Fred Olsen have made some positive changes to customers that have to cancel their cruise by offering them the opportunity to
hold their deposit for 3 months in order to not lose it.
This is a great positive move, they have always given the customers the opportunity to transfer their deposit to another sailing subject to an admin fee however sometimes customers are not in a position to make new arrangements at the point of cancelling. This is often the case with a family bereavement or sudden illness.
The 3 months grace allows customers to deal with the reasons for cancelling first and then when time allows they can look at their options.
It is a win win situation for both the customer and Fred Olsen and also for the insurance companies who will hopefully have fewer insurance claims which will help us all.
Well done Fred Olsen.