I reported on a separate post that my recent cruise on Oriana had a delayed sailing from Southampton overnight and we were not informed.
I have gone onto the ABTA website and come across this:
"Re-routing or reimbursement
If you’re subject to a delay, you would have the right to an alternative cruise or a refund if the delay causes a significant change to your original booking.
In practice this means that the delay would have to be quite long. As a rule of thumb, on a 14 night trip, the delay would need to be longer than 12 hours, and longer for longer cruises.
Accommodation
When a sailing is delayed and an overnight stay becomes necessary, your cruise operator should offer you accommodation free of charge, if possible.
This can be on board the ship, or ashore. The cruise operator is also free to look at other options, such asking you to go home, or to make your own arrangements and offering to reimburse your expenses. The cruise operator may limit accommodation costs to €80 (approximately £66) per night per passenger for a maximum of three nights.
However, no overnight accommodation has to be offered, or costs reimbursed, where the delay is caused by weather conditions endangering the safe operation of the ship."
I was asked to give feedback and explained my disappointment and P & O basically came back and said that, where they had an email, they had emailed everyone. I know this is not true as both me and my husband never received anything and neither did my cruise agent, through which I have lodged a complaint. I feel really angry they are making out that they let us know. We were not the only ones saying they had not emailed us. There were 3 separate ladies we spoke to and they said they had not received an email either.
For those in the know, I am right to say, the above explains why I am entitled to compensation on a 3 night cruise that turned out to be a 2 night cruise.
Any comments would be appreciated, given the above information and what you would do.
I have gone onto the ABTA website and come across this:
"Re-routing or reimbursement
If you’re subject to a delay, you would have the right to an alternative cruise or a refund if the delay causes a significant change to your original booking.
In practice this means that the delay would have to be quite long. As a rule of thumb, on a 14 night trip, the delay would need to be longer than 12 hours, and longer for longer cruises.
Accommodation
When a sailing is delayed and an overnight stay becomes necessary, your cruise operator should offer you accommodation free of charge, if possible.
This can be on board the ship, or ashore. The cruise operator is also free to look at other options, such asking you to go home, or to make your own arrangements and offering to reimburse your expenses. The cruise operator may limit accommodation costs to €80 (approximately £66) per night per passenger for a maximum of three nights.
However, no overnight accommodation has to be offered, or costs reimbursed, where the delay is caused by weather conditions endangering the safe operation of the ship."
I was asked to give feedback and explained my disappointment and P & O basically came back and said that, where they had an email, they had emailed everyone. I know this is not true as both me and my husband never received anything and neither did my cruise agent, through which I have lodged a complaint. I feel really angry they are making out that they let us know. We were not the only ones saying they had not emailed us. There were 3 separate ladies we spoke to and they said they had not received an email either.
For those in the know, I am right to say, the above explains why I am entitled to compensation on a 3 night cruise that turned out to be a 2 night cruise.
Any comments would be appreciated, given the above information and what you would do.
Comment