The Hurtigruten Northern Lights Promise

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Review Details

Overall Rating:
Cruise Line:
Hurtigruten Cruises
Cruise Ship:
ms Polarlys
Norwegian Fjords

Review Profile

Times cruised before:
March 2019

Cruise Elements:

Quality of Food:
Very good except in respect of the Northern Lights Promise
Onboard Activities:
No-frills cabin was perfectly adequate. We hardly used it except for sleeping.
The Hurtigruten Classic Round Voyage with the Northern Lights Promise, 24 March to 4 April 2019 on the ship Polarlys. Did we see the northern lights? That is a good question! Although we had some good daytime weather, the sky was cloudy for the first nine nights. Since Hurtigruten promise that we will see the lights, I predicted to my wife that on the tenth night (2 April), when the forecast was for partly clear skies but we were already well south, we would see something inconclusive and Hurtigruten would claim that wed seen them. This is exactly what happened. At about 11 pm the public address system announced weak lights. We went up on deck and at first saw nothing. Eventually we decided that a very dim static grey glow above a big bank of cloud must be what they were talking about. Hurtigrutens promise actually says 100%. Thats how sure we are that the spectacular Northern Lights will make an appearance on your 12-day Hurtigruten voyage. If not, we'll give you another voyage for free; this under a beautiful photograph of green lights. Accordingly, the next morning, since what we saw had been pathetic rather than spectacular, we enquired how to go about claiming our free voyage. They said: No deal, the Captain says youve seen the lights. The Captain refused to see us and no evidence such as a photograph was offered. But we spoke to others of the crew. They were all evasive and one was very rude. Up to this point wed been quite happy with Hurtigruten over two trips (the other being a very good summer trip in 2014), but this behaviour, betraying a deep dishonesty pervading the company, really upset us. Initially we intended to complain higher up the company. But eventually we decided that we just couldnt face the hassle. Life is too short and Hurtigruten have clearly briefed their staff thoroughly in their dishonest response. In any case we might well not have taken up the free voyage. The small print is very restrictive: only half the round trip (i.e. just 5 or 6 days), make and fund your own travel arrangements to and from the ports one of which will be Kirkenes in the far north, inside cabin, half board, book it within a month of returning, etc. It was not all a disaster and we enjoyed parts of the trip. We saw some fantastic scenery after new snow and enjoyed the food. Being near the equinox, there were around 13 hours of good daylight. But there were other hiccups beyond Hurtigrutens control. At the start, the ship couldnt get down to Bergen because of bad weather; so, having flown into Bergen, we had to fly on to Trondheim the same day, not arriving at the boat till well after midnight. The one excursion that we had booked, to the Northcape, was cancelled because of wind and snow. And I felt seasick a couple of times, not seriously but queasy enough to miss several meals! Friends who did the trip a couple of weeks before us also only saw vague white lights. On the other hand, the internet has many accounts of people who had a great time. So, in conclusion, its much more of a risk than Hurtigruten claim that you wont see anything convincing, and dont believe their dishonest promise that youll get a free trip. But you could well get lucky.
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