Booking Conditions

DEFINITIONS
1. In these Conditions and unless the context requires otherwise: “the Contract” means the contract made between Cunard and the Guest relating to the holiday; “Cunard” means Carnival plc trading as Cunard Line; “fare” means the fare for the holiday (excluding shore excursions and any additional charges shown as such in the relevant Cunard brochure or otherwise advertised) applicable at the time of booking and payable by the Guest under the Contract; “force majeure” means unusual and unforeseeable circumstances beyond the control of Cunard that Cunard cannot, even with the exercise of reasonable skill and care, provide the holiday, or part thereof, including any part of the itinerary, and includes (without limitation) war or threat of war, terrorist activity or the threat of terrorist activity, riots, civil commotion, disaster, Act of God, natural and nuclear disaster, fire, closure of ports, strikes or other industrial action, medical problems on board the ship or at intended ports, including in each case incidents of infectious or other diseases or illnesses, lawful deviation at sea in response to a distress call or other emergency and adverse weather conditions; “Guest” means each and every person named in the booking and/or a Cunard ticket; “holiday” means the cruise holiday as described in the relevant Cunard brochure or other documentation published by or on behalf of Cunard including any flights to and from the UK and any pre-cruise and/or post-cruise package, but not including shore excursions or shuttle services; “itinerary” means the proposed itinerary as described in the relevant Cunard brochure or other documentation published by or on behalf of Cunard; “shore excursion” means any excursion offered for sale by Cunard in the “Voyage Information” guide applicable to a holiday for which a separate charge is payable at the time outside the all-inclusive fare whether booked in the UK prior to the commencement of the holiday or on board the ship; “shuttle service” means any transportation service (ferry, bus, coach or minibus) provided by a third party which may (without guarantee) be available to Guests in certain ports; “a significant alteration” means major changes to your holiday; “Supplier(s)” means any company or individual which provides any service forming part of the holiday.
 THE CONTRACT
2. The Contract shall be between Cunard and the Guest on the basis of these Conditions and the information contained in the brochure, and shall be governed by English law and the non-exclusive jurisdiction of the English courts. By entering the contract Cunard agrees to
exercise reasonable skill and care to provide the holiday.
 3. By making a booking, the Guest confirms that all persons named in the booking (and their personal representatives) have agreed to be bound by these Conditions and all other terms of the Contract, and that he/she has their authority to do so on their behalf.  4. All holidays are subject to availability at the time of booking. No Contract shall be made until the deposit (or,where appropriate, the full fare) has been paid, whether or not a booking confirmation has been issued but all money paid to a travel agent shall be treated as having been paid to Cunard. Failure to pay the balance by the due date shall entitle Cunard to cancel the booking and retain the deposit by way of a cancellation charge. Failure to pay any other amount by the due date shall entitle Cunard to cancel the booking and to retain an amount by way of a cancellation charge as set out in clause 25. 5. A booking may only be made by a person aged 18 or over. All Guests who, at the time of departure, will be under 18 years of age must be accompanied by a Guest aged 21 or over who will at all times during the holiday be responsible for their welfare, conduct and behaviour. 6. Children aged 6 months or less at the commencement of the holiday will be refused permission to board the ship and Cunard shall have no liability whatsoever for any consequences of such refusal. Certain holidays also have prohibitions on children aged 12 months or less, Guests should check with Cunard before booking. 7. Cunard does not have on board its ships adequate medical facilities for childbirth. Accordingly pregnant women are only allowed to travel if pregnant for 24 weeks or less at the time of the voyage disembarkation. All pregnant women are required to produce a doctor’s or midwife’s letter stating that mother and baby are in good health, fit to travel and that the pregnancy is not high-risk. The letter must also include the estimated date of delivery
(EDD) calculated from both the last menstrual period (LMP) and ultrasound (if performed). Cunard cannot accept a booking or subsequently carry a Guest unless they comply with the requirements of this clause.. In the case of a booking by or on behalf of a pregnant Guest made before it could reasonably have been known that the Guest would not be able to take the holiday by reason of this clause, Cunard will refund in full the fare paid by or on behalf of that Guest and the fare paid by any accompanying Guest but shall otherwise have no liability whatsoever. Cunard expressly reserves the right to refuse passage on board to any Guest who appears to be in an advanced state of pregnancy and Cunard shall have no liability whatsoever in respect of either such refusal and/or the carriage of any such Guest.
