Carnival's Terms & Conditions

The following terms and conditions (the “Booking Conditions”) apply to your cruise 

holiday with Carnival Cruise Lines, and, together with the information on our website 

at www.carnival.co.uk (the “website”), in our brochure and in any cruise holiday 

documentation that we may publish from time to time, form the basis of the contract 

between you and the Company relating to your cruise holiday. Please read the Booking 

Conditions carefully as you will be bound by them. In the event of a conflict between 

the information on our Website, the Booking Conditions and any other published 

information about your cruise holiday, the terms of the Booking Conditions will prevail. 

1. DEFINITIONS

In these Booking Conditions, unless the context otherwise requires:

1.1 “Carnival Cruise Lines” means Carnival Cruise Lines, Limited, the operator of the 

Cruises;

1.2 “Company” (or “we” or “SeaVacations”) means SeaVacations UK Limited, trading as 

Carnival Cruise Lines, with registered company number 03633566 and its registered 

office address at Carnival House, 5 Gainsford Street, London, SE1 2NE; 

1.3 “Contract” means the contract made between the Company and the Passenger 

relating to the Holiday; 

1.4 “Cruise” means the cruise onboard the Ship as described on the Website and in 

any other documentation from time to time published by or on behalf of the Company;

1.5 “force majeure” means unusual and unforeseeable circumstances beyond the 

control of the Company or the relevant Supplier including (without limitation) technical 

problems, war or threat of war, terrorist activity or the threat of terrorist activity, riots, civil 

commotion, disaster, Act of God, natural and nuclear disaster, fire, closure of ports, 

strikes or other industrial action, medical problems onboard the ship or at intended 

ports, including, in each case, incidents of infectious or other diseases or illnesses, 

lawful deviation at sea in response to a distress call or other emergency and adverse 

weather conditions;

1.6 “Holiday” means the Cruise, any flights to and from the UK, transfers (except where 

shown as not included) and any pre-cruise and/or post-cruise package which is sold 

at the same time as the Cruise, but not including shore excursions, shuttle services or 

any other optional programmes or activities described on the Website or in any other 

published information about the Cruise; 

1.7 “Passenger” or “you” means each and every person named in the reservation and/

or a Carnival Cruise Lines ticket;

1.8 “price” means the price for the Holiday (excluding shore excursions and any 

additional charges shown as such in the Carnival Cruise Lines brochure, on the website 

or as otherwise advertised,) as detailed in the confirmation invoice issued by the 

Company and payable by the Passenger under the Contract; 

1.9 “shore excursion” means any excursion offered for sale by Carnival Cruise Lines for 

which a separate charge is payable at the time outside the price whether reserved in 

the UK prior to the commencement of the Holiday or purchased onboard the Ship; 

1.10 “shuttle service” means any transportation service (ferry, bus, coach or minibus) 

provided by a third party which may be available to Passengers in certain ports; and

1.12 “Supplier(s)” means any company or individual, including but not limited to Carnival 

Cruise Lines, contracted by SeaVacations to provide any service forming part of the 

Holiday. 

2. RESERVATIONS AND DEPOSIT

2.1 To make a reservation, you can either contact our Reservations department directly 

by telephoning us on 0845 351 0556, send an email enquiry to reservationsuk@

carnival.com, or book online at www.carnival.co.uk. Alternatively, please contact 

an ABTA or ATOL bonded travel agent who will make a reservation with us on your 

behalf. By making a reservation, the Passenger confirms that all persons named 

in the reservation including minors and persons under disability (and their personal 

representatives) have agreed to be bound by these Booking Conditions and all other 

terms of the Contract, and that he/she has their authority to do so on their behalf.

2.2 All Holidays are subject to availability at the time of booking. Subject to availability, 

you can reserve a specific cabin of your choice. Alternatively, if we offer and you reserve 

a “Guaranteed” category of cabin i.e. Suite, Balcony, Ocean View or Interior, we will 

guarantee that you receive a stateroom of the category that you have selected as a 

minimum, but the particular cabin and deck will be allocated to you when you check-in. 

2.3 To confirm your reservation, you must make the following payment to SeaVacations 

(if you have booked directly with us) or to your travel agent:

2.3.1 if you book more than 75 days before departure, you must pay the deposit to 

reserve your holiday; 

2.3.2 if you book 75 days or less before departure (a “late booking”), you must pay the 

total Price to reserve your holiday. Payments for late bookings must be made in cleared 

funds (i.e. by BACS or CHAPS transfer or by credit card).

2.4 The table below gives our usual deposit amounts per person for each Holiday at 

the time of publication of these Booking Conditions. However, these are subject to 

change and you will be advised the correct deposit amount at the time of making your 

reservation. You will be asked to pay a deposit of an additional £100 per person for 

Holidays that include a flight. 

