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Sloppy service – Does it change your own behaviour

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    Sloppy service – Does it change your own behaviour

    I am in the process of writing my very long detailed review of our recent cruise. I have already indicated on my Gratuities thread that the service was not up to par and was infact quite sloppy. I had an incident on the ship which rammed home to me my behaviour and how it was affected by the sloppy service.

    The wine was poured into my wine glass but was poured carelessly so that I had wine dripping down the glass around the rim and onto the table cloth. No attempt was made to say sorry madam let me change that or let me clean that up. So I did no more than take the glass and stamp it around various parts of the clean table cloth until the glass was clean so I wouldnt drip red wine all over myself. I immediately thought, OMG that is just so disgusting, why I have done that, there is no way on this earth I would have considered doing such a thing on any other cruise or restaurant. I would simply have politely asked for a paper napkin or asked for it to be dealt with. What was going through my head for me to behave in such a way – it was simply because they didn’t care, so why should I. And it wasn’t because it was a one off thing, I think it was a build up overall of my perception of how we were being served.

    Bad I know, but its like a dirty carpet, people see its dirty so will not care about spilling things or dropping things on it. That’s kind of how I felt.

    #2
    Please tell...what cruise line is this so I can avoid them. After cruising with P.O. since 1999 (Canberra) we left them some 5 or so years ago due to the couldnt be bothered attitude of staff.

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      #3
      LOL - NCL Spirit

      I am laughing because I have the same attitude to P&O after spending many happy younger years on Canberra, I think the same too.

      Comment


        #4
        Originally posted by seafarer, Lancs View Post
        Please tell...what cruise line is this so I can avoid them. After cruising with P.O. since 1999 (Canberra) we left them some 5 or so years ago due to the couldnt be bothered attitude of staff.
        Snap. We stopped sailing with them for the same reason. Just nothing like P&O used to be. Beryl

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          #5
          OK I am probably different, I would have requested them to clean it up. If my request was not granted, I would have spoken immediately to a manager.

          Having said that, none of my dining group experienced such an issue in the MDR.

          We did have an issue in one of the bars which we addressed and was rectified.

          Annie

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            #6
            Originally posted by annie, Glasgow View Post
            OK I am probably different, I would have requested them to clean it up. If my request was not granted, I would have spoken immediately to a manager.

            Having said that, none of my dining group experienced such an issue in the MDR.

            We did have an issue in one of the bars which we addressed and was rectified.

            Annie
            Thats my point Annie,
            Any other restaurant, any other cruise line, any other cruise ship..... I would have done just that - asked them to deal with it. But the continual sloppy service had unwittingly driven me down to their level.
            I was quite appalled at myself when I realised what I had done.

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              #7
              Originally posted by Bradbury, Coventry View Post
              Thats my point Annie,
              Any other restaurant, any other cruise line, any other cruise ship..... I would have done just that - asked them to deal with it. But the continual sloppy service had unwittingly driven me down to their level.
              I was quite appalled at myself when I realised what I had done.
              I hear you Bradbury but I don't tolerate sloppy service standards anywhere as my friends and family will testify. In my student days working in the hospitality industry, I wouldn't have got away with it

              Annie

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                #8
                The only time we have has less than perfect service was when the after dinner coffee was cold. Obviously someone had not closed the thermos jug. I mentioned it quietly to a wine waiter and asked him to discretely tell the waiter concerned, because I did not wish to get him in trouble with the AMD. The waiter was very apologetic. No problem.

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                  #9
                  What you are describing is to me symptomatic of poor/disinterested mamangement.

                  Last year we were walking down one of those long endless corridors to get to passport control after a flight, a cleaner was pushing a large rectangular duster/polisher along the side of the floor, every 10 yards or so it would be moved round a pillar and all along the corridor a distinct line existed where the sweeping/polishing had missed around each pillar.

                  I dont blame the cleaner but how many supervisors and managers must have walked the same route and just ignored the lack of attention to detail, it drives me mad.

                  What you have described is an example of the same mind set

                  All I can say is that when I was working an equivalent issue would not have happened in any of my teams.

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                    #10
                    Originally posted by annie, Glasgow View Post
                    OK I am probably different, I would have requested them to clean it up. If my request was not granted, I would have spoken immediately to a manager.

                    Having said that, none of my dining group experienced such an issue in the MDR.
                    .
                    We did have an issue in one of the bars which we addressed and was rectified
                    Annie
                    I agree Annie, never would I let that pass why wipe it on the tablecloth? I would have insisted they put it right if you ignore it you cannot then complain, the managers ae there to deal with incidents such as these.CG
                    sigpic

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                      #11
                      Originally posted by B&D, Shepton Mallet View Post
                      Snap. We stopped sailing with them for the same reason. Just nothing like P&O used to be. Beryl
                      On another thread, someone said that P&O are still serving the same kind of sandwiches as they did in the 60s. So is it different now or what??

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                        #12
                        We have only cruised on NCL once and are in no hurry to repeat the experience. We didn't have any issues with service, in fact our cabin steward was one of the best ever. The main issue we had was the noise all around the ship, even in the restaurants. When we mentioned this to the maitre d' he was quite honest, he said he couldn't reduce the noise, because the loud music was company policy, but he did find us a quiet table every evening and made sure we were well looked after.

                        As Annie says I would report poor service to the appropriate supervisor, if speaking to the offending person did not get a response.

                        Sheila

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                          #13
                          Well, as the saying goes. "A fish goes rotten from the head."
                          Bad management.

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                            #14
                            Originally posted by Victoria, Aberystwyth View Post
                            On another thread, someone said that P&O are still serving the same kind of sandwiches as they did in the 60s. So is it different now or what??
                            I think you misunderstood, P&O are serving sandwiches MADE in the 60's.

                            I specifically took a photo of an evening buffet (after 10pm) sandwich that the ends were curled up so far they touched each other.

                            Comment


                              #15
                              Originally posted by ROSEBASKETS, Yorkshire View Post
                              I think you misunderstood, P&O are serving sandwiches MADE in the 60's.

                              I specifically took a photo of an evening buffet (after 10pm) sandwich that the ends were curled up so far they touched each other.
                              Show us the photo and then I can compare when we get on the Azura in september,

                              Comment


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