Royal Caribbean Terms & Conditions

 

The following Booking Conditions together with our GeneralInformation form the basis of your contract. All bookings are subjectto these booking conditions. The parties to that contract are yourself,Royal Caribbean Cruises Ltd. of Miami, Florida ("RCCL") and RoyalCaribbean Cruise Line A/S ("RCCL A/S"), acting as disclosed agent forRCCL. Both RCCL and RCCL A/S accept legal responsibility for theproper performance of this contract as set out below. In these bookingconditions, "you" and "your" means all persons named on a bookingand "we", "us" and "ourselves" means both RCCL and RCCL A/S unlessthe context clearly provides otherwise


Fly cruise customers
If you book a Royal Caribbean International flight and cruise with us, then you have peace of mind knowing that Royal Caribbean International will be fully responsible for your well being for the duration of your holiday with us.
Cruise only customers
If you book a Royal Caribbean International cruise-only holiday in conjunction with other services (such as flights, onshoreaccommodation and/or ground transfers) which are arranged or provided by a travel agent or tour operator ('travelorganiser') with whom you book (and not us), your contract for your entire holiday including the cruise and all other suchservices and arrangements will be with your travel organiser and not with us. The travel organiser's own bookingconditions (and with the exception of clause 5.13 (c) ), not the following conditions) will apply to your contract. Please ensure you obtain a copy of these from your travel organiser before or at the time of booking. Please note, we do nothave any liability to you in these circumstances. However, in the event we are found liable to you on any basis, ourliability and/or obligations to you or your organiser will be no greater or different to the liability and obligations we haveunder these booking conditions to consumers who have a contract with us. In any such situation we will be fully entitledto rely on all defences, exclusions and limitations contained in the booking conditions set out below.

1 Booking your holiday

1.1 How do I make a booking?
To book your chosen holiday, contact our Reservations Department on 0845 165 9090, or book online atwww.royalcaribbean.co.uk or visit one of our authorised travel agents. If booking through one of our authorised TravelAgents the first named person on the booking (who must be at least 21 - see 5.3) must complete and sign our booking form,for your agent to keep on file. For all bookings you must pay a deposit of £200.00 per person (or full payment if bookingwithin 56 days of departure) at the time of booking. Your full name as it appears on your passport as well as your date ofbirth must be given at the time of reservation. Please note that any payment taken by Royal Caribbean International will besettled in the US and not the UK. Therefore you may be subjected to a fee from your credit card company.

1.2 How will my holiday be confirmed?
Providing your chosen holiday is available and we have received your booking form (where applicable)and all appropriate payments, we will send our Confirmation Invoice to you (if booking direct) or your Travel Agent.Please note: it may not be possible to confirm your flight details at this point. If so, these will be confirmed to you at alater date. A binding contract between us only comes into existence when we send out our Confirmation Invoice. Acontract will exist at this point, even if we are unable to confirm your flight details at that time. This invoice will showthe balance due on your holiday that still has to be paid and also your flight details (where applicable and/or available).Please check all details are correct as soon as you receive your Confirmation Invoice, cruise documents, flight ticketsand any other documents from your Travel Agent or us. If any details appear to be incorrect, you must inform yourTravel Agent or our Reservations department if booking direct within 14 days of us sending the document to your TravelAgent or you for all documents other than flight tickets and e-tickets and within 5 days for flight tickets and e-tickets.Once your airline tickets have been issued, all ticket coupons must be used in sequence as originally booked. Any flightsector not utilised will invalidate the ticket and the rest of the itinerary will be automatically cancelled.

1.3 What information must I provide to you and why?
From time to time we may be required to pass on to US Immigration Authorities, airlines and/or possibly otherauthorised bodies certain personal and other details relating to our guests. You must provide the relevant details at thetime of booking your cruise or no later than 70 days prior to your departure from the UK, whichever is the later. Thisinformation includes certain personal information, passport, emergency contact and insurance details. We will informyou at the time of booking, or as soon as we become aware, of the exact details required. We recommend you visitour website at www.royalcaribbean.co.uk and click on 'Online Documentation' and submit these details online. Youwill need to have your booking ID and date of sailing to hand or, if we have already received this information from youat the time of booking, verify that the details we are holding are complete and accurate. If you do not have access tothe Internet, please see your Travel Agent or contact our Reservations Department if you have booked direct. They willadvise you on how this information can be provided or verified. Our procedures may change and we will inform you ofany changes at the time of booking or as soon as possible thereafter. If you fail to supply the details requested, bothfully and accurately, you may not be permitted to board your cruise ship and/or outward and/or return flight. We willnot accept any liability in this situation and we will not pay you any compensation or make any refunds. You will beresponsible for your onward/return travel arrangements. If failure to have this information results in fines, surchargesor other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly. Please also seeour Privacy Statement on page 121.

1.4 When is the balance due?
We must receive the balance of the holiday cost not less than 56 days prior to departure. If you book within 56 days ofdeparture, you must pay the total holiday cost at the time of booking. If we do not receive all monies due to us in fulland on time (including any surcharge where applicable), we are entitled to assume you wish to cancel your holiday. Inthis case, you will have to pay cancellation charges as set out below (see 1.10).

1.5 What happens to money paid to a Travel Agent?
Except for flight inclusive bookings, all monies you pay to one of our authorised Travel Agents for your holiday with uswill be held by the agent on your behalf until we issue our Confirmation Invoice. After that point, your agent will holdthe monies on our behalf. For flight inclusive bookings, all monies paid to such authorised agents for your holiday withus will be held on our behalf until they are paid to us or refunded to you.

