Serenade of the Seas

Pool deck chairs are only available on a first-come, first-served basis and cannot be reserved. If a pool chair is left unattended for more than 30 minutes with no signs of any guests returning, the crew will remove any belongings and place them in the lost and found. 

Due to the high luggage volume on embarkation day, luggage may arrive after the sailaway. A specific time window for delivery as well as pick up* locations will be posted in the Cruise Compass once you are onboard.  Times and locations vary by ship and sailing. 

* If your luggage was found to have any prohibited items, it will be placed in a separate area for pick up.

In order to complete Check-In successfully, you will need the following:

- Personal Information for each guest checking in

- Identification Document information for each guest checking in

- Crown & Anchor Society Membership Number (if you are a member)

- Onward Travel Plans

- Onboard Expense Account Information (i.e. credit card and the reservation information that is authorized to charge against the account)

You will also need to establish an Onboard Expense Account via either credit card or cash.