 8. Cunard reserves the right to require any Guest to produce medical evidence of fitness to travel on the holiday. 9. Guests with physical or mental disabilities or other conditions which may require special treatment or assistance (including Guests who use wheelchairs) must advise Cunard in writing before a booking is made. Guests who use wheelchairs must furnish their own standard size wheelchairs and must be accompanied by a travelling companion fit and able to assist them. Ships wheelchairs are available for emergency use only. Further information is contained in the brochure. Cunard reserves the right to refuse passage to any Guest who has failed to notify Cunard of such disabilities or need for assistance or who in the opinion of Cunard is unfit for travel or whose condition may constitute a danger to themselves or to others on board. 10. A Guest shall not have the right to exclusive occupancy of a stateroom with two or more berths or a twin/double hotel room unless the single person surcharge is paid. If a cancellation results in a Guest becoming the sole occupant of a stateroom with two or more berths or a twin/double hotel room, he/she shall be liable to pay the single person surcharge. If a cancellation reduces the number of Guests originally booked in a stateroom or hotel room together, the remaining Guests shall each be liable to pay any increase in the fare arising as the result of such reduction. 11. For fly voyages (and if not already confirmed at the time of booking), Cunard will issue an ATOL confirmation invoice giving the details of the flight arrangements (including UK and destination airports) within a reasonable time after such arrangements are known.  12. Shore excursions are available for separate purchase onboard and are arranged by Cunard with local operators. They do not form part of the Contract. Other excursions not arranged by Cunard may also be available for purchase at the hotel, but such excursions similarly do not form part of the Contract and Cunard has no responsibility for their proper performance. AMENDMENTS TO THE CONTRACT
13. In clauses 13 and 14, “another person” means another person who satisfies all conditions applicable to the holiday. A booking may be transferred to another person provided that the Guest consults with Cunard prior to purporting to transfer the holiday (so that, for example, Cunard may require the holiday is transferred to someone on its wait list) and Cunard receives the transfer request more than 56 days before the scheduled departure date. Between 56 and 14 days (inclusive) before the scheduled departure date and subject to the conditions above, Cunard will normally agree to such a transfer only where the original Guest will be prevented from travelling by reason of an unavoidable event (such as illness, death of a close relative or jury service) and Cunard may require satisfactory evidence before agreeing to the transfer. All transfers of a booking to another person at any time up to 14 days or more before the scheduled departure date will be subject to an administration charge of £20.
 14. Any request for a transfer of a booking to another person which is received by Cunard 13 days or less before the scheduled departure date shall be treated as a cancellation by the Guest of the original booking and a cancellation charge under clause 25 shall become payable.  15. Any transfer of a fly cruise will also be subject to any charges imposed by the airline. Guests should note that airlines may not allow transfers on scheduled flights and that a flight booking may have to be cancelled and rebooked, in which event the re-booking will always be subject to flight availability and to payment of any charges imposed by the airline which may, in some cases, be the full cost of the ticket.  16. Subject always to availability and to payment of both an administration charge of £100 and any expenses (such as airline and/or hotel charges) incurred by Cunard as a result, a Guest may, at Cunard’s discretion, transfer to another holiday advertised in the brochure which is for a similar duration and price at any time up to 56 days before the original scheduled departure date. After that time, any such transfer will be treated as a cancellation by the Guest and a cancellation charge under clause 25 shall become payable. 17. All such transfers to another holiday will be treated as a new booking. Any discount or promotion applicable to the original booking may not apply to the new booking, in which case the Guest shall be required to pay any difference in fare. 18. After a holiday has been booked, Cunard will try to accommodate any request for a change (such as a change of stateroom), but such changes are always at Cunard’s discretion and are subject to an administration charge of £20. INSURANCE
19. It is a condition of the Contract that every Guest must have travel insurance in force for the entire duration of the holiday. Details of the insurance policy (which must as a minimum include medical and repatriation coverage for not less than £2 million) must be provided at the time of booking or as soon as practicable thereafter.
 20. Wherever possible, Cunard will offer general assistance to any Guest who suffers illness, personal injury or death during the period of the holiday, whether or not arising from an activity forming part of the holiday and whether or not the result of fault by any party. 21. Any cost or expense which is reasonably incurred by Cunard for or on behalf of the Guest in respect of any form of medical, dental or similar treatment, hotel, transportation, repatriation or any other expense shall be repayable by the Guest to Cunard, whether or not such sum is covered by the Guest’s travel insurance. FARES AND EXTRAS
22. All prices are based on costs and exchange rates as at March 2008, and Cunard reserves the right to vary particulars and prices shown in this brochure after the date of publication. Fares, prices, discounts, supplements and special offers advertised in this brochure or elsewhere may be withdrawn or changed. Prices may go up or down. Passengers should contact their travel agent for up to date prices and charges before booking, or call
us on 0845 0710300, or visit our website
www.cunard.co.uk. 23. The fare can be varied due to changes in transportation costs such as fuel, scheduled air fares and other airline cost changes which are part of the contract between the airline (and their agents) and Cunard, government action such as changes in VAT or any other government imposed changes and currency changes in relation to an exchange rate variation. In the case of any small variation, an amount equivalent to 2 per cent of the fare of your travel arrangements, which excludes insurance premiums and any amendment charges, will be absorbed for increases but not retained from refunds. For larger variations this 2 per cent will still be absorbed for increases but not retained from refunds. In either case there will be an administration charge of £1 per Guest, together with an amount to cover agents' commission. If this means the Guest has to pay an increase of more than 10 per cent of the fare, the Guest may cancel the holiday and receive a full refund of all monies paid except for any amendment charges. Cunard will consider an appropriate refund of insurance premiums paid if the Guest can show that he/she was unable to transfer or re-use the policy. Should the Guest decide to cancel for this reason, the Guest must exercise his right to do so within 14 days from the issue date printed on the final invoice. Alternatively, the Guest can accept an offer of an alternative holiday if Cunard is able to provide an alternative and transfer payment made in respect of the original holiday to the alternative holiday.
