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Damaged luggage

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  • 1fifthavenue, birmingham
    started a topic Damaged luggage

    Damaged luggage

    Hi all, have you ever had your luggage damaged?

    I bought a new set of Antler Saturn luggage last year, and Air France have damaged the large case heavily today, with big dents in it. We have a set of six matching cases and they won't replace it like for like. I'm far from happy!

  • Top Deck, Waterlooville
    replied
    Originally posted by 1fifthavenue, birmingham View Post
    Hi all, have you ever had your luggage damaged?

    I bought a new set of Antler Saturn luggage last year, and Air France have damaged the large case heavily today, with big dents in it. We have a set of six matching cases and they won't replace it like for like. I'm far from happy!
    We flew to Florida as a family of 4 and one of the matching suit cases had been slashed diagonally, obviously to steal the contents but they lucked out as it was the children's clothing. We reported it and were given a baggage claim form. As we were in America we couldn't find a replacement to match we bought a similar sized one and they gave us the cost price, not ideal but we needed the case for the trip home so we accepted the offer.

    Leave a comment:


  • 1fifthavenue, birmingham
    replied
    Originally posted by JohnR, Chippenham View Post

    Did Air France damage it or thr airport baggage handlers?
    My contract is with Air France therefore it's their problem, regardless of outsourcing baggage services

    Leave a comment:


  • JohnR, Chippenham
    replied
    Originally posted by 1fifthavenue, birmingham View Post
    Hi all, have you ever had your luggage damaged?

    I bought a new set of Antler Saturn luggage last year, and Air France have damaged the large case heavily today, with big dents in it. We have a set of six matching cases and they won't replace it like for like. I'm far from happy!
    Did Air France damage it or thr airport baggage handlers?

    Leave a comment:


  • Pete, Caerphilly
    replied
    Originally posted by 1fifthavenue, birmingham View Post
    Hi all, have you ever had your luggage damaged?

    I bought a new set of Antler Saturn luggage last year, and Air France have damaged the large case heavily today, with big dents in it. We have a set of six matching cases and they won't replace it like for like. I'm far from happy!
    Yes

    MSC completely smashed the TSA lock on my Carlton case, the person I spoke to shrugged her shoulders and said "Claim from your insurance. We don't offer any compensation"

    and that was it, they washed their hands of it completely. one of the rare black marks against MSC in my book.

    Completely different to RCI, who gave me $150 OBC ,for my next cruise (which was already booked with them.) for damage to my luggage, .They also gave me $500 OBC for the problems with the hotel pre cruise and delayed luggage post cruise.
    $£650 OBC was very handy on the following cruise.

    The person , a Vice president to whom I had written, who dealt with the complaint phoned me at home from Miami to ask what I felt they could do for me and then phoned me a second tome to confirm the offer.

    Brilliant Customer Service from RCI

    Pete
    Last edited by Pete, Caerphilly; 3rd April 2019, 10:19 PM.

    Leave a comment:


  • Issyalex, Glasgow
    replied
    We bought Samsonite hard bodied suitcases approx 11 years ago. Yes they are a wee bit heavier and have scratches but they have stood the test of time and many flights but one was damaged at Southampton port!

    I’m guessing my case was handled roughly and our number combination lock was damaged. This was caused at Southampton on boarding P&O. Hubby tried different combinations to try and unlock it with no effect. I then phoned customer relation desk if they had a TSA key to unlock it but the person I spoke to didn’t know what I was talking about. I then asked for someone to come and try and unlock it but it took them over 24hrs and several phone calls later for someone to come to the cabin!

    Leave a comment:


  • Topdeck, London
    replied
    4 wheel with 23kg load can be a lot easier to move around than 2 wheel especialy over distance much less tiring and less strain on arms.
    Medium and cabin less of a problem

    The 2 wheel with embedded, skate wheels can be made a lot more robust and can have larger volume for a given set of dimensions which can be an advantage.

    Leave a comment:


  • Wilba
    replied
    Originally posted by Topdeck, London View Post
    If you want light and cheap IT are OK.
    With most cheaper luggage it is the wheels that go first.
    Often the bracket fail or the wheels split.

    Our £30-£40 large IT lightest 4w case has probably done over 30 cruises + other trips.
    The case is fine, the wheels need servicing/scrapping.

    There are plenty more robust ones in the £50-£100 bracket.
    Just purchased two IT, one large, one medium, for two reasons. (a) they are the lightest, and (b) they are one of the few makes left that only have two wheels.

    The current trend for 4 wheeled luggage is OK for posing in the airport foyer , but they look so damn fragile, i doubt they would survive one trip.............Wilba

    Leave a comment:


  • Haworth, Wokingham
    replied
    Sorry to hear that Tim, very frustrating, especially when you invest in a matching set

    I have had a soft sided Antler pull along and matching back pack for around 10 years and both are still going strong. the pull along is more holdall than a suitcase and I have only ever seen one other so its easy to spot on the carousel, hope to get lots more life out of it yet.

    John

    Leave a comment:


  • 1fifthavenue, birmingham
    replied
    We had IT prior to buying these, found they only lasted one or two trips hence thinking we were doing the right thing by upgrading. Completely understand it's the way of the world but why do people not respect other's property

    Leave a comment:


  • Topdeck, London
    replied
    If you want light and cheap IT are OK.
    With most cheaper luggage it is the wheels that go first.
    Often the bracket fail or the wheels split.

    Our £30-£40 large IT lightest 4w case has probably done over 30 cruises + other trips.
    The case is fine, the wheels need servicing/scrapping.

    There are plenty more robust ones in the £50-£100 bracket.

    Leave a comment:


  • Wilba
    replied
    We have a set of fairly expensive luggage, but wouldn't dream of taking them on a cruise, as this often includes return flights, in some cases 4 flights, and occasionally 6 flights plus cruise ship handlers, which means they can be kicked around up to 8 times.on one holiday.

    The only time our 'expensive' cases are used is for city type breaks, handled by ourselves.

    As I stated in an earlier post I calculate the cost of renewal at about £5 -£6 per trip, less than the cost of a drink on most cruise ships...............Wilba

    Leave a comment:


  • Topdeck, London
    replied
    Hard is actually a bit of a miss description as they are far from being hard the newer cases are very tough and flexible.
    Aim for polycarbonate or polypropylene over ABS.

    a rubbish program but does show how flexible cases can be, start at around 2:10 intro or 2:30 test start to 3:58
    https://www.youtube.com/watch?v=1WdDGp35SOw




    Leave a comment:


  • Bradbury, Coventry
    replied
    Most luggage has some sort of gaurantee, my guess though is it wont cover damaged caused such as yours but there are some burgandy Saturn ones on ebay atm

    Leave a comment:


  • cruiser, Larne
    replied
    You might be lucky trying Amazon or Ebay to replace your case, or possibly TKMaxx who carry end of lines.

    Leave a comment:


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