk is not liable for any costs or losses resulting from denied travel, due to incorrect documentation.

For VISA information and applications you can visit a VISA specialist such as; www.cibtvisas.co.uk/cruise.co.uk.



12. "HEALTH, PREGNANCY & "VACCINATIONS"

12.1 You must inform us prior to booking of any medical conditions, pregnancy or mobility issues that could affect your ability to complete your travel arrangements. You must also update us of any changes to your health post booking, including pregancy, which may affect your ability to travel on the booking.

12.2 It is important to check for any health & vaccination requirements for the destinations you will be visiting in plenty of time before your holiday. Contact your GP or NHS 111 for further guidance, or check online at http://www.dh.gov.uk/travellers.


 
13. "DINING ARRANGEMENTS"

13.1 Your meal sitting & table size (where specified) will have been requested at the time of booking. Please be aware that these are on "a request basis" and not guaranteed. However, the cruise line will do all they can to accommodate every request.


14. "SPECIAL REQUESTS"

14.1 Any special requests (where specified) will be passed on to the cruise line at time of booking. Please be aware that these are on "a request basis" and not guaranteed. However, the cruise line/operator/airline will do all they can to accommodate every request.


15. "AMENDMENTS"

15.1 The Cruise Operator/Supplier reserves the right to make any changes to your booking. Please refer to the terms & conditions of the relevant cruise line.

15.2 www.CRUISE.co.uk reserves the right to make an amendment charge of £50 per person per change in addition to any Cruise Operator/Supplier charges for any voluntary amendments (if the amendment to any component of your trip is even possible - again, please refer to the terms & conditions of the cruise line)



16. "CANCEL & REBOOKING TO A DIFFERENT CRUISE"

16.1 If you wish to transfer to a new cruise AND it is possible, subject to the terms and conditions of the Cruise Operator/Supplier, the Cruise Operator/Supplier may charge an admin fee.

16.2 In addition to this fee, www.CRUISE.co.uk will charge an admin fee of £50 per person



17. "CANCELLATIONS & REFUNDS"

17.1 Your cruise line deposit & www.CRUISE.co.uk booking fee/deposit are non-refundable. 

17.2 Cancellations incur a www.CRUISE.co.uk fee of £50 per person. These charges are made in addition to any charge made by your Cruise Operator/Supplier which is detailed in their terms & conditions. To view the terms & conditions of most Cruise Operators online, you can also visit our website Cruise.co.uk/cruise-guides/cruise-lines-terms-and-conditions

17.3 Cancellations can only be processed with written or email authorisation from the lead contact for the booking. If your booking is cancelled, www.CRUISE.co.uk will withdraw any discount given.

17.4 Please retain your www.CRUISE.co.uk confirmation invoice, as it may be required should you wish to make a claim on your travel insurance policy.

17.5 Any applicable refunds may take up to 6 weeks to be processed.

17.6 In the sad event of the death of a passenger named on a booking, we will require a copy of the death certificate and power of attorney before making any changes or processing applicable refunds



18. "ON BOARD BOOKINGS"

18.1 If you choose to make a new booking once onboard, offers included within the booking may not be combinable with current Cruise.co.uk offers on your return

18.2 Please contact us as soon as you return by calling the Cruise Consultant directly who booked your last cruise, or by calling our main sales line on 0800 408 6200


19. "DISCLAIMER"

19.1 Every effort has been made to ensure all the information on the Cruise.co.uk website and booking documentation  is correct, however www.CRUISE.co.uk cannot be held responsible for any errors and omissions. Prices may occasionally display incorrectly on our website and are subject to change when receiving a quote 

Cruise Line campaigns not applicable to all sailings"

19.2 Flight-inclusive holidays on this website are financially protected by the ATOL scheme, however single travel service may not be covered by the scheme. Please speak with your specialist cruise consultant to confirm what protection may apply to your booking or if you do not receive your ATOL certificate. Your ATOL certificate will detail what is financially protected, where you can get information on what this means for you and who to contact if things go wrong



20. "CALL RECORDING"

20.1 Calls are recorded for training, marketing & quality purposes.


21. “CRUISE.CO.UK PRICE MATCH GUARANTEE"

If you have found a better price somewhere else, Cruise.co.uk will match the price of the specific cruise:

21.1 A valid, written copy of the quote being price matched must be provided at the time of quoting.

21.2 The quote provided must be from a UK based agent

21.3 Due to the fluidity of Cruise prices, the quote must be dated within the last 24 hours.

21.4 The offer must be completely like for like, including sailing, cabin grade, flights, duration and additional benefits.

