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Is MSC Yacht Club slipping?

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    Is MSC Yacht Club slipping?

    We are just back from a 4 night cruise on MSC Preziosa in the Yacht Club - our fourth in YC. On our 3 previous YC cruises we have been delighted with the exemplary service in all ways, from the invisible efficiency to the OCD attention to detail.

    Unfortunately on this cruise , with one real stinker, the experience failed to reach our high expectations. Examples included being escorted to our cabin to find it wasn't ready - not a big problem but we were asked to return to the lounge and would be told when it was ready - 30 minutes later we had still not been advised and had to ask at the concierge desk, who checked and it was ready. Then our main luggage did not arrive until mid afternoon and was just deposited outside the door - on previous YC cruises it has been there almost as we got up to the room and the butler would knock and help to bring them in.

    Over the four days we hardly saw the butler and the deputy butler was just a cabin cleaner. Although we had no major issues with the making up of the room the OCD was missing and on 2 days it was mid day before the room was made up.

    Food was fine in the restaurant, but service was more like a MDR than an exclusive restaurant. The choice of wines was limited and on 2 occasions were not nice and the replacements, although better were not classic.

    Service in the top lounge was erratic, even when almost empty, and again a couple of times we had to go to the bar and order drinks, although they were then delivered promptly.

    All these examples are relatively minor and did not dramatically affect our enjoyment, (7/10) but disembarcation in Genoa was a totally different matter and MSC needs to address this with some urgency.

    In the YC you choose your disembarcation time and can use the lounge until you are ready. We had a train to catch so decided to leave about 9.30. As advised we went to the concierge desk and they called a butler to escort us and another couple down to the terminal. A minor issue in that the butler took the other lady's carry on bag but didn't offer to take Alison's. We went down to the allotted floor and he took us up the closed corridors and lo and behold we were at the side of a long tail of disembarking passengers, just in front of the exit gate, but there was no fast track/priority lane. The butler then made a hole and the other couple dashed in before it closed. There were no stewards controlling the surge so we had to make our own hole and exited as the butler and the other couple were well down the walkway. Eventually the butler realised we were well behind and he stopped and waited for us to catch up. Then it became farcical.

    As you leave the covered walkway you walk along a short open area and go through a single door into the terminal. It was like a crowd at a football match all trying to get through one turnstile that only let through one at a time. The butler forced a route down the right hand wall and managed to get to the front and squeezed the other couple through, again leaving us to make our own hole. Once inside you have a small vestibule with another single door and an officious woman demanding ID cards before letting anybody in to the main room with escalators down to luggage hall.

    Now the butler forces his way across the melee from right to left , ignores the girl and leads the other couple down a single escalator. We follow to be stopped by the officious girl and told we weren't allowed to go that way, despite the rapidly disappearing butler waving us to follow. We were physically prevented and, after waggling a couple of passports under her nose went through , expecting to find the butler at the bottom of the normal escalators, but no sign. Finding luggage was straightforward and just as we removed our suitcases the butler appeared with a trolley.

    Given that Genoa is MSC's home port surely they can establish some sort of priority pathway.

    I have sent feedback to MSC and I hope we simply had a weary crew at the end of a long season, but they really do have to keep the YC standard at the highest level.

    Cheers

    Tony B

    #2
    Interesting.

    There is a long thread elsewhere on changes to YC.

    Annie

    Comment


      #3
      I have cruised in and out of Genoa twice, both on MSC cattle class, and can honestly say both times were the worst experiences in 60 years of cruising in terms of embark/debark.

      It made a rugger scrum look like a gentleman's tea party.

      That was 10 years ago. Do they never learn?..............Wilba

      Wilba

      Comment


        #4
        Originally posted by Wilba View Post
        I have cruised in and out of Genoa twice, both on MSC cattle class, and can honestly say both times were the worst experiences in 60 years of cruising in terms of embark/debark.

        It made a rugger scrum look like a gentleman's tea party.

        That was 10 years ago. Do they never learn?..............Wilba
        I have only embarked at Genoa once on the much smaller Lirica 6 years ago so that experience is not current.

        Disembarkation at Rome, from the Divina, was a shambles. The entertainment crew trying and failing to act as stewards.

