Cruised Costa before and had all inclusive. It was listed on our cards which were left on our beds in the cabins.
Just got back from a cruise where we had a problem. cards were left on our beds as before, went to dinner and gave waiter our card...he bought the menu and said pick anything. I noticed the prices were from 30 euro a bottle and commented to my wife that crikey, the package has got better this year. Chose a nice bottle from Sicily at 47 euro. Ordered kids drinks and water.
At end of meal the waiter bought the bill for drinks, and its listed at about 60 euro, i said no...its all inclusive. He pointed out our card did not say we had the package. So they bought the normal list.......
I honestly believe the waiters didnt realise....they were horrified and the look on their faces...you could see they thought they were in big trouble. I said not to worry...i was on holiday...the wine was rather nice...so I would pay for it and they said to go to customer service and get card changed.
I should add that at this point, I was quite happy.....ok I paid for the wine but i was on holiday and nothing was going to upset me!
At customer service I met the rudest person possible who tried to tell me that anyone with all inclusive had to come and get new cards once on board. I know that is a lie. When i asked her name...after all Costa ask for me to name good service...i wanted to highlight this person for bad service and she refused to write it down for me. I asked for her supervisor and she dispersed. Came back and said she didnt want to see me. I asked for her name and she disappeared again and came back saying her supervisor had been called to a medical emergency in the last minute and she couldnt give me her name either!!! It was up to the supervisor to decide to give me her name!!!
As I didnt want to get the waiters in trouble, they were exceptional guys giving us great service [probably paid a pittance, I left it...got new cards and it all went well from their.
So...if you take the drinks package, make sure it says it on the card in your room...or you will be charged for drinks as the all inclusive drinks are different to the normal ones. I didnt know the cards were differently marked.....and as for the idea that everyone had to get new cards....what utter rubbish!
Just got back from a cruise where we had a problem. cards were left on our beds as before, went to dinner and gave waiter our card...he bought the menu and said pick anything. I noticed the prices were from 30 euro a bottle and commented to my wife that crikey, the package has got better this year. Chose a nice bottle from Sicily at 47 euro. Ordered kids drinks and water.
At end of meal the waiter bought the bill for drinks, and its listed at about 60 euro, i said no...its all inclusive. He pointed out our card did not say we had the package. So they bought the normal list.......
I honestly believe the waiters didnt realise....they were horrified and the look on their faces...you could see they thought they were in big trouble. I said not to worry...i was on holiday...the wine was rather nice...so I would pay for it and they said to go to customer service and get card changed.
I should add that at this point, I was quite happy.....ok I paid for the wine but i was on holiday and nothing was going to upset me!
At customer service I met the rudest person possible who tried to tell me that anyone with all inclusive had to come and get new cards once on board. I know that is a lie. When i asked her name...after all Costa ask for me to name good service...i wanted to highlight this person for bad service and she refused to write it down for me. I asked for her supervisor and she dispersed. Came back and said she didnt want to see me. I asked for her name and she disappeared again and came back saying her supervisor had been called to a medical emergency in the last minute and she couldnt give me her name either!!! It was up to the supervisor to decide to give me her name!!!
As I didnt want to get the waiters in trouble, they were exceptional guys giving us great service [probably paid a pittance, I left it...got new cards and it all went well from their.
So...if you take the drinks package, make sure it says it on the card in your room...or you will be charged for drinks as the all inclusive drinks are different to the normal ones. I didnt know the cards were differently marked.....and as for the idea that everyone had to get new cards....what utter rubbish!
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