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Hi! First of all commiserations if that's applicable. I along with others in our group purchased our wine mid December & have a receipt to that effect. I'm with you they should not have cashed the cheque if they were not prepared to honour the purchase. Someone from the legal profession advised recently, Consumer Direct should be the first port of call in these cases. Please report back with the conclusion of this matter......Good Luck Wilba .
Having looked back on the RCI Site it appears they have obviously cottoned onto the discrepancy in the pricing that was between the $ / £ exchange rate and they have recently hiked all the wine prices up by a very significant amount. The question is when did they do this. I know for sure that pre New Year and I think early January they were stilll showing at the old rate. So did they cash your cheque before the prices went up and do you have any proof. Did you print off the wine price list?
I have a printed off pre January wine list for sale at a mildly exorbitant price..........offers!
Yes, I too have printed a list dated 5th December at the pre hiked prices.
Thanks for your comments. No I didn't print the prices off. When I sent the form off (a week last Friday) the old price was being advetised on the website - they must have increased it whilst the cheque was in the post. Will wait and see what the conference call between Miami and UK brings. If it's negative will contact Consumer Direct as Wilba suggests. Pretty shoddy of RCI I think. I will let you all know how we get on. Thanks again.
You will need to read carefully the terms and conditions of contract in the RCI brochure as that covers the terms of your contractual relationshio with them (i am afraid I dont have a copy as we dont travel with them) Check and see what the provisions are for increase of pricing for various aspects of the "goods and services "which they provide. Sorry, without access to their terms I can't advise further. Cynthia.
Cynthia I understand you are 'limited' as to how far you can comment on these matters, but I have a similar wine package purchased mid December & an 'Amenity Confirmation' from RCI ( I assume this to be a receipt). My question is, Once this transaction has occurred, monies paid & accepted, ie. over a month ago, can they legally ask for more money, or indeed return my money and cancel the deal......Regards Wilba (Pierce).
Hi Wilba, my view is that if RCI have issued you with a reeipt expressed to be in full and final payment then they are stuffed (to use a legal term!!) however i do not know which legal system tgoverns their contract with you. Their terms and conditions should indicate somewhere which legal system governs its provisions . As they are a US co. it may fall under US jurisdiction--about which my knowledge is nil!!Cynthia.
Many companies have clauses in the terms and conditions covering changes in exchange rates. If the sterling prices were originally based on $2 to £1, and its now $1.50 (even less now) the increase cost would work out at £61.40. I am sure there are going to be some disappointed people when they see the price of the drinks on RCI this year. I am sure they could reduce their costs by sourcing in UK rather than shipping from Miami .... Brian.