Cruise.co.uk Terms & Conditions

Above & Beyond Luxury Cruises is a trading name of CRUISE.co.uk Ltd

1. Your holiday contract

1.1. Your booking is made with Cruise.co,uk (“us”, “we”), and the following booking conditions form the basis of your contract with us. Please read them carefully as they set out our respective rights and obligations. By asking us to confirm your booking, we are entitled to assume that you have read the booking conditions and agree to them.

1.2. In these booking conditions, “you” and “your” mean all of the people named on the booking (including anyone who is added or substituted) or any one of them, as the context requires.

1.3. The person who makes the booking (the “lead passenger”) must be 18 years old. They must have the authority to agree to these booking conditions on behalf of all of the people named on the booking. The spelling of the first name and surname must exactly match the spelling on the passports. Middle name/s may also be required. Any changes may result in a charge from the cruise line or tour operators included in your package. Please review your Cruise.co.uk confirmation invoice and contact us within 7 days if any information needs to be amended.

1.4 Guest information will only be shared with suppliers involved in your booking. This includes the UK address, names as shown on current passports, dates of birth, email addresses, and telephone numbers. When multiple guests are travelling together but staying in separate households, this information must be provided for the lead guest in each cabin. Occasionally, suppliers may contact you directly with updates about your booking using this data.

What’s Included/Not Included   

On Your Cruise                                                                     

1.5 ‘Guarantee’ Cabin "GUARANTEE" (GTEE or GTY) basis means you will be allocated any cabin in the grade booked (where specified) or higher. They will normally receive a specific cabin number when the cruise tickets are issued or at the latest, when you board the ship.  

1.6 Onboard Credit/Spend - If your booking includes any ONBOARD CREDIT per cabin or per person, this will be specified on the confirmation invoice.

1.7 Gratuities - If you have prepaid gratuities, then these will be specified on the confirmation invoice.

1.8 Cruise Dining Arrangements -  Your meal sitting & table size (where specified) have been requested. Please be aware that these are on a request basis" and are not guaranteed. However, the cruise line will do everything possible to accommodate every request.

1.9. Please refer to your cruise line's terms and conditions for specific information on cabin features and inclusions.

1.10. If your booking includes any free car parking, coach or rail transfers from the cruise line, these will be specified on the CRUISE.CO.UK booking confirmation or your cruise line confirmation invoice.

1.11  Cruise line promotions and offer codes are not always combinable and are subject to the terms and conditions imposed by the principal.

1.12  There may be age restrictions for using certain facilities, such as swimming pools, on board.  If you have an infant on the booking, cots and baby food need to be requested as early as possible after booking (outside of 8 weeks of travel)

Hotels, Tours, Transfers

1.13 Hotel Room Configuration - There is often confusion over the terminology used for bed arrangements (e.g. single, double, twin) in hotel rooms, and this can vary considerably from country to country. If you have specific guest requirements, please do make this clear at the time of booking. We will endeavour to confirm your preferred configuration where possible, but all rooms are allocated at the hotel's discretion and cannot be guaranteed.

1.14 Transfers - Any TRANSFERS between home, ports, airports and hotels that are included will be specified on the confirmation invoice.

1.15 Tours - Any TOURS / EXCURSIONS that are included will be specified on the confirmation invoice. Excursions or other tours that you may choose to book or pay for whilst on holiday are not part of your package holiday provided by us.

Baggage

1.16 Baggage - Whilst cruise lines & some scheduled airlines often allow 2 bags (e.g. up to 23kg  per bag, business or first class allowances), many internal/low cost flights have restrictive baggage allowances (regardless of the international sectors), so please be aware that some of our tailor-made, bucket list & escorted tours, may have a more restrictive baggage capacity due to those internal flights. For Coach/touring capabilities in some destinations, this is typically limited to one large 1 bag per person. Please pack accordingly in a minimalistic way, taking into account your overall trip comfort and enjoyment. 

1.17 Porterage - Some hotels may charge a local "PORTERAGE" fee. If this has been pre-paid, it will be specified on the confirmation invoice.

1.18 Local or Resort Tax - Some cities or resorts charge a tax that is only payable locally. This is not included unless otherwise specified on the confirmation invoice.

1.19 Special Requests - Any special requests (where specified) have been requested. Please be aware that these are on a request basis and not guaranteed. However, the cruise line/operator/airline/hotel will do all they can to accommodate every request.

Flights

1.20 Flight Routing - The difference between a direct flight and a non-stop flight can be confusing. To clarify, on a direct flight, no aircraft change is scheduled, however en route touchdowns may be made to refuel or to board or disembark passengers. On non-stop flights, no aircraft change is required, and no stops are made en route. Exact details of your route will be given in your itinerary.

1.21 Internal Flights - Smaller local airlines are more likely to change their schedule at short notice. We will endeavour to inform you of any changes in advance of travelling, but this may not always be possible.

1.22  Baggage on Internal Flights - Where we include internal flights, many airlines do not allow us to pre-book baggage at the time of booking the flights, so this has to be paid for at the time of check-in and will be your responsibility as we do not include this charge in the price. We will advise you at the time of booking if this affects the booking.