Duration of holiday Deposit required per person

3 nights £70

4 nights £110

5 nights £140

6 and 7 nights £180

8 nights £210

10 nights £280

Alaska cruise £250

European cruises:

9, 12 and 14 nights £280 

Transatlantic £280

Panama Canal £280

Transpacific £335

2.5 Back-to-back cruises (i.e. two or more Cruises that are taken sequentially) 

constitute two separate reservations. Accordingly we require two deposits, one for 

each reservation. If you book back-to-back cruises and either one or all cruises are 

booked under a “Guaranteed” status, there is the possibility you will be allocated 

different staterooms on each cruise, therefore necessitating the need to move between 

staterooms on the changeover day between cruises.

2.6 If you wish to pay by credit card, we will charge you a handling charge of 1.5% 

of the price of your Holiday for VISA, Mastercard and AMEX cards. This charge is 

additional to the price shown in your confirmation invoice. We do not make any charge 

for debit card payments.

2.7 On receipt of the required deposit or the total price (as required), the Company 

will, subject to availability of the Holiday, issue to you or your travel agent an invoice 

confirming your Holiday reservation and setting out the balance of the price due and 

the date due (the “confirmation invoice”). No Contract is made until the deposit (or, 

where required, the full price) has been paid, whether or not a confirmation invoice has 

been issued, but all money paid to a travel agent in relation to your reservation, shall be 

treated as having been paid to the Company, subject only to clause 2.7 below. 

2.8 Where you purchase an ATOL protected Holiday that includes flights through a 

travel agent, money that you pay to your agent for your Holiday will be held by the agent 

(until the agent pays your money to us) on behalf and for the benefit of the Air Travel 

Trust at all times in the case of our insolvency. In the case of our insolvency, any money 

that you have paid your agent that is still held by your agent and any money that you 

subsequently pay the agent shall be held by the agent on behalf and for the benefit of 

the Air Travel Trust without any obligation to pay that money to us.

2.9 Failure to pay the balance of the price by the due date specified in the confirmation 

invoice shall entitle the Company to cancel the reservation and retain the deposit by 

way of a cancellation charge. Failure to pay any other amount by the due date shall 

entitle the Company to treat the reservation as cancelled and retain an amount by way 

of a cancellation charge as set out in clause 9.

2.10 It is a condition of the Contract that every Passenger must have full and valid 

travel insurance in force for the entire duration of the Holiday. Insurance cover must 

include as a minimum cancellation of your Holiday and medical and repatriation 

coverage for not less than £2 million and the cost of emergency evacuations from 

the ship, including by helicopter. Your travel insurance must also cover pre-existing 

medical conditions worldwide, or as a minimum, in the countries that the Passenger 

is due to visit. Any cost or expense which is reasonably incurred by the Company 

for or on behalf of the Passenger in respect of any form of medical, dental or similar 

treatment, hotel, transportation, repatriation or any other expense shall be repayable 

by the Passenger to the Company, whether or not such sum is covered by the 

Passenger’s travel insurance. 

2.11 For Holidays including flights to or from the UK (and if not already confirmed at 

the time of booking), the Company will issue an ATOL confirmation giving the details 

of the flight arrangements (including UK and destination airports) within 3 days of your 

payment being accepted.

2.12 Reservations may only be made by a person aged 21 or over. Passengers who, 

at the time of departure, will be under the age of 21 years must be accompanied by 

and share a stateroom with a parent, grandparent or legal guardian of 25 years or 

older. Proof of guardianship may be required. Adult passengers are responsible for 

the welfare, safety and behaviour of their minor guests at all times during the Holiday. 

Infants must be at least 6 months old on the departure date in order to be eligible to 

travel, except that for some cruises (e.g. transatlantic), the minimum age for infants is 

more than 6 months (please check with SeaVacations before making your reservation). 

2.13 Carnival Cruise Lines does not have adequate medical facilities for childbirth 

or for pre- or post- natal care onboard its ships. Accordingly, the Passenger agrees 

not to book a Cruise or board the ship unless on the day of disembarkation she is 

pregnant for 24 completed weeks or less. All pregnant women agree to provide to us 

or Carnival Cruise Lines, prior to embarkation, a doctor’s statement verifying that her 

gestational status is in accordance with this policy and certifying her fitness to travel 

even if she will be less than 24 completed weeks pregnant upon disembarkation. 

