By Ralphix, Canterbury
on 22 Sep
How do the tips/gratuities on your room come get distributed,...
4 Answers , 2839 Views
You do not need to get a group yourselves unless you want to. We had a group of 14 but did not have to get them ourselves.
We have been in contact with Alla but nobody else has requested a trip the dates we want and its very dear fro 2 of us--if they get several requests thet create a group for you, but since they can't they asked us to post a request on this website.
We tried to book a private tour for just the 2 of us with Alla as my wife is disabled and does not want to hold everyone up, but after the initial contact they just ignored all further e mails, it looks like they just want large groups, but it would of been nice if they had just let me know.
We were on a private tourfor two with Alla in May. They could not have been more helpful and tailor made the trip to suit us. It sounds as if our trip might suit you as we wanted a really easy trip which enabled us to see evrything in comfort. Our contact with Alla was Katya. I hope this helps you.
They normlly prefer contact on their secure e-mail site - ordinary e-mails may not get picked up.
We booked a customised tour for four for four last year and found them very helpful - replying to each message within 24 hours until we had an agreed programme.
You have just jogged my (failing) memory! We, too, found that they did not respond to ordinaty emails, but once we used the secure routr everything was excellent! Jacquie.
We used Alla (2-day Complete St Petersburg Tour) and did not have to get a group together prior to the tour. We just reported to the Alla tour guides on the first morning and were allocated to a group of approximately 14 - good mix of people and good company. Unlike Peter, we found them extremely helpful prior to our cruise. They have secure email via their website and this worked very well - they answered all our queries quickly and efficiently. I would recommend them.
We used Alla tours and were delighted.