I too had a suitcase go missing, off BL008 cruise on the Balmoral in May this year. It was lost between check-in at Rome airport and the carousel at Manchester airport (the charter flight was a Thomsonfly plane). After the horrendous wait and check-in at Rome airport i wasn't too surprised, but at Manchester there was a Fred Olsen rep who took all details and i completed a lost luggage form at the airports luggage desk. Four days later i had a phone call to say the case had been found (they didn't say where it had been!) and it was delivered to my home by courier. Whilst the case hadn't been opened, it had been damaged beyond repair. I can only advise to keep on to Stansted airport, Titan airways and Fred olsen. Good luck.