Failure to do so shall result in the cancellation of the Passenger’s reservation without 

refund, compensation or payment except as set out in cancellation policy in clause 

9, based on the timing of such cancellation. In the case of a booking by or on behalf 

of a pregnant Passenger before it could reasonably have been known that the 

Passenger would not be able to join the Holiday by reason of the Passenger entering 

their 24th week of pregnancy or more on the date of departure, the Company will 

refund in full the price paid by or on behalf of that Passenger and the price paid by 

any accompanying Passenger, provided that the pregnant Passenger notified the 

Company as soon as reasonably practicable upon becoming aware that she would 

not be able to join the Holiday, but shall otherwise have no liability whatsoever. Carnival 

Cruise Lines has the right to refuse passage onboard to any Passenger who appears 

to be at a stage of pregnancy beyond that which is permissible under these Booking 

Conditions and the Company shall have no liability whatsoever in respect of either 

such refusal and/or the carriage of such Passenger.

2.14 The ship’s doctor is not qualified to deliver babies or to offer pre or post natal 

treatment and no responsibility is accepted by us or the Company in respect of the 

inability to provide such services or equipment.

3. AMENDMENTS AND TRANSFERS

3.1  A reservation can be transferred to another person if the original Passenger is 

prevented from travelling by reason of an unavoidable event (such as illness, death of 

a close relative or jury service), provided that the Company is given no less than 14 

days’ notice before departure. The replacement passenger must satisfy all conditions 

applicable to the Holiday and the Company may require satisfactory evidence before 

agreeing to the transfer. The Company will charge an administration charge of £35 

for effecting such a transfer. Transfers of name, Cruise or hotel made before 58 days 

before departure, in the case of a European cruise, and 48 days before departure, 

in the case of any other cruise, are usually permissible for an administration fee of 

£35 per person. Any other transfers, including all flight bookings, may be treated 

as cancellation of the Contract by the Passenger and a cancellation charge under 

clause 9 shall become payable. The criteria for allowing transfers may be changed by 

SeaVacations at any time without notice.

3.2  Any transfer of a Holiday including flights will also be subject to any additional 

charges imposed by the airline. Passengers should note that airlines may not allow 

transfers on scheduled flights and that a flight booking may have to be cancelled and 

re-booked in which event the re-booking will always be subject to flight availability and 

to payment of any charges imposed by the airline which may, in some cases, by the 

full cost of the ticket.

4. ACCURACY OF INFORMATION

4.1 We make every effort to ensure the accuracy of the Website, our brochures and 

any other information about your Holiday that is published by us or on our behalf, 

but since arrangements are made in advance, we may need to make changes. Any 

changes will be advised to you before you make your reservation.

4.2 All pictures and photographs on the Website and in the brochures and in any other 

information we publish are for guidance only and facilities may differ from those shown.

5. PRICES

5.1 The Company reserves the right to vary particulars and prices after the date 

of publication. Prices, discounts, supplements and special offers advertised in the 

brochure, on our Website or elsewhere may be withdrawn or changed. Prices may go 

up or down. Passengers should contact the Company or their travel agent for up to 

date prices and charges before booking or visit our Website.

5.2 We reserve the right to vary the price of your Holiday after you have made your 

reservation due to changes in transportation costs such as fuel, scheduled air fares 

and other airline cost changes (which are part of the contract between the airline 

(and their agents) and the Company), government action such as changes in VAT 

or any other government imposed changes and currency changes in relation to an 

exchange rate variation. However, the Company will not increase the Price of your 

Holiday to take account of such cost variations unless they produce an increase of 

more than 2% in the price. If the proposed increase is more than 10 per cent of the 

price, the Passenger may cancel the Contract and receive a full refund of all monies 

paid (excluding any amendment charges or insurance premiums). No consequential 

costs or expenses or loss of profits will be payable. The Company will consider an 

appropriate refund of insurance premiums paid if the Passenger can show that he/she 

was unable to transfer or re-use the policy. Should the Passenger decide to cancel 

for this reason, the Passenger must exercise his right to do so within 14 days from 

the issue date printed on the final invoice. Alternatively, the Passenger can accept 

an offer of an alternative Holiday if we are able to provide an alternative and transfer 

payment made in respect of the original Holiday to the alternative Holiday. If the cost 

of the alternative Holiday is less than the original Holiday the difference in price will be 

refundable. Please note that travel arrangements are not always purchased in local 

currency and some apparent changes have no impact on the price of your Holiday 

due to contractual and other protection in place.

5.3 All accounts for onboard services and goods and for shore excursions must be 

settled in full with Carnival Cruise Lines before the Passenger leaves the ship. If a 

Passenger fails to settle his onboard account at or before completion of the Cruise, 

we reserve the right to charge interest on the outstanding sums until the date of actual 

payment and shall be entitled to make a reasonable administration charge for the 

subsequent collection of such sum due in addition to any costs of legal process. We 

also reserves the right to cancel any future bookings that the Passenger may have 

and to set off any sums owed to us by the Passenger against any sums due to the 

Passenger from us, without prejudice to any other remedies we may have under these 

Booking Conditions or otherwise.

