Damaged luggage

[1fifthavenue, birmingham]

Hi all, have you ever had your luggage damaged?

I bought a new set of Antler Saturn luggage last year, and Air France have damaged the large case heavily today, with big dents in it. We have a set of six matching cases and they won't replace it like for like. I'm far from happy!

[Lawnmowerman, Tain]

Sorry to hear about the damage. Not surprised that Air France won't replace like for like unfortunately. I not sure any airline would - most frustrating. I think you would have to rely on your travel insurance for this but of course excesses would probably make that not a viable option.

Having seen how the luggage gets handled I am surprised and delighted that they appear in one piece at all.

Commiserations Tim.

Bill

[1fifthavenue, birmingham]

Sorry to hear about the damage. Not surprised that Air France won't replace like for like unfortunately. I not sure any airline would - most frustrating. I think you would have to rely on your travel insurance for this but of course excesses would probably make that not a viable option.

Having seen how the luggage gets handled I am surprised and delighted that they appear in one piece at all.

Commiserations Tim.

Bill

Hi Bill, I'm not necessarily meaning like for like as in the same set, but would expect a product of the same quality and price bracket, as they don't stock Antler they'd offer a cheaper brand

[Lawnmowerman, Tain]

Hi Bill, I'm not necessarily meaning like for like as in the same set, but would expect a product of the same quality and price bracket, as they don't stock Antler they'd offer a cheaper brand

Sorry Tim, I got the wrong end of the stick.

That's totally unacceptable - I have Antler and they have always proven to be rugged and dependable. I choose screaming orange colour - so much easier to find on the carousel!

Is it a case of like it or lump it? Not sure how you could take that forward.

Rotten end to your holiday though.

Bill

[Wilba]

We treat luggage as a disposable item. Replace them about every 18 months based on a loss of about £5 or £6 per case per trip.........Wilba

[Malcolm, Essex]

Yep - I buy cheapish luggage, it's a consumable item. The trend for lightweight luggage is not going to result in the creation of strong cases anyway.

I did hear of a guy that found his clothes going around on the airport carousel. Somebody had stolen his expensive case!

[1fifthavenue, birmingham]

Sorry Tim, I got the wrong end of the stick.

That's totally unacceptable - I have Antler and they have always proven to be rugged and dependable. I choose screaming orange colour - so much easier to find on the carousel!

Is it a case of like it or lump it? Not sure how you could take that forward.

Rotten end to your holiday though.

Bill

That's why we went with Antler, and funnily enough of the two matching cases it's the lighter one (16kg) compared to the heavier (21.5) that's been damaged so clearly they've tried to throw it about. Just seems like in this life you can't have anything without some idiot wanting to ruin it

[Topdeck, London]

Think Antler may have dropped the saturn range.

In the last sale I think the 3pc set was £165 my notes are not complete.
I went Prism

if not split some dents should push out but ABS is not as forgiving as PC or PP.

Underpacking flexible lightweight hard side increases risk of damage.

[1fifthavenue, birmingham]

Think Antler may have dropped the saturn range.

In the last sale I think the 3pc set was £165 my notes are not complete.
I went Prism

if not split some dents should push out but ABS is not as forgiving as PC or PP.

Underpacking flexible lightweight hard side increases risk of damage.

It was full, couldn't get more in, just lighter than the other

[alandrover, beccles]

I must admit,although most of our luggage matches,it's fairly cheap and wouldn't be mortified if a piece was damaged beyond repair.

[mike, lanarkshire]

This was from last year

https://www.itv.com/news/granada/201...ught-on-video/

[lucy, sutton]

I wouldn't buy hard sided - I don't like them and feel they could get easily damaged. We have had the normal Antler luggage for years and still look fine. I guess the material gives, to any knock it receives. They are always full too, so padded out to withstand bangs. A quick wipe down and we are always ready to go.

[cruiser, Larne]

You might be lucky trying Amazon or Ebay to replace your case, or possibly TKMaxx who carry end of lines.

[Bradbury, Coventry]

Most luggage has some sort of gaurantee, my guess though is it wont cover damaged caused such as yours but there are some burgandy Saturn ones on ebay atm

[Topdeck, London]

Hard is actually a bit of a miss description as they are far from being hard the newer cases are very tough and flexible.
Aim for polycarbonate or polypropylene over ABS.

a rubbish program but does show how flexible cases can be, start at around 2:10 intro or 2:30 test start to 3:58
https://www.youtube.com/watch?v=1WdDGp35SOw