Princess Cruises Terms and Conditions


 

Booking Conditions

 

These are the terms and conditions which will apply to your holiday. Please read them carefully as you will be bound by them.

 

 

 

DEFINITIONS

 

L In these Conditions and unless the context requires otherwise: "the

 

Contract'' means the contract made between Princess and the Passenger

 

relating to the Package; "Cruise" means the cruise on board the ship as

 

described in the relevant Princess brochure or other later documentation

 

published by or on behalf of Princess; "Disability" means a condition that

 

results in a person's mobility, when using transport, being reduced as

 

a result of any physical disability (sensory or locomotor, permanent or

 

temporary) intellectual or psychosocial disability or impairment, or any other

 

cause of disability, or as a result of age, and which results in that person's

 

situation needing appropriate attention and adaption to his particular needs

 

in respect of the services made available by Princess to all passengers;

 

"force majeure" means unusual and unforeseeable circumstances beyond

 

the control of Princess such that Princess cannot, as a result, provide the

 

Package, or part thereof, including any part of the itinerary, and includes

 

(without limitation) technical problems, war or threat of war, terrorist activity or

 

the threat of terrorist activity, riots, civil commotion, disaster, Act of God, natural

 

and nuclear disaster, fire, closure of ports, strikes or other industrial action,

 

medical problems on board the ship or at intended ports, including, in each

 

case, incidents of infectious or other diseases or illnesses, lawful deviation at

 

sea in response to a distress call or other emergency and adverse weather

 

conditions; "itinerary'' means the proposed itinerary as described in the

 

relevant Princess brochure or other later documentation published by or on

 

behalf of Princess; "the Passenger" means each and every person named in

 

the booking and/or a Princess ticket "Princess'' means Carnival pic trading

 

as Princess Cruises. Princess's ships are operated by Princess Cruise Lines

 

Ltd., a Bermuda Company, save for Sun Princess and Dawn Princess, which

 

are operated by Carnival pic Australian branch. ln the case of carriage by

 

air Princess is licensed by the Civil Aviation Authority under ATOL 6294; ''the

 

fare" means the fare for the Package as detailed in the confirmation invoice

 

issued by Princess (excluding shore excursions and any additional charges

 

shown as such in the relevant Princess brochure or otherwise advertised)

 

and payable by the Passenger under the Contract: "shore excursion"

 

means any excursion offered for sale by Princess for which a separate

 

charge is payable outside the fare whether reserved in the UK prior to the

 

commencement of the Package or purchased on board the ship; "shuttle

 

service" means any transportation service (ferry, bus, coach or minibus)

 

provided by a third party which may (without guarantee) be available to

 

Princess's Passengers in certain ports; "Package" means the Cruise and

 

any flights to and from the UK that are purchased from Princess and any

 

pre-cruise and/or post-cruise package which is sold at the same time as the

 

Cruise, but not shore excursions or shuttle services; "a significant alteration"

 

means major changes to your Package: supplier(s)" means any company

 

or individual which provides any service forming part of the Package.

 

 

 

THE CONTRACT

 

2. The Contract shall be between Princess and the Passenger on the

 

basis of these Conditions and the information contained in the brochure

 

or website, and shall be governed by English law and the non-exclusive

 

jurisdiction of the English courts.

 

3. By making a booking, the Passenger confirms that all persons named

 

in the booking including minors and persons under disability (and their

 

personal representatives) have agreed to be bound by these Conditions

 

and all other terms of the Contract. and that he/she has their authority to

 

do so on their behalf.

 

4. All Packages are subject to availability at the time of booking. No Contract

 

shall be made until the deposit (or, where appropriate, the full fare) has been

 

paid, whether or not a booking confirmation has been issued, but all money

 

paid to a travel agent in respect of a backing shall be treated as having

 

been paid to Princess. Failure to pay the balance by the due date shall

 

entitle Princess to cancel the booking and retain the deposit by way of a

 

cancellation charge, together with any cancellation charges due in respect

 

of flights pursuant to clause 33. Failure to pay any other amount by the due

 

date shall entitle Princess to cancel the backing and to retain an amount

 

by way of a cancellation charge as set out in clauses 32, together with any

 

cancellation charges due in respect of flights pursuant to clause 33.

 

5. A Passenger shall not have the right to exclusive occupancy of a

 

stateroom, or hotel room as appropriate, with two or more berths unless the

 

single person supplement is paid If a cancellation results in a Passenger

 

becoming the sole occupant of a stateroom, or hotel room as appropriate,

 

with two or more berths, he/she shall be liable to pay the single person

 

supplement. If a cancellation reduces the number of Passengers originally

 

booked together in a stateroom, or hotel room as appropriate, the remaining

 

Passengers shall each be liable to pay any increase in the fare arising as the

 

result of such reduction. In the event that all Passengers who are booked in

 

a stateroom permanently disembark the ship before the end of the Cruise,

 

then the stateroom will revert to Princess's inventory.

 

6. For Packages including any flights to or from the UK (and if not

 

already confirmed at the time of booking), Princess will issue an ATOL

 

confirmation invoice giving the details of the flight arrangements

 

(including UK and destination airports) within a reasonable time after

 

such arrangements are known.

 

7 

 

Shore excursions are available for separate purchase prior to sailing and

 

on board. They do not form part of the Contract and are not performed by

 

Princess but by local operators.

 

8. A booking may only be made by a person aged 21 or over. All

 

Passengers who, at the time of departure, will be under 21 years old must be

 

accompanied by a Passenger aged 21 or over who will at all times during the

 

Package be responsible for their welfare, conduct and behaviour.