6. EMBARKATION AND DEBARKATION

6.1 Due to security requirements you may be required to wait in the cruise terminal 

prior to boarding. “Cruise Only” Passengers should arrange their own flights to allow 

ample time for embarkation and debarkation times. Passengers are responsible 

for ensuring that they arrive in plenty of time for check-in for flights to/from the ship 

including any interconnecting flights.

6.2 Passengers with flights should note that they will be required to vacate their cabins 

on the morning of debarkation. It may not be possible for you to use the ship’s full 

facilities or take part in shore excursions on the day of debarkation. There may be a 

delay between debarkation and return flights although the Company will try to keep 

this to a minimum. 

7. SPECIAL REqUESTS

7.1 Whilst we try to accommodate any special requests (including dining requests 

and special diets), we cannot guarantee them and such requests do not form part of 

your Contract. We will advise Carnival Cruise Lines or other relevant Suppliers of your 

special requests if you provide full details at the time of reservation but we cannot 

guarantee that they will be able to comply.

8. SHORE ExCURSIONS

8.1 A programme of shore excursions is usually available for separate purchase prior 

to commencing the Holiday or onboard the Ship. Shore excursions are arranged by 

Carnival Cruise Lines with local operators. They do not form part of the Contract and 

are not performed by the Company or Carnival Cruise Lines. 

9. CANCELLATIONS

9.1 You may cancel your reservation at any time before the start of the Holiday either 

through your travel agent if you used an agent to make your reservation, or by writing 

directly to the Company at Carnival House, 5 Gainsford Street, London SE1 2NE or by 

emailing the Company at adminuk@carnival.com. If you cancel your Holiday you must 

pay to the Company the cancellation charges set out below which are payable as a 

percentage of the price paid for your Holiday and which are based on the amount of 

time before departure that you cancel your Holiday. The charges generally include the 

cost of flight cancellations, however, in circumstances where the airline requires early 

ticketing and no refunds are available from the airline for cancellations, the Company 

reserves the right to charge the full cost of the flight to the Passenger in addition to the 

cancellation charges. 

9.2 CANCELLATION CHARGES (per person)

Holiday Period before departure within which Cancellation 

notice of cancellation is received by charges 

the Company (% of price)

European cruises From the date of booking until 58 Deposit

days before departure

57 to 29 days 50%

28 to 15 days 75%

Less than 15 days before departure

or failure to embark 100%

All other cruises From the date of booking until 56 days Deposit

before departure

55 to 30 days 50%

29 to 15 days 75%

Less than 15 days before departure 100%

or failure to embark

For fly cruises, the departure date is the date of the flight departure

It may be possible for the Passenger to re-claim these cancellation charges (less any 

applicable excess) under the terms of the Passenger’s travel insurance policy. Claims 

should be submitted to the appropriate insurer. After departure, if the Passenger 

debarks whether by reason of sickness or any other reason, the Passenger will not be 

entitled to a refund of a proportion of the Holiday not used.

10. ALTERATION AND CANCELLATION BY THE COMPANY

10.1 The Company will do its best not to cancel or make any significant alteration to 

the Holiday after a reservation has been made, however the Company, shall be entitled 

to cancel the Contract or change or curtail the Holiday where this becomes reasonably 

necessary on operational, commercial or other grounds. If this happens, the Company 

will inform the Passenger or his travel agent of any such cancellation or change as 

soon as possible (with written confirmation, as appropriate, as soon as reasonably 

possible thereafter). 

10.2  If, before departure, the Company:

10.2.1  makes a significant alteration to the Holiday, the Passenger will have the 

choice of either accepting the alteration, accepting an offer of an alternative holiday 

of comparable standard if available (the Company will refund any price difference if 

the alternative is of a lower value) or cancelling the Holiday and receiving a full refund 

of all monies paid. The Passenger recognises and agrees that it will not normally be 

possible for the Company to offer an appropriate substitute holiday which is available 

at about the same time as and/or with a similar itinerary to that originally booked, 

but the Company will do its best to provide a suitable alternative holiday of similar 

duration and value. The Passenger must notify the Company of his decision as soon 

as reasonably possible and in any event not later than 7 days of being informed of the 

significant alteration.

10.2.2  cancels the Holiday, or the Passenger cancels the Holiday in accordance with 

clause 10.2.1, the Passenger shall also be entitled to compensation of a maximum 

of £50 per passenger, except if the change or cancellation is due to (i) an event of 

force majeure, the consequences of which could not have been avoided even if all 

due care had been exercised, (ii) non-payment by the Passenger or (iii) where the 

minimum number of Passengers required for a Holiday to proceed is not reached. 

