As you know I am passionate about my job and love selling cruise to my customers. I have become quite friendly with some of my customers who have come back to book a 2nd, 3rd or even 4th cruise holiday with me.
We are now on first name terms which is lovely and have great banter on the phone, I even know their telephone numbers and surprise them by using their name when saying ‘Hello’. This really makes them feel special & more brownie points for me.
I have customers who have invited myself & my husband along with my dog Patch to go and stay with them for a long weekend & I am very tempted to do this as they live in a lovely part of the country which we love ourselves so watch this space as I will tell you all about it when we return.
Last week was particularly good for banter as as well as being invited to stay with some of my customers I was also told I have a great sense of humour and due to this fact he would book with me. This is a great response as so many people are like robots and just do the same mundane speech to everyone. Of course not everyone wants a bit of banter but it’s great when they do & really brightens up my day!
The phone call started with – ‘I want a FREE cruise as I answered the phone’ so I responded with – ‘If you get a FREE cruise I’m coming with you!’ – this broke the ice and we continued our conversation with much banter & I know he will book with me once I have found him the perfect cruise holiday.
I can’t think of anything worse than being miserable on the phone, it would for sure put people off. As the saying goes ‘people buy people’ and that is my strategy..
I have a few occasions where someone on the phone (not customers of course) is miserable and I just put the phone down and call back hoping to get someone with a personality. I get that Victor Meldrew feeling!
What’s your view? Would you put the phone down & try again to hopefully get someone with a personality?
So if you want to book a cruise and have good conversation & a bit of banter then call me on 0800 408 6108 to book yours now.
About Me
My name is Barbara Hopley (my real surname is now Neale) but most people call me ‘Babs’ – doesn’t sound as old as I’m not really that old. I am passionate about Cruise and have over 30 years of experience of travel knowledge. After working for various travel companies I…
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