 

9. Children aged 6 months or less at the commencement of the Package will

 

be refused permission to board the ship and Princess shall have no liability

 

whatsoever for any consequences of such refusal. Certain Packages also

 

have prohibitions on children aged 12 months or less. Passengers should

 

check with Princess before backing.

 

10. Passengers are responsible for ensuring that they arrive in plenty of

 

time for check in for flights to/from the ship including any interconnecting

 

flights. Passengers are responsible for checking with regard to any delay/

 

cancellation of flights. Passengers must ensure that they have a valid

 

passport and any other necessary travel documents (such as visas) for their

 

Package and should read the relevant section of the Princess brochure or

 

visit www.princess.com before booking.

 

11. Princess may incur a fine if the Passenger fails to comply with all relevant

 

visa or documentation requirements for their Package. Princess reserves

 

the right to re-charge any such fines to the Passenger.

 

 

 

AMENDMENTS TO THE CONTRACT

 

 

 

12. In clauses 12 and 13, "another person" means another person who

 

satisfies all conditions applicable to the Package. A Package may be

 

transferred to another person provided that the Passenger consults with

 

Princess prior to purporting to transfer the Package {so that, for example,

 

Princess may require the Package is transferred to someone on its wait list)

 

and Princess receives the transfer request more than 56 days before the

 

scheduled departure date (more than 90 days in the case of cruises of 30

 

days or longer). Between 56 (90 in the case of cruises of 30 days or longer)

 

and 14 days (inclusive) before the scheduled departure date and subject to

 

the conditions above, Princess will normally agree to such a transfer only

 

where the original Passenger will be prevented from travelling by reason

 

of an unavoidable event (such as illness. death of a close relative or jury

 

service) and Princess may require satisfactory evidence before agreeing to

 

the transfer. All transfers of a Package to another person at any time up to

 

14 days or more before the scheduled departure date will be subject to an

 

administration charge of £20.

 

13. Any request for a transfer of a Package to another person which is

 

received by Princess 13 days or less before the scheduled departure date

 

shall be treated as a cancellation by the Passenger of the Contract and a

 

cancellation charge under clause 32 shall become payable, together with

 

any cancellation charges due in respect of flights pursuant to clause 33.

 

14. Any transfer of, or changes to, a Package including any flights will also be

 

subject to any charges imposed by the airline. Passengers should note that

 

airlines may not allow transfers or changes on scheduled flights and that

 

a flight booking may have to be cancelled and rebooked, in which event

 

the re-booking will always be subject to flight availability and to payment

 

of any charges imposed by the airline which may, in some cases, be the

 

full cost of the flights

 

15. If a Passenger wishes to transfer to another Package, this will be treated

 

as a cancellation and a cancellation charge under clause 32 shall become

 

payable. together with any cancellation charges due in respect of flights

 

pursuant to clause 33

 

 

 

FITNESS TO TRAVEL

 

16. In order to ensure that Princess is able to carry Passengers safely

 

and in accordance with applicable safety requirements established by

 

international, EU or national law or in order to meet safety requirements

 

established by competent authorities including the ship"s flag state. the

 

Passenger making the booking represents that all Passengers in the

 

booking are fit to travel.

 

17. At the time of booking every Passenger is obliged to inform Princess of

 

any condition, including but not limited to reduced mobility or any Disability.

 

which may require special arrangements. medical equipment/supplies,

 

care or assistance. This is to ensure that the Passenger can be carried

 

safely and in accordance with all applicable safety requirements. If the

 

Passenger cannot be carried safely and in accordance with applicable

 

safety requirements then Princess can refuse to accept a booking or to

 

subsequently embark that Passenger on the grounds of safety. Such a

 

refusal will be based on an assessment of risk by Princess to take into

 

account the provisions of national law and other applicable legislation

 

and international regulations including the International Management

 

Code for the Safe Operation of Ships and for Pollution Prevention and the

 

International Convention for the Safety of Life at Sea. It is important that

 

the fullest information is provided by the Passenger at the time of booking.

 

If a Passenger's circumstances change between the date of booking the

 

Package and the date of commencement of the Package. which may make

 

the carriage of that Passenger unsafe, the Passenger is obliged to inform

 

Princess as soon as possible and to advise Princess of any requirements

 

for special arrangements, medical equipment/supplies, care or assistance.

 

18. Princess reserves the right to require any Passenger to produce medical

 

evidence of fitness to travel in order to assess whether that Passenger

 

can be carried safely in accordance with applicable international, EU or

 

national law. Where Princess considers that it is strictly necessary Princess

 

may require a Passenger to be accompanied by another person who is

 

fit and able to assist them in day to day tasks and capeble of providing

 

the assistance required by the Passenger. This requirement will be based

 

entirely on safety grounds and may vary from ship to ship and/or itinerary

 

to itinerary. Examples of Passengers who may fall into this category include

 

Passengas who require assistance with personal care. The assessment of

 

whether or not it is strictly necessary for a Passenger to be accompanied

 

will be based on information provided at the time of booking. Passengers

 

are requested to provide as much information as possible to enable a full

 

risk assessment to be made. Passengers may be asked to provide further

 

information to ensure that Princess has all relevant information.

 

19. In order to ensure that Princess can provide the necessary assistance

 

and there are no issues relating to the design of the ship or port

 

infrastructure and equipment. including port terminals. which may make

 

it impossible to carry out the embarkation, disembarkation or carriage of

 

the Passenger in a safe or operationally feasible manner, Passengers who

 

may require special treatment or assistance (including Passengers who use

 

wheelchairs) must advise Princess in writing at the time a booklng is made.

