P&O madness – upsets me and my single passengers
P&O have recently infuriated me. I had a single passenger wishing to join friends on an Azura cruise
He was realistic and aware that single passengers often end up paying a hefty supplement, so obviously he was after the cheapest option. Now on this cruise P&O had all grades of inside cabin available for 2 sharing passengers, and had two people been travelling his cabin would have cost £3252. However the lowest available cabin for a just one person was an obstructed view outside cabin at £3379.
I called those nice people at P&O to see if they would allow us to sell him inside cabin, he was willing to pay the price of two people. Or if I could book the inside cabin with a ‘pretend friend,’ however I was told a definite no and that if my customer turned up at the port without a friend, he would be charged cancellation charges for the missing passenger and then a single supplement on top.
This seem ludicrous to me, I can see that they want they want as many people spending money on board as possible, but they have just gone and alienated a good customer and his friends. There is plenty of availability on this cruise and I am sure they will end up dropping this price of the inside cabins just to sell the cruise. I do understand the business reasons, but it just seems daft to sell an outside cabin to a single passenger but not an inside.
One Comment on “P&O madness – upsets me and my single passengers”
Leave a Reply
About Me
I have worked in the travel industry for over 25 years now since beginning as a holiday rep on a campsite in France and I have a real passion for travel. I've worked in all aspects of the industry including sales, marketing and management and I've specialised in most products…
Read more
Thank you for subscribing!
Jo
Sometimes it helps to have your company marketing manager contact the senior P&O marketing manager for your area explaining the situation.
In essence they rely on your volume business and £3252 is certainly not a cheap price for an Inside cabin.
A lot of folks pride themselves on not spending much on board except for gratuities so the cost los by a second pasenger is very minimal.
On our recent 14 day cruise around Barbados on Princess the cabin next to us (a balcony) only had one guest and the name plate stated that.
I got this off their web site
http://www.pocruises.com/en/Cruises-2009-2010/OverlayNotes/OverlaySingleOccupancy/?CruiseEpiPageID=35841&keepThis=true&TB_iframe=true&height=450&width=465
Hope he gets his cabin.,.,