The smallest things count

I have just come off the phone to one of my customers who has just got back from a Med cruise with NCL. She did notice some small things that she was not happy about, having been on many cruises in the past with different cruise lines, she and her husband decided to try Norwegian Cruise Line, she had heard good things about them from a close friend and decided to try them sailing on the Norwegian Star for 9 days. The things that she was disappointed with were very small things but to her made all the difference on her previous cruises. When her cabin was turned down for the night there was no chocolate on the bed, she was disappointed that there was no speciality soaps in the bathroom. She was also disappointed that her towels were not made into animals when she returned to her cabin after a long day sight seeing. Now these might sound silly complaints but I have to say I agree with her I would be disappointed if I was to get on a cruise and find that these small details were missing. Do the cruise lines really need to take these things away, as we always say the smallest things can make the biggest impact. Now would these small additions really cost that much to the cruise line to keep in place, as you can see it was not the ship or the food or even the bar prices that disappointed my customer, it was the small things that were missing that really let her down.Those things that do not cost a lot of money but really make a difference.

Again I am not trying to make a joke about this, I really have to agree with her, come on cruise lines don’t cut corners on the small stuff.