The compensation set out above does not exclude the Passenger from claiming 

more if he/she is entitled to do so, but we will only pay costs and expenses directly 

incurred by the Passenger as a result of our or his/her cancellation and we shall 

not compensate for indirect or consequential losses, damages, costs or expenses, 

including without limitation, loss of profits. 

10.3  After departure, the Company does not guarantee that the cruise ship will call 

at every port on the itinerary or follow every part of the advertised route or schedule 

or that every part of the Holiday will be provided. The Company reserves the absolute 

right to decide whether or not to omit any port(s) and/or to call at additional ports and/

or to change the advertised route, schedule or Holiday. However, in the unlikely event 

of the Company being unable to provide a significant proportion of the Holiday after 

departure, the Company will make suitable alternative arrangements, at no extra cost 

to you, for the continuation of the Holiday. If the Passenger does not accept them, 

for good reasons, or it is impossible to make suitable alternative arrangements, we 

will, where appropriate, provide you with transport back to the place of departure or 

to another place to which you have agreed with us. In both cases, we will, where 

appropriate, compensate the Passenger. Please note that compensation will not be 

payable if an alteration is minor, or if the Company is not able to provide a significant 

proportion of the Holiday due to an event of force majeure.

10.4 The following matters are minor (or not significant) alterations to the Holiday and 

the Company is permitted where necessary to arrange the same without further liability:

10.4.1 changes to scheduled ports of embarkation, disembarkation or intermediate ports 

but not all of them, provided that any change in embarkation or disembarkation ports prior 

to departure is within the same country or US state;

10.4.2 changes in the scheduled date and hour of embarkation or disembarkation 

or sailing or arrival provided that the Company provides at no additional cost to the 

Passenger, where necessary, hotel or other suitable accommodation and reasonable 

sustenance during any delay.

45 |  or visit your local Travel Agent10.5 The Master or Carnival Cruise Lines as operator of the Ship shall have full liberty for 

any reason whatsoever to substitute another ship for the ship that is scheduled to perform 

your Cruise, permit the Ship to call at any ports other than those scheduled, commence 

or terminate the voyage from or at any ports other than those scheduled, or advance or 

delay the scheduled date and hour of sailing or debarkation, tow or be towed or otherwise 

assist another vessel or person without obligation or liability of any kind in respect thereof 

to the Passenger, except as expressly provided in these Booking Conditions. 

10.6 Transit or part transit of straits, other sea areas controlled by vessel traffic schemes, 

canals, rivers and all other navigable waterways may be subject to delay due to 

operational circumstances and/or the requirements of the local authorities and neither 

Carnival Cruise Lines nor the Company shall have any liability whatsoever in respect of 

any such delay. 

11. PASSPORT, VISA AND IMMIGRATION REqUIREMENTS

11.1 Whilst we can provide you with general guidance, your specific passport, visa and 

other immigration requirements are your responsibility and you should confirm these with 

the relevant Embassies and Consulates well in advance of travel. We do not accept any 

responsibility or liability if you cannot travel because you have not complied with any such 

requirements. 

11.2 SeaVacations may incur a fine if the Passenger fails to comply with all relevant visa 

and immigration requirements for their Holiday. We reserve the right to re-charge any such 

fines we incur to the Passenger. 

12. MEDICAL, DISABILITY AND SAFETY

12.1. Whilst we can give you general guidance about health formalities, you are solely 

responsible for checking with your doctor or travel agent which vaccinations or medication 

are recommended for the countries to be visited on the Holiday. The Company may, at 

certain times, deem it appropriate to require that you have specific vaccinations. Details 

will be advised as soon as they become known.

12.2  It is the Passenger’s responsibility to seek medical assistance if necessary during 

the Holiday. The ship has an infirmary aboard staffed by qualified medical practitioners 

who are independent contractors and are not specialists. Please note that medical 

facilities onboard are necessarily limited and are not, and are not required to be, 

equipped to the same standards as a land based hospital or designed for the provision 

of extensive or continuing treatment. Neither the Company, Carnival Cruise Lines nor 

the ship’s doctor shall be liable to the Passenger as a result of any inability to treat any 

medical condition as a result. Charges apply to services and medications dispensed by 

the ship’s medical centre. In the event of illness or injury a Passenger may have to be 

landed ashore for medical treatment. No representations are made regarding the quality 

of medical treatment in any port of call or at the place where the Passenger is landed. 

Medical facilities do vary from port to port and no representations are made in relation 

to the standard of medial treatment provided by the various hospitals or clinics, nor is 

the Company or Carnival Cruise Lines liable for the unavailability or quality of medical 

treatment during the Holiday. You must have suitable insurance to cover your medical 

treatment and repatriation. 