If the cost of the alternative holiday is less than the original holiday the difference in price will be refundable. Cunard will also pay compensation as set out in Clause 27 below. Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the fare of your holiday due to contractual and other protection in place. 24. All accounts for on-board services and goods and for shore excursions must be settled in full before the Guest leaves the ship. In the event that a Guest fails to settle his on-board account at or before the completion of the holiday, Cunard shall be entitled to make a reasonable administration charge for the subsequent collection of such sum due in addition to any costs of legal process.
CANCELLATION BY THE GUEST
25. The Guest may cancel the Contract at any time prior to the commencement of the holiday by giving notice in writing to Reservations Department, Cunard, Richmond House, Terminus Terrace, Southampton SO14 3PN (fax number 023 8065 7030), but in that event Cunard shall be entitled to levy a cancellation charge as a percentage of the fare paid in accordance with the following scales. World Cruise Voyages Period before departure within Cancellation
which written notice of cancellation charges is received by Cunard (percentage of fare paid) From the date of booking until 91 days before departure Deposit
90 to 42 days 45%
41 to 16 days 75%
15 to 5 days 90%
Less than 5 days before departure or failure to embark 100%
All other Voyages
Period before departure within Cancellation which written notice of cancellation charges
is received by Cunard (percentage of fare paid)
From the date of booking until 57 days
before departure Deposit
56 to 42 days 45%
41 to 16 days 75%
15 to 5 days 90%

Less than 5 days before departure or failure to embark 100% For voyages with flights, departure day is the date of the flight departure. It may be possible for the Guest to re-claim these cancellation charges (less any applicable excess) under the terms of the Guest's insurance policy. Claims should be submitted to the appropriate insurer. After departure if the Guest disembarks whether by reason of sickness or any other reason the Guest will not be entitled to a refund of a proportion of the holiday not used.
ALTERATION AND CANCELLATION BY CUNARD PRIOR TO DEPARTURE

26. Whilst Cunard will do its best not to cancel or to make any significant alteration after a booking has been made, it shall nevertheless be entitled at any time prior to departure to cancel the Contract or to change the hotel or to change and/or curtail the itinerary where this reasonably becomes necessary on operational, commercial or other grounds. Cunard will inform the Guest of any such cancellation or change of itinerary as quickly as possible (with, where appropriate, written confirmation as soon as reasonably possible thereafter). If Cunard makes a significant alteration to the holiday it will inform the Guest or his travel agent as soon as reasonably possible. The Guest will have the choice of either accepting the alteration, accepting an offer of an alternative holiday of comparable standard if available (Cunard will refund any difference in fare if the alternative is of a lower value) or cancelling the holiday and receiving a full refund of all monies paid. The Guest recognises and agrees that it will not normally be possible for Cunard to offer an appropriate substitute holiday which is available at about the same time as and/or with a similar itinerary to that originally booked, but Cunard will do its best to provide a suitable alternative holiday of similar duration and value. The Guest must notify Cunard of his/her decision as soon as reasonably possible and in any event not later than 14 days of being informed of the significant alteration. 27. If the Guest cancels the holiday in the circumstances set out in clause 26 or if Cunard cancels the holiday, the Guest shall also be entitled to compensation as follows (except if the change or cancellation is due to force majeure, non-payment by the Guest or where the minimum number of Guests required for a holiday to proceed is not reached).

Period of notification given Compensation per full fare by Cunard paying Guest
90-43 days for World Cruises and
56 to 43 days for all other voyages 5% holiday credit
42 to 29 days 10% holiday credit
28 to 15 days 15% holiday credit
14 days or less 20% holiday credit

The value of any holiday credit will be calculated by reference to the fare actually paid for the cancelled holiday and may only be used for other bookings with Cunard. Any such new booking must be made by no later than 31 December of the year after the date of the original holiday. Credit vouchers may be redeemed against the fare of the new holiday net of any discount available to the Guest at the time of booking. The compensation set out above does not exclude the Guest from claiming more if he/she is entitled to do so or from requesting that compensation be provided in a different form.
ALTERATION AND CANCELLATION BY CUNARDAFTER DEPARTURE
28. After departure, Cunard does not guarantee that the ship will call at every port on the itinerary or follow every part of the advertised route or schedule or that every part of the holiday will be provided, although Cunard will exercise reasonable skill and care to provide the holiday. Cunard reserves the absolute right to decide whether or not to omit any such port(s) and/or to call at additional ports and/or to change the advertised route or schedule. If Cunard is unable to provide a significant proportion of the holiday, it will make suitable alternative arrangements, at no extra cost to the Guest, for the continuation of the holiday. If the Guest does not accept them, for good reasons, or, if it is impossible to make suitable alternative arrangements Cunard will where appropriate, provide the Guest with transport back to the place of departure or to another place to which Cunard and the Guest have agreed. In both cases Cunard will, where appropriate, compensate the Guest. Please note that compensation will not be payable if an alteration is minor or if Cunard is not able to provide a significant proportion of the holiday due to force majeure.