1.6 What does the price include?
All prices quoted in this brochure are per person in UK Sterling and are based on two people sharing the specifiedstateroom. Some elements of your holiday will vary by itinerary. However, generally flight inclusive prices include thefollowing where applicable: full board accommodation on board ship, entertainment* on board ship; return internationaland connecting flights as per confirmation invoice; hotel accommodation as stated in the itinerary (room only basisunless otherwise stated), Representatives at some overseas arrival airports on standard departure dates; and relevanttaxes. Fly/cruise pricing as stated in the brochure is based on the lowest available UK departure airport, which may bea regional airport, at the time of going to print. Please contact our reservations department for further information.For cruise only guests, the cruise price includes full board, accommodation, entertainment* on board ship and relevant taxes.For cruise only guests who book pre-cruise "Extend your Holiday" hotel accommodation, a transfer will be providedfrom the "Extend your Holiday" hotel to the pier. Transportation from the UK to the overseas arrival airport(s) andtransfers to the "Extend your Holiday" hotel are not provided. On disembarkation day, transportation from the pier to theoverseas departure airport(s) and flights to the UK are not provided.For cruise only passengers who book post-cruise "Extend Your Holiday" hotel accommodation, a transfer will beprovided from the pier at the end of your cruise to the "Extend Your Holiday" hotel. Transportation from the U.K to theoverseas arrival airport and transfers to the pier are not provided. Transfers from the "Extend Your Holiday" hotel to theoverseas departure airport and flights to the U.K will not be provided.All holiday elements featured in this brochure are subject to availability at the time of booking.Unless otherwise agreed, the price does not include non UK departure taxes or airport improvement tax (on someitineraries this will have to be paid locally); shore excursions and personal expenses (for example, on board drinks, laundry charges, health and beauty treatments, hairdressing, telephone calls, etc.); hotel meals onshore (unlessotherwise stated); transfers by any method if not travelling on the standard departure date(s); travel insurance; Servicecharges**, i.e. tips or gratuities on board or ashore; anything else which is not specifically mentioned as beingincluded in the price.* A charge may be made for some entertainment activities on board.** Service charge for onboard dining and stateroom staff will be automatically added if you did not decline to pre-paythis service at the time of booking.Please note if you are taking consecutive cruises there may be some duplication with regard to on boardprogrammes, meals and entertainment.

1.7 How do I obtain the lowest price per person?
The prices shown in this brochure cover our flexible pricing programme. The pricing pages show both the minimumavailable cruise holiday price and the maximum cruise holiday price. Fly/cruise pricing as stated in the brochure isbased on the lowest available UK departure airport, which may be a regional airport, at the time of going to print.Please contact our reservations department for further information. The maximum price is the most you will ever pay(excluding Christmas, New Year and Easter departures, referred to in this brochure as ‘festive sailings’) and theminimum price is the lowest you will pay. The minimum prices relate to selected sailings only and this pricing is notavailable on all sail dates shown. The price will vary by ship, itinerary, sailing dates, stateroom category and departureairport if you purchase our fly cruise package. Prices may change at any time; please either contact your Travel Agentor our reservations department directly. To make sure you get the maximum savings available for your chosendeparture and stateroom category, you should book early as prices may change at any time.

1.8 What is a 'Guarantee' (GTY) booking?
We may (at our discretion) offer you the option of making a 'Guarantee' (GTY) booking. This means you may book astateroom of a guaranteed minimum category type, (specified by us prior to booking) on your chosen ship. However,the exact location of the stateroom on the ship will be allocated by us (at our discretion) and at any time up untilchecking in at the Port. Once your GTY stateroom has been allocated to you, we are unable to accept any changesrequested by you. The benefits to you of a GTY stateroom are that after your booking has been confirmed, we may (atour discretion) upgrade your stateroom to one of a superior category to that originally booked at no extra charge toyou. In any event, you are 'guaranteed' the minimum category of stateroom we agree to offer at the time of booking. Ifyou have a specific requirement regarding your stateroom, or stateroom location, we suggest you do not book a GTY.At times, we may offer promotional GTY offers. Such promotional GTY categories are defined as follows:

X - Deluxe stateroom

Y - Ocean View stateroom

Z - Interior stateroom

W - Superior Ocean View / Suite

1.9 Will the price change?
We reserve the right to increase or decrease the prices of unsold holidays at any time. The price of your chosenholiday will be confirmed at the time of booking.Once the price of your chosen holiday has been confirmed at the time of booking, then subject to the correction oferrors, we will only increase or decrease the price in the following circumstances: Price increases or decreases afterbooking will be passed on by way of a surcharge or refund. A surcharge or refund (as applicable) will be payable,subject to the conditions set out in this clause, if transportation costs or dues, taxes or fees payable for services suchas landing taxes or embarkation or disembarkation fees at ports or airports increase or decrease or our costsincrease or decrease as a result of any adverse or favourable changes in the exchange rates which have been usedto calculate the cost of your holiday.Even in the above cases, only if the amount of the increase in our costs exceeds 2% of the total cost of your holiday(excluding any amendment charges), will we levy a surcharge. If any surcharge is greater than 10% of the cost of yourholiday (excluding any amendment charges), you will be entitled to choose one of options (a), (b) and (c) as set out inclause 5.5.You have 14 days from the issue date printed on the surcharge invoice to tell us if you want to choose option (b) or (c)as set out in clause 5.5. If you do not tell us that you wish to choose either of these options within this period of time,we are entitled to assume that you do not wish to do so and will pay the surcharge. Any surcharge must be paid withthe balance of the cost of the holiday or within 14 days of the issue date printed on the surcharge invoice, whicheveris the later. We promise not to levy a surcharge within 30 days of the start of your holiday. Please note that travelarrangements are not always purchased in local currency and some apparent changes have no impact on the priceof your holiday travel due to contractual and other protection in place.A refund will only be payable if the decrease in our costs exceeds 2% as set out above. Where a refund is due, we willpay you the full amount of the decrease in our costs.We reserve the right to correct errors in both advertised and confirmed prices. We will do so as soon as we becomeaware of the error.Please note, changes and errors occasionally occur. You must check the price of your chosen holiday at thetime of booking.