1.23 Seating - Most airlines now operate one of two main seating policies. The majority offer paid seating, while a smaller number maintain a free seating policy.  Please note that this may not be possible for some group departures. If seating arrangements are important to you, please inform us at the time of booking.

1.24 The Flexibility of Flight Arrangements - If fully flexible flight arrangements are essential to you, please let us know at the earliest possible time in the quote process so they can include the most appropriate fare for you. We primarily use special ‘inclusive tour’ fares when we purchase your tickets through our operators/airlines. While these fares offer excellent value, they are inflexible and do not allow changes or provide refunds once tickets are issued. 

1.25 Frequent Flyer Clubs - If you collect points through any airline frequent flyer programme and wish to earn points on this trip, please inform us at the time of booking so we can select an appropriate fare where points can be awarded. Please provide your membership details, and we will ensure that these are recorded against your flight reservation. If you wish to use your points to purchase flights, you will need to make these arrangements directly with the airline, as we are unable to access fares in this way. If you do choose to do this please provide the flight details to us as soon as possible as some ground arrangements may not be compatible with independently arranged flights.

2. Before you book

2.1. Passport, Visa and Immigration Requirements

Your specific passport and visa requirements, and other immigration requirements, are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.

*It is especially important to check in plenty of time before their holiday, as entry visas or permits may be necessary for certain destinations, and it is the responsibility of the individual traveller to obtain them. 

2.2. Travel Advice

The Foreign & Commonwealth Office issues essential travel advice on destinations, which includes information on passports, visas, health, safety and security and more. Make sure you have a look at www.gov.uk/foreign-travel-advice

2.3. Health / Vaccinations

It is essential that guests visit their GP or a travel clinic well in advance of travel, preferably at least six weeks ahead, to make sure they have taken all the necessary health precautions. Some vaccinations require more than one visit, with intervals of weeks between injections, and some may be incompatible with certain medicines or medical conditions. It is therefore essential that an individual's medical history is taken into account. For up-to-date medical advice, you can use the Medical Advisory Service for Travellers Abroad (MASTA) www.masta-travel-health.com , the NHS website www.fitfortravel.nhs.uk  or NaTHNaC www.travelhealthpro.org.uk 

2.4 Pre-Existing Medical Conditions and Your Ability to Participate (including pregnancy) The nature of many of the destinations we travel to means that, in some cases, they may be unsuitable for those who use a wheelchair, scooter or have a lack of mobility and/or have dietary or medical requirements. To facilitate this process, we kindly request that you complete a brief questionnaire on behalf of all guests.

It is essential that you advise us before booking if you or any other guests have any disability, pre-existing medical condition, or pregnancy that may affect their holiday, or if they have any special requirements as a result of any disability, medical condition, or pregnancy (including any that involve the booking process).

We can assist you in considering the suitability of the arrangements and/or in making the booking. It will also ensure you receive the appropriate level of assistance when they fly. 

Full details must be confirmed in writing at the time of booking and whenever any change in the condition or disability occurs. On our tailor-made tours and escorted group tours, the guides and tour leaders are unfortunately unable to offer additional assistance to passengers with limited mobility. The passenger's travelling companion must provide all such assistance. We may request that you provide a letter from a doctor confirming your fitness to travel.

Please ensure you have carefully reviewed the itinerary to assess your ability to accommodate our style of travel. Please note that if, in the opinion of our group leader or local guide, any traveller is unable to complete the itinerary without undue risk to themselves and/or the rest of the group, the Tour Operator and/or Cruise.co.uk reserves the right to exclude them from all or part of a trip without refund.

2.5 Special Dietary Requirements - Special diets should be disclosed to us before booking however, it is not always possible to expect special diets to be catered for in some of the destinations we feature. We will advise the cruise line/operator/airline/hotel of your request, but we cannot guarantee availability. Any guest with an airborne nut allergy must inform us at the time of booking, as most airlines require this information in advance of travel. Please note that all special meals for flights must be requested at least 48 hours in advance.

2.6 High Altitude - Your itinerary may include sections where the altitude exceeds 10,000 feet (3,048 metres). E.g. Cuzco in Peru is 11,152 feet, 3,399 metres. Guests with circulation, heart, or respiratory problems are advised to consult a doctor before confirming their booking.

2.7 Mosquito Bite Avoidance - In many tropical countries, mosquitoes can spread diseases such as Dengue, Chikungunya, West Nile, Malaria, Yellow fever and Zika virus. It is essential that guests seek medical advice prior to travel, especially if pregnant or have an underlying medical condition. Whilst travelling, there are several simple measures you can take to reduce your risk of infections spread by mosquitoes: wear suitable clothing and cover-up at times of day when mosquitoes are active, use insect repellent on exposed skin, and use a mosquito net if sleeping in unscreened accommodation. It is important to seek prompt medical attention if you have a fever or display any other symptoms. If you become unwell on your return, make sure you tell your doctor about any trips abroad you have taken in the past year.

2.8 Government Travel Advice - The Foreign and Commonwealth Office (FCO) Travel Advice Unit monitors all overseas destinations and offers advice to British citizens. In order to be fully informed of safety issues, crime rates, political stability and local customs, you can view the advice at www.gov.uk/foreign-travel-advice.  We monitor FCO advice carefully and, on occasion, may be required to cancel trips, re-route itineraries, or make other changes to trips based on the warnings given. Any decision will always be taken in the interests of your safety and security and will be communicated fully with you.