29. Transit or part transit of straits, other sea areas controlled by vessel traffic schemes, canals, rivers and all other navigable waterways may be subject to delay due to operational circumstances and/or the requirements of the local authorities and Cunard shall have no liability whatsoever in respect of any such delay.SECURITY, SAFETY AND SUPPORT
30. Guests are expected at all times to conduct themselves in a proper manner and with due regard to the health, safety, comfort, enjoyment and general well-being of all persons both on board the ship and involved in the provision of any service or facility forming part of the holiday (at the hotel, on board ship and elsewhere) or any shore excursion, and the Guest expressly agrees to this. If it appears that a Guest’s conduct, behaviour or health is such as to be a breach of this requirement or the Guest's behaviour, health or conduct is likely to endanger the Guest’s own health or safety or that of any other Guest or crew or may make the Guest likely to be refused permission to go ashore at any port or may make Cunard liable for the costs of any medical treatment and/or maintenance and support and/or repatriation, then Cunard and/or the Master shall have the right according to the particular circumstances to take any one or more of the following measures as may appear to be reasonable and appropriate –
• remove the Guest from the hotel;
• repatriate the Guest to the UK;
• refuse to embark or to disembark the Guest at any
particular port or other place of call;
• disembark the Guest;
• transfer the Guest to another stateroom;
• confine the Guest to a particular stateroom or to the
ship’s medical centre;
• through the ship’s doctor and/or his staff, administer any
drug, medicine or other substance of a similar nature, or
admit and/or confine the Guest to a hospital or any
similar institution at any port as the ship’s doctor may
consider necessary.
31. In the event of Cunard and/or the Master acting in accordance with clause 30 above, neither the Guest nor (at the sole discretion of Cunard) any other person travelling with the Guest (whether or not under the same booking) shall be entitled to make a claim against Cunard for any loss or expense incurred as a result of such action, whether for a full or partial refund of the fare or for any other form of compensation or for the cost of returning to the United Kingdom or to any other place or for any other form of loss or expense whatsoever. Where the Guest is repatriated pursuant to this clause at Cunard’s expense, Cunard shall have the right to recover the cost of this.32. If any Guest is denied the right to board an aircraft because, in the reasonable opinion of the Captain, the Guest is unfit to travel or represents a threat to the safety of the aircraft or its guests or crew or is abusive or disruptive, Cunard will not be liable to complete the Guest's holiday arrangements and will not be liable to pay any refunds or compensation. If an aircraft is forced to make an unscheduled landing as a result of the conduct of any Guest, Cunard shall have the right to recover the full cost thereof from the Guest.33. For security reasons, it may be necessary at any time to search Guests and/or their luggage and goods and the
Guest agrees to allow such search upon being so requested by the Master or any other authorised person.
34. The Guest must not bring on board the ship any goods or articles of an inflammable or dangerous nature, nor any controlled or prohibited substance. To do so shall be a breach of these Conditions and shall render the Guest strictly liable to Cunard for any injury, loss, damage or expense and the Guest shall compensate Cunard in full for any loss, damage or expense suffered by Cunard as a result of such breach. The Guest may also be personally liable to statutory penalties. The Master (or any other officer delegated for the purpose) shall be entitled at all times to enter and search the stateroom and personal luggage (whether or not in the stateroom) of any Guest whom the Master reasonably believes may be in breach of this clause. Where the Guest is found to be in breach of this clause, Cunard and/or the Master of the ship shall be entitled to exercise any of the powers conferred by clause 30 and clause 31 shall apply.35. Any crew member or other person authorised by Cunard shall be entitled to enter a Guest’s stateroom to carry out necessary inspection, maintenance or repair work or for any purpose associated therewith.COMPLAINTS
36. Any problem which arises during a holiday must be raised by the Guest at the time with a representative of Cunard. If the problem is not resolved to the full satisfaction of the Guest during the holiday, it is essential that to enable the complaint to be investigated properly, it must be notified in writing to Cunard at the earliest opportunity thereafter and in any event no later than 28 days after the Guest’s return from the holiday. Failure to report the complaint within this time may adversely affect Cunard’s ability to investigate and deal with it and may prejudice any future claim. These are the terms and conditions which will apply to your holiday. Please read them carefully as you will be bound by them.