12.3 Not all facilities on the Ship or at your shore-based hotel accommodation as part 

of your pre or post-cruise Holiday, are accessible to those with restricted mobility. The 

Ship has a limited number of cabins adapted for use by those with restricted mobility. 

Wheelchair users and those with restricted mobility or other conditions that require 

assistance must travel with a fare-paying companion. Assistance from crew members or 

other personnel on the Ship will be given where at all possible, but cannot be guaranteed 

in all circumstances.

12.4 In order to ensure that Carnival Cruise Lines is able to carry Passengers safely and 

in accordance with applicable safety requirements established by international or national 

law or in order to meet safety requirements established by competent authorities including 

the ship’s flag state, the Passenger making the reservation represents that all Passengers 

in the reservation are fit to travel. The lead Passenger must inform the Company in writing 

of any medical, mobility or other issues which may affect any of the Passengers in the 

booking during your Holiday and which may require special care and assistance so that 

the Company can advise if suitable facilities are available. We reserve the right to require 

that any Passenger, who is not self-sufficient, travel with a companion who shall take 

responsibility for any assistance needed during the voyage and in case of emergency. 

The Company may require Passengers to obtain a medical certificate confirming fitness 

to travel.

12.5 Wherever possible, the Company will offer general assistance to any Passenger 

who suffers illness, personal injury or death during the period of the Holiday, whether or 

not arising from an activity forming part of the Holiday and whether or not the result of 

a third party.

12.6 Notwithstanding clause 12.5, the ship’s Master or Carnival Cruise Lines may in its or 

their reasonable discretion refuse transportation to you, refuse to embark or to disembark 

you at any particular port or place of call, transfer you to other means of transportation, 

transfer you to another berth or confine you to a particular stateroom or to the ship’s 

infirmary or to a hospital at any port as the ship’s doctor may consider necessary, if you:

12.6.1 have failed properly to notify the Company or Carnival Cruise Lines of your 

requirements for assistance, medical or special care and your needs cannot be 

reasonably accommodated onboard the ship;

12.6.2 are or become medically unfit for travel; or

12.6.3 by your conduct, behaviour or health, you impair or are likely to impair, the safety of 

other passengers or crew, or the safety of the ship, or cause significant disruption to the 

operation of the ship or any other aspect of the Holiday.

12.7 In the event of the ship’s Master or the Carnival Cruise Lines acting in accordance 

with clause 12.6 above, neither the Passenger nor (at the sole discretion of the Company 

or Carnival Cruise Lines ) any other person travelling with the Passenger (whether or 

not under the same booking) shall be entitled to make a claim against the Company or 

Carnival Cruise Lines for any loss or expense incurred as a result of such action, whether 

for a full or partial refund of the price or for any other form of compensation or for the cost 

of returning to the United Kingdom or to any other place or for any other form of loss or 

expense whatsoever. Where the Passenger is repatriated pursuant to this clause at the 

Company or Carnival Cruise Lines’ expense, the Company or Carnival Cruise Lines shall 

have the right to recover the cost of this.

12.8 If any Passenger is denied the right to board an aircraft because, in the reasonable 

opinion of the captain of the aircraft, the Passenger is unfit to travel or represents a 

threat to the safety of the aircraft or its passengers or crew or is abusive or disruptive, 

the Company will not be liable to complete the Passenger’s holiday arrangements and 

will not be liable to pay any refunds or compensation. If an aircraft is forced to make an 

unscheduled landing as a result of the conduct of any Passenger, the Company shall 

have the right to recover the full cost thereof from the Passenger.

13. ALCOHOL POLICY AND SECURITY

13.1 Alcohol will not be sold or supplied to Passengers who are under 21 years of age on 

a Ship, notwithstanding any local laws.

13.2 Please drink alcohol sensibly during your holiday. You may be required to debark 

from the Ship if your behaviour is disruptive or endangers or is likely to endanger 

other passengers, crew members, the Ship or any property onboard the Ship, and 

clauses 12.5 and 12.6 shall apply. The Company will have no liability to you in such 

circumstances. Please see Clause 14 below.

13.3. For security reasons, it may be necessary at any time to search Passengers and/or 

their luggage and goods and the Passenger agrees to allow such search upon being so 

requested by the Master or any other authorised person.

13.4 The Passenger must not bring onboard the ship any goods or articles of an 

inflammable or dangerous nature, nor any controlled or prohibited substance, nor any 

animals. To do so shall be a breach of these Booking Conditions and shall render the 

Passenger strictly liable to Carnival Cruise Lines for any injury, loss, damage or expense 

and the Passenger shall compensate Carnival Cruise Lines in full for any loss, damage 

or expense suffered by Carnival Cruise Lines as a result of such breach. The Passenger 

may also be personally liable to statutory penalties. The Master (or any other officer 

delegated for the purpose) shall be entitled at all times to enter and search the stateroom 

and personal luggage (whether or not in the stateroom) of any Passenger whom the 

Master reasonably believes may be in breach of this clause. Where the Passenger is 

found to be in breach of this clause, Carnival Cruise Lines and/or the Master of the Ship 

shall be entitled to exercise any of the powers conferred by clause 12.5 and clause 12.6.