2.9 World Travel & Cultural Differences -  Many of our destinations are in parts of the world where attitudes, infrastructure, priorities, lifestyles and cultures are very different from our own. This is often the very reason to visit the destination, but certain aspects may be frustrating, disorienting or even stressful. A sense of humour can prove invaluable when travelling over rougher roads, waiting for a delayed aircraft/cruise/tour,/transfer and communicating with hotel staff whose first language is not English. Airlines may change their schedules, roads may close, and government regulations may alter. Should there be any changes to the travel arrangements you have booked, we will do our best to keep you informed of the situation prior to departure, and we will, of course, assist with any issues that arise whilst you are travelling.

2.10 Health & Safety Standards - Every country has its own regulations and enforcement levels relating to health and safety standards. These do not always match the very high standards we are used to in the UK. The health and safety of our customers is of paramount importance, and we continually assess and improve the services we provide.

2.11 Security - Opportunistic crime, such as bag-snatching and pick-pocketing, is unfortunately a fact of life in many destinations. Use common sense when walking around, use hotel/cruise safes where available, and leave all but essential valuables at home. We recommend carrying a photocopy of your passport, separate from the original, as a backup.

2.12  Additional Assistance - If you’re in difficulty whilst on holiday and ask us to help we will provide appropriate assistance, in particular by providing information on health services, local authorities and consular assistance; and helping you to find alternative arrangements and any necessary phone calls/emails. You must pay any costs we incur if the difficulty is your fault.

2.13. Excursions and activities which form part of your package

We offer various excursions and activities which you can book with us as part of your holiday arrangements. These will be shown in your invoice. Some activities may require you to be in good health. By booking with us, you confirm that anyone participating is in good health with no medical history that would make it dangerous to participate. You must observe safety instructions at all times. Excursions and activities are subject to minimum numbers and may be cancelled at short notice. In such circumstances, you will receive a full refund of the monies paid for the excursion or activity in question.

2.14. Excursions and activities which do not form part of your contract

Excursions or activities that you do not book with us are not part of your package holiday provided by us. This will include excursions or activities where we have introduced you to the operator of the excursion or activity whilst you are on holiday. Your contract will be with the operator and not with us. We are not responsible for the provision of such an excursion, tour or activity or for anything that happens during the course of its provision by the operator.

3. Booking and Paying For Your Holiday

3.1. When you confirm a holiday booking, you must pay a deposit confirmed at time of booking.   You will be required to pay a Cruise.co.uk deposit of £25 per booking, in addition to the deposit amount. All deposits paid are non-refundable

3.2. The price you pay is agreed at the time of booking. You agree to these costs with the payment of the relevant deposit to confirm your booking. 

3.3. Bookings require full payment at the time of booking if made within 17-21 weeks of your departure.  

3.4. Failure to make payment by the confirmed balance due date may result in your booking being cancelled. A balance extension fee of £25 will be payable in advance for any balance extensions requested by you. Please note that some requests may not be possible.

3.5. Some travel arrangements need to be paid in full at the time of booking and/or are non-refundable should you subsequently cancel. We will inform you of this when you book. Please also refer to 6.3 (If You Cancel Your Holiday).

3.6. The balance of the price of your travel arrangements must be received at least 17-21 weeks before departure. Ad hoc bookings have an earlier balance due date than 17 weeks and will be advised at the time of booking, also stated on your booking confirmation.   

If we have not received full payment before that time, we reserve the right to treat your booking as cancelled by you and to retain the deposit paid.

If we do not choose to treat your booking as cancelled immediately because a balance extension has been agreed, and you still do not make full payment as agreed the cancellation charges shown at 6.2 will become due. Depending on the date we reasonably treat your booking as cancelled.

3.7. We reserve the right to cancel a booking which has been made at an incorrect price. When we become aware of any such pricing error, we will notify you as soon as reasonably possible. You will be given the option of accepting the correct price for your holiday, booking an alternative holiday or receiving a full refund.

3.8. A booking is not accepted until we issue an invoice. The date shown on the invoice is the date of

Booking.

3.9. We will arrange to provide you with the various services which form part of the holiday you book with us. Before your booking is confirmed and a contract comes into existence, we reserve the right to increase or decrease, and correct errors in, advertised prices and to change any of the holiday details advertised. Any changes will be made known to you at the time of booking.

3.10. It is important to check the details on the invoice when you get it. If any details appear to be incorrect or incomplete, please contact us immediately as it may not be possible to make changes later. Any misspelled or incorrect names must be corrected. We will do our best to rectify any mistake notified to us outside these time limits, but you must meet any costs involved in doing so. We may charge a fee for any amendments.

3.11. The cost of your holiday may change after booking, where we incur additional charges due to an increase in the price of fuel, taxes, airport, port fees and exchange rates. If this happens, we will notify you as soon as possible and send you an amended invoice. We will absorb the equivalent of 2% of the holiday cost before any price increase is passed onto you. No charge will be made where there is less than 20 days to your departure. If the price increase is more than 8% of the holiday price, you will be given the option of accepting the increase, booking an alternative holiday (subject to availability and payment of any increased cost or we will refund any price difference if the alternative is of a lower value) or cancellation and a full refund of monies paid, except for any amendment charges.

