Over the last few days I have speaking to a few clients who have booked with ourselves but have never really had the time to check through there confirmation details.
I had a situation myself the other day, where my client had booked 3 months ago but never had chance to check her confirmation details, she noticed there was an error on one of their names. The only problem was, because it had been noticed so late after the booking had been confirmed and flight tickets had been issued by the airline, there was a charge of £50 for the amendment. Now this is something we really need to try and avoid from happening.
Here at Cruise.co.uk we make sure confirmation is sent out to our clients as soon as the booking has been confirmed and we always send you two emails.
It is “Imperative” that you take the time to read through the emails that we send. It is vital that all names on the booking details are the same as your passports and any errors need to be rectified as soon as possible. All cruise liners do charge amendment fees and if your voyage does include flights there could be extra charges from the airline for any amendment’s if air tickets have been issued .
The second email we send is *WHAT HAPPENS NEXT*
This really helps to answer as many questions as you may have to your forth coming voyage.
Example:
• Your Cruise Personaliser
• How To Make A Payment
• Travel Insurance
• Your Flights Times/ Airports
• How To Obtain Your E-Tickets
• Request Luggage Labels
• Car Parking
• Adding Shore Excursions
• Appling For Visa’s
Please make sure you take time to read this thoroughly, grab yourself a cup of Tea/Coffee and sit down and digest.
Hope this information helps and if there is any further queries please always call us for advice.