 

Passengers using a wheelchair are encouraged to travel with someone

 

who is able to assist them both ashore and at sea. Passengers who

 

use wheelchairs must furnish their own standard size wheelchairs. Ships'

 

wheelchairs are available for emergency use only. For the safety of the ship

 

and all passengers on board, all wheelchairs and other aids to mobility must

 

be stored in the Passenger's stateroom when they are not being used and

 

in order to ensure that this is possible. and to so ensure the safety of the

 

ship and all passengers on board, Princess reserves the right to require that

 

Passengers who use wheelchairs book a specified category of cabin. Some

 

ports of call require tenders to go ashore and may preclude Passengers

 

using a wheelchair from leaving the ship for safety reasons. A decision

 

made by the ship's Captain on this is binding. Further information is

 

contained In the brochure and on princess.com. Princess reserves the right

 

to refuse passage to any Passenger who has failed to notify Princess of their

 

requirement for special treatment or assistance {including the requirement

 

to use a wheelchair).

 

20. Princess and/or the relevant port authorities shall be entitled to

 

administer a Public Health Questionnaire at any time. All Passengers

 

agree to complete the pre-boarding questionnaire and to supply accurate

 

information regarding any symptoms of illness including but not limited

 

to gastro-intestinal illness. In the interests of health and safety Princess

 

may dany boarding to any Passenger who has symptoms of any viral

 

or bacterial illness including bur not limited to Norovirus. Refusal by a

 

Passenger to complete the relevant pre-boarding questionnaire may in

 

itself result in denied boarding. All cases of denied boarding will be treated

 

as a cancellation attracting 100% cancellation charges in accordance with

 

clause 32, together with any cancellation charges due in respect of flights

 

pursuant to clause 33.

 

21. In the event that any viral and/or bacterial illness is diagnosed whilst

 

a Passenger is on board that Passenger may be required to remain in

 

his or her stateroom for reasons of health and safety. In the event that

 

any Passenger refuses to remain in their stateroom during the period

 

recommended by the ship's doctor then that Passenger may for reasons

 

of health and safety be disembarked by Princess without any funher liability.

 

22. As per above, Passengers are required to notify Princess at the time

 

of booking:

 

(i) of their specific needs with regard to accommodation, seating, services

 

or any other assistance which is required and/or whether they need to bring

 

any specific medical equipment on board:

 

{ii) of the nature any assistance required from Princess or any terminal

 

operator;

 

(iii) if the Passenger wishes to bring a recognised assistance dog on board

 

the ship. Assistance dogs are subject to national regulations. There is also

 

a limit to the number of dogs which can be carried on board.

 

The electrical supply on board Princess's ships varies but may not be the

 

same as the standard electrical supply in the UK Passengers should

 

contact Princess for specific details. It is important that any Passenger

 

who will be bringing electrical medical equipment on board the ship

 

contacts the manufacturer or supplier to ensure that the equipment is

 

safe to use on board the ship. In relation to medical equipment there are

 

limited storage facilities onboard. It is the responsibility of the Passenger

 

to arrange delivery of a sufficient quantity for the duration of the Package

 

of all medical equipment and supplies to the ship prior to departure. The

 

requirement for Passengers to notify Princess prior to booklng if they

 

need to have medical equipment on board is to ensure that the medical

 

equipment can be carried and/or carried safely. There are restrictions on

 

the number of oxygen cylinders which can be carried in cabins. Passengers

 

must be able to operate all medical equipment If there are any particular

 

medical conditions which require supervision then such supervision must

 

be organised by the Passenger and at the Passenger's expense. The ships

 

do not provide one-to-one or other carers for any conditions or Passenger.

 

The ships do not offer respite services.

 

 

 

PREGNANCY

 

23. Princess does not have on board its ships adequate medical facilities

 

for childbirth. The ship's doctor is not qualified to deliver babies or to

 

offer pre or post natal treatment and no responsibility is accepted by

 

Princess in respect of the inability to provide such services or equipment

 

Accordingly for reasons of health and safety Princess regrets that it cannot

 

carry Passengers who will have entered their 24th week of pregnancy or

 

beyond at any point during their Package. All pregnant women are required

 

to produce a doctor"s or midwife"s letter stating thet mother and baby

 

are in good health, fit to travel taking into account the proposed itinerary

 

and that the pregnancy is not high-risk. The lener must also include the

 

estimated date of delwery (EDD) calculated from both the last menstrual

 

period (LMP) and ultrasound {if performed). Princess cannot accept a

 

booking or subsequently carry a Passenger unless they comply with the·

 

requirements of this clause. In the case of a booking by or on behalf of a

 

pregnant Passenger made before it could reasonably have been known

 

that the Passenger would not be able to join the Package by reason of the

 

Passenger entering their 24th week of pregnancy or beyond at any point

 

in their Package, Princess will refund in full the fare paid by or on behalf of

 

that Passenger. provided that the pregnant Passenger notified Princess as

 

soon as reasonably practicable ur:on becoming aware that she would not

 

be able to join the Package, but shall othenwise have no liability whatsoever.

 

Princess expressly reserves the right to refuse passage on board to any

 

Passenger who appears to be in an advanced state of pregnancy and

 

Princess shall have no liability whatsoever in respect of either such refusal

 

and/or the carriage of any such Passenger.

 

 

 

MEDICAL TREATMENT

 

24. The Passenger acknowledges that whilst there is a qualified doctor on

 

board it is the Passengers obligation and responsibility to seek medical

 

assistance if necessary during the Cruise.