3.12. Out Of Date Range Flights

Occasionally, when a booking is made a long time before the departure date, flight details may not be available. If this is the case, we will inform you at the time of booking. When the timings and other flight details become available, we will inform you of these. If these flight details amount to a significant change to your holiday (see 7.5), we will offer you the options set out at 7.8 of these booking conditions.

3.13. Insurance

You should take out appropriate travel insurance which provides cover against loss of deposit or cancellation fees and against medical costs. Please read your policy details carefully and take them with you on holiday.

*It is advisable for guests to take out travel insurance at the time of booking, as cover will commence for pre-departure cancellation from the policy issue date. This will therefore provide cover should you have to cancel their trip for an insured reason, such as illness or serious accident. We strongly recommend that you are adequately insured to provide financial protection against unforeseen circumstances. The cover should include medical expenses and repatriation in the event of an accident or illness. In addition, we strongly recommend that you have cover for personal belongings, delays at outward or homeward points of departure, personal liability, overseas legal expenses and cancellation. If undertaking any sports or adventurous activities during the trip, including trekking, ensure the policy covers you. Please also ensure the policy conditions and exclusions are read. The types of trips we organise do vary, and we may request that you provide us with the policy details.

3.14. Please retain your CRUISE.CO.UK confirmation invoice, as it may be required should you wish to make a claim on your travel insurance policy.

3.15. Advance Passenger Information

You must make sure advanced passenger information is submitted directly to your airline in advance of travel for all destinations.

3.16. Special Requests

We will endeavour to comply with any special requests we receive (such as specific airline seating, dietary requirements or specific rooms) and will pass any special requests to the relevant supplier. However, we are unable to guarantee that such requests will be met and are not liable for any loss suffered in the event of such requests not being complied with.

Tickets and Luggage labels

3.17. Your tickets will be available online approximately 4 weeks before your departure date.

3.18. To download your tickets, please visit /postbooking/ and select your cruise line. Instructions on how to download and print your tickets will be on your cruise line's website.

3.19. If you have booked any of the following cruise lines, your tickets will arrive via email or post: Fred Olsen, Marella, MSC, Oceania, Seabourn, Silversea, Regent, Hurtigruten, and all River Cruise lines.

3.20. If you would prefer printed copies of tickets by post, where digital tickets are available via your cruise personaliser or digital downloads, there will be an administration charge of £10 added to your booking to cover postal costs.

4. Your Financial Protection

4.1. We provide full financial protection for our package holidays.

4.2. For holidays which include a flight this is through our Air Travel Organiser’s Licence number 3385 issued by the CAA of 45-59 Kingsway, London WC2B 6TE (www.caa.co.uk).

4.3. When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

4.4. We will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where we aren’t able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be able to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

4.5. If we are unable to provide the services listed (or a suitable alternative, through an alternative

ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

4.6. When you buy a holiday which includes a flight, all money you pay to a travel agent is held by them on behalf of the Trustees of the Air Travel Trust, subject to their obligation to pay it to us as long as we do not fail. If we fail, any money held by the agent, or subsequently accepted from you by them, is and continues to be held on behalf of the Trustees of the Air Travel Trust without any obligation to pay that money to us. When you buy a holiday not including a flight, all monies you pay to a travel agent are held by them on our behalf at all times.

4.7. When you buy a package holiday which doesn’t include a flight, protection is provided by way of a bond held by ABTA of 30 Park Street, London, SE1 9EQ (www.abta.com).

5. If You Want To Change Your Holiday

5.1 Your booking comes with flexibility to amend your booking as detailed below:

• You may amend your booking for any reason, subject to availability and payment of any increase in the holiday cost passed onto Cruise.co.uk by the supplier(s) of the holiday elements.   There is a Cruise.co.uk amendment charge of £25 per booking per change.  The value of the holiday must be the same or higher for Cruise.co.uk package bookings only. 

• If the destination you are travelling to moves to the UK Government Red List or the Foreign,

Commonwealth and Development Office (FCDO) advises against travel within 14 days of your departure date, we will cancel the booking and issue you with a full refund within 14 days from cancellation

• If the destination to which you are travelling moves to the UK Government Red List or the FCDO advises against travel while you are on holiday, we will do our best to repatriate you before the restrictions begin.

5.2. Any request to change a name and or date of birth on the booking will incur a £25 administration charge per person together with payment of any further costs we incur in making the change.

5.3. Any request for changes must be made in writing by the lead passenger.

5.4. Certain travel arrangements may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements.

Scheduled airlines normally regard name changes as a cancellation and rebooking, and any alteration may incur a 100% cancellation charge in respect of the air fare.

5.5. Some accommodation and transport is priced according to the number of people. If fewer people share then the cost per person may go up.

5.6 If you change your booking to a holiday of lower value and then you cancel that holiday we can levy cancellation charges on the value of the original booking. 6. If You Cancel Your Holiday

6.1. If you or anyone on your holiday booking wishes to cancel the holiday, the lead passenger must

notify us in writing (including by e-mail). If your booking is cancelled, CRUISE.CO.UK will withdraw any discount given.