DEFINITIONS
1. In these Conditions and unless the context requires otherwise: “the Contract” means the contract made between Cunard and the Guest relating to the holiday; “Cunard” means Carnival plc trading as Cunard Line; “fare” means the fare for the holiday (excluding shore excursions and any additional charges shown as such in the relevant Cunard brochure or otherwise advertised) applicable at the time of booking and payable by the Guest under the Contract; “force majeure” means unusual and unforeseeable circumstances beyond the control of Cunard that Cunard cannot, even with the exercise of reasonable skill and care, provide the holiday, or part thereof, including any part of the itinerary, and includes (without limitation) war or threat of war, terrorist activity or the threat of terrorist activity, riots, civil commotion, disaster, Act of God, natural and nuclear disaster, fire, closure of ports, strikes or other industrial action, medical problems on board the ship or at intended ports, including in each case incidents of infectious or other diseases or illnesses, lawful deviation at sea in response to a distress call or other emergency and adverse weather conditions; “Guest” means each and every person named in the booking and/or a Cunard ticket; “holiday” means the voyage holiday as described in the relevant Cunard brochure or other documentation published by or on behalf of Cunard including any flights to and from the UK and any pre-voyage and/or post-voyage package, but not including shore excursions or shuttle services; “itinerary” means the proposed itinerary as described in the relevant Cunard brochure or other documentation published by or on behalf of Cunard; “shore excursion” means any excursion offered for sale by Cunard in the “Voyage Information” guide applicable to a holiday for which a separate charge is payable at the time outside the all-inclusive fare whether booked in the UK prior to the commencement of the holiday or on board the ship; “shuttle service” means any transportation service (ferry, bus, coach or minibus) provided by a third party which may (without guarantee) be available to Guests in certain ports; “a significant alteration” means major changes to your holiday; "Supplier(s)" means any company or individual which provides any service forming part of the holiday.
THE CONTRACT
2. The Contract shall be between Cunard and the Guest on the basis of these Conditions and the information contained in the brochure, and shall be governed by English law and the non-exclusive jurisdiction of the English courts. By entering the contract Cunard agrees to exercise reasonable skill and care to provide the holiday.
3. By making a booking, the Guest confirms that all persons named in the booking (and their personal representatives) have agreed to be bound by these Conditions and all other terms of the Contract, and that he/she has their authority to do so on their behalf. 4. All holidays are subject to availability at the time of booking. No Contract shall be made until the deposit (or, where appropriate, the full fare) has been paid, whether or not a booking confirmation has been issued but all money paid to a travel agent shall be treated as having been paid to Cunard. Failure to pay the balance by the due date shall entitle Cunard to cancel the booking and retain the deposit by way of a cancellation charge. Failure to pay any other amount by the due date shall entitle Cunard to cancel the booking and to retain an amount by way of a cancellation charge as set out in clause 25.5. A booking may only be made by a person aged 18 or over. All Guests who, at the time of departure, will be under 18 years of age must be accompanied by a Guest aged 21 or over who will at all times during the holiday be responsible for their welfare, conduct and behaviour.6. Children aged 6 months or less at the commencement of the holiday will be refused permission to board the ship and Cunard shall have no liability whatsoever for any consequences of such refusal. Certain holidays also have prohibitions on children aged 12 months or less, Guests should check with Cunard before booking.7. Cunard does not have on board its ships adequate medical facilities for childbirth. Accordingly Cunard cannot accept a booking or subsequently carry any Guest who will be 24 weeks or more pregnant by the end of the intended holiday (whether or not a fly-voyage). In the case of a booking by or on behalf of any such Guest made before it could reasonably have been known that the Guest would not be able to take the holiday by reason of this clause, Cunard will refund in full the fare paid by or on behalf of that Guest and the fare paid by any accompanying Guest but shall otherwise have no liability whatsoever. Cunard expressly reserves the right to refuse passage on board to any Guest who appears to be in an advanced state of pregnancy and Cunard shall have no liability whatsoever in respect of either such refusal and/or the carriage of any such Guest.8. Cunard reserves the right to require any Guest to produce medical evidence of fitness to travel on the holiday.9. Guests with physical or mental disabilities or other conditions which may require special treatment or assistance (including Guests who use wheelchairs)
must advise Cunard in writing before a booking is made. Guests who use wheelchairs must furnish their own standard size wheelchairs and must be accompanied by a travelling companion fit and able to assist them. Ships wheelchairs are available for emergency use only. Further information is contained in the brochure. Cunard reserves the right to refuse passage to any Guest who has failed to notify Cunard of such disabilities or need for assistance or who in the opinion of Cunard is unfit for travel or whose condition may constitute a danger to themselves or to others on board.
