MSC do the right thing
Customers on board MSC Opera have had an awful weekend following an explosion on board on Friday night and subsequent electrical failure. They have had a weekend of dark corridors, poor sanitation and no air conditioning. This must have been horrendous for them and my heart goes out to all those passengers on board who had no doubt saved for their holiday and were supposed to be enjoying a relaxing break.
MSC cruises though have led the way in customer service by automatically crediting everyone with a crdeit voucher for their full cruise, to be redeemed by December 2012. Giving everyone plenty of time to use it. This I think is great, they could have just offered compensation to cover the lost days, the cruise is due to finish tomorrow or imposed more stringent time constraints on the voucher. It’s good to see in today’s world of cost savings that some businesses still put the customer first.
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About Me
I have worked in the travel industry for over 25 years now since beginning as a holiday rep on a campsite in France and I have a real passion for travel. I've worked in all aspects of the industry including sales, marketing and management and I've specialised in most products…
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Right on Jo..
MSC have done the right thing and they were even arranging flights for everybody not giving them grief.
Take care , good to see your posts