1.10 If I have to cancel my cruise holiday, will I receive a refund?
If you or anybody travelling with you wishes to cancel either your/their holiday, you must immediately give noticein writing to your Travel Agent or write to us direct if you have booked direct with us. The holiday will only becancelled on the date we actually receive the written notice of cancellation. Generally if you cancel you will have topay the cancellation charges set out below. However, certain airlines impose cancellation charges of 100% of the costof the ticket if you cancel at anytime after a flight booking has been made. If this applies to your booking the totalamount you will have to pay by way of cancellation charge may be higher than the relevant charge stated below.Please ask at the time of booking for further details. Amendment charges cannot be refunded in the eventof cancellation.Length of time before your departure Cancellation charges per person shown as awe receive your cancellation letter percentage of the holiday cost excluding amendment charges.5 days or less 100%, 6 to14 days 90%, 15 to 28 days 75%, 29 to 56 days 50% or 57days or more Deposit only Please note: The date of departure means the date the arrangements you have booked with us commence, includingany pre-cruise flights or hotels.Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicableexcess) under the terms of your insurance policy. Claims must be made directly to the insurance company concerned.Where any cancellation reduces the number of full paying party members below the number on which the price,number of free places and/ or any concessions agreed for your booking were based, we will recalculate these itemsand re-invoice you accordingly.

1.11 Can I make changes to my booking after it has been confirmed?
Should you wish to make any changes to your confirmed holiday, you must notify us in writing as soon as possible.Whilst we will endeavour to assist, we cannot guarantee we will be able to meet any such requests.If you request a change within 56 days of departure, this will be treated as a cancellation of your original booking andcancellation charges as set out in these terms and conditions will be payable. The changed arrangements will then betreated as a new booking.If you or any of the persons travelling with you is prevented from taking the holiday you/they may give your/their placeon the booking to someone else (suggested by you). In this situation, providing we are given not less than 7 daysnotice in writing of your wish to make the change, we will permit the name change. The airline and flight routing maydiffer from the original assignment due to this name change. You must produce documentary proof of the reason forthe transfer of your/their booking with the request (e.g., a letter from a doctor etc.). Both the person who was originallydue to take the holiday and the person who actually does so must make sure that the administration fee and anycharges/costs (see below) as well as any amount which is still due to be paid for the holiday is paid as required beforeany change can be made.For all changes an amendment fee of £35.00 per person per booking will be payable together with any costs incurred airlines may not allow name changes on scheduled flights and that the flight booking may need to be cancelled andrebooked. The rebooking will always be subject to flight availability and to payment of any charges imposed by theairline which may, in some cases, be the full cost of the ticket .

1.12 Will I need travel insurance?
Yes. All guests must have appropriate personal travel insurance before departure. This must include as a minimumcover for the cost of cancellation by yourself and the cost of assistance including repatriation in the event of accidentor illness. It is your responsibility to make sure that the insurance you purchase is suitable and adequate for yourparticular needs and to purchase additional or alternative insurance if required. We would recommend that youcontact your Travel Agent or an independent insurance broker for details of suitable policies.

2. Before you leave home
2.1 What about valuable or important items?
Please make sure that all valuable and important items (for example, medicines, jewellery, fragile items, importanttravel and other documents, video/camera/computer equipment, etc.) are carried by hand and not packed in yourluggage and/or left unsecured in your stateroom or elsewhere on board the ship. Special care must be taken of suchitems. For your protection once on board, all valuable and important items should be deposited with the GuestRelations Desk or, in your stateroom mini-safe. You are also strongly advised to take out appropriate and adequateinsurance to protect such items. We cannot accept any responsibility or liability for any valuable or important items,which are not deposited with the Guest Relations Desk or with your hotel (booked with us) for safekeeping. For itemswhich are so deposited, the maximum we will pay you if any item(s) is lost or damaged (for any reason) whilst in ourcare is the maximum which is payable under The Athens Convention (see 5.8) in this situation (currently approximately£1,000.00 per guest, per cruise).So that we may assist as much as possible, you must tell us about the problem as soon as possible. If you discover theloss, delay or damage when onboard, you must immediately report it to the Guest Relations Desk. The time limits for notifying any loss, delay or damage, are as follows:Any damage or delay, which is apparent, must be notified to ourselves and the supplier of the service concerned(if it is not us) before or, at latest, at the time of departure from the ship or, for other services, whilst using or at theend of using those services. Any loss, damage or delay, which is not apparent, must be notified to ourselves andthe supplier of the service concerned (if it is not us) within 15 days of departure from the ship or the end of yourusing the service in question.In all cases, you must give credit for payments received from any airline and/or other supplier in connectionwith your claim. You must also give us details of any relevant insurance coverage you hold. In appropriatecases we are entitled to ask you to reduce your claim by the amount received from any/allinsurance companies.

2.2 Are there any prohibited items that I cannot take with me?
You must not pack in any luggage or bring on board any item specified as dangerous or illegal (e.g. guns,explosives, drugs, animals, flammable items, etc.). In addition, we/the airline may specify other items whichyou must not bring with you, and may also refuse to allow you to take on board any item which we/the airline,consider being inappropriate. Please contact the individual airline to confirm their current restricted items,although these are subject to change without prior notification. If we or the Master of the ship have reason tobelieve that any stateroom may contain any item or substance which should not have been brought on board,the Master or an authorised officer has the right to enter and search the stateroom concerned and seize anysuch item or substance.Please ensure that any sharp items, including but not limited to scissors, razor blades, nail clippers, tweezers,combs with metal prongs and knitting needles, are packed in your check-in luggage and not your handluggage due to airport security measures.