 

25. The ship's doctor is not a specialist and the ship's medical centre is

 

not required to be and is not equipped to the same standards as a land

 

based hospital. The ship's medical centre is not designed for the provision

 

of extensive or continuing treatment The ship carries medical supplies and

 

equipment in accordance with the requirements of its fiag state. Neither

 

Princess nor the ship's doctor shall be liable to the Passenger as a result of

 

any inability to treat any medical condition as a result.

 

26, In the event of illness or injury a Passenger may have to be landed

 

ashore for medical treatment No representations are made regarding the

 

quality of medical treatment at any port of call or at the place at which

 

the Passenger is landed. Medical facilities do vary from port to port and

 

no representations or warranties are made in relation to the standard of

 

medical treatment provided by the various hospitals and/or clinics.

 

INSURANCE

 

27. It is a condition of the Contract that every Passenger must have full

 

and valid medical insurance which includes cover for pre-existing medical

 

conditions worldwide, or as a minimum, in the countries that the Passenger

 

is due to visit and which must remain in force for the entire duration of the

 

Package. The insurance policy must, as a minimum, include medical and

 

repatriation coverage for not less than £2 million and must include cover for

 

the cost of emergency evacuations from the ship, including but not limited

 

to, evacuations by helicopter.

 

28. Any cost or expense which is reasonably incurred by Princess for or

 

on behalf of the Passenger in respect of any form of medical, dental or

 

similar treatment, hotel, transportation, repatriation or any other expense

 

shall be repayable by the Passenger to Princess. whether or not such sum

 

is covered by the Passenger's travel insurance. Princess reserves the right

 

to take any action that it considers appropriate to recover any such cost

 

or expense.

 

 

 

FARES AND EXTRAS

 

29. All fares are based on costs and exchange rates as at 3 May 2012.

 

Princess reserves the right to vary particulars and fares shown in the

 

brochure after the date of publication. Fares, discounts, supplements and

 

special offers advertised in the brochure or elsewhere may be withdrawn

 

or changed. Fares may go up or down. Passengers should contact their

 

travel agent for up to date fares and charges before booking, or call us on

 

0843 373 0333. or visit our website: www.princess.com. Princess reserves

 

the right to levy a charge for payments made to Princess by credit card.

 

The Passenger will be advised of the rate of any such charge at the time

 

of making a payment.

 

30. The fare for your Package can be varied due to changes in transportation

 

costs such as fuel, scheduled air fares and other airline cost changes which

 

are part of the contract between the airline {and their agents) and Princess,

 

government action such as changes in VAT or any otha government

 

imposed changes and currency changes in relation to an exchange rate

 

variation. In the case of any small variation, an amount equivalent to 2 per

 

cent of the fare for your travel arrangements. which excludes insurance

 

premiums and any amendment charges. will be absorbed for increases

 

and retained from refunds. For larger variations this 2 per cent will still

 

be absorbed for increases but not retained from refunds. In either case

 

there will be an administration charge of £1 per Passenger, together with an

 

amount to cover agents' commission. If this means the Passenger has to

 

pey an increase of more than 10 per cent of the fare for the Package, the

 

Passenger may cancel the Contract and receive a full refund of all monies

 

paid, except for any amendment charges or insurance premiums No

 

consequential costs or expenses or loss of profits will be payable. Princess

 

will consider an appropriate refund of insurance premiums paid if the

 

Passenger can show that he/she was unable to transfer or re-use the policy.

 

Should the Passenger decide to cancel for this reason, the Passenger

 

must exercise his right to do so within 14 days from the issue date printed

 

on the final invoice. Alternatively, the Passenger can accept an offer of an

 

alternative Package if Princess is able to provide an alternative and transfer

 

payment made in respect of the original Package to the alternative Package.

 

If the cost of the alternative Package is less than the original Package the

 

difference in fare will be refundable. Please note that travel arrangements

 

are not always purchased in local currency and some apparent changes

 

have no impact on the fare for your Package due to contractual and other

 

protection in place.

 

31. All accounts for on-board services and goods and for shore excursions

 

must be settled in full before the Passenger leaves the ship. In the event

 

that a Passenger fails to settle his on-board account at or before the

 

completion of the Cruise. Princess reserves the right to charge interest on

 

the outstanding sums until the date of actual payment and shall be entitled

 

to make a reasonable administration charge for the subsequent collection

 

of such sum due in addition to any costs of legal process. Princess also

 

reserves the right to cancel any future bookings that the Passenger may

 

have and to set off any sums owed to Princess by the Passenger against

 

any sums due to the Passenger from Princess. without prejudice to any

 

other remedies Princess may have under these Conditions or otherwise.

 

 

 

CANCELLATION BY THE PASSENGER

 

32. The Passenger may cancel the Contract at any time prior to the

 

commencement of the Package via their travel agent or, for Passengers

 

who have booked direct by calling our ReseMltions Department, but in

 

that event Princess shall be entitled to levy a cancellation charge as a

 

percentage of the fare paid for all Package elements except for any flights

 

(which will have cancellation fees applied in accordance with Clause 33). in

 

accordance with the following scales.

