Lost experience

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Review Details

Cruise Line:
Cunard Cruises
Cruise Ship:
Queen Victoria

Review Profile

Times cruised before:
June 2017
Wedding anniversary
What an experience of a lifetime we never had. Sailed to Amsterdam, first stop, from Southampton. We had booked previously with them to take a coach tour of Amsterdam to see the sights. On arrival and after a lot of people had got off we were suddenly stopped from going off ship by the gangway because of high winds. Told a member of the crew staff we had a coach to catch to go on a pre paid Amsterdam Tour. Said he would contact the organisers and hold the coach back for us while we made our way to the lower gangway some decks down. By the time we got off the ship and made our way to the coach park we were told all coach tours had departed. What a terrible let down. Complained back on ship and all they said was we would get a refund. The whole point of going on this cruise was to see Amsterdam. Now it is lost. First cabin they put is in was noisy we could not sleep. Generator next to cabin whjich was an inside one. Moved to another cabin which was a balcony and the central heating was to noisy. We complained again. They had an engineer fix it for us so we could sleep. To top it all the weather did not get any better and we did not call at any more ports and made our way back to Southampton. Said I would not go on another cruise again put it could not get any worse so hope this chance to win one in your competition would be much better. By the way my wife and I are in our seventies. Missed experience by this cruise line. Would not sail with them again. In my opinion the staff let the cruise line down. They knew what the weather was doing so why no decisions to alter the way passengers got of the ship more safely. The first cabin was not suitable for us at our age.
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