2.3 What should I do if my property is lost, delayed or damaged during mycruise?
This clause applies in relation to any loss, delay or damage to property which occurs during your cruise orwhilst getting on or off the ship or whilst using any services provided or arranged by us except for any claimsin relation to any valuable or important items (see clause 2.1) or in relation to air travel, including the processof getting on or off the aircraft (see clause 2.4 below.)You must tell us about the problem as soon as possible. If you discover the loss, delay or damage whenonboard, you must immediately report it to the Guest Relations Desk. The time limits for notifying any loss,delay or damage, and the maximum amount which will be payable by us or the supplier concerned, areas follows:Any damage or delay, which is apparent, must be notified to ourselves and the supplier of the serviceconcerned (if it is not us) before or, at latest, at the time of departure from the ship or, for other services, whilstusing or at the end of using those services. Any loss, damage or delay, which is not apparent, must be notifiedto ourselves and the supplier of the service concerned (if it is not us) within 15 days of departure from the shipor the end of your using the service in question. If you can prove that the damage, delay or loss was our faultor the fault of the supplier of a service that we agreed to arrange as part of your holiday, we will compensateyou for the loss or damage you can prove you have suffered as a result, subject to and in accordance withThe Athens Convention. However, the maximum we will have to pay you for any damage, delay or loss in thesecircumstances is the maximum which is payable in respect of stateroom luggage under The AthensConvention (currently approximately £750.00 per guest per cruise holiday).This will also be the case where any property is damaged, delayed or lost whilst not on board or getting on oroff the ship but using other services (apart from air travel) which form part of the holiday we havecontractually agreed to provide.In all cases, you must give credit for payments received from any airline and/or other supplier in connection withyour claim. You must also give us details of any relevant insurance coverage you hold. In appropriate cases weare entitled to ask you to reduce your claim by the amount received from any/all insurance companies.

2.4 What should I do if my property is lost, delayed or damaged duringAir Travel?
Any damage, destruction, delay or loss suffered during any travel by air (including the process of getting onand off the aircraft) must be notified to ourselves and the airline at the time of discovery or, in any event, inwriting within 7 days of the end of the flight concerned for damage, destruction or loss or within 21 days of theluggage being made available for you in the event of delay. The maximum we or the airline will have to pay youin the event of any damage, destruction, delay or loss of luggage or property is the most which is payableunder the relevant international convention or regulation. For most international flights, this will be theMontreal Convention 1999. Where the Montreal Convention 1999 applies, the maximum we or the airline willhave to pay you at present for loss, destruction, damage, delay of luggage is the maximum payable under theConvention (currently approximately £850 per passenger) unless special conditions apply.We and the airline will not be liable to pay any compensation in the case of delay affecting luggage if we orthe airline can prove that the airline took all measures that could reasonably be required to avoid the delay orthat it was impossible for the airline or its employees to take such measures.In the case of damage, destruction, delay or loss of luggage, if we or the airline prove that the damage,destruction, delay or loss was caused or contributed to by the negligence or other wrongful act or omission ofthe person claiming compensation, or the person from whom he or she derives his rights, we and the airlinewill not be liable for the damage, destruction, delay or loss, to the extent that such negligence or wrongful actor omission caused or contributed to the damage, destruction, delay or loss.Subject to the above, we and the airline will only be liable for destruction or loss of, or of damage to, checkedluggage on the condition only that the event which caused the destruction, loss or damage took place on board the aircraft or during any period within which the checked luggage was in the charge of the airline.However, neither we nor the airline will be liable if and to the extent that the destruction loss or damageresulted from the inherent defect, quality or vice of the luggage. In the case of unchecked luggage, includingpersonal items, we and the airline will only be liable if the damage resulted from the airline’s fault or that of itsemployees or agents.Some airlines have restrictions on weight, as well as the number of pieces for checked luggage. Please checkwith the relevant airlines for your exact luggage allowance permitted as in most cases exceeding these limitswill incur additional fees.In all cases, you must give credit for payments received from any airline or other supplier in connection withyour claim. You must also give us details of any relevant insurance coverage you hold. In appropriate caseswe are entitled to ask you to reduce your claim by the amount received from any insurance companies.

2.5 What is my luggage allowance?
The maximum luggage allowance for guests boarding our ships is 200lbs per guest, however, airlines alsoimpose their own baggage allowance, with which you must also comply, this is usually less than the cruiseallowance. There are always restrictions on the amount, size and weight of the luggage you may take on anyflight, in particular where we are using non-scheduled services. We strongly recommend that you check withthe airline for confirmation of your baggage allowance as in some instances baggage allowance can belimited to as little as 15 kgs. All luggage allowances are subject to variation by the airline concerned and youmay be charged additional costs by the airline for excess luggage.Please note: If you are sailing on a transatlantic cruise and you have booked a fly cruise package, that yourluggage allowance will be limited to the lower allowance, specific by the airline.