6.2. Since we incur costs in cancelling your travel arrangements, you will have to pay cancellation charges when you cancel. The amount of the charges depends on how long before departure you cancel and on whether or not your holiday includes a cruise, as set out in the tables below.  Cancellations incur a Cruise.co.uk fee of £25 per booking. “Deposit” means any amount paid or payable at the time of book.

Cancellation charges specific to Cruise.co.uk Packages :

* or loss of deposit if greater.

For all other bookings - Cancellations incur a CRUISE.CO.UK fee of £25 per booking. These charges are made in addition to any charge made by your Cruise Operator/Supplier, which is detailed in their terms & conditions. To view the terms & conditions of most Cruise Operators online, you can also visit our website https://www.cruise.co.uk/cruise-lines-terms-and-conditions/

6.3. Insurance premiums and amendment charges are not refundable in the event of cancellation.

6.4. You can cancel your booking before it has started without paying cancellation charges if the travel to your destination is significantly affected by unavoidable and extraordinary circumstances at your destination or in its immediate vicinity. We will observe advice provided by the FCDO.

6.5. Any applicable refunds may take up to 6 weeks to be processed.

6.6. In the unfortunate event of the death of a passenger named on a booking, we will require a copy of the death certificate and power of attorney before making any changes or processing applicable refunds.

7. If We Change Or Cancel Your Holiday

7.1. Accuracy of Information

We rigorously check the information given in our advertising to ensure that it is correct to the best of our knowledge at the time of issue. However, we cannot guarantee the accuracy of the descriptions of the travel products displayed. Facilities may have changed from those advertised or be unavailable. Hoteliers and other suppliers may wish to maintain or improve their facilities, or take a break themselves. Tour, excursion, cruise or safari itineraries may change as a result of local conditions. We will always endeavour to advise you of any significant changes that we are made aware of prior to your departure.

• We reserve the right to make adjustments to the advertised itinerary to take into account passenger safety, comfort and enjoyment, which may include weather conditions. The Master of the Ship/Captain of the aircraft must at all times have concern for the safety of his passengers and crew and therefore has overriding discretion at all times to act as he/she sees fit. In no circumstances shall we be liable for any consequence arising from adverse weather conditions experienced during your holiday.

7.2. Building Works

Many hotels and resorts are continuing to develop, sometimes intensively and often with little or no advance warning. Whilst we have no control over such work, it is important to us that you are aware of any significant building work that may be going on during your stay. General refurbishment at hotels is necessary to maintain standards but if we are informed of works which might reasonably be expected to seriously impair the enjoyment of your holiday, we will notify you as soon as possible.

If We Change or Cancel Your Holiday Before Your Departure

7.3. We hope and expect to be able to provide you with all the services we have confirmed to you at the time of booking. We plan arrangements a long time in advance of your holiday using independent suppliers, such as airlines and hotels, over whom we have no direct control. On occasions changes do have to be made, and we reserve the right to change or cancel your holiday at any time. If we have to make a significant change or cancel, we will tell you as soon as possible.

7.4. A significant change includes a change of accommodation to that of a lower standard for the whole or a major part of your time away, a change of flight time of more than 12 hours, a change of UK departure airport (except between London airports), or a significant change of resort area.

Examples of insignificant changes include alteration of your flights by less than 12 hours, changes to aircraft type, changes of carriers, change of accommodation to another of the same or higher standard.

7.5. We will only cancel your confirmed booking after you have made full payment where we are forced to do so by unavoidable and extraordinary circumstances (see 7.10).

7.6. If we cancel your holiday you can choose either to have a refund of all monies paid or accept an alternative holiday of comparable standard from us if we offer one (we will refund any price difference if the alternative is of a lower value).

7.7. Where there has been a significant change to your holiday we will offer you the choice of:

• accepting the changed arrangements; or

• accepting alternative travel arrangements, if available (we will refund any price difference if the alternative is of a lower value); or

• cancelling, in which case you will receive a full refund. We will tell you the procedure for making your choice. Please read any notification of changes carefully and respond promptly as if you do not respond to us within the timescale given your booking may be cancelled.

• we are forced to make a change or cancel by unavoidable and extraordinary circumstances (see

7.8); • we cancel as a result of your failure to comply with any significant requirement of these booking conditions (such as making payment on time).

7.8. Unavoidable and extraordinary circumstances

We shall not be in breach of our contract with you nor liable for delay in performing, or failure to perform, any of our obligations under our contract with you if such delay or failure results from a situation beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken (“unavoidable and extraordinary circumstances”), including but not limited to, whether actual or threatened, war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, epidemics, fire or unavoidable technical problems with transport.

7.9 The Accuracy of Promotional Material

All information contained in any of our promotional material, e.g. brochures, advertisements, mailshots, websites and e-shots, is based on information available at the time of publication. We reserve the right to change any information before your customer's booking is confirmed, and any such changes will form part of your contract with us. Whilst every effort is made to ensure the accuracy and prices at the time of printing, regrettably, errors do occasionally occur. We reserve the right to correct errors prior to confirming your booking.

8. On Holiday

8.1. Flight Delays

When a delay occurs we will try to make sure refreshments or meals are provided when appropriate.

Such arrangements will normally be the responsibility of the airline. If you have taken out a travel insurance policy you should have cover against delays.