10. A Guest shall not have the right to exclusive occupancy of a stateroom with two or more berths or a twin/double hotel room unless the single person surcharge is paid. If a cancellation results in a Guest becoming the sole occupant of a stateroom with two or more berths or a twin/double hotel room, he/she shall be liable to pay the single person surcharge. If a cancellation reduces the number of Guests originally booked in a stateroom or hotel room together, the remaining Guests shall each be liable to pay any increase in the fare arising as the result of such reduction.11. For fly-voyages (and if not already confirmed at the time of booking), Cunard will issue an ATOL confirmation invoice giving the details of the flight arrangements (including UK and destination airports) within a reasonable time after such arrangements are known.12. Shore excursions are available for separate purchase on board and are arranged by Cunard with local operators.They do not form part of the Contract. Other excursions not arranged by Cunard may also be available for purchase at the hotel, but such excursions similarly do not form part of the Contract and Cunard has no responsibility for their proper performance. AMENDMENTS TO THE CONTRACT13. In clauses 13 and 14, “another person” means another person who satisfies all conditions applicable to the voyage. A booking may be transferred to another person provided that the Guest consults with Cunard prior to purporting to transfer the voyage (so that, for example,Cunard may require the voyage is transferred to someone on its wait list) and Cunard receives the transfer request more than 56 days before the scheduled departure date. Between 56 and 14 days (inclusive) before the scheduled departure date and subject to the conditions above, Cunard will normally agree to such a transfer only where the original Guest will be prevented from travelling by reason of an unavoidable event (such as illness, death of a close relative or jury service) and Cunard may require satisfactory evidence before agreeing to the transfer. All transfers of a booking to another person at any time up to 14 days or more before the scheduled departure date will be subject to an administration charge of £20.14. Any request for a transfer of a booking to another person which is received by Cunard 13 days or less before the scheduled departure date shall be reated as a cancellation by the Guest of the original booking and a cancellation charge under clause 25 shall become payable.15. Any transfer of a fly-voyage will also be subject to any charges imposed by the airline. Guests should note that airlines may not allow transfers on scheduled flights and that a flight booking may have to be cancelled and rebooked, in which event the re-booking will always be subject to flight availability and to payment of any charges imposed by the airline which may, in some cases, be the full cost of the ticket.16. Subject always to availability and to payment of both an administration charge of £100 and any expenses (such as airline and/or hotel charges) incurred by Cunard as a result, a Guest may, at Cunard’s discretion, transfer to another holiday advertised in the brochure which is for a similar duration and price at any time up to 56 days before the original scheduled departure date. After that time, any such transfer will be treated as a cancellation by the Guest and a cancellation charge under clause 25 shall become payable.17. All such transfers to another holiday will be treated as a new booking. Any discount applicable to the original booking may not apply to the new booking, in which case the Guest shall be required to pay any difference in fare.18. After a holiday has been booked, Cunard will try to accommodate any request for a change (such as a change of stateroom), but such changes are always at Cunard’s discretion and are subject to an administration charge of £20.INSURANCE
19. It is a condition of the Contract that every Guest must have travel insurance in force for the entire duration of the holiday. Details of the insurance policy (which must as a minimum include medical and repatriation coverage for not less than £2 million) must be provided at the time of booking or as soon as practicable thereafter.
20. Wherever possible, Cunard will offer general assistance to any Guest who suffers illness, personal injury or death during the period of the holiday, whether or not arising from an activity forming part of the holiday and whether or not the result of fault by any party. 21. Any cost or expense which is reasonably incurred by Cunard for or on behalf of the Guest in respect of any form of medical, dental or similar treatment, hotel, transportation, repatriation or any other expense shall be repayable by the Guest to Cunard, whether or not such sum is covered by the Guest’s travel insurance.FARES AND EXTRAS
22. All fares are based on costs and exchange rates as at December 2007, and Cunard reserves the right to vary particulars and prices shown in this brochure after the date of publication. Fares, prices, discounts, supplements and special offers advertised in this brochure or elsewhere may be withdrawn or changed.Prices may go up or down. The basic fare excludes any fuel supplement charge which may be added to it. Guests should contact their travel agent for up to date prices and charges before booking, or call us on 0845 071 0300, or visit our website
www.cunard.co.uk. 23. The fare can be varied due to changes in transportation costs such as fuel, scheduled air fares and other airline cost changes which are part of the contract between the airline (and their agents) and Cunard, government action such as changes in VAT or any other government imposed changes and currency changes in relation to an exchange rate variation. In the case of any small variation, an amount equivalent to 2 per cent of the fare of your travel arrangements, which excludes insurance premiums and any amendment charges, will be absorbed for increases but not retained from refunds. For larger variations this 2 per cent will still be absorbed for increases but not retained from refunds. In either case there will be an administration charge of £1 per Guest, together with an amount to cover agents' commission. If this means the Guest has to pay an increase of more than 10 per cent of the fare, the Guest may cancel the holiday and receive a full refund of all monies paid except for any amendment charges. Cunard will consider an appropriate refund of Under the terms of our booking conditions all guests travelling with us are required to have valid travel insurance in place. The cover described below has been specially arranged by Preferential Insurance Services Limited (“Preferential”) and underwritten by the United Kingdom Branch of Union Reiseversicherung AG (the “Insurer”). Insurance cover must be purchased within 14 days of booking your voyage.A summary of the cover is shown below. Cover will only commence upon payment of the premium. If you wish to purchase this insurance please contact the Travel Insurance Booking Line on: 0845 230 7136 or if you are calling from outside of the UK +44 (0) 845 230 7136. The Travel Insurance Booking Line is run by Travel Insurance Facilities plc on behalf of theInsurer.
This Insurance is only available to EU residents who purchase their voyage and policy in the UK. Please note repatriation will be to your home country. No cover will be provided in your home country.
Excesses
You will pay the first £125 (for persons 70 years and over at the date of travel) or £75 (for persons under 70 years at the date of travel) of any claim for Cancellation, Abandonment, Personal Possessions, Personal Money, Emergency Medical Expenses, Personal Liability (increased to £250 when the claim is for damage to property) and Legal
Advice and Expenses.
