Cruise dot.... Oh dear

[dopeyngrumpy, Dewsbury, W Yorks]

Sorry Cruise dot ,

I wasn't impressed with the help or pricing on my booking enquiry this week for summer 2011... it was my first experience with you and I gave it a go because I use this forum, as soon as I gave the details of what we were looking for (RCI, 12 nights from Rome) the response was "Oh - so you're trying to price match" - I wasn't specifically - to be honest if the experience was good and the price comparable you'd have got the business because I like this site and the effort you all put into it.

I know others will have had great experiences and they do share this on here so I hope the feedback helps

David

[Shelledpea, Stalybridge]

Who did you deal with?

I used Faz for my last booking & he was spot on.

[Smith7]

Who did you deal with?

I used Faz for my last booking & he was spot on.

I too used Faz for my last booking and he was on the ball with me too. It might have helped that we had recently met on Eclipse.

[Shelledpea, Stalybridge]

I too used Faz for my last booking and he was on the ball with me too. It might have helped that we had recently met on Eclipse.

I spent the night at the side of him in the casino on Magnifica ~ I do think it may help esp. as after meeting him I got his contact details off here & dealt with him directly.

[Smith7]

I spent the night at the side of him in the casino on Magnifica ~ I do think it may help esp. as after meeting him I got his contact details off here & dealt with him directly.

I did the same Shelley. it would seem that young Faz is making a name for himself.

[Shelledpea, Stalybridge]

I did the same Shelley. it would seem that young Faz is making a name for himself.

Chatting up all the young ladies that cruise dot invite to their soirees :p lol x

[Smith7]

Chatting up all the young ladies that cruise dot invite to their soirees :p lol x

Or not so young, in my case. To be honest, I tried Catherine first but she was away from her desk, so Faz was second choice. However, as I had left a message on her answer phone, she returned my call, even though Faz had told her that I'd booked with him (not Eclipse by the way but my first P & O cruise).

Logging off now as got to get up at silly o'clock to get to Gatwick by 6 a.m..

[Lizzie, Lymington]

Sorry Cruise dot ,

I wasn't impressed with the help or pricing on my booking enquiry this week for summer 2011... it was my first experience with you and I gave it a go because I use this forum, as soon as I gave the details of what we were looking for (RCI, 12 nights from Rome) the response was "Oh - so you're trying to price match" - I wasn't specifically - to be honest if the experience was good and the price comparable you'd have got the business because I like this site and the effort you all put into it.

I know others will have had great experiences and they do share this on here so I hope the feedback helps

David

David, who did you try and book with & what was the actual problem?

Feedback is only helpful if it is specific, otherwise it is difficult to correct any inaccuracies.

I have used them for two forthcoming cruises and got really good service.

Lizzie.

[Shelledpea, Stalybridge]

Or not so young, in my case. To be honest, I tried Catherine first but she was away from her desk, so Faz was second choice. However, as I had left a message on her answer phone, she returned my call, even though Faz had told her that I'd booked with him (not Eclipse by the way but my first P & O cruise).

Logging off now as got to get up at silly o'clock to get to Gatwick by 6 a.m..

Have a really good time, hope the weather is good & have a safe journey

Shelley

[dopeyngrumpy, Dewsbury, W Yorks]

David, who did you try and book with & what was the actual problem?

Feedback is only helpful if it is specific, otherwise it is difficult to correct any inaccuracies.

I have used them for two forthcoming cruises and got really good service.

Lizzie.

Hi

I did include in my comments that I know many people have had good experiences, mine was less so however I don't think it fair to name individuals on a public board. If someone in the organisation needs to know they can PM me for details of when / who to be as specific as they will need - this posting was as the title of the board section says- a general grumble.



David

[spartan, kent]

Or not so young, in my case. To be honest, I tried Catherine first but she was away from her desk, so Faz was second choice. However, as I had left a message on her answer phone, she returned my call, even though Faz had told her that I'd booked with him (not Eclipse by the way but my first P & O cruise).

Logging off now as got to get up at silly o'clock to get to Gatwick by 6 a.m..

Right guys she has gone grab the cards and beer we have two weeks, her OH said bring some whisky as well ;) :D

[Edna , Cardiff]

My personal contact is Louise. I have been very pleased with her service to me and Louise always keep in contact to make sure that everything is up to date and in place ready to go when I do book. Gets me the best deal at the time of booking, and is ready to get me booked on the 2012 World cruise with Cunard. Can't wait for July.
EDNA

[spartan, kent]

Sorry Cruise dot ,

I wasn't impressed with the help or pricing on my booking enquiry this week for summer 2011... it was my first experience with you and I gave it a go because I use this forum, as soon as I gave the details of what we were looking for (RCI, 12 nights from Rome) the response was "Oh - so you're trying to price match" - I wasn't specifically - to be honest if the experience was good and the price comparable you'd have got the business because I like this site and the effort you all put into it.

I know others will have had great experiences and they do share this on here so I hope the feedback helps

David

If you have already had a quote from another agent it may have come up on the screen when the details where input to RCCL.
When I was shopping around for my last cruise the same thing happened with Thomas Cook.
I had three different quotes from online agents then got a call with a good offer

[Grant, West Sussex]

Right guys she has gone grab the cards and beer we have two weeks, her OH said bring some whisky as well ;) :D

I'll bring the doritos and dips, party on!

[Barrowman, Bedford]

I did the same Shelley. it would seem that young Faz is making a name for himself.

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Some may even say he's 'Faztastic' at his job Gill. :D
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