Wilba - Answered a Question by Webster (24 Jan 09 19:53)

Yes I would feel miffed! Fortunately I booked my next RCI early before all this surcharge shenanigans, so managing to swerve round it. If it were me I'd be smuggling as much booze onboard in retaliation.....Good Luck. Wilba .

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Webster - replied to Wilba (25 Jan 09 10:45)

Thanks for the support Wilba. You are spot in your response to Neil who seems to have missed the point. Would it suprise you to know I actually booked the June 2009 cruise to Alaska in August 2008. The price of the cruise has also come down since I booked whch is fair enough thats the risk you take booking early. However everybody now agrees the fuel charges are invalid so why still request payment of it?

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Wilba - replied to Webster (25 Jan 09 11:11)

TAKE NOTE!!! RCI have a price promise! If your cruise comes down in price for the cabin grade that you have purchased, RCI will adjust the price prior to Final Invoice Or adjust with OBC if final payment has been made. THIS IS NOT AUTOMATIC! You have to stake your claim either through your TA or to RCI if you booked direct. Hopefully you have booked through a proper cruise agent & not a High St travel shop, as most of the High St clowns will not honour this procedure...Good Luck & Go for it!!....Wilba.

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Neil & Ida Down - Answered a Question by Webster (24 Jan 09 20:38)

I can't see what the problem is...... Surely you will expect to have an onboard account due for more that the amount to be paid back. Soon it will be deducted from a final invoice and then not appear after that on any invoice so it is purely for a short space of time. On my last cruise I certainly used that up together with the $250 bonus allowed for having shares with the company without any effort. ..... Neil.

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Wilba - replied to Neil & Ida Down (24 Jan 09 21:11)

Hi Neil. Although this does not affect me I think you've missed something whilst you were away. RCI are no longer deducting this from final invoice, but paying everyone back in OBC. So you paid in sterling at say, $1.90 to the £ & now receive $1.30 to the pound in return. Hence the reference to Scam..Regards Wilba.

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Neil & Ida Down - replied to Wilba (25 Jan 09 13:24)

Woaaaa! Point made and taken..... naughty, naughty RCI .... Neil.

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Buckley - Answered a Question by Webster (25 Jan 09 11:24)

If you like me booked without checking the terms and conditions assuming they have not change for years we are at fault they change the rebate to credits Jan 2008 is the earliest reference i can find. It is unfair to us as we have no inflence over the exchange rate but the US citizens will be ok? but your getting something back if you read the terms and conditions 1.9 it gets more worrying as they can due to currency fluctuations up your final price up to 30 prior to sailing hopefully this will not happen as you have paid your final invoice weeks earlier, This will apply to RCI Celebrity and presumable Azamar ?

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Wilba - replied to Buckley (25 Jan 09 11:54)

When RCI announced they were refunding the Fuel Surcharge, they removed it at the point of final invoice & to those who had past this point, this was given as OBC. Fair Enough!!! But then, some weeks into the deal, they saw an opening to cash in as the dollar rate dropped, RCI declared that this charge would no longer be removed at final invoice, but given back as OBC. I think Webster has every right to feel ripped off. If the charge was made in sterling it should be refunded in sterling........Wilba.

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Mitchell - Answered a Question by Webster (26 Jan 09 10:33)

Yes, of course it's a rip-off! And if you care to look closely at the RCI web sites you will find that the OBC arrangement seems to be for Brits only - the French, German, Australian, and of course American clients ALL have it deducted from an unpaid final invoice. This is simply racial discrimination - NOT GOOD! It's our first experience of RCI - we're booked on the Explorer 5 April - and with coming, as it does, on top of the abandonment of the BVI Tortola stop, - it could well be our last! I've written to RCI to complain about the surcharge. Who knows, I might even get an answer!

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