2.6 What are the passport and visa requirements for my holiday?
If you are a British citizen (including children and infants), you must have your own full 10 year (5 year forchildren) British Passport which is valid for at least 6 months after your expected return date to the UK. It is nolonger possible for children to be included on their parent's passport. Obtaining a full British passport presentlytakes approximately 4 weeks, but you should allow longer at busy times of the year. If you or any member ofyour party is 16 or over and haven't yet got a passport, our recommendation is that you should apply for one atleast 6 weeks before your holiday. The UK Passport Service has to confirm your identity before issuing yourfirst passport and from October 2006 will ask you to attend an interview in order to do this.If you are travelling to the USA under the Visa Waiver Program, you and all members of your party (includingchildren) must ensure that your passport is machine readable. A British passport is machine readable whenthere are two lines of letters, numbers and chevrons (">>>>>") printed across the long edge of the personalinformation page (the page with photograph and personal details). The machine-readable text will appear on awhite strip on older passports and directly on the pink page of newer passports. If there are no such lines oftext on the personal information page, the passport is not machine-readable. Since 26 October 2004, anyonetravelling to the USA under the Visa Waiver Programme without a machine readable passport needs a visa totravel to the USA. If you are travelling to the US after October 2006 under the Visa Waiver Programme and arecarrying a passport issued after this date, you will be required to have a biometric passport. British travellerswith valid machine-readable passports issued before October 2006 travelling to the US under the Visa WaiverProgramme can travel on their existing passport up to, and beyond, October 2006. If your passport is issuedafter 26 October 2006 and it is not biometric you will not qualify for visa free travel but will be required to obtaina visa. For more details on passports, please ask at the time of booking or contact the UK Passport Office.Please note that this information is particularly subject to change, and you must check the up to daterequirements in good time before departure.Please note: Certain persons may not be eligible to enter the United States visa free under the Visa WaiverProgramme. These include, but are not limited to, for example people who have been arrested, even if thearrest did not result in a criminal conviction and those with criminal records, (the Rehabilitation of Offenders Act does not apply to U.S. visa law) etc. If you are in any doubt whatsoever as to whether you can travel underthe Visa Waiver Program you are strongly advised to contact the Consular Information unit, United StatesEmbassy, 24 Grosvenor Square, London W1A 1AE or visit www.usembassy.org.uk before you book yourholiday with us.Passengers arriving in the US will have a digital photograph taken, and have inkless digital scans taken of theirindex fingers. If you would like further information, please ask at the time of booking or contact the UKPassport Office or US Embassy.British citizens will require a visa for travel to Russia, which will take several weeks or longer to obtain. A visaservice is not provided by Royal Caribbean International, however, if you visit Russia on one of the availableexcursions organised by Royal Caribbean International, you will not require a visa whilst on that particularexcursion. However, if you want to do any independent sightseeing, you must obtain a visa directly from theRussian Embassy. Alternatively call our Administration department on 01932 834325 for further details.If you are travelling to Australia, then you will require a visa. The electronic visas (ETA’s) can be obtained fromthe Australian High Commission: Australian High Commission, Strand, London WC2B 4LA:Tel: 020 7379 4334; Fax: 020 7240 5333; website: www.australia.org.ukIf you are not a British Citizen or do not hold a British Passport, you must check the applicable passport and visarequirements with the Embassies of the Countries that you will be visiting during your holiday. This includes anytechnical stops (as detailed in section 20 of our General Information page 117) such as Prince Rupert.If you are travelling to Australia, then you will require a visa. The electronic visas (ETA’s) can be obtained fromthe Australian High Commission: Australian High Commission, Strand, London WC2B 4LA:Tel: 020 7379 4334; Fax: 020 7240 5333; website: www.australia.org.ukYou must ensure the name (including initials) is exactly the same as it appears on your ticket as in yourpassport. If there is any difference, you may be refused entry onto your flight/cruise.Passport and visa requirements may change and vary by destination. You should check the up-to-date positionwith either your travel agent and/or with the appropriate Embassy. We regret we cannot accept any liability ifyou are refused entry onto any flight or into any country, or otherwise suffer any difficulties or incur any costsas a result of not having the correct passport and/or any required visa(s).It is your responsibility to ensure that you are in possession of all necessary travel and health documentsbefore departure. You must pay all costs incurred in obtaining such documentation. If failure to have anynecessary travel or other documents results in fines, surcharges or other financial penalty being imposed onus, you will be responsible for reimbursing us accordingly.Certain Port Authorities may from time to time ask to see photo identification when you depart the ship duringthe cruise. We strongly suggest that you take a photocopy of your passport in addition to your passport itselfwith you on holiday and carry the photocopy with you each time you depart the ship in order to minimise anyinconvenience this may cause.

2.7 Are there any formal health requirements?
Please contact your G.P. for advice and the most up-to-date health requirements for all destinations featured inthis brochure. Information on health is also contained in the department of Health leaflet T6 (Health Advice forTravellers) available from your local Department of Health Office and most Post Offices. For European holidays,from 1 January 2006, you will need a European Health Insurance Card (EHIC) to receive healthcare thatbecomes necessary during your visit to an EEA country or Switzerland free or at a reduced cost and youshould obtain one prior to departure. All E111 forms ceased to be valid on 31 December 2005. You can obtainan EHIC card online at www.dh.gov.uk, by calling the EHIC Applications Line on 0845 606 2030 or by post - pickup an EHIC application pack from your local Post Office branch. Cards should be delivered within 21 days.Please note – limitations on the use of the EHIC card apply.We regret that guests who will have entered their third trimester (27th week) of pregnancy by the beginning of,and/or at any time during their cruise holiday will not be permitted to travel. If, on your date of departure, youwill be between 24 and 26 weeks pregnant, you must provide us with a letter from your doctor confirming thatyou are fit to travel. This must be sent to us at least 30 days before departure.

2.8 What should I do if I have lost my air tickets?
If your tickets are lost or stolen prior to the commencement of your holiday please report the loss to usimmediately. If your tickets become lost or stolen during the holiday (including your time spent at the airport)you must report this to the airline and the local police immediately. Please note that there will be a charge forthe reissue of your air tickets. You will be informed of these at the time of reporting the lost or stolen tickets, asthe charges vary depending on the airline.

3. From plane to port
3.1 How do I get to my cruise?
On our flight inclusive holidays, we offer international flight departures from selected UK airports.Connecting UK domestic flights are also available from a selection of regional airports. Some flights mayincur a supplement which will be advised at the time of booking.All flights are also subject to the following conditions:All flights are subject to availability.Whilst the dates of your outward and return flights will be advised at the time of booking, the flight timingsand/or routing may not be shown on your Confirmation Invoice. We are unable to inform you of your flighttimings and routing for bookings made more than 10 months before departure. Please note that your bookedflight may not be the most direct route and may also involve a stop on route to your destination which mayinvolve you disembarking from the aircraft. This information will be provided as soon as we are in a positionto do so. A contract between us will come into existence when we send out the Confirmation Invoice, evenwhen we are unable to provide flight timings.The flight timings and airlines shown on your ConfirmationInvoice cannot be guaranteed and are subject to change.Whilst we endeavour to book the bestconnections between flights, a wait may be experienced at connecting airports.We are not always in a position to confirm the route, service (scheduled or non-scheduled), airline, aircrafttype or the airport of destination, which will be used in conjunction with any flight included in your holiday.When this information is provided at the time of booking or subsequently, it is subject to change (includingthe substitution of non-scheduled flights for scheduled air services and/or re-routing of air travel due toscheduled air services being withdrawn or changed or being unavailable). Any such change will not entitleyou to cancel or change to other arrangements without paying our normal charges.In any event the actual flight times will be those shown on your tickets, which will be dispatched to youapproximately four weeks before departure. You must accordingly check your tickets very carefullyimmediately upon receipt for confirmation of correct flight times. It is possible that flight times may bechanged even after tickets have been dispatched - we will contact you as soon as possible if this occurs.Any amendments to your flight arrangements will be subject to availability and will incur an administrationcharge of £35.00 per person along with any additional costs and charges incurred by us or imposed by theairlines. If your tickets have been issued, standard airline cancellation penalties will also apply. In somecases, these could be the full cost of the ticket.If you wish to travel on a particular carrier, flight routing, if your departure and/or arrival date differ from thestandard flight inclusive package, a Custom air fee of £20.00 per person will be payable along with anyadditional costs and charges incurred by us or imposed by the airlines.Please note that your booked flight may not be the most direct route and may also involve a stop on route toyour destination which may involve you disembarking from the aircraft

