The Great Customer Service Robbery

Its one of those questions that as a sales consultant I have never really understood. Sure, everyone wants the best deal and a little off here and a little off there can help the purse strings. But is ringing around every agent on the high street and the web worth while? Is it worth saving £20 to book with a company who just want your money and aren’t interested in providing the best after care once the booking itself is complete?

Here at Cruise.co.uk we pride ourselves on delivering the highest level of customer service right from the start of the enquiry to making your booking and even after you’ve returned home. We will call before you travel to ensure you have all of the correct documentation and we call again on your return to see how your trip went and to make sure everything worked out as planned. Don’t take my word on that, you can see the positive comments left by our clients on each of our own personal websites and if you do happen to take a look, it will come as no surprise when I tell you that Cruise.co.uk have the highest repeat client rate in the industry and that is something we are extremely proud of.

You can view some of my lovely clients comments about my service here: http://www.cruise.co.uk/rate_my_service.php?consultant_id=415&full=true&affref=isabellel

So when you ask ‘is that your best price’ you should consider whether or not we strive to find our clients the best possible deal but also whether or not your satisfaction will come from not only securing a deal you are happy with, but if the service you receive is good enough to make you want to deal with that company again.

How many times have you booked a cruise or a holiday and the service has been so poor that you would never return to that company? Can you remember why you booked with them? It usually comes down to cost. The price. The saving. I have heard it time and time again over the years. “I booked with XYZ agency as it was really cheap but once Id booked my holiday I couldn’t get in touch with anyone, they didn’t want to know and wouldn’t return my calls or reply to my emails” which sadly is far too often the case with a lot of companies today. Not with us. You book with one consultant, you have their direct line telephone number and email contact, you will usually only deal with that one person. They get to know you and you get to know them. Many of my clients call me to make payments on their cruises or have a query and we’ll chat about their children or grandchildren, what they did at the weekend or the work they’re doing on their house, they will ask me about my children and my husband and if I ever got round to taking out a gym membership (I didn’t. Yet). Its lovely. We build strong relationships that last for many years.

I guess what I’m trying to say is that price isn’t always everything or at least it shouldn’t be. Certainly not in this industry, service goes a very long way and I’m a firm believer in you get what you pay for. We are experienced consultants here at Cruise.co.uk with years in the industry behind us, carefully selected for our outstanding customer service record and passion for cruising. We offer a great value deal that is not just a price for a trip, its a big fat package full of aftercare, professionalism and the eagerness to satisfy each and every client in the hope that they too will return time and time again knowing that yes, they really are getting the best deal.

Id love to hear your thoughts on this. Are you a bargain hunter with no concern for aftercare or is service the main winner of your loyalty?