Cruising in a fridge some cruise companies give free drinks packages. P&O give free coughs colds and norovirus

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Review Details

Views:
644
Overall Rating:
Cruise Line:
P&O Cruises
Cruise Ship:
Oceana
Destination:
Europe

Review Profile

Sailed:
January, 2020
Times cruised before:
10+
Cabin:
Balcony
Occasion:
Family holiday

Cruise Elements:

Quality of Food:
Food good variety well enjoyed no complaints
Entertainment:
Carol Phillip's speaker
Shore Excursions:
Did our own exploring in each port No complaints Well organised shuttle buses thank you
Staff:
Very helpful cheerful staff no complaints thank you
Childrens Activities:
Not applicable
Onboard Activities:
One major complaint ship uncomfortably coldsooiling any entertainment therefore zero rating
Cabins:
Ovverall worst cabin we have had Small bathroom or very clean
First of all check in at Southampton, we had car parking with CPS which was well organised. Our luggage was collected from the car and taken to the ship. The car was taken and parked for us and we proceeded int the terminal to check in.  We were given a card with a letter on and told to sit in the waiting area where we were kept waiting for two and a half hours before being called to the check in desk where we were presented with a sheet of paper STATING THAT THERE HAD BEEN AN OUTBREAK OF GASTRO INTESTINAL ILLNESS (NOROVIRUS) had been on board and extra precautions were needed 
Some while later, we were allowed on board and went straight to our cabin where our luggage was already waiting
When we opened the door it was freezing cold bearing in mind the outside temperature was only about 8 degrees, the air conditioning was blasting out cold air and despite turning the control up to maximum heat, it continued to blow cold air.
We went to reception and complained and were told someone would take a look but some hours later it was still very cold and we couldn't live with it we went back to reception and felt we weren't being taken seriously so told the receptionist we wanted to get off the ship.
At this point we were offered another cabin to sleep for one night until they could try and fix the problem. The other cabin was round the other side of the ship quite a walk away from where we were
By the time we walked back to the original cabin someone had been and replaced the heating control and the temperature improved. However, during the two week cruise the heating broke down on a further two occasions 
On the whole, the ship was generally uncomfortably cold to the extent that more and more passengers developed coughs, colds and indeed norovirus which meant they were confined to their cabins for several days
Our cabin wasn't very clean it wasn't vacuum cleaner once in two weeks there were some bits on the floor all that time and the balcony had flakes all loose white paint all over the blue floor the wall was covered in rust.
That is the end of the downside
The best part of the holiday was The Beach House Restaurant where we had steak cooked on a lava stone which was delicious
The crew were friendly and helpful and cheerful
One question I have why do the waiting staff have such poorly fitting shoes? They are several sizes two big, flipping up and down sounding like flip flops. They must be very uncomfortable and frankly, look scruffy
The ship food was very nice
The guest speaker Carol Phillip's was very interesting and we enjoyed her talks 
The shows were good thank you
It was nice to see a lovely blue sky on most days despite high wind conditions
We enjoyed the ports we visited especially Malaga which was our favourite
Will we travel p&o again? No I don't think so  just like travelling on a ferry didn't have any WOW FACTOR
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