Special Notice regarding your health and the health of anyone travelling with you who may cause you to cancel or cut short your trip:
Most travel insurance policies have health restrictions in them that may exclude any pre-existing conditions. You are required to answer the following questions:
Have you, or anyone who is travelling with you,1. Ever received treatment for:
(a) A heart related condition, stroke or hypertension (high
blood pressure)
(b) A breathing condition (including asthma)
(c) Cancer
(d) Diabetes
2. In the last few years:
(a) Been treated for any serious or re-occurring medical
condition
(b) Been asked to take regular prescribed medications
(c) Been referred to a specialist or consultant at a hospital for tests, investigations, diagnosis or treatment? If you answer ‘YES’ to any of the above questions you will be required to contact the Travel Insurance Advice Line on 0845 230 7136 (if you are outside of the UK please call +44 (0) 845 230 7136) either before purchasing your cover for a quotation for any additional terms applicable or immediately after purchasing your cover to ensure full cover is in place. All calls will be treated in the strictestconfidence and the decision will be confirmed to you in writing.
Significant exclusions
Please note the insurance is unable to provide cover for psychological conditions, such as stress, anxiety, depression, eating disorders or mental instability. In addition the policy does not provide cover for cancellation or curtailment claims due to any preexisting health conditions of a close  relative or business associate who is not travelling with you.
Change in Health Condition
If your health or medication changes between purchasing the insurance and travel you are required to call the Travel Insurance Advice Line on 0845 230 7136 (if you are outside of the UK please call +44 (0) 845 230 7136) to notify the change in risk. Before you purchase this insurance your attention must be brought to a number of important aspects: A brief summary of cover available is set out in the adjacent shaded panel. Before you commit to the insurance
please refer to the Policy of Insurance and Key Facts statement which will be sent to you by the Insurer.
Important NotesPolicy of Insurance
This contains the full details of what is and is not covered,and will be sent to you upon purchasing the insurance. Please read it carefully to ensure you understand the cover provided. A specimen copy will be made available prior to purchase upon request, please telephone: 0845 230 7136 (if you are outside of the UK please call +44 (0) 845 230 7136).
‘Cooling Off Period’
If the insurance does not meet your requirements you may cancel within 14 days of purchase (prior to travel if this is sooner) and, provided no claim has been made, obtain a refund. After this 14-day period insurance premiums are not refundable under any circumstances.
On-board medical treatment
Any guest who provides proof of purchase of this insurance at the time of seeking medical treatment at the on board medical centre, and who has declared all pre-existing medical conditions, had these accepted and paid any additional premium required, will only be charged up to the applicable insurance excess for treatment for the same condition. Carnival plc will undertake to recover the cost of treatment which exceeds the insurance excess from the Insurer.
Emergency Medical
This is not private medical Insurance. This policy only covers treatment of medical conditions in an emergency and which will respond quickly to treatment. It does not cover recurrent or long-term treatment. If shoreside medical attention is required, this treatment will be in a medical facility appropriate to your condition and the treatment required, and this may be within a state facility as determined by the assistance company.
Claims for Personal Possessions
This insurance does not provide cover on a ‘new for old’ basis, which means that deductions for age, wear and tear will be made where appropriate.
Sums Insured and Limits
All sections of the insurance have a limit on the amount the Insurer will pay, as described above. Some sections have internal limits such as the amount the Insurer will pay for any one item or personal money. Age Reductions/Loadings applicable to all Premiums • Children under 2 years of age are entitled to free cover when parents purchase this insurance. • You must give your age and date of birth details at the time of booking otherwise premiums applicable to persons aged over 70 years will be charged. All ages as at the date of travel. • Please note this travel insurance policy does not have an upper age limit, however, the basic rates above are determined by your age at the date of travel.
Reasonable Care
You are required to take all reasonable care of yourself and your property and to act at all times as though you are not insured.
Hazardous Activities
The insurance may not cover you when you take part in certain activities WHERE THERE IS A HIGH RISK OF INJURY. It is likely that all shore excursions booked through Carnival plc are included in the scope of emergency medical & repatriation cover. Please refer to your policy wording. Claims and Complaints The insurance policy contains the procedure which you should follow if you wish to make a claim or a complaint. Please note that your contract of insurance will be with Union Reiseversicherung AG, UK Branch and that Carnival plc will have no responsibility to you for claims or any other liability in connection with the same.
Jurisdiction
The insurance will be subject to English law unless otherwise agreed in writing.
Incorporation
Preferential is incorporated in the United Kingdom and Union Reiseversicherung AG is incorporated in Germany. Financial Services Authority Preferential Insurance Services Ltd is authorised and regulated in the United Kingdom by the Financial Services Authority (FSA). Union Reiseversicherung AG are authorised in Germany by BaFin and regulated in the United Kingdom by the Financial Services Authority.
