Do you know what you are being sold?

Now I don’t often like to say how good we are, but I was amazed this afternoon as I have taken two calls in a row where my customer has been quoted a Royal Caribbean fly cruise by other travel agents but not been given information regarding the flight routing.

Both customers were quoted Splendour of the Seas from Venice with flights from Birmingham and neither Thomas Cook or the Cruise Village advised my customers that the flight would definitely be on an indirect route. It is not possible to fly to Venice directly from Birmingham.

As a cruise specialist my job is to make sure that I am telling my customers everything that they need to know regarding their cruise, and not just offering them the cheapest price on the market (although I do like to do this too.) The one lady I spoke to is not a keen flier and so is now looking at other options, had she booked with one of these agents her holiday would have been spoilt.

If you are phoning around for prices, make sure you get the full information from your agent, and my advice would be to stick to cruise specialists who will sell you the cruise and flights that are best suited to you.