3.2 What class is booked? Can I pre-reserve seats? Will the flight be direct?Can I make special requests?
Unless you book and pay for an upgrade, you will fly economy class. We strongly recommend that you checkin early if you have a particular seat request as we have no control over the allocation of seats. Flights areoften full, your choice of seats may not be available, and it may not be possible to obtain seats together.Please note that only fully fit and able-bodied guests may occupy exit row seats on aircraft. Emergency exitseats will therefore only ever be assigned at the discretion of the airline at check-in.Some flights will involve a change of aircraft. Where applicable, and we are in a position to notify you, thisinformation will be shown on your Confirmation Invoice. The flights used in conjunction with our cruises maybe based on special fares and may not be by the most direct route. Flights may have at least one refuellingand/or other stop and this may not be shown on your confirmation invoice. Flights will either be by scheduledor non-scheduled service. Most airlines operate a non-smoking policy.We/the airline will endeavour to satisfy any special service(s) requests such as special dietary requirements,meet and assist and wheelchair assistance. Regrettably we/the airline cannot guarantee your request. Somemedical assistance and special meal requests may incur a charge, which will be invoiced accordingly. For allspecial requirements please email flycruise.uk@rccl.com or fax 01932 834364. Please note that any requestof this nature should be advised at the time of booking. Not meeting any special request for any reason willnot be a breach of contract. Please note: Airlines may at their discretion refuse to carry guests with certainmedical conditions. You must provide details of all medical and physical conditions, which affect you, and/orany member of your party at the time of booking. See also 4.3, 5.2 and 5.6 overleaf.Please note that British Airways will not allow us to pre-seat our guests. Guests need to log on towww.ba.com 24 hours before departure to pre-reserve their own seats.

3.3 What if I want to upgrade my standard air arrangements?
Subject to availability and paying any difference in price, you can arrive in style by upgrading your flight. If you areinterested in upgrading your flight to a destination featured in this brochure, please notify reservations at the time ofbooking and your request will be passed on to the Air Sea department. Please note that the upgrade package maydiffer from the upgrade package offered by the airline. See page 114-115 for further details.3.4 What if my flight is delayed?Regrettably, flight delays do occasionally occur. In this event, the airline concerned may provide refreshments, and ifnecessary, overnight accommodation depending on the expected length of the delay, the time of day and the airport inquestion. This is entirely at the discretion of the airline.Where you have booked a flight inclusive holiday we cannot accept any liability for any delay, which is due to any ofthe reasons set out in clause 5.7 of these booking conditions (which includes the behaviour of any passenger on theflight who for example fails to check in or board on time).Please Note: If your flight is cancelled or delayed, your flight ticket is downgraded or boarding is denied by your airlinein circumstances which would entitle you to claim compensation against the airline under EC Regulation No 261/2004 -the Denied Boarding Regulations 2004, you must pursue the airline for the compensation due to you. All sums youreceive or are entitled to receive from the airline concerned by virtue of these Regulations represent the full amount ofyour entitlement to compensation or any other payment arising from such cancellation, delay, downgrading or deniedboarding. This includes any disappointment, distress, inconvenience or effect on any other arrangements. The fact adelay may entitle you to cancel your flight does not automatically entitle you to cancel any other arrangements evenwhere those arrangements have been made in conjunction with your flight. We have no liability to make any paymentto you in relation to the Denied Boarding Regulations or in respect of any flight cancellation or delay, downgrading ofany flight ticket or denial of any boarding as the full amount of your entitlement to any compensation or other payment(as dealt with above) is covered by the airline's obligations under the Denied Boarding Regulations. If, for any reason,you do not claim against the airline and make a claim for compensation from us, you must, at the time of payment ofany compensation to you, make a complete assignment to us of the rights you have against the airline in relation to theclaim that gives rise to that compensation payment. If your airline does not comply with these rules you shouldcomplain to the Air Transport Users' Council on 020 7240 6061 www.auc.org.uk.

4. On board ship
4.1 What are the dining arrangements?
You have a choice of two seatings for meals in the main restaurant. Please request your preferred seating and tablesize at the time of booking. We cannot accept any bookings which are conditional on your preferred seating being orbecoming available before departure. If you cancel because your preferred seating is not available (whether or notthis was confirmed at the time of booking), our normal cancellation charges will apply. Seating requests cannot beguaranteed. Your table number will be confirmed in your stateroom at the start of your cruise. Dining times may varyslightly on port days due to shore excursion departures.

4.2 What about special diets?
Royal Caribbean International can accommodate the following special diets on board: vegetarian, diabetic,low-fat, low-sodium, low-cholesterol diets. Other special diets such as kosher meals, gluten-free and lactose-free maybe available upon advanced request. Note: Kosher meals are pre-packed and are only available for dinner in the mainrestaurant. Please note that dining requests for specific dietary requirements or food intolerances cannot be acceptedfor any onboard eatery other than the main restaurant. Please submit your dietary request in writing giving as muchdetail as possible as to your particular requirements. We will endeavour to accommodate reasonable requests, althoughwe cannot guarantee we will be able to meet requirements. Please ask your Travel Agent for further information.Please note that whilst we are able to take requests for specific dietary requirements and take note of food intolerances,this is confined to the main restaurant on each ship. We are unable to guarantee or accept responsibility that the foodserved in any other food establishment on board ship will be able to cater for specific dietary requirements and foodintolerances.

