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Final payment & travel insurance dilemma

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  • Wansbrough, North Somerset
    started a topic Final payment & travel insurance dilemma

    Final payment & travel insurance dilemma

    OK, we have a bit of a dilemma on our hands and it involves cruising, final payment and travel insurance. I thought it might help us reach a decision if I could gather some other peoples thoughts.
    We have a cruise fast approaching (100 days out) and the final payment is due on 5 January. Flights are booked and paid for and everything seemed to be running smoothly until my good lady has recently found herself burdened with a medical condition which is yet to be fully diagnosed. More tests are required and once these have been done a plan of action will be made. I won't go into too much detail but it is going to require surgery.
    The consultant has told us not to cancel anything at the moment as he thought everything should be sorted by the spring but I am very concerned about making the final payment knowing that we know that we have a potential problem before the balance is paid. I have never been in the position where I have needed to make a claim for the entire trip and wondered how much of an obstacle the prior knowledge is going to be should we need to cancel.

    I would like to think it won't be an issue but am still very hesitant to either cancel or make the final payment.

    Any advice would be really appreciated.

  • Smith7
    replied
    Originally posted by Wansbrough, North Somerset View Post

    After nearly 3 months of sending documents back and forth, we have today, received a confirmation email that our claim has been approved. I had no idea it would take that long but at least we are no longer out of pocket.
    Glad to hear that it's settled. I had to wait far too long when I had to cancel my trip to Australia last November. We are insured with my Partner's bank and it was a straightforward claim really but the person that initially dealt with my case attached it to the wrong account. It took weeks and several heated phone calls to sort it out.

    Leave a comment:


  • annie, Glasgow
    replied
    Originally posted by Wansbrough, North Somerset View Post

    After nearly 3 months of sending documents back and forth, we have today, received a confirmation email that our claim has been approved. I had no idea it would take that long but at least we are no longer out of pocket.
    Delighted for you.

    Don't spend all the money at once

    Annie

    Leave a comment:


  • Haworth, Wokingham
    replied
    Originally posted by Wansbrough, North Somerset View Post

    After nearly 3 months of sending documents back and forth, we have today, received a confirmation email that our claim has been approved. I had no idea it would take that long but at least we are no longer out of pocket.
    Brilliant news, our insurance is wth a....a, had to make a claim once a few years ago and their service was excellent, everything repaid as expected, forget all this test the market, webarehappy with this provider, good service trumps saving a few quid.

    John

    Leave a comment:


  • Garfield, Waterlooville
    replied
    Hi Wans
    Well done..I bet you thought like giving up at times.
    Regards
    Garfield

    Leave a comment:


  • Wansbrough, North Somerset
    replied
    Originally posted by Wansbrough, North Somerset View Post
    Today we received the cancellation invoice from BA. It was supposed to take 28 days and actually took 42.At least we have it now and can hopefully proceed with our claim.
    After nearly 3 months of sending documents back and forth, we have today, received a confirmation email that our claim has been approved. I had no idea it would take that long but at least we are no longer out of pocket.

    Leave a comment:


  • Garfield, Waterlooville
    replied
    Great news Wans and hope you enjoy your Nile cruise.
    Regards
    Garfield

    Leave a comment:


  • Haworth, Wokingham
    replied
    Excellent news and enjoy the Nile cruise, good to see that some tourism is returning to Egypt after a difficult few years.

    John

    Leave a comment:


  • toshtosh, Guiseley
    replied
    Great news.

    All the best on your Nile Cruise.

    Cheers

    Tony and Alison B

    Leave a comment:


  • Victoria, Aberystwyth
    replied
    That’s really good news.

    Leave a comment:


  • Wansbrough, North Somerset
    replied
    Originally posted by annie, Glasgow View Post

    Hi

    I hope Mrs W is well.



    Annie
    Thanks Annie, following positive results from the biopsy (turned out to be a Dentigerous Cyst) we were given a date for surgery on 13 February. Luckily we were offered a cancellation on 23 January which we took up.
    Patient is recovering well and we have booked a Nile River cruise in place of our cancellation. We were looking for something warm and couldn't find anything that ticked the boxes on the oceans. I have been to Egypt before (1991) but Mrs W hasn't, I have no problems going back to see much of it again. We are both really looking forward to it.

    Leave a comment:


  • Wansbrough, North Somerset
    replied
    Today we received the cancellation invoice from BA. It was supposed to take 28 days and actually took 42 .At least we have it now and can hopefully proceed with our claim.

    Leave a comment:


  • annie, Glasgow
    replied
    Originally posted by Guy, Ormskirk View Post
    Within 28 days gives them a bit of leeway and fingers crossed they will be in touch before then.

    My OH has just had a train fare refunded, after a shambles of a journey,and it took nearly 5 months from initial contact to a cheque arriving,ridiculous..Carol
    When I travel with Virgin West coast and if I am delayed, the refund is sent to my bank account without the need for filing a claim. You have to book through their booking portal though. Seamless.

    Annie

    Leave a comment:


  • annie, Glasgow
    replied
    Originally posted by Wansbrough, North Somerset View Post
    We are currently in the process of putting together the insurance claim, our only outlay being the cruise deposit and our flights which were purchased directly with BA. Our insurance company have asked for a cancellation invoice along with proof of purchase etc....Having cancelled the flights we have received a small sum back for each ticket which I am lead to believe are taxes etc... This we received within 5 working days but trying to get the cancellation invoice is another game entirely. I phoned customer services to start and was then pointed back to the website to ask for the document required.

    Customer receipt request

    After filling in the form the message "Our team will get back to you within 28 days. " This was on the 2 January soon after we cancelled.

    Incredible for this day and age!!!! Considering they have our money and can now resell the seats its left a sour taste..............

    Still waiting.
    Hi

    I hope Mrs W is well.

    BA are PITA with respect to this.

    BA changed their winter schedule resulting in my sister's booked flights being useless. She cancelled. They wanted to retain all the original money.

    Long story short, she had to book and pay for new tickets and wait 6 weeks before they refunded her the money for the original tickets.

    Annie

    Leave a comment:


  • Smith7
    replied
    I had to cancel my trip to Australia in November for medical reasons. Our insurance was through one of our bank accounts. We supplied every piece of paper work requested and was told that it would take 3 weeks to process.

    It actually took 13 weeks! The reason was that the initial person who began processing our claim, attached it to the wrong account. After a few phone calls and head banging emails, the bank admitted that a few errors had been made by them. Not only were they apologetic as you would but they took it a step further and initiated a complaint procedure, without me requesting one.

    I eventually got my claim settled the first week in January. They also sent me a cheque 2 weeks later for £175 for the inconvenience and stress they had caused me at a time when I was struggling with the condition that forced me to cancel my trip.

    I hope your claim is soon sorted Wansbrough and that all will be well with Mrs W.

    Leave a comment:


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