Terms and Booking Conditions of www.CRUISE.co.uk

1."NAMES" 

1.1 The passenger names given at the time of booking have been confirmed by you and will be repeated back.

1.2 The spelling of the first name, middle name, and surname must match your passport exactly. Middle name/s are required on all new bookings.

1.3 Any changes will result in a charge to you from the cruise or tour operator (see cruise line T&C's/holidays/cruise line terms and conditions). Please contact us as soon as possible.

2. "WHEN TO PAY YOUR BALANCE"

2.1 Balance payments are due 17 weeks before departure for most cruise lines.

2.2 Please check your specific balance due date which will be displayed on your booking confirmation.

3. "YOUR FINANCIAL PROTECTION"

3.1 ABTA licence - we are a member of ABTA (Association of British Travel Agents) no.78024. This means your money is safe. If you are already on a trip, you will be able to continue as originally planned. ABTA will make sure you are never stranded abroad. In the event of financial collapse of any cruise line, airline, tour operator or any other provider, if you've not yet started your trip, you'll get your money back or where possible ABTA will make arrangements for you to continue with the planned trip.

3.2 ATOL licence- we are member of ATOL (Air Travel Organiser's License) no. 3385. When you buy an ATOL protected flight or, flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong."

3.3 “We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you).

3.4 You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).”

3.5 “If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees, any claims which you have or may have arising out of, or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.”

4. "CONTRACT / LIABILITY"

4.1 All bookings accepted by www.CRUISE.co.uk and arrangements made are subject to the booking conditions imposed by the principals. The principals are the cruise operators, airlines and any other supplier.

4.2 Your contract is with the principals defined above. All tickets, vouchers and coupons are issued by www.CRUISE.co.uk in their capacity as Retail Agents for ATOL Holders, upon the express condition that www.CRUISE.co.uk is not liable to any passenger for loss, damage, delay, injury, cancellation, or any additional expense, suffered by any passenger whatsoever, or any cause beyond www.CRUISE.co.uk control shall be occasioned by www.CRUISE.co.uk or any of its officials, agents or representatives.

4.3 The total liability of www.CRUISE.co.uk shall not exceed the total payment received from the client in respect of any booking.

5. "TICKETS AND LUGGAGE LABELS"

5.1 Your tickets will be available online approximately 4 weeks before your departure date.

5.2 To download your tickets please visit /postbooking/ and select your cruise line. Instruction on how to download and print your tickets will be on your cruise lines website.

5.3 If you have booked any of the following cruise lines, then your tickets will arrive via email or post:
Fred Olsen
Cruise and Maritime
MSC
Oceania
Seabourn
Silversea
Regent
Hurtigruten
Any River Cruise

5.4 Please note, Marella cruise line are ticketless and you will not receive anything from them, you just need your Marella booking reference.

6. "SHORE EXCURSIONS"

6.1 To save you money www.CRUISE.co.uk now work with a two leading independent shore excursion company’s called Cruising Excursions. They are fully insured and work with many of the same tour companies that the cruise lines use.

7. "WHAT'S INCLUDED/NOT INCLUDED"

7.1 If you have booked a cabin on a "GUARANTEE" (GTEE or GTY) basis, this means you will be allocated any cabin in the grade booked (where specified) or higher. You will normally receive a specific cabin number when the cruise tickets are issued or at the latest, when you board the ship.

7.2 If your booking includes any "ONBOARD CREDIT per cabin or per person, "FREE CAR PARKING, FREE COACH OR RAIL TRANSFERS" these will be specified on the www.CRUISE.co.uk confirmation invoice notes. 

7.3 Transfers are included (and provided by the cruise) only if you have booked a standard fly/cruise where we have booked both the flight/s & cruise through the cruise line. If your booking is on a "Cruise Only basis", TRANSFERS are not included unless they are specified on the www.CRUISE.co.uk confirmation invoice.

7.4 Onboard spending money amounts displayed on each cruise line's offers will vary by cruise dte and duration booked, and are not combinable with any other offer or discount. 

8. "GRATUITIES" 

8.1 If you have pre-paid gratuities, then these will be specified on the www.CRUISE.co.uk confirmation invoice.
 
9. "FLIGHTS"

9.1 Unless any flights details are included on your booking confirmation invoice, your booking is on a "Cruise Only basis".

9.2 If flights are included, please be aware that the flight times and routing (unless already specified on the confirmation invoice) are on request with the cruise operator.

9.3 All flights are in Economy class (unless otherwise specified). Flight routings may be indirect or on a charter basis. The Cruise Operator/Supplier/Airline reserves the right to make any amendments to the flight times and routings at any point. Please refer to the terms and conditions of the relevant cruise line brochure (/holidays/cruise-line-terms-and-conditions/ 

9.4 Once flight times have been assigned by the cruise line, these can be viewed via our website www.CRUISE.co.uk by clicking on "Make a Payment", then Check-in Online & select the relevant cruise line.