4.3 What about special services/ requirements?
To accommodation special services or requirements such as dietary requirements, medical requirements, pierembarkation assistance, wheelchair use etc, Royal Caribbean International require the information in writing 45 daysprior to the sail date. Any medical conditions must be provided at time of booking.The request/ information can either be emailed to specialservices.uk@rccl.com, faxed to +44 1932 820 286 or posted toSpecial Services, Royal Caribbean International, Aviator Park, Building 2, Station Road, Addlestone, Surrey KT15 2PG.

4.4 Can a special request be guaranteed?
Regrettably, no. If you have a special request, please give details in writing to your Travel Agent or us if booking directat the time of booking. Whilst we and our suppliers will endeavour to meet reasonable special requests, we regret wecannot guarantee that we/ the supplier will be able to do so. Not meeting any special request for any reason will notbe a breach of contract. If a special request can only be met at an additional cost, that cost will either be invoicedprior to departure or will be payable locally. Confirmation that a special request has been noted and passed on to thesupplier or the inclusion of the special request on your Confirmation Invoice or any other documentation is notconfirmation that the request will be met. Unless specifically agreed by us in writing at the time of booking, we cannotaccept any booking which is conditional on a special request being satisfied. Such bookings will be treated as normalbookings subject to the above comments on special requests.

4.5 Consumption of alcohol on board
We will not sell or serve alcoholic drinks to anyone under 21 years of age. However on cruises departing fromEuropean or South America countries, where the legal drinking age is typically lower than 21, a parent/legal guardianwho is sailing with the person aged between 18 to 20, may sign a waiver allowing the 18 to 20 year old to consumealcoholic beverages.The 18 to 20 year old must agree to comply with Royal Caribbean International’s policies, including among other things,agreeing to not provide alcoholic beverages to any other person, regardless of age. Restrictions apply, and this policy issubject to change without notice. An individuals age on the date of sailing determines his or her status for the entire cruise.Guests are not allowed to bring alcoholic beverages onboard for consumption or any other use. Alcoholic beverages thatare purchased in ports of call or from onboard shops will be stored by the ship and delivered to guest staterooms on thelast day of the sailing. Please note: due to Spanish regulations, we are not permitted to sell alcohol or cigarettes on boardin the duty free shops on selected sailings which depart from Barcelona. Security may inspect containers (water bottles,soda bottles, mouthwash, luggage etc.) and will dispose of containers holding alcohol. Royal Caribbean’s Guest VacationPolicy may be enforced, up to and including disembarkation, if a guest violates any alcohol policy. Guests under the ageof 21 will not have alcohol returned to them.Guests who violate any alcohol policies, (over consume, provide alcohol to people under age 21, demonstrateirresponsible behaviour, or attempt to conceal alcoholic items at security and or luggage check points or any other time),may be disembarked or not allowed to board, at their own expense, in accordance with our Guest Vacation Polices.Royal Caribbean reserves the right to revoke or otherwise restrict drinking privileges of any guest, regardless of age.Additional policies for groups are located in the Appendices of the Travel Agent Guide and are enforced without exception.Applicable regulatory age restrictions apply while the ship is in port and until the vessel enters International waters.

4.6 Shore excursions and activitiesThe information contained in our brochure is correct to the best of our knowledge at the time of the brochure going toprint. Our brochure descriptions may refer to activities which are available in the ports you are visiting. We have noinvolvement in any such activities, which are neither run, supervised nor controlled in any way by us. They areprovided by local operators who are entirely independent of us. They do not form any part of your contract with useven where we suggest particular operators/centres and/or assist you in booking such activities in any way.Accordingly, we cannot accept any liability in relation to such activities and the acceptance of liability contained inclause 5.7 of our booking conditions will not apply to them. We cannot guarantee accuracy at all times of informationgiven in relation to such activities or about the resorts/area you are visiting generally (except where this concerns theservices which will form part of your contract) or that any particular excursion or activity which does not form part ofour contract will take place as these services are not under our control.If you feel that any of the activities mentioned in our brochure, which are not part of our contract, are vital to theenjoyment of your holiday, write to us immediately and we will tell you the latest known situation. If we become awareof any material alterations to resorts/area information and or such outside activities, which can reasonably beexpected to affect your decision to book a holiday with us, we will pass on this information at the time of the booking.

5. Additional information
5.1 What if I am travelling with a group?
Please consult your Travel Agent or ourselves directly for deposit, payment, cancellation and other information. Termsand Conditions for those travelling in a group are different to those that apply to individual bookings.

5.2 What about guests with special needs?
You must ensure that you are medically and physically fit for travel, and that such travelling will not endanger yourselfor anyone else. At the time of booking (or as soon as possible if the condition arises after booking) you must tell yourTravel Agent (or us if booking direct) in writing about any medical or physical condition which will or may requiremedical treatment or attention during your holiday or which may or will affect your holiday in any way (including youruse of any services or facilities). Please provide as much information as possible. Our ships have selected staterooms designated for guests with physical disabilities. Please contact reservationsfor further information. Guests who use wheelchairs must provide their own collapsible wheelchair and may findcertain areas of the ship inaccessible. If you would like to bring a motorised wheelchair or scooter on board you mustcontact Special Services, Royal Caribbean International, Aviator Park, Building 2, Station Road, Addlestone, SurreyKT15 2PG at time of booking to provide the dimensions as size limitation may apply and we may not be able toaccommodate this request. Certain conditions (for example, use of tenders) may prevent guests with wheelchairsfrom going ashore at certain ports of call. Shore excursions may not be suitable for guests with disabilities. Guestsaffected by a disability or medical condition must be self-sufficient or travel with someone who can provide allnecessary assistance. We regret we must reserve the right to refuse to allow anyone to travel who, in our reasonableopinion, is physically or mentally unfit to travel or will or may require care beyond that which any travelling companionor we ourselves can reasonably provide.

