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Royal introduces non-refundable program in US

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    Royal introduces non-refundable program in US

    Hi

    Apologies if this has been posted previously:

    I picked this up from cc:

    http://creative.rccl.com/Sales/Royal...e_FAQ_News.pdf

    Annie

    #2
    Nonrefundable deposit fares now give Royal Caribbean an opportunity to simplify our promotional landscape
    Really! it adds a new level of complexity for customers

    some promotions come with low deposits anyway so some may be happy to take the hit.

    along side the non refundable is a $100 change fee.


    I wonder if the improved economy and people being prepared to commit to cruises earlier has had an increase in the number of speculative bookings.

    I have friend that have a Celebrity on board booking that comes with perks they have changed that 4 times as the cruise prices do't move enough or something better comes up on another line, chances they will have to move it again as the current booking does not look like the price will drop enough.

    I noticed that some other lines have promotional fares that go one stage further with 100% up front non refundable payments.

    Comment


      #3
      Originally posted by Topdeck, London View Post
      Really! it adds a new level of complexity for customers

      some promotions come with low deposits anyway so some may be happy to take the hit.

      along side the non refundable is a $100 change fee.


      I wonder if the improved economy and people being prepared to commit to cruises earlier has had an increase in the number of speculative bookings.

      I have friend that have a Celebrity on board booking that comes with perks they have changed that 4 times as the cruise prices do't move enough or something better comes up on another line, chances they will have to move it again as the current booking does not look like the price will drop enough.

      I noticed that some other lines have promotional fares that go one stage further with 100% up front non refundable payments.
      Another money making ruse by Royal.

      However cc posters are cold on this proposal.

      Annie

      Comment


        #4
        As I read it is an option you can still pay the normal price as long as you don't want the benefits of the non refundable, a cheaper GTY cabin or a suite.

        More choice.

        The main aim will be to give better revenue forecasting as a booking is less likely to be made and changed if there are fees involved

        Comment


          #5
          I assume that this is because American's normally have a refundable deposit which they can get back quite late in the day.

          This new system is surely like the British norm where we lose all of our deposit once it has been paid.

          So does this new system make much difference to us Brits?
          See my cruise blog: HERE

          Comment


            #6
            Originally posted by Malcolm, Essex View Post
            I assume that this is because American's normally have a refundable deposit which they can get back quite late in the day.

            This new system is surely like the British norm where we lose all of our deposit once it has been paid.

            So does this new system make much difference to us Brits?
            You beat me to it Malcolm.

            This surely applies only to the American booking and if this is so I think that we ought to be rejoicing that they are in the same situation we Brits have been in since goodness knows when.

            It has always been a bit of a niggle that US bookers can pick good cabins and then decide much later whether they want to go or not or take advantage of any price reduction. You see it all the time on cc roll calls, the passengers who get a reduced price following a price drop on the cruise they have already booked. Alright they have to apply for the new price but thousands of them spend their time looking at the prices or even get the "heads up" from fellow passengers. .....Neil

            Comment


              #7
              Originally posted by Malcolm, Essex View Post
              I assume that this is because American's normally have a refundable deposit which they can get back quite late in the day.

              This new system is surely like the British norm where we lose all of our deposit once it has been paid.

              So does this new system make much difference to us Brits?
              No it is not the same as the British system - they receive OBC if they opt into the new system.

              They can still book using existing practices.

              Annie

              Comment


                #8
                I notice a "benefit" of non-refundable booking is an "extra up to $100 OBC", which you would lose as well as your deposit if you cancelled so it's a double jeopardy, lose, lose situation. Never been on a RCI cruise and this makes it even less likely. Due to my wife's illness we've not had a cruise since October and once she was given the "all clear" I was looking for something a "bit special" for her but reading about things on here how cruises are cutting choices, cutting corners, cutting staff, increasing gratuities etc I wonder if there are any left that are worth looking at, probably stick to Cunard and MSC.

                Comment


                  #9
                  All these changes are kind of anticipated, as cruise companies try to maximise profit. So maybe end of cruising days when there are less value for money cruises?

                  Comment


                    #10
                    Originally posted by Top Deck, Waterlooville View Post
                    I was looking for something a "bit special" for her but reading about things on here how cruises are cutting choices, cutting corners, cutting staff, increasing gratuities etc I wonder if there are any left that are worth looking at, probably stick to Cunard and MSC.
                    Plenty of "special" options just needs £ throwing at the better cabins and/or the better ships.

                    Just research the perks with the suites to make sure they match the things you are looking for to make your trip special.

                    ship in a ship NCL Haven and MSC Yacht Club are good choices Celebrity has upped their game on the Royal suite up with effectively AI , if you like the big ships RCI might be worth looking at the Lofts.

                    Then you have the smaller ships or specialist lines to look for something special.

                    Really depends where your "special" budget pitches, £10kpp gets a decent trip, £1kpp not so much.

                    The real trick to making trips really special is the company you keep.

                    Comment


                      #11
                      Originally posted by antalismy, UK View Post
                      All these changes are kind of anticipated, as cruise companies try to maximise profit. So maybe end of cruising days when there are less value for money cruises?
                      Relative to the "good old days" there are plenty of similar value trips out there.

                      they just cost the inflated cost people were paying in the good old days.

                      Available now is much more choice at relatively lower cost and in some way better value for a lot of people.

                      Comment


                        #12
                        I believe that we are on a roller coaster ride as far as cruise costs are concerned.

                        When, several years ago, we started cruising it was relatively expensive compared to other holidays which were used by the British public.

                        We then gradually found that with the addition of many more cruise ships there were much better prices and seemingly better value for money.

                        In that same period there came wars and conflicts in the Middle East which frightened away many Amaican passengers who cancelled their cruises and we saw tumbling prices.

                        The prices stabilised for quite a while then gradually increasing but often with extras being added.

                        We have currently reached a stage when the good old GB Pound has lost its footing and tumbled and the cruise lines have to act because their sole existence is to make money, they are not charities, so we are now finding the we are suffering quite considerable as far as value is concerned.

                        Sorry to say but my enjoyment, and the enjoyment of thousands, is being spoiled by, guess what?

                        It begins with "B" and ends with something that is and also sounds like "zit". .....Neil

                        Comment


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