Fred Olsen announces a no fuel surcharge guarantee

Fred Olsen have been under the spotlight lately as they deceided that they were going to go back to passengers that had already booked their cruises and charge them extra fuel supplement costs.

As an acting travel agent this hasn’t been a great situation to deal with, people get an extra bill from me after they have paid an agreed price on booking.

I should imagine that Fred Olsen have had a lot of feedback from their passengers on this issue, certainly alot of my clients said that they would write to them about it.

Well it seems that Fred Olsen have understood that this may put people off from making bookings and they have announced the following.

“Fred Olsen has announced a “no fuel surcharge guarantee” on all bookings made up to August 31 for cruises departing from January 1, 2012.

Any fuel cost supplement already applied to 2012, which is currently levied at 5.5% of the cruise fare paid, will remain on the booking. However, the new guarantee will now provide protection against any future fuel increases.”

Fred Olsen cruise line say that they are only going to do this until the end of August.

It is difficult with oil prices as they are these days, we all notice the impact the the situation has at the petrol pumps, I am glad I drive a diesel economical car to work, that’s for sure.