5.3 Are there any age restrictions?
No person under 21 (a ‘minor’) may sail on any cruise holiday or have a stateroom on his or her own unlessaccompanied by a parent or guardian or other person who is over the age of 21. Any minor aged 17 or under at the startof sailing who is not travelling with at least one of their parents/legal guardian(s) will only be permitted to board the shipand undertake the cruise if accompanied by a person(s) over the age of 21 whom at least one of the parents/legalguardian(s) of the minor has authorised to accompany the minor. Evidence of such authorisation must be in the form ofa letter signed by at least one of the parents/legal guardians of each of the minor(s) travelling and must be produced atcheck in at the pier. If such written evidence is not produced, the minor(s) concerned will not be permitted to board theship or undertake the cruise. We will not be responsible for any costs, expenses or losses suffered as a result either bythe minor affected, the person(s) paying for their cruise (if not the minor him/herself), or any persons travelling with theminor who decide not to continue with the holiday as a result of the failure to produce a letter of authorisation as set outabove. We will not pay any compensation or give any refund to any minor who we have not permitted to board the ship,any person paying for the minor’s holiday (if not the minor him/herself), or any persons travelling with the minor whodecide not to continue with the cruise themselves as a result of the failure to produce a letter of authorisation.All such authorisation letters must be witnessed and signed by the Travel Agent with whom the booking is made. Inthe case of direct bookings, authorisation letters must be witnessed and signed by a professional person, for examplea lawyer, doctor, Justice of the Peace, Teacher etc.Please note: all such authorisation letters must also authorise, in respect of the minor(s) concerned, the giving ofmedical treatment which in the opinion of the treating doctor needs to be carried out without delay.Individual staterooms can be booked by married couples whose minimum age is eighteen (proof of marriage is requiredat time of booking). On board there are certain facilities where entry is restricted by age. Full details of on board facilitieswith age restrictions are contained within the Daily Programme, which is available from the Guest Relations Desk.

5.4 What about advanced or delayed sailings and changes in the itinerary?
We regret we cannot guarantee that ships will call at every advertised port or follow every part of the advertiseditinerary. Itineraries may change from time to time. Royal Caribbean International and the Master of the ship have theright to omit any port(s), call at any additional port(s), deviate from the advertised itinerary in any way or substituteanother ship or port. Normally, changes in the itinerary are to protect the interest and safety of our guests. Please alsosee clause 5.5.

5.5 Can you change or cancel my holiday?
Occasionally, we have to make changes to and correct errors in brochure and other details both before and afterbookings have been confirmed and, even more rarely, cancel confirmed bookings. Whilst we always endeavour toavoid changes and cancellations, we must reserve the right to do so.If we have to notify you of a significant change or cancel before departure, we will, as a minimum, wherecompensation is due pay you the compensation payments set out in the table below depending on the circumstancesand when the significant change or cancellation is notified to you subject to the following exceptions. Compensationwill not be payable and no liability beyond offering the above mentioned choices can be accepted where we areforced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control, theconsequences of which we could not have avoided even with all due care. No compensation will be payable and theabove options will not be available if we cancel as a result of your failure to comply with any requirement of thesebooking conditions entitling us to cancel (such as paying on time) or if the change made is a minor one. A minorchange is any change which, taking account of the information you have given us at the time of booking or which wecan reasonably be expected to know as a tour operator, we could not reasonably expect to have a significant effecton your confirmed holiday.What is a significant change?A significant change is a change to your confirmed holiday, which we can reasonably expect will have a significanteffect on it. Examples of significant and minor (defined below) changes are as follows:Significant change:A change from two days port of calls to two days sailing insteadMinor change:A change from one port of call to anotherA change from one days port of call to one days sailingA change in timings for any port(s) of call but the ship still calls at all confirmed portsA change in order of portsVery rarely, we may be forced by "force majeure" (see clause 5.10) to change or terminate your holiday after departurebut before the scheduled end of your time away. This is extremely unlikely but if this situation does occur, we regretwe will be unable to make any refunds (unless we obtain any refunds from our suppliers), pay you any compensationor meet any costs or expenses you incur as a result.

5.6 Can you refuse to allow me to travel?If, in our reasonable opinion or the reasonable opinion of the ship's Master or doctor, you are or appear to be unfit totravel for any reason or a risk or danger to yourself or a danger to others or behave in such a way as to cause or likelyto cause danger, upset or distress to any third party or danger to property. In this situation, we are entitled withoutprior notice to refuse to allow you to travel on any ship and to terminate your cruise holiday at any time. You may thenbe left at any port or place at which the ship calls without our incurring any liability. You will have to pay any costs,expenses or losses suffered as a result, and we will not pay any compensation or give you any refund. Once yourholiday has been terminated in this manner, we will not have any further responsibility towards you.The same right to refuse to allow you to travel or to use any services applies where you are or appear to be unfit totravel or otherwise behave badly as set out above during any other part of your holiday.If we refuse to allow you to take your holiday because you have failed to give proper notice of physical or mentaldisabilities or conditions, which require special care, the cruise only fare you have paid will be refunded.Please also see clause 1.3.On every Royal Caribbean International ship, we are committed to providing every guest with a cruise holiday that isexcellent. To further ensure that you and your fellow guests receive exactly that, we have developed a set of GuestBehaviour Policies; This is available on board. IMPORTANT: A violation of Royal Caribbean International GuestBehaviour Policies is cause for appropriate corrective action, including confiscation of improper materials or items andejection of the guest from the vessel. These policies are subject to change without notice and without liability to RoyalCaribbean International. Royal Caribbean International is free to adopt additional rules not stated in these policies.

5.7 What is your liability?
(1) Subject to clause 5.8 below we promise to make sure that the holiday arrangements we have agreed to make,perform or provide as applicable as part of our contract with you are made, performed or provided with reasonable skilland care. This means that, subject to these booking conditions, we will accept responsibility if, for example, you sufferdeath or personal injury or your contracted holiday arrangements are not provided as promised or prove deficient as aresult of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making,performing or providing, as applicable, your contracted holiday arrangements. Please note it is your responsibility toshow that reasonable skill and care has not been used if you wish to make a claim against us. In addition, we will onlybe responsible for what our employees, agents and suppliers do or do not do if they were at the time ac

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