8.2. Cutting Your Holiday Short - If you return home early where a problem with the services provided does not reasonably justify it, we will not offer you any refund for the part of your holiday not completed, or be liable for any associated costs you may incur. Depending on the circumstances, your travel insurance may offer cover for curtailment. 

8.3. If in our reasonable opinion or in the opinion of any airline pilot, hotel manager, tour leader or other person in authority, your behaviour is causing or is likely to cause danger or upset or persistently affect the enjoyment of others, or to cause damage to property, we reserve the right to terminate your holiday. Should this happen no refund or compensation will be paid and we will have no further responsibility for your holiday arrangements (including any return travel).

8.4. You will be responsible for all damage you cause to any vehicle, accommodation or their contents during your holiday. These charges may need to be paid locally.

8.5. Additional assistance If you’re in difficulty whilst on holiday and ask us to help we will provide appropriate assistance, in particular by providing information on health services, local authorities and consular assistance; and helping you to find alternative arrangements and any necessary phone calls/emails. You must pay any costs we incur, if the difficulty is your fault.

8.6. Representative Services

Please note we do not have representative services available in all the destinations we feature and therefore you will not necessarily be met on arrival. Please ensure you refer to your travel documents which will provide the appropriate contacts details should you need assistance whilst on holiday.

8.7. Airline failure - In the unlikely event that the airline with which you are traveling ceases to trade whilst you are abroad, you must contact us at the earliest opportunity to allow us to seek to find you an alternative return flight. We shall not be liable for any costs you incur in making your own return flight arrangements if you have not given us the opportunity to arrange an alternative flight home for you.

8.8. Charges payable locally In addition to your holiday price you may have to pay charges locally in resort, such as city taxes, resort fees and breakage/security deposits. Please ensure you have sufficient local currency available at your destination.

9. Our Liability to You

9.1. Please read this clause carefully as it sets out our entire financial liability (including any liability for the acts or omissions of our employees, agents and subcontractors) to you under or in connection with our contract with you.

9.2. Package Holidays

We offer 2 types of package holidays.

Cruise.co.uk Package - We are the Principal and have arranged your additional travel elements via our inhouse supplier and we will provide you with our ATOL certificate. 

Cruise Line Package - The Cruise Line is the Principal where they have arranged your additional travel elements and we can provide you with their ATOL Certificate.

Cruise.co.uk Package Bookings Only - We are responsible for the performance of the travel services included in your package travel contract, irrespective of whether those services are to be performed by other travel service providers (our suppliers). If any of the travel services are not performed in accordance with the package travel contract and we don’t put that right we may be liable to offer you compensation, but within the limits of the law and the terms of our contract with you.

9.3. Nothing in these booking conditions shall limit or exclude our liability for:

9.3.1. death or personal injury resulting from negligence; or 9.3.2. fraud or fraudulent misrepresentation; or 9.3.3. breach of the terms implied by section 12 of the Sale of Goods Act 1979; or 9.3.4. any other liabilities for which it would be illegal or unlawful for us to limit or exclude that liability.

9.4. We shall not be liable to you, whether in contract, tort (including negligence) or restitution, or for breach of statutory duty or misrepresentation, or otherwise, for any damage, expense, cost or other sum or claim of any description whatsoever which results from: 9.4.1. your acts or omissions; or 9.4.2. unavoidable and extraordinary circumstances (see 7.10)

9.5. Without prejudice to clauses 9.3 and 9.4, our total liability arising under or in connection with our contract with you, whether arising in contract, tort (including negligence) or restitution, or for breach of statutory duty or misrepresentation, or otherwise, shall be limited to a maximum of three times the cost of your travel arrangements.

9.6. Our liability will also be limited in accordance with and/or in an identical manner to:

9.6.1. The contractual terms of our suppliers (such as airlines, accommodation or transport providers) that provide your travel arrangements. These terms are incorporated into this contract; and 9.6.2. Any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage and/or delay to luggage. We are to be regarded as having all benefit of any limitation of compensation contained in these or any conventions.

9.6.3. Copies of the transport companies' contractual terms, or the international conventions, are available on request.

9.7. Under EU Regulation 261/2004 you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details will be publicised at EU airports and available from airlines. However reimbursement in such cases will not automatically entitle you to a refund of your holiday cost from us. Your right to a refund and/or compensation from us is set out in these booking conditions. If any payments to you are due from us, any payment made to you by the airline or any other service provider will be deducted.

9.8. If it is impossible to ensure your return as scheduled due to unavoidable and extraordinary circumstances, we will bear the cost of necessary accommodation, if possible of equivalent category, for a maximum of three nights. The limit doesn’t apply to persons with reduced mobility and any person accompanying them, pregnant women and unaccompanied minors, or persons in need of specific medical assistance, provided that you notified us of these needs at least 48 hours before the start of your holiday.

9.10. The total liability of CRUISE.CO.UK shall not exceed the total payment received from the client in respect of any booking.

10. If You Have A Comment or Complaint

10.1. If you have a complaint about any of the services included in your holiday, please inform our local agent or notify the supplier of the service in question (e.g. hotelier). If your complaint is not resolved locally, please contact your agent and we will endeavour to put things right.

10.2. If you do not make your complaint as soon as possible while on holiday, this will affect our ability to investigate and take remedial action and this may affect your rights under your contract with us.