 

 

 

STANDARD FARE CHARGES

 

Days before departure

 

 

 

180 days or more                                                                       No Cancellation charges

 

179 to 90 days                                                                          Deposit

 

89 to 57 days                                                                            25%

 

56 to 42 days                                                                            50%

 

41 to 14 days                                                                            75%

 

Less than 14 days or failure to embark                                100%

 

 

 

FLEXI FARE CHARGES

 

Time at which notice of cancellation is given                             Cancellation Charges

 

 

 

72 hours or more before OO.OOhrs on the departure date*      8%

 

Less than 72 hours belcre OO:OOhrs on the departure date*     100%

 

 

 

*The departure date is calculated from the earliest of Package start date. cruisetour start

 

date. cruise start date and flight start date (when the flights is booked with Princess)

 

 

 

33. In addition to the cancellation charges set out in Clause 32. Princess will

 

be entitled to levy the relevant cancellation charges applicable to any flights.

 

For Flexible Air bookings, there are no cancellation charges for bookings

 

cancelled up to 54 days prior to departure. For bookings cancelled 54 days

 

or less before departure cancellation charges equivalent to the full cost of

 

the flights will apply. For Restricted Air bookings, cancellation charges will

 

apply for booklngs cancelled at any time. For Restricted Air bookings the

 

cancellation charges will vary but they could be equivalent to the full cost of

 

the flights. The applicable cancellation charges for Restricted Air bookings

 

will be advised at the time of cancellation.

 

34. It may be possible for the Passenger to re-claim cancellation charges

 

(less any applicable excess) under the terms of the Passenger's insurance

 

policy. Claims should be submitted to the appropriate insurer. After

 

departure. if the Passenger disembarks whether by reason of sickness

 

or any other reason the Passenger will not be entitled to a refund of a

 

proportion of the Package not used.

 

 

 

 

ALTERATION AND CANCELLATION BY PRINCESS PRIOR TO DEPARTURE

 

35. Whilst Princess will do its best not to cancel or to make any significant

alteration after a booking has been mede, it shall nevertheless be entitled

at any time prior to departure to cancel the Contract or to change and/

or curtail the Package where this reasonably becomes necessary on

operational, commercial or other grounds. Princess will inform the

Passenger of any such cancellaoon or change of Package as quiclkly

as possible {with. where appropriate, written confirmation as soon as

reasonably possible thereafter). If Princess makes a significant alteration

to the Package it will inform the Passenger or his travel agent as soon as

reasonably possible. The Passenger will have the choice of either accepting

the alteration. accepting an offer of an alternative Package of comparable

standard if available (Princess will refund any fare difference if the alternative

is of a lower value) or cancelling the Package and receiving a full refund

of all monies paid. The Passenger recognises and agrees that it will not

normally be possible for Princess to offer an appropriate substitute Package

which is available at about the same time as and/or with a similar itinerary

to that originally booked, but Princess will do its best to provide a suitable

alternative Package of similar duration and value. The Passenger must notify

Princess of his decision as soon as reasonably possible and in any event

not later than 14 days of being informed of the significant alteration.

36. If the Passenger cancels the Package in the circumstances set out

in the above clause or if Princess cancels the Package. the Passenger

shall also be entitled to compensation as follows (except if the change

or cancellation is due to force majeure, non-payment by the Passenger

or where the minimum number of Passengers required for a Package to

proceed is not reached).

 

Period of notification            

given by Princess

 

70 to 43 days (90 to 43 days In the case of cruises of                  5% cruise credit

30 days or longer)

 

42 to 29 days                                                                          10% cruise credit

28 to 15 days                                                                          15% cruise credit

14 to 0 days                                                                            20% cruise credit

 

37. The value of any cruise credit will be calculated by reference to the fare

actually paid for the cancelled Package and may only be used for other

bookings with Princess. Any such new booking must be made by no

later than 31 December of the year after the date of the original Package.

Credit vouchers may be redeemed against the fare of the new Package

net of any discount available to the Passenger at the time of booking. The

compensation set out above does not exclude the Passenger from claiming

more if he/she is entitled to do so or from requesting that compensation be

provided in a different form. No consequential costs or expenses or loss of

profits will be payable.

 

ALTERATION AND CANCELLATION BY PRINCESS AFTER DEPARTURE

38. After departure, Princess does not guarantee that the ship will call at

every port on the itinerary or follow every part of the advertised route or

schedule or that every part of the Package will be provided. Princess

reserves the absolute right to decide whether or not to omit any such

port(s) and/or to call at additional ports and/or to change the advertised

route, schedule or Package. If Princess is unable to provide a significant

proportion of the Package, it will make suitable alternative arrangements, at

no extra cost to the Passenger, for the continuation of the Package. If the

Passenger does not accept them. for goocl reasons, or, if it is impossible

to make suitable alternative arrangements Princess will, where appropriate,

provide the Passenger with transpon back to the place of departure or to

another place to which Princess and the Passenger have agreed. In both

cases Princess will, where appropriate, compensate the Passenger. Please

note that compensation will not be payable if an alteration is minor or if

Princess is not able to provide a significant proportion of the Package due

to force majeure.

39. Transit or part transit of straits, other sea areas controlled by vessel traffic

schemes, canals, rivers and all other navigable waterways may be subject

to delay due to operational circumstances and/or the requirements of the

local authorities and Princess shall have no liability whatsoever in respect

of any such delay.

