Pacific Coastal Cruise

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Review Details

Overall Rating:
Cruise Line:
Celebrity Cruises
Cruise Ship:
Celebrity Eclipse
North America

Review Profile

Times cruised before:
April 2019
Wedding anniversary

Cruise Elements:

Quality of Food:
Murano is exceptional. Avoid luke warm food in self service buffet restaurant if you can. Room Service food is dire.
East End rather than West End
Shore Excursions:
Alcatraz, well worth a visit
Murano exceptional remainder seem to lack interest or motivation
Onboard Activities:
Cabin Steward (Salvadore) excellent
Have just disembarked the Celebrity Eclipse following a 9 night Pacific Coastal Cruise from San Diego to Vancouver. The first thing I would say is that the Eclipse is not the ship it once was. The ship is looking a bit tired and does not seem to be as well maintained as it once was. The soft furnishings have scuffs, rips and tears. A 20% Service Charge is added to everything so the staff have no incentive to offer a good service. The Qsine restaurant concept has been changed and whilst it is different the menu is very limited, the old concept was better. Murano continues to be the jewel in the crown when it comes to the speciality restaurants. The food and service here is exceptional. Tuscan grill is a good second choice. Ocean view Cafe buffet restaurant offers a good selection but the food is only ever luke warm at best. Moonlight Sonata, the main dining room is OK but the quality and choice of food has declined. The staff arent particularly attentive and seem to be lacking experience. The entertainment is more East End than West End, maybe the Americans are easily pleased. We missed our stop at Monterey due to bad weather. Astoria has nothing of interest and seems to be a stop for the sake of it. SAN Francisco was well worth it and the additional overnight in port was a welcome surprise. Victoria and Vancouver were both nice places to visit. Eclipse was my favourite ship and I would have recommended it without reservation, unfortunately I cant do this anymore. The Staff only seem interested in up selling everything they can at every opportunity, even bottled water in your Stateroom is now charged for. Eclipse is no longer a 5* experience its now 4* and declining. Hopefully the re-fit next year will restore Eclipses former glory
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