Cruises, Cruise Deals & Cruise Holidays

Privacy Policy

The following information explains our policy regarding any personal information you may supply to us when visiting cruise.co.uk; You can generally visit our web site without telling us who you are or revealing any personal information, including your e-mail address. Cruise.co.uk does not collect personally identifiable information about individuals except when such individuals specifically provide such information on a voluntary basis, such as when requesting a brochure or accessing our cruise booking applications. Cruise.co.uk will not share e-mail addresses nor any information submitted by a user when accessing our web site with anyone outside Cruise.co.uk nor will cruise.co.uk disclose user information to any third party.   
   
Cruise.co.uk may use the information it gathers for its own internal purposes. Cruise.co.uk goal in collecting personal information online is to continually improve the content of our web site and to offer consumers with cruise products that best meet your preferences and desires. Cruise.co.uk may use the personal data you provide online to send you information about new products and services, or offers that we feel may be of interest to you. However, we will protect your online information in the same manner that we protect our passenger information obtained through other means.
  
Terms and Booking Conditions of www.Cruise.co.uk

"NAMES" - The passenger names given have been confirmed by you at the time of booking. The spelling of the first name and surname must match your passport exactly (you do not need your middle name). Any changes will result in a charge to you from the cruise or tour operator. Please contact us as soon as possible.

 "WHEN TO PAY YOUR BALANCE" - Balance payments are due 13 weeks before departure (except e.g. World Cruises, World Cruise Sectors, where the balance is due 17 weeks before departure and Oceania Cruise Line bookings due 150 days before departure, which will be shown on your confirmation invoice)

"HOW TO PAY YOUR BALANCE" - Using our ONLINE PAYMENT SYSTEM - please visit www.cruise.co.uk and go to the red box 'Payment & Check In'. There is NO charge to pay by Debit Card or Maestro/Switch. Credit Card payments by Visa & Mastercard incur a bank charge of 2.5% (American Express is 3.5%). Transactions will appear as www.Cruise.co.uk Ltd.
By CHEQUE - When forwarding your payment, please remember to quote your booking reference. Please make cheques payable to www.Cruise.co.uk.Ltd.
OVER THE PHONE - Please call on the number above or 0800 091 7810 (press option 1). Debit Card & Credit Card charges are the same as above.

"FINANCIAL GUARANTEE" - ABTA licence - we are a member of ABTA (Association of British Travel Agents) no.78024. This means your money is safe. If you are already on a trip, you will be able to continue as originally planned. ABTA will make sure you are never stranded abroad. In the event of financial collapse of any cruise line, airline, tour operator or any other provider, if you've not yet started your trip, you'll get your money back or where possible ABTA will make arrangements for you to continue with the planned trip.

ATOL licence - we are member of ATOL  (Air Travel Organiser's License) no. 3385. www.Cruise.co.uk act as agents for licensed tour operators; the relevant ATOL number is displayed with each holiday shown. Firms selling air travel in the UK are required by law to hold ATOL's. ATOL's protect you from losing money, or being stranded abroad,when travel firms go bust. If it goes out of business, the CAA (Civil Aviation Authority) gives refunds to people who can't travel and pays for people abroad to finish their holidays and fly home. This protection is included in the price of a trip booked with an ATOL-holder. If your cruise package includes a flight organised by the Cruise Operator/Supplier, it is covered by the Cruise Operator's/Supplier's ATOL license as stated previously and this document will act as your ATOL Receipt. 

"CONTRACT / LIABILITY" - All bookings accepted by www.Cruise.co.uk and arrangements made are subject to the booking conditions imposed by the principals. The principals are the cruise operators, airlines and any other supplier. Your contract is with the prinicpials defined above. All tickets, vouchers and coupons are issued by www.Cruise.co.uk in their capacity as Retail Agents for ATOL Holders, upon the express condition that www.Cruise.co.uk is not liable to any passenger for loss, damage, delay, injury, cancellation, or any additional expense, suffered by any passenger whatsoever, or any cause beyond www.Cruise.co.uk control shall be occasioned by www.Cruise.co.uk or any of its officials, agents or representatives. The total liability of www.Cruise.co.uk shall not exceed the total payment received from the client in respect of any booking.

"TICKETS" - Your tickets will be posted to you approximately 2 weeks before your departure date (or as soon as we receive all the documents from the cruise line or tour operator). Please contact us 1 week prior to departure if your travel documents have not been received.
 