21.5 Cruise.co.uk reserve the right to remove any offer without prior notice. 

The following are exempt from the Cruise.co.uk Price Match Guarantee offer: charter sailings, private groups, bookings made with membership rates, loyalty points, rewards programmes, cruises where the cruise line or cabin type isn’t revealed until after you have booked, and packages operated by Cruise.co.uk where inclusions such as flights are out of range at the time of booking. *Cruise.co.uk are not able to Price Match any offers from Seascanner.co.uk or Aboveandbeyondluxury.cruises. Cruise.co.uk reserve the right to withdraw any offer or promotion without prior notice. E&OE. 


22. "LOW DEPOSIT OFFERS & SCHEDULED PAYMENTS”

22.1 www.CRUISE.co.uk may periodically offer customers a ‘low deposit’ option. Your Cruise Consultant will be able to advise on eligibility details at the time of your enquiry.

22.2 When you choose a 'Low Deposit' option and make a low deposit payment (including £0 deposit offers), it means you (the Lead Contact on the booking) have accepted these conditions for yourself and each member of your party.

22.3 In order to qualify & secure a booking for a low deposit offer, you must pay the applicable ‘Low Deposit’ by debit or credit card.

22.4 The remainder of the Full Deposit/Balance amount and your payment date/s will be advised by your Cruise Consultant.

22.5 If you make any changes to your booking PRIOR to the remainder of the full deposit amount being paid, please be aware that changes may increase the full deposit amount. Where this is the case, you agree to pay the updated amount of the remainder of the full deposit amount.

22.6 Where you have a payment schedule in place, and changes are made to your booking that change the total value of your booking, the existing payment schedule will be cancelled and a new schedule set up for the new balance. Some cost changes may require full payment at the time the amendment is made.

22.7 If you cancel your booking PRIOR to the value of the full standard deposit being paid, you will still be liable to pay the remainder of the full deposit amount. You agree to this amount being processed through the same debit or credit card used for the low deposit payment and/or your scheduled payments.

Note - the full standard deposit amount is the minimum cancellation charge, which is the remaining deposit amount as required by the cruise line plus the Cruise.co.uk cancellation fee, as detailed in section 17.


23. "COMPLAINTS"

23.1 Your booking contract for your travel arrangements is between you and the principal (being the cruise line), any queries or concerns relating to the travel arrangements should be addressed to them. If you have a problem whilst on your holiday, this must be reported to the cruise line immediately. Timely reporting of your concerns will provide the cruise line with the opportunity to resolve any issues whilst you are onboard. If you wish to complain when you return home, please email customerrelations@cruise.co.uk on your return.


24. "DOOR TO DOOR CHAUFFEUR TRANSFERS"

24.1 Door To Door Chauffeur Transfers are applicable on bookings with Azamara Cruises, Oceania Cruises, Seabourn Cruise Line, Regent Seven Seas Cruises and Explora Journeys and are only available within a 50-mile radius of the Cruise Port or Airport on a booking up to the value of £5000, within a 100 miles radius of the Cruise Port or Airport available on booking within the value of £5001-£9999 per suite.

24.2 For bookings over £10,000, per suite the radius is extended to 200 miles. Additional miles are payable.

25. "THE BIG SPRING SALE"

25.1 The Big Spring Sale Campaign runs until 9pm on 22nd April 2024.

25.2 Up To 11% discount is included on advertised fares and applies to retail bookings only.

25.3 Up to 11% discount is based on select MSC Cruises

25.4 Discount %’s across all other cruise lines will vary, Marella and Saga are excluded from the promotion.

25. 5 Campaign is applicable to new bookings only.

25.6 Cruise.co.uk reserves the right to amend or change the terms of this promotion without prior notice or announcement.

25.7 0% Deposit & interest free monthly payments are only applicable to selected 2025/26 sailings only, excluding Fred. Olsen Cruises, world cruises and other selected voyages.

25.8 Upon taking the 0% Deposit offer Your monthly payment schedule will be advised by your Cruise Consultant.

25.9 If you cancel your booking you will still be liable to pay the remainder of the full deposit amount.

25.10 The full standard deposit amount is the minimum cancellation charge please see Cruise.co.uk for full terms & conditions.

25.11 This promotion is not combinable with any other Cruise.co.uk promotion or discount offer and can be changed or amended at any time.

26. "CRUISE & STAY FLASH SALE"

26.1 Cruise & Stay Campaign Runs until 9pm on 15th April 2024 and applies to new bookings only.

26.2 *£50 off is per cabin, this discount is not included on advertised fares and applies to selected package bookings only a minimum spend of £1499pp applies.

26.3 £50 discount is not combinable with any other promotion including free door to door transfers on Tailor Made luxury cruises.

26.4 *Cruise & Stay promotion excludes Tailor Made Thrill & Chill, Caribbean Flash Sale, F1 Collection & Themed Escorted Cruises from Southampton.

26.5 Cruise.co.uk reserves the right to amend or change the terms of this promotion without prior notice or announcement. Please see Cruise.co.uk for full terms and conditions. Calls are recorded for Marketing & Training Purposes.

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