https://www.dailymail.co.uk/news/art...ant-liner.html
I'd be pretty miffed if I'd been aboard too. 25% off a future cruise is a joke.
I'd be pretty miffed if I'd been aboard too. 25% off a future cruise is a joke.
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Good old Dailyfail !Originally posted by ROSEBASKETS, Yorkshire View Post
Ports missed because of weather in that region of the world in October ?? - astonishing!
Check cc - hardly a squeak.
Annie
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I am surprised the big cruise ships could get into Southampton these last few days with the high winds we have been getting in the south west.
Mother Nature rules OK.Comment
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I had been looking at that cruise, starting prices were a lot lower than the £1800pp(around £1k) in the artical but it had sold well so no deals.
Le Havre was an attempted replacement for Ijmeiden(not Amsterdam)
It would have been a decent trip if they had got to the ports.
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Typical DM reporting.
Endured three days at sea, food going stale, sewage system failing..they had better avoid a transatlantic then.
I appreciate it is disappointing when you miss ports but sometimes it is unavoidable and safety comes first...CarolComment
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I see they were complaining about going to Glasgow instead of the scheduled stop in Iceland, albeit Glasgow couldn’t accommodate them as they had a flotilla of cruise liners in port on that particular day 🙄 The video in which the guy is repeatedly badgering the officer repeatedly uttering the words “why are you picking on me” should have been thrown off the ship. There’s a correct way to voice your concerns / complain and that isn’t it.Comment
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Daily Fail has already amassed over 2000 comments. CC obviously has a restricted audience. Lead story in the DM despite someone from the UK landing £170 million in the Euro millions last night. I’m glad someone won it as it was costing me a small fortune.Originally posted by annie, Glasgow View PostComment
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Alas it was not meOriginally posted by mike, lanarkshire View Post
I am surprised the DM did not lead with 'Kraut' tweet
- oh they have recently changed editors.
AnnieComment
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You sail in Sept/Oct you risk the weather. A change, or indeed several changes in itinerary does not put the company in breach of contract. The safety of ship and passengers comes first. While this is disappointing the only refund NCL need to make is port fees. However, there is no excuse for poor communication with passengers.
regarding the plumbing and the food, I have no idea what was going on there. Is there photographic evidence of blocked toilets? Surely food is kept in optimum conditions and shouldn't be stale. Bread is baked several times a day. Seems there may have been other, behind the scenes problems.
25% should have been a cash in hand refund.Comment
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Always difficult to calculate best option for compensation when it is outside the cruise line's control. I would be inclined to consider a dual offer - a future cruise discount of 15 to 25% and an OBC of about $50 per port missed.Originally posted by Cooke, Ashby View Post
OBC is always appreciated but is relatively low cost with a captive audience looking for things to do and spending in the shops. Alternatively how about a pre-loaded cash card similar to those offered by BT to new customers. These are Visa or Mastercard so can be used onboard or on land.
As for blocked public toilets, surely you have an en-suite cabin you can use.
Cheers
Tony BComment
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Toilets are blocked by people aren't they, not missed portsOriginally posted by Cooke, Ashby View Post
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I am certainly not an NCL cheerleader since the one cruise we took wth them was enough for me. However, I have never had stale food on any cruise ship, even one with eight straight sea days. As for blocked toilets, that is not an uncommon occurrence on ships and can usually be traced to someone flushing something inappropriate. Neither of these have any relation to missed ports and would seem to be 'piling on the agony' by disgruntled passengers and the Daily Mail. The only complaint I can support is lack of communication.Comment
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