"SHORE EXCURSIONS" - Shore Excursion Details & "How to Book Shore Excursions" will be sent out about 2 to 4 weeks before departure (depending on the cruise line) or as soon as we receive them here at www.Cruise.co.uk. (Note - some cruise lines do sendout details directly to you - again about 2 to 4 weeks departure). Once you have the details, all shore excursion bookings & questions are handled directly by the cruise lines. Shore excursions for some cruise lines can be accessed 3 to 4 months before departure through our website www.cruise.co.uk by clicking on Payment & Check-in, then Check-in Online & select the relevant cruise line.
 
"WHAT'S INCLUDED/NOT INCLUDED" - If you have booked a cabin on a "GUARANTEE" (GTEE or GTY) basis, this means you will be allocated any cabin in the grade booked (where specified) or higher. You will normally receive a specific cabin number when the cruise tickets are issued or at the latest, when you board the ship. If your booking includes any "ONBOARD CREDIT per cabin or per person, FREE CAR PARKING, FREE COACH OR RAIL TRANSFERS" these will be specified on the Cruise.co.uk confirmation invoice. Transfers are included (and provided by the cruise) only if you have booked a standard fly/cruise where we have booked both the flight/s & cruise through the cruise line. If your booking is on a "Cruise Only basis", TRANSFERS are not included unless they are specified on the Cruise.co.uk confirmation invoice. "GRATUITIES" - If you have pre-paid gratuities, then these will be specified on the Cruise.co.uk confirmation invoice.
 
"FLIGHTS" - Unless any flights details are included on your booking confirmation invoice, your booking is on a "Cruise Only basis". If flights are included, please be aware that the flight times and routing (unless already specified on the confirmation invoice) are on request with the cruise operator. All flights are in Economy class (unless otherwise specified). Flight routings may be indirect or on a charter basis. The cruise operator reserves the right to make any amendments to the flight times and routings. Please refer to the terms and conditions of the relevant cruise line brochure.

"BAGGAGE ALLOWANCE" - Please see below for typical Scheduled & Charter (not low-cost carriers) flight checked-in baggage allowances which act as a rough guide only.  Baggage allowances are imposed by the airline, so please refer to each individual airline for up-to-date information. However, even if baggage allowances do change, the applicable baggage allowance is determined by when the cruise operator or supplier issue the tickets, which is typically about 2 weeks before departure.
Economy = 1 piece of luggage per person max 20kgs (except British Airways & some Charter flights max 23kgs)
Premium Economy = 2 pieces of luggage per person or 1 piece of luggage with a higher max allowance
Business & First Class = 2 or 3 piece of luggage per person with varying higher max allowances

 "TRAVEL INSURANCE" - Cruise lines require passengers to have comprehensive travel insurance. www.Cruise.co.uk can arrange your travel insurance cover. Please ask your Specialist Cruise Consultant for details. If you have purchased travel insurance through www.Cruise.co.uk and our Insurance provider CoverMore, please read all the terms & conditions of the policy document. There is a 14 day "cooling off" period from the date of purchase, if you decide not to be covered through www.Cruise.co.uk. If you have not purchased travel insurance through www.Cruise.co.uk / Victoria Travel, alternative insurance arrangements should be made for all passengers travelling.
 
"DINING ARRANGEMENTS" - Your meal sitting & table size (where specified) have been requested. Please be aware that these are on "a request basis" and not guaranteed. However, the cruise line will do all they can to accommodate every request.
 
"SPECIAL REQUESTS" - Any special request (where specified) has been requested. Please be aware that these are on "a request basis" and not guaranteed. However, the cruise line/operator/airline will do all they can to accommodate every request.

"PASSPORTS & VISAS" - All passengers must have a full 10 year British Passport which is valid for 6 months after their return date. It is the responsibility of ALL non-British passport holders to ensure that they are in possession of a valid passport. For further information contact the Passport Office on     0870 5210410    or visit http://www.passport.gov.uk/ 

Entry visas or permits may be necessary for certain destinations and it is the responsibility of the individual traveller to obtain. For preferential rates on visas, please contact CIBT at www.uk.cibt.com or call      0844 7360211   , mentioning Cruise.co.uk & Victoria Travel. 

If you are travelling to the USA, the days of filling out a green I-94 piece of paper (commonly known as the Visa Waiver form) on a plane for entry into the US have ended. You now need to fill in an online request to enter the States, at least three days before travelling (although you'll usually get a decision in minutes, it can take up to three days), otherwise you will be turned away at US immigration. The form is called the Electronic System for Travel Authorisation form or ESTA for short. The website address is https://esta.cbp.dhs.gov/esta. It's completely free plus the ESTA lasts two years (or until your passport expires), and only takes five minutes. Once the ESTA is out of date you need to reapply. The only method for this new procedure is online, so if you do not have internet access, you may need to get help from a friend, family member or colleague who canregister online on your behalf.

