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Princess Cruises Tipping Guidelines

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    Princess Cruises Tipping Guidelines

    Question: What are the tipping guidelines for my cruise?
    Answer: During your cruise, you will meet staff throughout the ship who provide you with excellent service. Many more crew support those who serve you directly. To save you the worry of who to tip and how much, Princess makes it easier for you to reward excellent service by automatically adding a discretionary Hotel and Dining charge of $11 USD for suites and mini-suites and $10.50 USD for all other staterooms per person per day (including children) to your shipboard account on a daily basis. This charge will be shared amongst those staff who help provide and support your cruise experience, including the wait staff, stateroom stewards, buffet stewards, galley staff, laundry staff and others. Casino dealers and Lotus Spa personnel do not share in the Hotel and Dining charge as not all passengers utilize these services.
    Casino dealers and Lotus Spa personnel do not share in the Hotel and Dining charge as not all passengers utilize these services.
    A 15% charge is automatically added to your bar charges and dining room wine account. This is shared amongst the beverage staff and their support staff, including cleaners and utility staff.




    Direct dial 0800 408 6089

    #2
    Automatic gratuity is discretionary?

    I know there is a lot of discussion about gratuities on this site and a lot of people agree with it and a lot disagree with it. However, the bit quoted below is obviously direct from the Princess website or maybe Julia is just being political in her statement.

    "To save you the worry of who to tip and how much, Princess makes it easier for you to reward excellent service by automatically adding a discretionary Hotel and Dining charge of $11 USD for suites and mini-suites and $10.50 USD for all other staterooms per person per day (including children) to your shipboard account on a daily basis"


    This raises a question as to how Princess can automatically charge for something that is supposedly discretionary?
    Also, how do they know you are going to get excellent service? Can they see into the future? Maybe they strive for excellence but there are going to be times when they do not acheive it.
    Automatic gratuities might make it easier for us to pay for the service but it also allows for the cruise line to entice staff by telling them "the punters will up your salary with the tips we take off them".


    Marco ;)

    Comment


      #3
      It is discetionary as you can simply visit passenger services onboard and ask for these charges to be removed from you onboard account. I have cruised with Princess on three occaisions and never felt the need to have these charges removed, indeed I additionally tipped staff as I was served by them. I found this to be a far simpler system than when I travelled with RCI where I had to mess around at the end of the cruise organising tipping envelopes and vouchers then pass them onto the individuals concerned.

      Comment


        #4
        But why should I waste my time?

        Originally posted by Bowyer, Chelmsford View Post
        It is discetionary as you can simply visit passenger services onboard and ask for these charges to be removed from you onboard account. I have cruised with Princess on three occaisions and never felt the need to have these charges removed, indeed I additionally tipped staff as I was served by them. I found this to be a far simpler system than when I travelled with RCI where I had to mess around at the end of the cruise organising tipping envelopes and vouchers then pass them onto the individuals concerned.
        Why should I waste my time queuing at Guest Relations if I want to opt out and tip discretionary to those who have served me. The system should be one that you opt in (perhaps at the time of booking - hence no queue) not one where you have to queue to opt out.
        sigpic

        Comment


          #5
          you,ll find most cruise lines put the charges on your account from day one and you cant opt out ,at least you can on princess in 2 minutes flat

          Comment


            #6
            Quite frankly I beleive that these objectors to gratuity systems of any kind or those that whinge about the mechanisms in which tips or gratuities are collected are just trying to hide the fact that they are such tightwads that would never dream of tipping anybody in any situation - These people should stick to camping and save themselves even more of money!

            Comment


              #7
              Originally posted by Bowyer, Chelmsford View Post
              Quite frankly I beleive that these objectors to gratuity systems of any kind or those that whinge about the mechanisms in which tips or gratuities are collected are just trying to hide the fact that they are such tightwads that would never dream of tipping anybody in any situation - These people should stick to camping and save themselves even more of money!
              Bowyer,

              Everytime we cruise we tip, generously, particularly those members of staff that have made our cruise extra special. What I object to is being told who to tip, and how much I should tip them. If the cruiseline operates a decretionary tipping policy, it should be exactly that. People should not have to queue to ask for the auto tip to be removed from there account. This could be dealt with at the time of booking, just like table size, 1st or 2nd sitting, auto tips or decretionary. This way no one would have to queue at Guest Relations.
              Other cruise lines operate similar models of auto tipping and in all but a few cases, tipping is still decretionary. It has nothing to do with 'saving myself some money' I just prefer to personally thank those individuals and tip in the accustomed manner.
              sigpic

              Comment


                #8
                I find that by tipping wher and when I want it costs in fact just a little more then the enforced tipping charge. meanness really doesn't come into it. Freedom of expression is what it's all about

                Comment


                  #9
                  Originally posted by Julia, Cruise.co.uk View Post
                  Question: What are the tipping guidelines for my cruise?
                  Answer: During your cruise, you will meet staff throughout the ship who provide you with excellent service. Many more crew support those who serve you directly. To save you the worry of who to tip and how much, Princess makes it easier for you to reward excellent service by automatically adding a discretionary Hotel and Dining charge of $11 USD for suites and mini-suites and $10.50 USD for all other staterooms per person per day (including children) to your shipboard account on a daily basis. This charge will be shared amongst those staff who help provide and support your cruise experience, including the wait staff, stateroom stewards, buffet stewards, galley staff, laundry staff and others. Casino dealers and Lotus Spa personnel do not share in the Hotel and Dining charge as not all passengers utilize these services.
                  Casino dealers and Lotus Spa personnel do not share in the Hotel and Dining charge as not all passengers utilize these services.
                  A 15% charge is automatically added to your bar charges and dining room wine account. This is shared amongst the beverage staff and their support staff, including cleaners and utility staff.
                  To paraphrase:

                  'Give our workers some money because we don't pay them much.'