        MSC are building a new terminal in Durban - possibly they should shell out for an additional customised terminal in Genoa provided there is spare land.

        Annie

        Comment


          #5
          They probably took any decent butlers away to man the Grandioss inaugural cruise.
          Do MSC have a training regime for butlers or are they just other cabin staff made up to butler with a bit of on the job training?

          Regards
          Garf.

          Comment


            #6
            Intersting post, we were on Grandiosa and don't need to reiterate the points made about that cruise, prior to that we were in the YC on Fantasia in October.

            We did a ships tour to Portofino from Genoa, the poor weather necessitated the tour being done by coach and then transfer to the local bus rather than by sea, How many passengers per week to MSC do this tour for, possibly 1000's, yet if they had been able to improve the organisation on the day it would only have been shambolic!

            As to the other points we found the service in both the Top Sail lounge and Restaurant to be excellent and a a choice of included ones offered each evening all perfectly acceptable to us. We embarked and left in Marseilles with no issues, different cruises and crews can and do offer varied experiences.

            John

            Comment


              #7
              Perhaps your reputation proceeds you....
              I suspect you didn't pay the full ticket and they provided the services you provided the funds for.
              www.wansbroughs-cruise-blog.me.uk

              Comment


                #8
                Originally posted by Wansbrough, North Somerset View Post
                Perhaps your reputation proceeds you....
                I suspect you didn't pay the full ticket and they provided the services you provided the funds for.
                'Ouch'

                Bill


                Lawnmowerman

                Comment


                  #9
                  Originally posted by Wansbrough, North Somerset View Post
                  Perhaps your reputation proceeds you....
                  I suspect you didn't pay the full ticket and they provided the services you provided the funds for.
                  I assure you I paid the full price being asked for all passengers booking that cruise, although it was a very good price. Most of my observations were generalised and relevant to all passengers (with the obvious exception of getting off the ship).

                  I also repeat we have done other YC cruises where the service was excellent, which is why we were disappointed.

                  BTW, No offence taken.

                  Cheers

                  Tony B

                  Comment


                    #10
                    Hi Tony
                    I think Wansbrough was referring to John,Howarth post,,,and his 'free' CD cruise on Grandiosa.
                    People should quote to prevent any misunderstanding,,,but Wansbrough post did follow John's.

                    Then again I might be wrong.
                    JC
                    C P Scott,,,,,"Comment is Free,,but Facts are Sacred"
                    "You are entitled to your opinion. But you are not entitled to your own facts.

                    Comment


                      #11
                      Originally posted by jc, liverpool View Post
                      Hi Tony
                      I think Wansbrough was referring to John,Howarth post,,,and his 'free' CD cruise on Grandiosa.
                      People should quote to prevent any misunderstanding,,,but Wansbrough post did follow John's.

                      Then again I might be wrong.
                      JC
                      Yes sorry for the confusion, I was of course having a tongue in cheek dig at our Yorkshireman friend and his talent for spotting MSC bargains. As he has admitted, it was a bargain. Say no more.
                      BTW, ​​​​I have myself been a recipient of one of his spots.
                      Last edited by Wansbrough, North Somerset; 22nd November 2019, 07:03 PM.
                      www.wansbroughs-cruise-blog.me.uk

                      Comment


                        #12
                        Originally posted by Wansbrough, North Somerset View Post

                        Yes sorry for the confusion, I was of course having a tongue in cheek dig at our Yorkshireman friend and his talent for spotting MSC bargains. As he has admitted, it was a bargain. Say no more.
                        BTW, ​​​​I have myself been a recipient of one of his spots.
                        OOI there is an identical 4 night cruise (Lisbon to Genoa) Nov 8 2020 with cabins from £279 up to YC at £719 inc gratuities on MSC Splendida.

                        I will do a separate post on our 4 day pre-cruise stay in Lisbon.

                        Cheers

                        Tony B

                        Comment


                          #13
                          OOI? Just had to Google it to see its meaning. Obvoius now but its one I've not come across before.
                          www.wansbroughs-cruise-blog.me.uk

                          Comment


                            #14
                            OOI? Just had to Google what it meant as I haven't come across it before. Obvious now I know.
                            www.wansbroughs-cruise-blog.me.uk

                            Comment


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