Job Title: Tour Ops Admin Executive

Department: Tour Operations

Company Overview

Cruise.co.uk is one of the UK’s leading independent cruise online travel agents (OTA) having been in business for 40 years & experienced notable growth over the last 18 months as the travel sector re-emerged from the pandemic. You’ll find a dynamic, collaborative, supportive & flexible culture that prioritises the importance of people’s well-being, happiness & development.

The Company has 200 employees with a hybrid model of working from home & in the Redditch (Worcs) head office & looking to strengthen the team in many areas to help support growth plans.

Dept/Role Overview

The Tour Operations Admin Executive position is a challenging & varied role. Your core objective is to support the Tour Operations team and handle the admin process of a package booking from start to finish.

Key Responsibilities ● Daily Booking Checks and loading specific elements where necessary ● Monitoring any special requests and actioning with the relevant suppliers ● Sending Manifests to all relevant suppliers ● Loading payments to our CRM once payments have been made ● Updating the Package Supplier Costs spreadsheet, with current supplier costs ● Updating the supplier contacts with the current contact details of each supplier ● Completing and monitoring the booking control sheet Daily ● Updating the confirmed Hotel List on CGM ● Sending out itineraries/tickets for all package bookings ● Sending out itineraries for any large non-tour ops groups on an ad hoc basis ● Loading/linking new tours to any applicable Booking Control spreadsheets ● Client Pre-Tour Info and offer of optional tours ● Control of optional tours ● Monitor and answer internal questions/requests ● Monitor the shared Tour Ops Admin Inbox emails ● Sending FAQ’s 2 months before departure with confirmed Hotel information ● Booking all transfers for all package bookings ● Specific supplier transfers - where applicable, updating the CRM and sheet for those and sending to the supplier once a week ● Passport information - collating this information. Emailing customers, then updating the booking once information is received. ● Processing customer feedback forms, sending the forms to the customers, and updating the internal records once the forms have been completed ● Processing tour leader feedback forms, sending them to the tour leaders, and updating the internal records once they are completed ● Processing additional needs forms.

Qualifications, Experience, Skills & Attributes

● Organised, self-motivated & proactive with the ability to work under pressure ● Service-oriented, putting the customer at the heart of decision-making ● Ability to work well with other teams, and a flexible team player. ● Problem solver with a positive approach ● Excellent travel industry knowledge and experience in a Tour Operations role is preferable ● A good understanding of Microsoft Excel and/or Google Sheets ● Calm, confident people person, with excellent communication skills

Salary, Benefits, Hours, & Location ● Salary - competitive ● Benefits - ○ Retail Discount Platform ○ Salary Sacrifice schemes for Pension, Cycle2 Work, Car Leasing & Holiday Buy Back ○ EAP & well-being platform support ○ Annual 2-day X’mas Conference ● Hours – full-time with min 37.5 hours per week Mon-Fri ● Location - Home-based (Requirements to the office for meetings)