10. "BAGGAGE ALLOWANCE"

10.1 Baggage allowances are imposed by the airline, so please refer to each individual airline for up-to-date information. However, even if baggage allowances do change, the applicable baggage allowance is determined by when the cruise operator or supplier issue the tickets, which is typically about two weeks before departure. For baggage allowance please check your airlines website. 

10.2 Please be advised, there have been changes to restrictions on carrying some electronic devices (eg laptops and tablets) as hand luggage, to and from certain countries. Please click on this link for full details; https://www.gov.uk/hand-luggage-restrictions/electronic-devices-and-electrical-items


11. "TRAVEL INSURANCE"

11.1 Cruise lines require passengers to have comprehensive travel insurance. Please ask your Specialist Cruise Consultant for details. If you have purchased travel insurance through www.CRUISE.co.uk and our Insurance provider Holiday Extras please read all the terms & conditions of the policy document.

11.2 There is a 14 day "cooling off" period from the date of purchase, if you decide not to be covered through www.CRUISE.co.uk.

11.3 If you have not purchased travel insurance through www.CRUISE.co.uk, alternative insurance arrangements should be made for all passengers travelling and you must notify us with the policy details.

 
12. "PASSPORTS & VISAS"

12.1 It is the responsibility of all passengers to have a full valid passport with you when you travel, which is valid for 6 months after the return date
. For further information, contact the Passport Office on Tel: 0300 222 0000 or visit http://www.passport.gov.uk/ 

12.2 We would strongly recommend visiting the Foreign and Commonwealth Office website http://www.fco.gov.uk/en/travel-and-living-abroad for all the latest travel, health and VISA information if you are travelling to a destination outside the EU or the World Travel Guide http://www.worldtravelguide.net.

12.3 It is your sole responsibility to check in plenty of time before your holiday as entry visas or permits may be necessary for certain destinations and it is the responsibility of the individual traveller to obtain. For preferential rates on VISAS, please conatct CIBT Visa Service www.cibtvisas.co.uk/cruise.co.uk.

12.4 If you are travelling to the USA, you need to fill in an online request to enter the States, at least three days before travelling (although you'll usually get a decision in minutes, it can take up to three days), otherwise you will be turned away at US immigration. The form is called the Electronic System for Travel Authorisation form or ESTA for short. The website address is https://esta.cbp.dhs.gov/esta. It costs US$14 (about £10 depending on the exchange rate at the time) plus the ESTA lasts two years (or until your passport expires). Once the ESTA is out of date you need to reapply. The only method for this new procedure is online, so if you do not have internet access, you may need to get help from friend, family member or colleague who can register online on your behalf. 

12.5 From 15th March 2016 an E-Visa is required for British citizens flying in to CANADA. The visa is also mandatory whilst in transit. An E-Visa is NOT required if sailing in to/from Canada. 

12.6 If you are travelling to INDIA or CHINA, all passengers require a visa, regardless of whether you are visiting on a cruise ship and do not intend to leave the ship or travelling by land. To obtain the visa or for more information, please click here

 

13. "HEALTH, PREGNANCY & "VACCINATIONS"

13.1 You must inform us prior to booking of any medical conditions, pregnancy or disabilities that could affect your ability to complete your travel arrangements.

13.2 It is especially important to check in plenty of time before your holiday, so please contact your G.P, practice nurse or travel health clinic for relevant health & vaccination requirements for your chosen destinations or check online at http://www.dh.gov.uk/travellers.  

13.3 The EHIC has replaced the old E111. From 1 January 2006, E111s are no longer valid. The quickest and easiest way to get an EHIC is to apply online at http://www.nhs.uk/NHSEngland/Healthcareabroad/EHIC/Pages/about-the-ehic.aspx The EHIC is normally valid for three to five years and covers any medical treatment that becomes necessary during your trip, because of either illness or an accident. The card gives access to state-provided medical treatment only, and you'll be treated on the same basis as an 'insured' person living in the country you're visiting. Remember, this might not cover all the things you'd expect to get free of charge from the NHS in the UK. You may have to make a contribution to the cost of your care, so travel insurance is highly recommended.  

14. "DINING ARRANGEMENTS"
 
14.1 Your meal sitting & table size (where specified) will have been requested at the time of booking. Please be aware that these are on "a request basis" and not guaranteed. However, the cruise line will do all they can to accommodate every request.
 
15. "SPECIAL REQUESTS"

15.1 Any special requests (where specified) will be passed on to the cruise line at time of booking. Please be aware that these are on "a request basis" and not guaranteed. However, the cruise line/operator/airline will do all they can to accommodate every request.

