MSC Bellissima

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Review Details

Overall Rating:
Cruise Line:
MSC Cruises
Cruise Ship:
MSC Bellissima

Review Profile

Times cruised before:
March 2019

Cruise Elements:

Cirque du Soleil very disapointing ,
mostly the staff were excellent except for the security as we left the ship
Onboard Activities:
Without doubt the worst cruise we have ever been on The ship is Beautiful the main atrium and the galleria are amazing as are all the other bars and restaurants .The enteratiment was good a huge leap forward to what we had on the Devina at New Year . but for some reason they do all there activities in the one bar ,so if an event over runs people don't move so there is no room .and all the other bars are empty Our cabin was awful it was a balcony cabin ,but was like living in a cave the cabin number was 14167 . Our friends cabin about ten down was fine ,they did not have the huge overhang or the enclosing bulkheads we did . We booked for the Cirque du Soleil show ,it was very disapointing. The food in the main dinning are was ok ,the buffet was much better ,but all three of the speciality restaurants we used were very good ,but be aware if you purchase the prepaid restaurant package ,your selection is very limited so you really have to spend more if you want a decent meal The drinks package was totally confusing ,so spent an hour each day having heated discussion with staff to get drinks that were part of the package and we had been charged for taken of our bill,they even refused us drinks that were part of our package in the speciality restaurants .But the worst was left until last at the end of the trip as we disembarked we threatened by security staff because they owe us 2euro now I am 65 and my wife is 67 ,so to have a young guy treated to restrain you over 2 euro was the last straw But i think the worst thing is when we complained to MSC is there complete lack of Empathy for us . We are so angry about this that we have cancelled a cruise we had booked with MSC in September ,and guess what they are refusing to return our deposit So we will never cruise with them again
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