Wilba - Answered a Question by wardale (08 Feb 09 21:31)

The words Travel Agent strike fear every time I read it. Use this as learning curve & go to a proper cruise agent next time round & these issues should disappear. Also you'll probably save money into the bargain.....Regards Wilba .

- Was this comment useful or 0 of 0 found this useful
Neil & Ida Down - Answered a Question by wardale (08 Feb 09 16:09)

Your agent sounds pretty inept as they should certainly know whether you paid a surcharge to start off with as it should have been added or been included on your invoice depending on when you booked. They should also be aware if Princess is refunding this surcharge and how they are doing it. So if you have paid it and Princess are refunding it then there are two ways this will happen, one will be that your final amount to be paid will have this amount knocked off the total or the second is that you will receive a credit to you onboard account. Admittedly with the latter many passengers don't know about until they get on the ship but your agent should know and should be able to tell you. The fact that you didn't get an "cabin spend" is, I'm afraid, your fault because that is an incentive that some agents use to get you to book with them and not a natural allocation from Princess. I know what I would do next time I book a cruise and I wouldn't be shy in telling people why I would not use that agent again. .....Neil.

- Was this comment useful or 0 of 0 found this useful
Comment | Report
Jean Whittle - Answered a Question by wardale (09 Feb 09 13:09)

We are on Grand Princess in March (booked last May). We paid our final invoice just before Christmas and two or three days later we received a call from our agent asking for our card details as Princess were refunding the fuel charges. We do use a proper cruise agent, though.

- Was this comment useful or 0 of 0 found this useful
Comment | Report
Davis - Answered a Question by wardale (13 Feb 09 18:51)

Hello, we are going on the Grand Princess to the caribbean on the 13th march and we received our fuel refund about a month ago thanks to my travel agent who rang them to chase it up twice.. I think it depends on when the cruise was booked. If it was before they hiked up the fuel charges then u would not be entitled to it, at least that is what I was given to understand. I asked if we could have it as onboard credit but they declined so I changed it to dollars when we received it. I use Thomas Cook and Lianne the assistant manager always looks after us really well and is a star. good luck and have a great cruise.

- Was this comment useful or 0 of 0 found this useful
Comment | Report

Daily Top 10 Deals

  • Half Term Brussels, Copenhagen & Oslo

    Princess Cruises - Sapphire Princess - 26 May 2018 - 7nts

    Southampton : Brussels (Zeebrugge) : Copenhagen : Helsingborg : Oslo (Norway) : Southampton

    Now from £735pp

    • Free Balcony Upgrade From Oceanview Cabin
    • Kids From Only £199

    All Sapphire Princess Cruises >>


  • Your Favourite No Fly Family Sailing - Barcelona, Nice & Gibraltar

    Royal Caribbean - Independence of the Seas - 16 Jun 2018 - 14nts

    Southampton : Gibraltar : Cartagena : Palma De Mallorca : Barcelona : Nice (Villefranche) : Ajaccio (Corsica) : Malaga : Seville (Cadiz) : Southampton

    Now from £1575pp

    • FREE Drinks
    • Family of 3 from Just £3689
    • Also Available 11 Aug 2018*

    Reduced 2018 Royal Caribbean Cruises from Southampton >>


  • Even More Cheap 2018 Cruises From Southampton

    MSC Cruises - MSC Magnifica - 2nd Apr 2018 - 7nts

    Southampton : Paris (Le Havre) : Bruges : Amsterdam : Hamburg Southampton

    Now from £449pp Was £699pp

    • www.CRUISE.co.uk Exclusive Deal 

    • Also Available Apr - Oct

    • Balcony Cabins Just £649pp

    Click to View More Exclusive MSC Cruises >>

Show More Deals
Kerry James's blog

What Jane failed to show/mention

By Kerry James

I have been watching this series of Cruising with Jane McDonald (Friday nights at 9pm on Channel 5), and thought that when she was on MSC and Viking she did show more of the ship to the watcher/cruiser which I did think was lacking in the first series.I was surprised MSC had them back on as in the first series she didnt really show of the MSC Divina but was pleased to see that she was showing the newest ship in the fleet – MSC Meraviglia (at the moment until the MSC Seaside and MSC Seav...

Read More

Sep 18 2017 03:22:58:000PM


Ciao I am Sailing

By Frankie Bond

Frankie Bond's blog

As you read this I will have started my own holiday – and yes you have guessed it I am off on a cruise…Firstly I will be spending 3 nights in the Mestre area of Venice to explore this beautiful city which I must admit to having never been to before (other than landing at the airport for a transfer to Trieste in April) I am looking forward to strolling around the beautiful streets, stopping for an ice-cream or a coffee in a lovely square and also to exploring the waterways of Veni...

Read More

Sep 21 2017 09:05:10:000AM

Ryanair are a joke!

By Neil Holmes

Neil Holmes's blog

Well you have read the news. Ryanair are planning to cancel 40-50 flights a day…..yes A DAY because they have messed up their pilots holiday rota’s!!! I thought Michael O’Leary’s hair brained idea of ‘low cost standing room only on his flights’ was nonsense but I couldn’t believe my ears when I heard this news. Firstly are all their pilots taking holiday in Sept-Oct ? Is there a cheap deal we don’t know about and all the staff at Ryanair are...

Read More

Sep 19 2017 01:15:38:000PM