SECURITY, SAFETY AND SUPPORT

40. Passengers are expected at all times to conduct themselves in a proper

manner and with due regard to the health, safety. comfort. enjoyment and

general well-being of all persons both on board the ship and involved in

the provision of any service or facility forming part of the Package or any

shore excursion, and the Passenger expressly agrees to this. If it appears

that a Passenger's conduct behaviour or health is such as to be a breach

of this requirement or the Passenger's behaviour, health or conduct

is likely to endanger the Passenger"s own health or safety or that of any

other Passenger or crew or may make the Passenger likely to be refused

permission to go ashore at any port or may make Princess liable for the

costs of any medical treatment and/or maintenance and support and/or

repatriation, then Princess and/or the Master shall have the right according

to the particular circumstances to take any one or more of the following

measures as may appear to be reasonable and appropriate -

• refuse to embark or to disembark the Passenger at any particular port or

other place ot call:

• disembark the Passenger

• transfer the Passenger to another berth;

· confine the Passenger to a particular stateroom or to the ship's medical

centre;

• through the ship's doctor and/or his staff, administer any drug, medicine or

other substance of a similar nature, or admit and/or confine the Passenger

to a hospital or any similar institution at any port as the ship's doctor may

consider necessary;

• remove the Passenger from the hotel. if appropriate;

• repatriate the Passenger to the United Kingdom.

41. In the event of Princess and/or the Master acting in accordance with the

above clause, neither the Passenger nor any other person travelling with

the Passenger (whether or not under the same booking) shall be entitled to

make a claim against Princess for any loss or expense incurred as a result

of such action, whether for a full or partial refund of the fare or for any other

form of compensation or for the cost of returning to the United Kingdom

or to any other place or for any other form of loss or expense whatsoever.

Where the Passenger is repatriated pursuant to this clause at Princess's

expense, Princess shall have the right to recover the cost of this.

42. If any Passenger is denied the right to board an aircraft because, in

the reasonable opinion of the Captain, the Passenger is unfit to travel or

represents a threat to the safety of the aircraft or its passengers or crew

or is abusive or disruptive, Princess will not be liable to complete the

Passenger's holiday arrangements and will not be liable to pay any refunds

or compensation. If an aircraft is forced to make an unscheduled landing

as a result of the conduct of any Passenger, Princess shall have the right to

recover the full cost thereof from the Passenger.

43. For security or other reasons. it may be necessary at any time to search

Passengers and/or their luggage and goods and the Passenger agrees to

allow such search upon being so requested by the Master or any other

authorised person.

44. Passengers must not bring on board the ship any goods or articles of a

flammable or dangerous nature, nor any controlled or prohibited substance,

nor any animals. To do so shall be a breach of these Conditions and shall

render the Passenger strictly liable to Princess for any injury, !ass, damage or

expense and the Passenger shall compensate Princess in full for any loss,

damage or expense suffered by Princess as a result of such breach. The

Passenger may also be personally liable to statutory penalties. The Master

(or any other officer delegated tor the purpose) shell be entitled at all times

to enter and search the stateroom and personal luggage {whether or not in

the stateroom} of any Passenger whom the Master reasonably believes may

be in breach of this clause. Where the Passenger is found to be in breach

of this clause, Princess and/or the Master of the ship shall be entitled to

exercise any of the powers conferred by clause 40 and clause 41 shall apply.

45. Any crew member or other person authorised by Princess shall be

entitled to enter a Passenger's stateroom to carry out necessary inspection,

maintenance or repair work or for any purpose associated therewith.

 

COMPLAINTS

46. Any problem which arises during a holiday must ba raised by the

Passenger at the time with a representative of Princess. If the problem is

not resolved to the full satisfaction of the Passenger during the holiday. it is

essential that to enable the complaint to be investigated properly it must

be notified in writing to Princess at the earliest opportunity thereafter and

in any event no later than 28 days after the Passenger's return from the

Package. Failure to report the complaint within this time may adversely

affect Princess's ability to investigate and deal with it and may prejudice

any future claim.

 

LIABILITY

47. Subject to the clauses in this section, Princess accepts responsibility

for death, injury or illness caused wholly by the negligent acts and/or

omissions of its Suppliers in respect of the Package, but excluding the

Cruise. Princess limits its liability. where applicable, by the conventions

referred to in the clauses in this section. In any event. Princess is not

responsible for any improper or non-performance of any services forming

part of the Package which are attributable in whole or in part to the fault

of the Passenger: the unforeseeable or unavoidable act or omission of a

third party unconnected with the provision of any services to be provided

under the Contract; unusual and unforeseeable circumstances beyond

the control of Princess and/or the relevant Supplier the consequences

of which could not have been avoided even if all due care had been

exercised, including (but not limited to} an event of force majeure; or any

event which Princess and/or the relevant Supplier could not even with all

due care have foreseen or forestalled.

48. For claims not involving personal injury, death or illness or which are

not subject to the conventions referred to in the clauses In this section,

Princess's liability for improper performance of the Contract shall be limited

to a maximum of twice the fare which the Passenger affected paid for the

Package {not including insurance premiums and amendment charges) and

Princess shall have no liability for any loss of business or profits, loss of use

or any other consequential or indirect loss or damage.

49. All carriage (by land, air and sea) is subject to the terms and conditions

of carriage of the actual carrier. These may limit or exclude liability. They

are expressly incorporated into the Contract. Copies of these terms and

conditions are available on request from Princess. Princess will ensure that

the Passenger is informed of the identity of the air carrier once it has been

finalised. Princess does not use any carrier on the EU banned carrier list.

available vla our website. The liability of Princess will not exceed that of

any carrier.

5O. Carriage of Passengers and their luggage by air is governed by various

international conventions (hereinafter "the international air conventions").

including the Warsaw Convention 1929 (whether as amended by the Hague

Protocol 1955 or the Montreal Protocol 1999 or otherwise) or the Montreal

Convention 1999. Flights between the UK and any member state of the

European Union are currently governed by EC Regulation 889/2002 which

gives legal effect to the Montreal Convention 1999. To the extent that

Princess may be liable as a non-performing air carrier to Passengers in

respect of carriage by air, the terms of the international air conventions

{including any subsequent amendments and any new convention which

may be applicable to a Contract for a fly cruise between Princess and

a Passenger} are expressly incorporated into these Conditions. The

international air conventions may permit the carrier to limit its liability for

death and personal injury, loss ot and damage to luggege and delay. Insofar

as Princess may have any liability to the Passenger in respect of carriage

by air, it shall be determined accordingly. Copies of these conventions are

available from Princess on request.

