Does the food on Cunard still cut the mustard?

I seem to be getting more and more negative feedback from clients about the standard of food and service on board the Cunard ships. What has happened to the ‘White Star Service?’ people are asking, and I’m curious to find out what people think about this. Is it a trend or are these isolated experiences?

I was talking to a client of mine earlier this week who had just returned from a voyage on Queen Mary. He usually books an Ocean View or Sheltered Balcony stateroom but the Flat Rate offer on Princess Grill was so good on this voyage he decided to splash out and treat himself and his partner. He was so disappointed!
the Princess Suite was lovely, and he felt that the Open Dining arrangement of the Grills was great, but the food and the very brusque service of their waiter spoiled the whole voyage.
My client was sure that much of the food was pre-cooked and then held on hot plates until served, leaving the meat tough and dried out. Often their vegetables did not arrive until part way through the meal. Two meals they had were inedible! Not at all what he was expecting.
On two mornings the latest you could have breakfast was 7.30am, ridiculously early by anyones standards!
My clients had been so excited about their first experince of the Grills and were so looking forward to it, but they will not bother again. They are returning to the Brittania Restaurant.
I would love to hear from other Cunarders. What are your experinces? Do you feel that standards have declined?
As usual, please feedback to me, and I will feed back to Cunard.