Compensation
The insurance policy will be covered by the Financial Services Compensation Scheme. For booking conditions, information and insurance see pages 192-201 To book and for current fares, visit
www.cunard.co.uk, call 0845 071 0300 or contact your travel 200 el agent 201Holiday Package Insurance
Cancellation Up to Invoice cost
Departure Delay Up to £20 after 12 hours delay
Up to £10 after each subsequent
12 hours delay (max £100)
Missed Departure Up to £800
Abandonment Up to Invoice cost
Personal Possessions Up to £1,500
Single Article Limit Up to £300
Valuables Limit Up to £300
Delayed Possessions Up to £100 after 12 Hours
Personal Money Up to £500
Cash Limit Up to £250
Loss of Documents Up to £250
Emergency
Medical Expenses Up to £5,000,000
Hospital Benefit/ Up to £50 per 24 Hours (Max £600)
Cabin Confinement
Curtailment Up to Invoice cost
Personal Liability Up to £2,000,000
Personal Accident Up to £10,000
Legal Advice Up to £25,000 and Expenses Summary of Cover
LIABILITY
37. Cunard accepts responsibility for death, injury or illness caused by the negligent acts and/or omissions of it and its Suppliers. Cunard limits its liability, where applicable by the conventions referred to in clauses 40 to 44 inclusive. In any event, Cunard is not responsible for any improper or non-performance which is wholly attributable to the fault of the Guest; the unforeseeable or unavoidable act or omission of a third party unconnected with the provision of any services to be provided under the Contract; unusual and unforeseeable circumstances beyond the control of Cunard and/or the relevant Supplier the consequences of which could not have been avoided even if all due care had been exercised including (but not limited to) an event of force majeure; or any event which Cunard and/or the relevant Supplier could not even with all due care have foreseen or forestalled.
38. For claims not involving personal injury, death or illness or which are not subject to the conventions referred to in clauses 40 to 44 inclusive, Cunard's liability for improper performance of the Contract shall be limited to a maximum of twice the price the Guest affected paid for the holiday (not including insurance premiums and amendment charges) and Cunard shall have no liability for any loss of business or profits.39. All carriage (by land, air and sea) is subject to the terms and conditions of carriage of the actual carrier. These may limit or exclude liability. They are expressly incorporated into the Contract and they also form the terms and conditions of separate contracts between the Guest and the particular carrier as contained in that carrier’s ticket which is provided to the Guest before the scheduled departure date. Copies of these terms and conditions are available on request from Cunard. Cunard will ensure that the Guest is informed of the identity of the air carrier once it has been finalised and details of likely carriers are contained in the brochure. Cunard does not use any carrier on the EU banned carrier list, available via our website.40. Carriage of Guests and their luggage by air is governed by various international conventions (hereinafter “the international air conventions”), including the Warsaw Convention 1929 (whether as amended by the Hague Protocol 1955 or the Montreal Protocol 1999 or otherwise) or the Montreal Convention 1999. Flights between the UK and any member state of the European Union are currently governed by EC Regulation 889/2002 which gives legal effect to the Montreal Convention 1999. To the extent that Cunard may be liable as a nonperforming air carrier to Guests in respect of carriage by air, the terms of the international air conventions (including any subsequent amendments and any new convention which may be applicable to a Contract for a fly-voyage between Cunard and a Guest) are expressly incorporated into these Conditions. The international air conventions may permit the carrier to limit its liability for death and personal injury, loss of and damage to luggage and delay. Insofar as Cunard may have any liability to the Guest in respect of carriage by air, it shall be determined accordingly. Copies of these conventions are available from Cunard on request.41. Carriage of Guests and their luggage by sea is governed by the Athens Convention 1974 (whether as subsequently amended or otherwise “the Athens onvention”). A copy is available on request. The Athens Convention is expressly incorporated into these Conditions and any liability of Cunard for death or
personal injury or for loss of or damage to luggage arising out of carriage by sea shall be determined accordingly. In most cases, the Athens Convention limits the carrier’s liability for death or personal injury or loss of or damage to luggage and makes special provision for valuables. It presumes that luggage has been delivered undamaged to the Guest unless written notice is given to Cunard (as carrier):
(a) in the case of apparent damage, before or at the time of disembarkation or redelivery;
(b) in the case of damage which is not apparent or of loss, within 15 days from the date of disembarkation or redelivery or from the time when such redelivery should have taken place.
Any damages payable by Cunard up to the Athens Convention limits shall be reduced in proportion to any contributory negligence by the Guest and by the maximum deductible specified in Article 8 (4) of the Athens Convention.42. Insofar as Cunard may be liable to a Guest in respect of claims arising out of carriage by air or carriage by sea, Cunard shall be entitled to all the rights, defences, immunities and limitations available, respectively, to the actual air carrier (including its own terms and conditions of carriage) and under the Athens Convention, and nothing in these Conditions shall be deemed a surrender thereof. To the extent that any provision in these Conditions is made null and void by the Warsaw Convention, the Montreal Convention or the Athens Convention or any legislation compulsorily applicable or is otherwise unenforceable, it shall be void to that extent but no further.43. Insofar as the holiday may be performed on a ship not owned by Cunard, it is agreed that Cunard shall at all times nevertheless be deemed a ship owner for the purposes of the

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