Hello all , been a while since I have been on this forum. I have searched for any existing posts/threads but couldn’t find one .
Our 2nd Sept. 2020 cruise was cancelled in July 2020 and we immediately opted for full refund . I knew already MSC’s policy of issuing refunds up-to 120 days AFTER sail date regardless of date cruise was cancelled so we patiently waited it out . I know for fact since at least 6th January 21 the funds have been with cruise.co and was just wondering if anyone who had a cancelled Sept. 20 cruise had their money back yet.
In our e.mail it stated that due to staffing issues refunds are being done in sail date order and we should have our money back by April !!!
I have been as patient as can be and lord knows none of us are going anywhere soon but think this is ridiculous for a refund to take so long . Surely it is a matter of reconciling a booking reference , cross reference funds have been returned and input the details on a computer or am I missing something ?
cheers !
Our 2nd Sept. 2020 cruise was cancelled in July 2020 and we immediately opted for full refund . I knew already MSC’s policy of issuing refunds up-to 120 days AFTER sail date regardless of date cruise was cancelled so we patiently waited it out . I know for fact since at least 6th January 21 the funds have been with cruise.co and was just wondering if anyone who had a cancelled Sept. 20 cruise had their money back yet.
In our e.mail it stated that due to staffing issues refunds are being done in sail date order and we should have our money back by April !!!
I have been as patient as can be and lord knows none of us are going anywhere soon but think this is ridiculous for a refund to take so long . Surely it is a matter of reconciling a booking reference , cross reference funds have been returned and input the details on a computer or am I missing something ?
cheers !
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