51. Carriage of Passengers and their luggage by sea, including the Cruise,

is governed by the Athens Convention 1974 and EU Regulation 392/2009

(whether as subsequently amended or otherwise "the Athens Convention").

A copy is available on request. The Athens Convention is expressly

incorporated into these Conditions and any liability of Princess for death or

personal injury or for loss of or damage to luggage arising out of carriage

by sea shall be solely brought in accordance with the Athens Convention

and solely determined in accordance with the Athens Convention. In most

cases, the Athens Convention limits the carrier's liability for death or personal

injury or loss of or damage to luggage and makes special provision for

valuables. It presumes that luggege has baen delivered undamaged to the

Passenger unless written notice is given to Princess (as carrier):

a. in the case of apparent damage, before or at the time of disembarkation

or redelivery;

b in the case of damage which is not apparent or of loss, within 15 days

from the date of disembarkation or redelivery or from the time when such

redelivery should have taken place.

52. Arly damages payable by Princess up to the Athens Convention limits

shall ba reduced in propcrtion to any contributory negligence by the

Passenger and by the maximum deductible specified in Miele 8 (4) ot the

Athens Convention.

53. Insofar as Princess may be liable to a Passenger in respect of claims

arising out of carriage by air or carriage by sea, Princess shall be entitled

to all the rights, defences, immunities and limitations available, respectively,

to the actual air carrier (including his own terms and conditions of carriage}

and under the Athens Convention, and nothing in these Conditions shall

be deemed a surrender thereof. To the extent that any provision in these

Conditions is made null and void by the Warsaw Convention, the Montreal

Convention or the Athens Convention or any legislation compulsorily

applicable or is otherwise unenforceable, it shall be void to that extent but

no further.

54. Insofar as the Cruise may ba pertormed on a ship net owned by

Princess, it is agreed that Princess shall at all times nevertheless be deemed

a ship owner for the purposes of the Convention on Limitation of Liability

for Maritime Claims 1976, whether as amended by the Protocol of 1996 or

otherwise and as in force in any relevant jurisdiction from time to time, and

so entitled to limit liability thereunder.

55. Except for claims arising out of carriage by air {as provided by clause

50). any liability in respect ot death and personal injury and loss ot and

damage to luggage which Princess may incur to the Passenger during sea

carriage, whether under the Contract in accordance with these Conditions

or otherwise, shall always be subject to the limits of liability contained in the

Athens Convention.

56. In respect ot any claims for loss ot or damage to property including

luggage which are not covered by international conventions including the

Athens Convention and/or the Montreal Convention and where liability is

not limited by reference to any enactment, terms or conditions then any

legal liability that Princess may have for any such losses will be limited

to £500.00 per Passenger. Princess shall net ba liable tor lost valuables

including jewellery and/or monies under any circumstances. Passengers

must ensure that their personal possessions and valuables are with them

at all times.

57. Hotels and shuttle services included in the Package are arranged by

Princess with local Suppliers who may themselves engage the services

of local operators. Standards of hygiene, accommodation and transport

in many countries where excursions take place are often lower than

comparable standards in the UK. Princess will at all times endeavour to

appoint reputable and competent local Suppliers. The terms and conditions

of the hotels and shunle services will be applicable and are expressly

incorporated into the Contract These may limit or exclude liability of the

hotelier or the shuttle services operators. The liability of Princess will not

exceed that of any hotelier and/or shuttle services operator. Local standards

of the relevant country will be relevant in assessing performance of the

Package services. In the event of a complaint by a Passenger, the Contract

will be regarded as havlng been performed if local standards relating to

those services have been satisfied even if the laws of England and Wales

have not been met. Princess is not responsible for any improper or non-

performance of such services which are wholly anributable to the fault

of the Passenger; the unforeseeable or unavoidable act or omission of a

third party unconnected with the provision of the services to be provided;

unusual and unforeseeable circumstances beyond the control of Princess

and/or the relevant Supplier the consequences of which could not have

been avoided even if all due care had been exercised, including (but not

limited to} an event of force majeure; or any event which Princess and/or

the relevant Supplier could not even with all due care have foreseen or

forestalled.

58. Princess does not include any shore excursions in the fare. Shore

excursions do not form any part of a Package. Shore excursions may be

reserved online after a Package has been booked. Reservations may be

made for a specified period prior to the Cruise commencing. Purchases

may also ba made onboard the ship.

59. Any shore excursions booked will ba supplied' by local operators.

Princess will at all times endeavour to appoint reputable and competent

local operators who apply the local laws and regulations of the relevant

country. Shore excursion operators are not Princess's servants. agents or

suppliers. Princess is not responsible for any acts or omissions which are

wholly attributable to the fault of the local operators. Princess does not

operate. perform or otherwise organise any shore excursions. All Passengers

must ensure that they are fit and healthy to undertake shore excursions.

60. All employees, agents, contractors and their sub-contractors (including

Suppliers as defined in clause 1}, as well as all insurers of both Princess and

its Suppliers shall have the benefit of the same rights. defences, immunities

and limitations available to Princess under these Conditions.