16. "AMENDMENTS"

16.1 The Cruise Operator/Supplier reserves the right to make any changes to your booking. Please refer to the terms & conditions of the relevant cruise line brochure, a copy of which is available on request or online by visiting our website /holidays/cruise-line-terms-and-conditions. (for most Cruise Operators).

16.2 www.CRUISE.co.uk reserves the right to make an amendment charge of £25 per person per change in addition to any Cruise Operator/Supplier charges for any voluntary amendments (if the amendment to any component of your trip is even possible - again, please refer to the terms & conditions of the cruise line brochure, a copy of which is available on request or online by visiting our website /holidays/cruise-line-terms-and-conditions/. for most Cruise Operators).

17. "CANCEL & REBOOKING TO A DIFFERENT CRUISE"

17.1 If you wish to transfer to a new cruise AND it is possible, subject to the terms and conditions of the Cruise Operator/Supplier, the Cruise Operator/Supplier will charge an admin fee.

17.2 In addition to this fee, www.CRUISE.co.uk will charge an admin fee of £25 per person (or minimum £50 per cabin). The terms & conditions of Cruise Operators are available on request or to view them online, please visit our website /holidays/cruise-line-terms-and-conditions. (for most Cruise Operators)  

18. "CANCELLATIONS & REFUNDS"

18.1 Your cruise line deposit & www.CRUISE.co.uk booking fee/deposit are non-refundable. Your booking fees (not credit charge charges) will be waived and any monies paid will reduce your cruise line balance as long as you do not cancel your booking.

18.2 Cancellations incur a www.CRUISE.co.uk fee of £50 per person. Booking fees are normally shown on your invoice along with the cruise line deposit under the heading "Deposit Paid".

18.3 Cancellations can only be processed with written or email authorisation from the passengers travelling. If your booking is cancelled www.CRUISE.co.uk / Victoria Travel will withdraw any discount given.

18.4 These charges are made in addition to any charge made by your Cruise Operator/Supplier which is detailed in their terms & conditions, a copy of which is available on request. To view the terms & conditions of most Cruise Operators online, you can also visit our website/holidays/cruise-line-terms-and-conditions/.

18.5 Any refunds are subject to terms & conditions of your travel insurance policy. Please retain your www.CRUISE.co.uk confirmation invoice, as you will need it if your travel arrangements are protected under a scheme of financial protection and you need to make a claim.

18.6 Any applicable refunds may take up to 6 weeks to be processed.

19. "TAILOR MADE BOOKINGS"

19.1 Our Tailor Made holidays have separate terms & conditions please hit the link below to view full details:
/cruise-guides/tailor-made-terms-and-conditions/

20. "ON BOARD BOOKINGS"

20.1 Many people book another cruise whilst onboard as you often receive special deals with extra benefits. 

20.2 If you have a future cruise credit or voucher that you want to redeem on another cruise please mention it to the sales consultant at the start of the call and we will be happy to get it applied to your new booking (If the cruise line/supplier have ok'd it once they have received it from you). 

20.3 Please contact us as soon as you return by calling the Specialist Cruise Consultant directly who booked your last cruise, by calling our main sales line on Tel: 0800 408 6200 or send an email to Sales@cruise.co.uk

21. "YOUR NEXT CRUISE HOLIDAY"

21.1 If you have not made an "Onboard booking" with the cruise line, we would be delighted to arrange your next cruise holiday. You can call the Specialist Cruise Consultant directly who booked your last cruise (click here to find your Cruise Consultant), call our main sales line on Tel: 0800 408 6200  (press option 2) or send an email to Sales@cruise.co.uk
 
22. "WHEN YOU RETURN"

22.1 We would be delighted to hear how you enjoyed your cruise and invite you to visit our website www.CRUISE.co.uk to write a "CRUISE REVIEW" to share your thoughts with fellow cruisers. As a thank you, we will then send you a copy of the latest "Guide to Cruising" whilst stocks last.

23. "DISCLAIMER"

23.1 Every effort has been made to ensure all the information on the website is correct, however www.CRUISE.co.uk cannot be held responsible for any errors and omissions.

23.2 "Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to:www.atol.org.uk/ATOLCertificate"

24. "CALL RECORDING"

24.1 Calls and phone numbers are recorded for training, marketing & quality purposes.   

25. “£1pp LOW DEPOSIT OFFER & PAYMENTS

Low Deposit - General

25.1 www.CRUISE.co.uk may periodically offer customers a ‘low deposit’ option. Your Specialist Cruise Consultant will be able to advise on eligibility details at the time of enquiry.