13.5 Any crew member or other person authorised by the Company shall be entitled to 

enter a Passenger’s stateroom to carry out necessary inspection, maintenance or repair 

work or for any associated purpose.

14. LIABILITY

14.1, The Company accepts responsibility for death, personal injury or illness caused 

by the negligent acts and/or omissions of it and its Suppliers in respect of the Holiday, 

provided always that the Company limits its liability in relation to the Cruise and any 

flights forming part of the Contract, where applicable, by the conventions referred to in 

clauses 14.6 and 14.7 inclusive. 

14.2 For claims not involving personal injury, death or illness or which are not subject to 

the conventions referred to in clauses 14.6 to 14.7 inclusive, the Company’s liability for 

improper performance of the Contract shall be limited to a maximum of twice the price 

which the affected Passenger paid for the Holiday (not including insurance premiums 

and amendment charges) and the Company shall have no liability for any loss of 

business or profits, loss of use or any other consequential or indirect loss or damage.

14.3 In any event, the Company is not responsible for improper or non-performance 

of any services forming part of the Holiday which are attributable to: the fault of 

the Passenger, the unforeseeable or unavoidable act or omission of a third party 

unconnected with the provision of the services to be provided; unusual and 

unforeseeable circumstances beyond the control of the Company and/or a Supplier 

the consequences of which could not have been avoided even if all due care had 

been exercised, including but not limited to an event of force majeure; or any event 

which the Company and/or a Supplier could not even with all due care have forseen 

or forestalled,.

14.4 Notwithstanding clause 14.3, the Company will always give prompt assistance to 

any Passenger in difficulty.

14.5. All carriage (by land, air and sea) is subject to the terms and conditions of 

carriage of the actual carrier. These may limit or exclude liability. They are expressly 

incorporated into the Contract and they also form the terms and conditions of separate 

contracts between the Passenger and the particular carrier as contained in that carrier’s 

ticket which is provided to the Passenger before the scheduled departure date (this 

will include the Cruise ticket which will contain the Carnival Cruise Lines’ terms and 

conditions of carriage). Copies of these terms and conditions are available on request 

from the Company. The Company will ensure that the Passenger is informed of the 

identity of the air carrier once it has been finalised. The liability of the Company will not 

exceed that of any carrier.

14.6 Carriage of Passengers and their luggage by air is governed by various 

international conventions (hereinafter “the international air conventions”), including 

the Warsaw Convention 1929 (whether as amended by the Hague Protocol 1955 or 

the Montreal Protocol 1999 or otherwise) or the Montreal Convention 1999. Flights 

between the UK and any member state of the European Union are currently governed 

by EC Regulation 889/2002 which gives legal effect to the Montreal Convention 

1999. To the extent that the Company may be liable as a non-performing air carrier to 

Passengers in respect of carriage by air, the terms of the international air conventions 

(including any subsequent amendments and any new convention which may be 

applicable to a Contract for a fly-cruise between the Company and a Passenger) are 

expressly incorporated into these Booking Conditions. The international air conventions 

may permit the carrier to limit its liability for death and personal injury, loss of and 

damage to luggage and delay. Insofar as the Company may have any liability to the 

Passenger in respect of carriage by air, it shall be determined accordingly. Copies of 

these conventions are available from the Company on request.

14.7 Carriage of Passengers and their luggage by sea, including the Cruise, is 

governed by the Athens Convention 1974 and EU Regulation 392/2009 (whether as 

subsequently amended or otherwise “the Athens Convention”). A copy is available 

on request. The Athens Convention is expressly incorporated into these Booking 

Conditions and any liability of the Company for death or personal injury or for loss 

of or damage to luggage arising out of carriage by sea shall be solely brought and 

determined in accordance with the Athens Convention. In most cases, the Athens 

Convention limits the carrier’s liability for death or personal injury or loss of or damage 

to luggage and makes special provision for valuables. It presumes that luggage has 

been delivered undamaged to the Passenger unless written notice is given to the 

Company (as carrier):

(a)  in the case of apparent damage, before or at the time of disembarkation or 

redelivery;

(b)  in the case of damage which is not apparent or of loss, within 15 days from the 

date of disembarkation or redelivery or from the time when such redelivery should 

have taken place.

14.8 Any damages payable by the Company up to the Athens Convention limits shall 

be reduced in proportion to any contributory negligence by the Passenger and by the 

maximum deductible specified in Article 8 (4) of the Athens Convention.

