KFC out of chicken!

[1fifthavenue, birmingham]

I can't help but find it hilarious that KFC is out of chicken! Apparently all because DHL's new system won't work. It's costing millions.

It begs belief that they made a big bang switch like this without sufficient dry-run cutover...

What I do find abhorrent in the whole situation is that many workers are not getting paid or are being asked to take holiday in the franchise outlets. Surely they should be making payment and seeking redress from DHL.

[Top Deck, Waterlooville]

What does the contract of employment say?

Annie

Morally I can't see what the problem with contracts is, even if some staff are on 0 hours contracts they are being denied the right to work and earn money to pay bills etc. KFC should still pay them and claim their wages from DHL as you can be sure they'll claim everything they can. Why should staff have to take holidays when it's down to sheer incompetence by either DHL, KFC or both.

[Top Deck, Waterlooville]

I can't help but find it hilarious that KFC is out of chicken! Apparently all because DHL's new system won't work. It's costing millions.

It begs belief that they made a big bang switch like this without sufficient dry-run cutover...

What I do find abhorrent in the whole situation is that many workers are not getting paid or are being asked to take holiday in the franchise outlets. Surely they should be making payment and seeking redress from DHL.

My thoughts exactly but KFC will claim £ millions from DHL, including workers wages which they will not have paid, even more profit while kicking the workers, especially if they are on zero hours contracts.

[annie, Glasgow]

The KFC in our local town is shut, hopefully it will stay like that, it has to be the worst restaurant ever. .....................................Carol

I passed a local KFC tonight complete with staff and but NO customers.

Annie

[carol, welwyn garden city]

The KFC in our local town is shut, hopefully it will stay like that, it has to be the worst restaurant ever. .....................................Carol

[andyn, Bucks]

Apparently the issue has been resolved and service is getting back to normal.

Annie

Thats good to hear, I do like a chicken sandwich now and then. Probably the only thing I ever eat at a service station.

[Mason, Altrincham]

My opinion too. However I was surprised to see how popular it is in China and apparently in Japan it is the "in thing" to have on Christmas Day. Maybe they think it is typical Western food to have on a Western Festival, but orders are placed weeks ahead to be sure it will be available. No accounting for taste!

Sheila

Really? Holy guacamole, there really is no accounting for taste! I remember reading an article in a Sunday supplement years ago about how Western traditions get lost in translation in the Far East. The author had once been in Japan at Christmas and had seen a life sized Santa on a crucifix above the department store signage. Bizarre but true!

Take care, Helen

[Neil Down, Southampton]

I would just like to add that it has had no effect on me.

I have never been into a KFC let alone bought anything from one. ....Neil

[annie, Glasgow]

Should take all their details and then send them a bill for the time. Absolutely ridiculous that people think it is appropriate to call the police over such a matter

I think some police tweets were issued yesterday. #KFCCCrisis.

The equivalent of a parking ticket would be good.

Annie

[1fifthavenue, birmingham]

Apparently some dopes have been calling the police over the KFC 'chicken crisis' and the Manchester and London forces have called on them to stop.

Should take all their details and then send them a bill for the time. Absolutely ridiculous that people think it is appropriate to call the police over such a matter

[Moonraker, Royal Wootton Bassett]

Apparently some dopes have been calling the police over the KFC 'chicken crisis' and the Manchester and London forces have called on them to stop.

[Topdeck, London]

QSL(the logistics company) got the UK contract(they already worked with KFC in Europe)

https://www.logisticsmanager.com/kfc...-uk-logistics/

They set up a UK office in Sept/Oct and started recruiting

https://job-openings.monster.co.uk/C...D/11/191388652

[Topdeck, London]

Both brand names have been damaged. I confess to have almost no interaction with either.

I ass-u-me the switch in courier was probably a cost saving exercise.

More evidence, if required, that cheapest is not always the best option.

Annie

PS DHL are blaming it on an IT issue. I always thought the Germans were good at logistics

A blip the damage will be minimal and forgotten once stock supplies return.


if you want to see what proper damage is look what happened to meat supplier Russell Hume after they lost the Wetherspoon contract.

[jc, liverpool]

If I had a franchise I'd go to a local supermarket to buy chicken. Probably not cost effective, but it would save you having to close, I'm sure the problems won't last to long .................................................. .........................Carol

Hi Carol
I have just read this.....
"The franchisee can’t go off and buy chicken from a wholesaler. Their contracts with KFC prevents them from going to third parties. And KFC can’t put its name on chicken it didn’t supply. The franchisee and KFC have both got both hands tied behind their backs.”

JC

[jc, liverpool]

I imagine KFC goes out to tender every several years for all sorts of supplies and services just as most/all other big companies do.

If due diligence was properly done on the capabilities and quality of all potential tenderer's there can be no reason not to go for the cheapest. Those who do not meet your requirements should not be invited to tender.

Hi John.
KFC can't say they weren't warned....if they had done due diligence they would have listened to the Trade Union.
If i had a pound for every time businesses complain to TU's with the words 'We demand the right for managers to manage' i would be on world cruises,,,,,,,manage to bancrupcy more like.

Mick Rix, the GMB’s national officer, said he told KFC that it could face a repeat of supply problems that had hit Burger King when it ditched Bidvest Logistics in favour of DHL six years ago.
He said: “We warned them a few months ago. I wrote to KFC. I alluded to Burger King trying to cut costs and ending up with poorer quality service and poorer distribution. They had shortages, too, but not on the scale we’re seeing now at KFC. Within six months they [Burger King] were pleading with Bidvest Logistics to take it back.”

JC