10.3. If a problem remains unresolved during your holiday, you must make a complaint in writing to us within 28 days of the completion of the holiday. Please submit this in writing to our Customer Relations Department, Cruise.co.uk, Grosvenor House, Prospect Hill, Redditch, B97 4DL, giving your booking reference and all other relevant information. Please keep your letter concise and to the point. If you fail to report your complaint at the resort, we will be deprived of the opportunity to investigate and rectify it, which may affect your rights under this booking.

10.4. We are members of ABTA. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can’t resolve your complaint, go to www.abta.com to use ABTA’s simple procedure. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com.

11. Privacy notice

11.1. We are committed to respecting your privacy and protecting your personal information. Our privacy notice is available on our website.

11.2. Calls are recorded for training, marketing & quality purposes.

11.3. For data protection, we can only discuss or make amendments to a booking with the lead name or lead passenger on the booking - unless permission is given in advance and a secure pass phrase is provided. 

12. Governing Law

12.1. Your contract with us and any dispute or claim arising out of or in connection with it shall be governed by the law of England and Wales. 

12.2. You and we irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with the contract between us

13. Destination Notes

13.1 Cherry Blossom packages - Cherry Blossom packages shown are within the spring season. The level of bloom varies from region to region and is weather dependent, therefore Cherry Blossom sighting can not be guaranteed, and the level of bloom shown in advertising may vary.

13.2 Natural Occurrences -  Some of our packages include elements that are natural occurrences, such as flower seasons and wildlife viewings. However, your viewing of such elements cannot be guaranteed and is subject to change based on weather conditions, climate change, and wildlife sightings.

14.  Excursions

14.1. We may provide you with information (before departure and/or when you are on holiday) about activities and excursions which are available in the area you are visiting. 

We have no involvement in any such activities or excursions which are neither run, supervised nor controlled in any way by us. They are provided by local operators or other third parties who are entirely independent of us.

They do not form any part of your contract with us, even where we suggest particular operators/other third parties and/or assist you in booking such activities or excursions in any way. We cannot accept any liability on any basis in relation to such activities or excursions, and the acceptance of liability.

We do not, however, exclude liability for the negligence of ourselves or our employees resulting in your death or personal injury. We cannot guarantee the accuracy at all times of information given in relation to such activities or excursions, or about the area you are generally visiting, or that any particular excursion or activity which does not form part of our contract will take place, as these services are not under our control. 

If you feel that any of the activities or excursions referred to in our advertising material, which are not part of our contract, are vital to the enjoyment of your holiday, write to us immediately and we will tell you the latest known situation.

If we become aware of any material alterations to area information and/or such outside activities or excursions which can reasonably be expected to affect your decision to book a holiday with us, we will pass on this information at the time of booking.

15. Onboard Bookings

15.1. If you choose to make a new booking once onboard, offers included within the booking may not be combinable with current CRUISE.CO.UK offers on your return.

15.2. Please contact us as soon as you return by calling the CRUISE.CO.UK Consultant directly who booked your last cruise, or by calling our main sales line on 0800 408 6200.

16. Online Bookings

16.1 In rare circumstances, a booking may fail on our website. Your booking may have failed if your Cruise.co.uk reference is displayed as "Pending" or "N/A". This is due to online bookings being powered by live pricing and live availability, which are constantly changing. In these instances, we will do our very best to try and get you the cabin type you selected at the same price. However, if this is not possible, we will contact you with two options. Option 1 will be to choose a different cabin, which may come at a surcharge. Option 2 will be a full refund. Cruise.co.uk will not be held liable for any other costs incurred as a result of your booking failing to be placed with the cruise line.

17. Cruise.co.uk Promise

17.1 If you have found a better price somewhere else, CRUISE.CO.UK will match the price of the specific cruise, provided that:

17.1.1. A valid, written copy of the quote being challenged is provided at the time of quoting.

17.1.2. The quote provided is from a UK-based agent

17.1.3. Due to the fluidity of Cruise prices, the quote must be dated within the last 24 hours.

17.1.4. The offer must be completely like-for-like, including sailing, cabin grade, flights, duration and additional benefits.

17.2. CRUISE.CO.UK reserves the right to remove any offer without prior notice.

17.3. Our Price Promise is not combinable with any other live promotion or offer.

17.4. The following are exempt from the CRUISE.CO.UK Price Promise offer: charter sailings, private groups, bookings made with membership rates, loyalty points, rewards programmes, pre-product launch bookings, cruises where the cruise line or cabin type isn’t revealed until after you have booked, and packages operated by CRUISE.CO.UK where inclusions such as flights are out of range at the time of booking. CRUISE.CO.UK are not able to Price Promise any offers from Seascanner.co.uk or Aboveandbeyondluxury.cruises. CRUISE.CO.UK reserves the right to withdraw any offer or promotion without prior notice. E&OE.

18. Low Deposits offers and schedule payments

18.1. CRUISE.co.uk may periodically offer customers a ‘low deposit’ option. Your Cruise Consultant will be able to advise on eligibility details at the time of your enquiry.

18.2. When you choose a 'Low Deposit' option and make a low deposit payment (including £0 deposit offers), it means you (the Lead Contact on the booking) have accepted these conditions for yourself and each member of your party.