 

ACTIONS, CLAIMS AND TIME LIMITS

61. Any action by a Passenger arising out of carriage by air or sea must be

commenced within the time limit prescribed by the Warsaw Convention, the

Montreal Convention or the Athens Convention, as applicable.

62. If a court or tribunal applies any law other than English law, Princess

shall (in respect of all exclusions and limitations of liability) be entitled to the

maximum protection allowed by that law including statutory protection of

limitation as to the amount of damages recoverable.

63. Some disputes involving claims to a limited amount may, if the

Passenger so wishes, be referred to arbitration under a scheme devlsed by

the Chartered Institute of Arbtrators for the Passenger Shipping Association

or a scheme arranged by ABTA and administered independently by CEDR

Solve. Ail application for arbitration must be made within nine months

of disembarkation from the ship. In addition, the Passenger Shipping

Association offers a low cost conciliation procedure where a non-binding

review of correspondence is undertaken by an independent conciliator.

Details of these schemes are available on request.

 

CONSUMER PROTECTION

64. When a Passenger buys an ATOL protected fly cruise from Princess

in the UK they will receive a Confirmation Invoice from Princess (or vla the

authorised agent through which they booked) confirming the Passenger's

arrangements and protection under Princess' Air Travel Organiser's Licence

number 6294. Princess or its suppliers will provide the Passenger with the

services that it has bought (or a suitable alternative}. In some cases. where

neither Princess or its suppliers are able to do so for reasons of insolvency,

an alternative ATOL holder may provide the Passenger with the services

it has bought or a suitable alternative {at no extra cost to the Passenger).

The Passenger agrees to accept that in those circumstances the alternative

ATOL holder will pertorm those obligations and agrees to pay any money

outstanding to be paid by the Passenger under the Contract to that

alternative ATOL holder. However, the Passenger also agrees that in some

cases it may not be possible to appoint an alternative ATOL holder. in which

case the Passenger will ba entitled to make a claim under the ATOL scheme

(or its credit card issuer where applicable). For further information, visit the

ATOL website at atol.org.uk

65. Not all Packages offered and sold by Princess v-;11 ba protected by the

ATOL scheme. All ncn-tly cruises sold by Princess in the UK are protected

under the ABTA scheme of financial protection. In the unlikely event of

Princess' insolvency, ABTA will ensure that Passengers booked on non-fly

cruises are not stranded abroad and will arrange to refund any money paid

to Princess for an advance booking. Cruises sold overseas may be covered

by consumer protection schemes in place in the country of sale or by the

protection scheme operated by ABTA. and Passengers should contact

Princess for confirmation of what protection may apply to their booking.

 

DATA PROTECTION

66. In this section. "you• means the Passenger. In order to process your

booking and to ensure that your travel arrangements run smoothly and

meet your requirements. Princess needs to use the personal information you

provlde such as name, address. any special needs, health, medical, mobility

or dietary requirements. etc. Princess may pass personal information on to

other relevant suppliers of your travel arrangements such as travel agents,

airlines. hotels, and transport companies. Your personal information may

also be provided to security and/or credit checking companies, credit and

debit card companies, government and enfcrcement agencies, public

authorities such as customs and immigration if required by them, or as

required by !aw. Princess may also use your personal information for the

purposes of carrying out security checks. Your persona! information may

be shared with the police or other law enforcement cr crime prevention

agencies for security purposes. This may involve sending your personal

information between different countries, including countries outside the

European Economic Area (EEA) where controls on data protection may

not be as strong as the legal requirements in this country. This may also

apply to any sensitive information that you give to us such as details of any

disabilities or dietary/religious requirements. If Princess cannot pass your

personal information on to the relevant suppliers, whether in the EEA or not.

Princess cannot properly affect your booking. For the safety and security of

the ship and its Passengers, Princess may operate closed circuit television

(CCTV) In certain areas on board the ship during your Cruise. Please ba

aware, however, that Princess does not undertake to operate an cameras

or monitor or record CCTV images at al! times. Please be aware that there

are photographers and camera crew on board the ship taking photographs

and making films tor Passengers to purchase at the end of the Cruise. They

are happy to take reasonable steps to avoid filming you where you indicate

that this is your preference, but you may be included unless you tell us

otherwise and we are unable to guarantee that you will not be included on

an incidental basis. Please be aware that calls made to Princess, and calls

received from Princess. may be recorded for the purposes of audit. training

and the monitoring of services provided by Princess.

67. The personal information you provide to Princess. or which Is obtained

through your dealings with Princess or other Carnival group cruise

brand~ will also ba used by Carnival pic and Carnival Corpcration group

companies or by processors on their behalf: to review your dealings with

Carnival pic and carnival Corporation brands including your purchasing

and entertainment preferences: to rev1ew, develop and improve the cruises

and services carnival offers; for market research purposes and for statistical

analysis. This may involve transferring your personal information to Carnival

Corporation group companies in the US.

68. Princess is a Carnival pic brand. Carnival pic and carnival Corporation

group companies (including those in the US} may wish to contact you by

post email and/or telephone with news. Information and offers from Princess

and other Carnival group cruise brands (such as P&O Cruises, Cunard Line.

Seabourn Cruise Line, Holland America Line, carnival Cruise Lines and

Costa Cruises). It you heve booked and you would like to alter your marketing

preferences you can now do so via the Cruise Personaliser system on

the Princess website. Alternatively, you can write to us at Customer Data

Depertmen\ Carnival House, 100 Harbour Parede, Southempton, S0151ST It

you wish to obtain a copy of the personal information held about you. please

write to the above address. Carnival pic may make a charge for supplying

this information as permitted by law.

 

 


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