I was amazed recently when a customer of mine advised me that Holland America had charged him $380 for the hire of a wheelchair on a 10 night sailing on board the Nieuw Amsterdam. The gentleman in question does not always require a wheelchair and can get away without them but due to a health issue at the last moment had decided he would be better to have one so arranged it whilst on board.
To make matters worse the wheelchair had the hire companies name ‘Special Needs Group’ emblazoned on the back.
This is the first time that I have ever heard of a cruise line charging for wheelchairs although to be honest many cruise lines do not actually provide them so at least Holland America offer this facility.
But $380 seems a bit steep – what do you think?