18.3. In order to qualify & secure a booking for a low deposit offer, you must pay the applicable ‘Low Deposit’ by debit or credit card.

18.4. The remainder of the Full Deposit/Balance amount and your payment date/s will be advised by your Cruise Consultant.

18.5. If you make any changes to your booking PRIOR to the remainder of the full deposit amount being paid, please be aware that changes may increase the full deposit amount. Where this is the case, you agree to pay the updated amount of the remainder of the full deposit amount.

18.6. Where you have a payment schedule in place, and changes are made to your booking that change the total value of your booking, the existing payment schedule will be cancelled and a new schedule set up for the new balance. Some cost changes may require full payment at the time the amendment is made.  The scheduled payment will be attempted on the date agreed, however, this may be taken within 72 hours post this date.

18.7. If you cancel your booking PRIOR to the value of the full standard deposit being paid, you will still be liable to pay the remainder of the full deposit amount. You agree to this amount being processed through the same debit or credit card used for the low deposit payment and/or your scheduled payments.

18.8. Interest-free instalments: The “from £79pp” example is based on a per person, per month amount, and is priced up on an inside with a total cabin value of £1404. Cruise checked departs 7 October 2025. Per-month amounts vary based on total cruise value and cruise departure date. For full details, speak to your specialist cruise consultant

18.9. Note - the full standard deposit amount is the minimum cancellation charge, which is the remaining deposit amount as required by the cruise line plus the cruise.co.uk cancellation fee, as detailed in section 17.

19. Door to Door Transfers

19.1. Door To Door Executive Transfers are applicable on bookings with Azamara Cruises, Oceania Cruises, Seabourn Cruise Line, Regent Seven Seas Cruises, Silversea Cruises and Explora Journeys and are only available within a 50-mile radius of the Cruise Port or Airport on a booking up to the value of £5000, within a 100 miles radius of the Cruise Port or Airport available on booking within the value of £5001-£9999 per suite.

19.2. For bookings over £10,000, per suite, the radius is extended to 200 miles. Additional miles are payable.

19.3. CRUISE.CO.UK reserves the right to amend or change the terms of this promotion without prior notice or announcement.

19.4. This promotion is not combinable with any other promotion.

20. CRUISE & STAY SALE

20.1 Cruise & Stay Campaign Runs until 9 pm on 31st January 2026 and applies to new bookings only.

20.2 Free airport lounge is available on selected packages flying from Heathrow & Gatwick airport where available.

20.3 Airport lounges are available for the 1st 2 passengers in the cabin/booking, when you book more than 6 months in advance, we will offer the equivalent amount as a discount on your balance if there are more than 2 passengers travelling, minimum spend of £1499pp applies.

20.4 Offer doesn’t apply to 2 for 1 cruises

20.5 Low deposit & interest-free monthly payments are based on our interest-free monthly payments scheme, which applies to selected 2026-2028 cruises.

20.6 When booked more than 9 months in advance of sailing, a £299pp low deposit is taken before the first monthly instalment.

20.7 This promotion is not combinable with any other money-off promotion.

20.8 This offer is not combinable with free door-to-door transfers on any other Cruise.co.uk promotions.

20.9 Cruise.co.uk reserves the right to amend or change the terms of this promotion without prior notice or announcement.

21. "JANUARY SALE"

21.1 Additional discount has been applied to all new bookings made between 23rd December - 31st January 2026

21.2 Promotions vary by cruise line and by individual sailings.

21.3 During the promotional period Cruise.co.uk may change discount levels without prior notification.

21.4 No Deposit & Interest-Free Monthly Payments refers to the Cruise.co.uk scheduled payment scheme.

21.5 Please note in order to qualify & secure a booking for a low deposit offer, you must pay the applicable ‘Low Deposit’ by debit or credit card; the remainder of the Full Deposit/Balance amount and your payment date/s will be advised by your Cruise Consultant.

21.6 If you make any changes to your booking prior to the remainder of the full deposit amount being paid, please be aware that changes may increase the full deposit amount.

21.7 Where this is the case, you agree to pay the updated amount of the remainder of the full deposit amount.

21.8 Price Match Guarantee - Cruise.co.uk will price match other live quotes within the last 48 hours, sufficient evidence or proof of the quote in writing may be required.

21.9 For full terms and conditions, please speak to your consultant for further information or visit www.cruise.co.uk.

21.10 Cruise.co.uk reserves the right to amend or change the terms of any promotion without prior notice or announcement.

22. "CRUISE LINE OF THE WEEK" - Royal Caribbean Cruise Line

22.1 $50 Per Cabin Onboard Credit will be added to the booking reference, 7-14 days before departure.

22.2 This additional onboard credit holds no cash value and cannot be exchanged for any cash, discount or booking benefit alternative, should the booking be cancelled or should it be requested.

22.3 Book by 31st January 2026.

22.4 Cruise.co.uk reserves the right to amend or change this promotion without prior notice.

Disclaimer:

We do not own or provide any services, facilities or travel arrangements that make up your package holiday, and itineraries may be subject to change.

Third-party suppliers provide these. We arrange to deliver the services, facilities or travel arrangements that make up your package holiday. We have a legal duty to exercise reasonable skill and care in making the arrangements for the suppliers to provide these.