                  Comment


                    #10
                    More or less compulsory tipping is a strange American custom brought about by the acceptance in the states that it is the custom to pay absolute minimum wages then expect customers to make up the shortfall. This is not the accepted way we treat employees in this country. Therefore if American cruise companies wish to attract British clients then I would have thought that it would be man-arable to give consideration to the culture that they are dealing with.
                    Most cruise companies do remove the tips when requested except in my experience Celebrity who point blank refused my request to do so even when I pointed out that they would have to change the description of gratuity, to charge, and then pay tax on this as it should form part of their declarable income for tax purposes.
                    Princess have recently made it more difficult to take off the tips by insisting that you fill out a form them take it to the maitre d. I simply made out the form and handed it to the purser .
                    As far as the 15% added to any thing you buy on the ship including things like suntan lotion of medications. Although it is made very difficult for anyone to have these taken off. It is possible . If you ask them to remove them they say that you have to tell the individual barman to remove them obviously making it very difficult to do this . However if you insist they must remove all of the gratuities leaving you free to give willingly to anyone you choose.
                    Cruise companies have completely and deliberately skewed the meaning of the term gratuity.
                    When you purchase anything and pay the amount stated for that item .you pay not only for that item but also for the amount of service attributed to serving you with that item. If at the point of service you are pleased with the amount of service or the personable nature of the server then you are able to assess this, at point of service and if you wish reward the individual responsible for the service. Obviously you cannot do this if the cruise company are taking so called gratuities from you regardless of the quality of service offered.
                    It is about time these companies stopped treating their clients like mindless money cows and start treating them and their employees with the respect they deserve.
                    I always take of the gratuities at the beginning of the cruise and then reward any individual for additional service or attitude which they have displayed to me personally .I always finish up giving far more than the standard amount that the cruise company try to extract from me.
                    So waken up cruise companies and stop treating people like fools.

                    Comment


                      #11
                      Originally posted by Bowyer, Chelmsford View Post
                      Quite frankly I beleive that these objectors to gratuity systems of any kind or those that whinge about the mechanisms in which tips or gratuities are collected are just trying to hide the fact that they are such tightwads that would never dream of tipping anybody in any situation - These people should stick to camping and save themselves even more of money!
                      i find that quite offensive after 25 cruises mostly on princess and p&o ,have never left a ship yet without tipping the people who have served me and above what the going rate is. like most people i like to choose who i tip ,i dont see why i should pay the cruise lines wage bill .
                      automatic gratuities are not required by passengers most of us respect and apprieciate the staff who look after us ,out of $10.50 a day tha cabin steward will get about $2.00 the waiter $1.50 and the good old matre,d and upper level staff a good whack of it ! not from my wallet the cabin steward and waiter will get the whack of it and the matre,d nowt the cruise line can pay him .
                      so dont go judging people for the freedom of choice and whats wrong with people who go camping are they sub standard in your eyes:mad:

                      Comment


                        #12
                        I agree Casspaul especially about the maitre'd. He probably does get a good salary and sometimes they are a bit too 'uppity' to even smile. I think Neil's http://www.cruises.co.uk/509-gratuit...hink_time.html topic shows that a lot of us want the system changed and it is quite ridiculous to presume that everyone who takes their tips off are not tipping at all. As it happens we leave ours on but it's our choice for reasons I've posted elsewhere and I'd never judge anyone else for doing otherwise.
                        Last edited by MarieC, Troon; 11th July 2010, 04:14 PM. Reason: added a link to another topic

                        Comment


                          #13
                          Balderdash

                          Originally posted by Julia, Cruise.co.uk View Post
                          Question: What are the tipping guidelines for my cruise?
                          Answer: During your cruise, you will meet staff throughout the ship who provide you with excellent service. Many more crew support those who serve you directly. To save you the worry of who to tip and how much, Princess makes it easier for you to reward excellent service by automatically adding a discretionary Hotel and Dining charge of $11 USD for suites and mini-suites and $10.50 USD for all other staterooms per person per day (including children) to your shipboard account on a daily basis. This charge will be shared amongst those staff who help provide and support your cruise experience, including the wait staff, stateroom stewards, buffet stewards, galley staff, laundry staff and others. Casino dealers and Lotus Spa personnel do not share in the Hotel and Dining charge as not all passengers utilize these services.
                          Casino dealers and Lotus Spa personnel do not share in the Hotel and Dining charge as not all passengers utilize these services.
                          A 15% charge is automatically added to your bar charges and dining room wine account. This is shared amongst the beverage staff and their support staff, including cleaners and utility staff.

                          Comment


                            #14
                            That's telling them Neil. Good on you.

                            Comment


                              #15
                              Assistant Maitre d'

                              I don't remember having an Assistant Maitre d' that was bad, I have only had one or two who weren't up to it but thought they were in all the cruises that we have done.

                              I always make sure that I meet the Assistant Maitre d' and try to ensure that he remembers us and certainly on recent cruises they have often been so attentive and have been better than ever before.

                              So if you find they aren't doing what you consider they should be then make them do something for you and start the ball rolling, they are there to work. .....Neil

                              Comment


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