Has ANYBODY had refund yet?

[Fred Bloggs, Tyne and Wear]

Hi FB
I walked past a Hays Travel shop today,,,,they always have a window full of offers on holidays.
Its the first time I have ever seen no cruise holidays in the window.

Maybe they don’t want the hassle any more of taking bookings then having to pay the refunds when the cruise is cancelled.
JC

There are cruises on their website but you have to ring them for information.

I do like this company, they kept in touch with me by email about what was happening about travel and their support during the lockdown. They have a good guarantee too regarding cancellations or amendments on future holiday bookings.

They are recruiting again so business must be OK.

[Mrs M]

Hi tdb
And yet there are people on the Cunard boards elsewhere who are still waiting having cancelled months ago.

I would love to know what criteria they and P&O use for giving out refunds.
You would think they would just work from earliest to latest,,,or am I asking too much?

JC

A very small percentage of folk post on cruise forums and those who do and are not feeling the love, will, quite reasonably, voice their discontent. Just maybe, the companies are refunding with many receiving their refunds within the proscribed time and those that aren't, are letting the world know about it. i have heard it doesn't all fall on a cruise company's shoulders. Some agents are taking their time too, adding to the delay.

As a matter of interest, did you book direct or through an agent? If direct, maybe it's time to raise the issue with your CC company. If an agent, give them some more earache.

[jc, liverpool]

Claimed refund for Cunard cancelled September cruise on 6 June. Refund - via Amex - on 10 July. Very good customer service in current circumstances in my view.

Hi tdb
And yet there are people on the Cunard boards elsewhere who are still waiting having cancelled months ago.

I would love to know what criteria they and P&O use for giving out refunds.
You would think they would just work from earliest to latest,,,or am I asking too much?

JC

[tdb, Brentwood]

Claimed refund for Cunard cancelled September cruise on 6 June. Refund - via Amex - on 10 July. Very good customer service in current circumstances in my view.

[Issyalex, Glasgow]

If you paid for your cruise by credit card then I suggest completing a section 75 to claim your refund from the credit card company. Worked for me.

I have a Prague hotel who hasn’t refunded my money or answered my emails. Can I ask my CC company for a charge back even although I’d booked a non refundable room?

my pre and post hotels in Miami were both non refundable but they paid my money back within 2 weeks of my enquiry. Great service. also my parking at Edinburgh airport for the cancelled Prague holiday was paid back within 1 week. My Glasgow parking for my Miami cruise hasn’t paid my money back as it was non refundable but I’ve just to get intouch with them for a code with the full value of my original booking when I need to book parking. They will also allow me to book parking at different airports, which I’m very happy with. How can some companies offer great service and others c**p service?

[jc, liverpool]

I booked our Marella June cruise with Hays Travel mainly because I was impressed with how they had saved lots of people's jobs when Thomas Cook collapsed. The cruise was eventually cancelled in May.

Hays organised my refund and it was transferred into my account on 24 June, so pretty good going for Hays Travel. If we ever go abroad again I'll book with them!

Companies just don't seem to get it that good service pays dividends.

Hi FB
I walked past a Hays Travel shop today,,,,they always have a window full of offers on holidays.
Its the first time I have ever seen no cruise holidays in the window.

Maybe they don’t want the hassle any more of taking bookings then having to pay the refunds when the cruise is cancelled.
JC

[Freddy, Leicester]

5-6 weeks with Fred Olsen and Southampton port refunded parking immediately they knew cruises were cancelled.

[Fred Bloggs, Tyne and Wear]

I booked our Marella June cruise with Hays Travel mainly because I was impressed with how they had saved lots of people's jobs when Thomas Cook collapsed. The cruise was eventually cancelled in May.

Hays organised my refund and it was transferred into my account on 24 June, so pretty good going for Hays Travel. If we ever go abroad again I'll book with them!

Companies just don't seem to get it that good service pays dividends.

[annie, Glasgow]

Hi Annie
I did say I could wait,,but that was at about 60 days,,,now it’s at 120 days I feel as if I’m being taken Advantage of.

You did say some have had double refunds,,when was that 4 weeks ago,,,I read that P&O forum every day and haven’t seen it happen in that time.....one swallow doesn’t make a Summer.

I actually think it’s getting to the stage that for these companies to get some lost trust,honesty And customer loyalty back....the CEO etc should go,,,,they have proved themselves unfit to lead a customer focused company.

For cruise companies to carry on taking bookings/payments for cruises when everyone and his dog knew they wouldn’t sail is bordering on criminality in my opinion.
Especially when they knew people would have to wait over 4 months for refunds.

JC

Hi JC

It is frustrating but JMO I wouldn't book with the culprits for a very long time.

Annie

[ev'n'clive, HENGOED]

well said JC.. we are being taken for mugs......as Citizen Smith used to say " come the revolution!"... Just hope some of them are reading stuff on this forum... take care x heather x x

[jc, liverpool]

And some people on that same forum have had double refunds.

Did you not post earlier that you can wait?? I think I may have commented you have too much money

Annie

Hi Annie
I did say I could wait,,but that was at about 60 days,,,now it’s at 120 days I feel as if I’m being taken Advantage of.

You did say some have had double refunds,,when was that 4 weeks ago,,,I read that P&O forum every day and haven’t seen it happen in that time.....one swallow doesn’t make a Summer.

I actually think it’s getting to the stage that for these companies to get some lost trust,honesty And customer loyalty back....the CEO etc should go,,,,they have proved themselves unfit to lead a customer focused company.

For cruise companies to carry on taking bookings/payments for cruises when everyone and his dog knew they wouldn’t sail is bordering on criminality in my opinion.
Especially when they knew people would have to wait over 4 months for refunds.

JC

[Topdeck, London]

Section 75 if applicable.

Not sure if letter before action small claims would work as courts are not at capacity.

ABTA have shown their true colours customers of their members don't matter.

[Yogini, Waterlooville]

I booked with Saga through a travel agent. I got a message to let me know that they had the refund and the transfer was quick. My booking with Royal Caribbean was direct, and the refund came within the 45 day period.

[annie, Glasgow]

Hi Annie
I don’t know we’re you got that from.....
The same people on P&O CC forum have been shouting out loud from Day one.
Those on P&O Facebook pages have been shouting Even louder,,,like me most have been waiting over 100 days.

We know it’s cash flow,,but that’s their problem not mine.

JC

And some people on that same forum have had double refunds.

Did you not post earlier that you can wait?? I think I may have commented you have too much money

Annie

[ev'n'clive, HENGOED]

I quite agree with you JC it is their problem, for a start they must have had SOME idea of ships that wouldnt be sailing BEFORE taking money and really all its going to do is turn you off of using that company in future, to me it seems they are not even trying to pay money back, they are keeping it to the death and tough luck on us... x