25.2 When you choose this 'Low Deposit' option and make a low deposit payment, it means you (the Lead Name on the booking) have accepted these conditions for yourself and each member of your party.

25.3 In order to qualify & secure a booking for a low deposit offer, you must pay the ‘Low Deposit’ by debit or credit card.

Low Deposit - with the remainder of the Full Deposit paid by debit or credit card

25.4 The remainder of the Full Deposit amount and payment date will be advised by your Specialist Cruise Consultant.

25.5 If you make any changes to your booking PRIOR to the date on which the remainder of the full deposit has been paid, please be aware that this may affect the total amount of the remainder of the full deposit. If it does, then you agree to pay the amended amount of the remainder of the full deposit amount.Direct Debit Subscription Schedule and/or agree to a new mandate with a new Direct Debit payment schedule.

25.6 If you cancel your booking PRIOR to the date on which the remainder of the Full Deposit must be paid, you will still be liable to pay the remainder of the Full Deposit. You agree to this amount being processed through the same debit or credit card used for the low deposit payment.

Note - this amount is the minimum cancellation charge, which is the remaining deposit amount as required by the cruise line plus www.CRUISE.co.uk’s cancellation fee.

Low Deposit - with other payments through our Direct Debit Scheme

25.7 The remaining deposit amount and payment date will be advised by your Specialist Cruise Consultant and will be taken as the next payment of the Direct Debit Subscription schedule in monthly instalments

25.8 Your ‘Subscription Schedule’ will detail the payment dates and monthly instalments for your Direct Debit. You can specify the date of each month you prefer the direct debit schedule instalments to be taken (or it will be set up automatically) based on the final payment date for your booking less approximately 3 – 5 working days. E.g. the balance due date for the booking is 26th April 2020, the monthly direct debit payments will be taken on or around the 23rd of the month (to the nearest working day). These details will be advised by your Specialist Cruise Consultant and highlighted on the ‘Invoice Notes’ section of your www.CRUISE.co.uk Booking Confirmation Invoice.

25.9 If you make any changes to your booking BEFORE the balance of the full deposit has been paid, please be aware that this may affect the total amount of the remainder of the full deposit and/or the Direct Debit Payment Subscription Schedule. If it does, then you agree to pay amended Direct Debit Subscription Schedule and/or agree to a new mandate with a new Direct Debit payment schedule.

25.10 If you cancel your booking or cancel your direct debit PRIOR to the date on which the remainder of the Full Deposit must be paid, or default after that date, you will still be liable to pay the remainder of the Full Deposit. You agree to this amount being processed through the same debit or credit card used for the low deposit payment.

Note - this amount is the minimum cancellation charge, which is the remaining deposit amount as required by the cruise line plus www.CRUISE.co.uk’s cancellation fee.

25.11 You will be able to disregard any other ‘Balance Due’ communications other than the dates on your Direct Debit payment ‘Subscription Schedule.’

Failed Direct Debits Payments

25.12 We’ll attempt to collect your Direct Debit instalments on the date/s as per the payment
Subscription Schedule. If the first attempt at collecting an instalment isn’t successful for any
reason, we’ll make 3 further attempts to collect over the following 14-21 days. If we still can’t
collect payment, that particular instalment payment will be skipped. You’ll need to contact us to
make this final payment by a suitable alternative payment method and by your final balance due
date as shown on your www.CRUISE.co.uk Booking Confirmation Invoice. The remaining payments will
be collected as normal until the next failed payment and then the process will be followed as
above.

25.13 If you cancel your Direct Debit after the first instalment of the subscription schedule has
been processed, you must inform www.CRUISE.co.uk and advise how the remaining balance on your
booking will be paid.

25.14 If you cancel your Direct Debit, it cannot be reinstated and before a new direct debit
schedule is set up, a new Direct Debit mandate will need to be agreed.

Changes to your Direct Debit Payment Schedule

25.15 If you change your bank/current account provider, you will need to ask your new bank to
transfer your existing Direct Debit to your new account to ensure your payment instalments are
not missed. Please speak to your bank before contacting us. 

Changes to your Cruise Holiday

25.16 If you make any changes to your holiday, the following chart highlights the impact of applicable payments options:

 


If there are any other changes that do not appear on the above chart or you have any questions regarding your direct debit, then please contact www.CRUISE.co.uk.

26. “EXCLUSIVE BONUS ONBOARD SPEND ON EVERY SAILING FOR EVERY CRUISE LINE”

26. Exclusive Onboard Spend is only applicable to retail cruise line offers where stated on the website. Tailor Made & Bucket List Cruisesa are exempt from this offer. The Onboard Spend Voucher is only valid on cruises between 5 and 40 nights. Vouchers cannot be used in conjunction with Future Cruise Credit. E&OE.


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