"HEALTH & "VACCINATIONS" - The EHIC has replaced the old E111. From 1 January 2006, E111s are no longer valid. The quickest and easiest way to get an EHIC is to apply online at www.ehic.org.uk/InternetPROD/home.do. The EHIC is normally valid for three to five years andcovers any medical treatment that becomes necessary during your trip, because of either illness or an accident. The card gives access to state-provided medical treatment only, and you'll be treated on the same basis as an 'insured' person living in the country you're visiting. Remember, this might not cover all the things you'd expect to get free of charge from the NHS in the UK. You may have to make a contribution to the cost of your care. Please check with your G.P. for relevant health & vaccination requirements & ANY for your chosen destinations or check online at http://www.dh.gov.uk/travellers> 

"AMENDMENTS" - The Cruise Operator/Supplier reserves the right to make any changes to your booking. Please refer to the terms & conditions of the relevant cruise line brochure, a copy of which is available on request or online by visiting our website http://www.cruise.co.uk/cruise-holidays/cruise-line-terms-and-conditions. (for most Cruise Operators).www.Cruise.co.uk reserves the right to make an amendment charge of £25 per person per change in addition to any Cruise Operator/Supplier charges for any voluntary amendments (if the amendment to any component of your trip is even possible - again, please refer to the terms & conditions of the cruise line brochure, a copy of which is available on request or online by visiting our website http://www.cruise.co.uk/cruise-holidays/cruise-line-terms-and-conditions/. for most Cruise Operators).

"CANCEL & REBOOKING TO A DIFFERENT CRUISE" - If you wish to transfer to a new cruise AND it is possible, subject to the terms and conditions of the Cruise Operator/Supplier, the Cruise Operator/Supplier will charge an admin fee. In addition to this fee, www.Cruise.co.uk will charge an admin fee of £25 per person (or minimum £50 per cabin). The terms & conditions of Cruise Operators are available on request or to view them online, please visit our website http://www.cruise.co.uk/cruise-holidays/cruise-line-terms-and-conditions. (for most Cruise Operators)  

"CANCELLATIONS & REFUNDS" - Your cruise line deposit & Cruise.co.uk booking fee/deposit are non-refundable. Your booking fees (not credit charge charges) will be waived and any monies paid will reduce your cruise line balance as long as you do not cancel your booking. Cancellations incur a Cruise.co.uk fee of £50 per person. Booking fees are normally shown on your invoice along with the cruise line deposit under the heading "Deposit Paid". Cancellations can only be processed with written or email authorisation from the passengers travelling. If your booking is cancelled www.Cruise.co.uk / Victoria Travel will withdraw any discount given. These charges are made in addition to any charge made by your Cruise Operator/Supplier which is detailed in their terms & conditions, a copy of which is available on request. To view the terms & conditions of most Cruise Operators online, you can also visit our website http://www.cruise.co.uk/cruise-holidays/cruise-line-terms-and-conditions/. Any refunds are subject to terms & conditions of your travel insurance policy. Please retain your www.Cruise.co.uk confirmation invoice, as you will need it if your travel arrangements are protected under a scheme of financial protection and you need to make a claim.

"ON BOARD BOOKINGS" - Many people book another cruise whilst onboard as you often receive special deals with extra benefits. If you nominate Cruise.co.uk (ABTA 78024) as your agent, you will receive a guaranteed 10% discount* off your next cruise ON TOP OF all the extra benefits offered to you by the cruise line. (*Please note that the gauranteed 10% discount is available on most cruises. Please check with your Cruise Consultant for the best possible discount). Please contact us as soon as you return by calling the Specialist Cruise Consultant directly who booked your last cruise, by calling our main sales line on Tel:  0800 0915254  (press option 2) or send an email to sales@cruise.co.uk.

"YOUR NEXT CRUISE HOLIDAY" - If you have not made an "Onboard booking" with the cruise line,  we would be delighted to arrange your next cruise holiday. You can call the Specialist Cruise Consultant directly who booked your last cruise (name and telephone above), call our main sales line on Tel:  0800 091 5254  (press option 2) or send an email to sales@cruise.co.uk.
 
"WHEN YOU RETURN" - We would be delighted to hear how you enjoyed your cruise and invite you to visit our website www.Cruise.co.uk to write a "CRUISE REVIEW" to share your thoughts with fellow cruisers. As a thank you, we will then send you a copy of the latest "Berlitz Guide to Cruising" (worth £16.99) whilst stocks last.

"DISCLAIMER"- Every effort has been made to ensure all the information on the website is correct, however www.Cruise.co.uk cannot be held responsible for any errors and ommissions.

"CALL RECORDING" - Some calls may be recorded for internal purposes only.