14.9. Insofar as the Company may be liable to a Passenger in respect of claims 

arising out of carriage by air or carriage by sea, the Company shall be entitled to all 

the rights, defences, immunities and limitations available, respectively, to the actual 

carrier (including his own terms and conditions of carriage) and under the Athens 

Convention, and nothing in these Booking Conditions shall be deemed a surrender 

thereof. To the extent that any provision in these Conditions is made null and void by 

the Warsaw Convention, the Montreal Convention or the Athens Convention or any 

legislation compulsorily applicable or is otherwise unenforceable, it shall be void to that 

extent but no further.

14.10 Except for claims arising out of carriage by air (as provided by clause 14.6), 

any liability in respect of death and personal injury and loss of and damage to luggage 

which the Company may incur to the Passenger during sea carriage, whether under the 

Contract in accordance with these Booking Conditions or otherwise, shall always be 

subject to the limits of liability contained in the Athens Convention.

14.11 In respect of any claims for loss of or damage to property including luggage 

which are not covered by international conventions including the Athens Convention 

and/or the Montreal Convention and where liability is not limited by reference to any 

enactment, terms and conditions, then any legal liability that the Company may have 

for any such losses will be limited to £500 per Passenger. The Company shall not be 

liable for lost valuables including jewellery and/or monies under any circumstances. 

Passengers must ensure that their personal possessions and valuables are with them 

at all times.

14.12 Hotels and shuttle services included in the Holiday are arranged by the 

Company with local Suppliers who may themselves engage the services of local 

operators. Standards of hygiene, accommodation and transport in many countries 

where excursions take place are often lower than comparable standards in the UK. 

The Company will at all times endeavour to appoint reputable and competent local 

Suppliers. The terms and conditions of the hotels and shuttle services will be applicable 

and are expressly incorporated into the Contract. These may limit or exclude liability 

of the hotelier or the shuttle services operators. The liability of the Company will not 

exceed that of any hotelier and/or shuttle services operator. Local standards of the 

relevant country will be relevant in assessing performance of the Holiday services. In 

the event of a complaint or legal claim by a Passenger, the Contract will be regarded as 

having been performed if local standards relating to those services have been satisfied, 

even if the laws of England and Wales have not been met. In any event the Company 

is not responsible for the improper or non-performance of such services which is 

attributable to: the fault of the Passenger; the unforeseeable or unavoidable act or 

omission of a third party unconnected with the provision of the services to be provided; 

unusual and unforeseeable circumstances beyond the control of the Company and/

or a Supplier the consequences of which could not have been avoided even if all due 

care had been exercised, including (but not limited to) an event of force majeure; or 

any event which the Company and/or a Supplier could not even with all due care have 

forseen or forestalled.

14.13 The Company does not include any shore excursions in the price. Shore 

excursions do not form any part of the Contract. Shore excursions may be reserved 

separately with Carnival Cruise Lines after a Holiday has been booked from Carnival 

Cruise Lines’ website at www.carnival.co.uk prior to the start of the Holiday or 

purchased onboard the ship after embarkation.

14.14 Any shore excursions booked will be supplied by local operators. The Company 

will at all times endeavour to appoint reputable and competent local operators who 

apply the local laws and regulations of the relevant country. Shore excursion operators 

are not the Company’s servants, agents or suppliers. Accordingly, the Company is 

not responsible for any acts or omissions that are wholly attributable to the fault of the 

local operators. The Company does not operate, perform or otherwise organise and/or 

audit any shore excursions. All Passengers must ensure that they are fit and healthy to 

undertake shore excursions. 

14.15 All employees, agents, contractors and their sub-contractors (including 

Suppliers), as well as all insurers of both the Company and its Suppliers shall have 

the benefit of the same rights, defences, immunities and limitations available to the 

Company under these Booking Conditions.

14.16 Under EU law (Regulation 261/2004) you have rights in some circumstances 

to refunds and/or compensation from your airline in cases of denied boarding, 

cancellation or delay to flights. Full details of these rights will be published at EU 

airports and will also be available from airlines. Reimbursement in these cases will 

not automatically entitle you to a refund of the cost of your Holiday from us. If any 

payments to you are due from us, any payment made to you by the airline will be 

deducted from this amount. 

15. LAW AND COMPLAINTS

15.1 The Contract shall be governed by English Law and the non-exclusive jurisdiction 

of the English courts.

15.2 If you have cause for complaint whilst on your Holiday, this must be brought 

to the attention of the Company or other local representative at the time so that the 

problem can be addressed. Should you be unable to resolve the problem during the 

Holiday you should notify the Company of your complaint at the earliest opportunity 

and in any event no later than 28 days after you return from the Holiday. Failure to 

report the complaint within this time may adversely affect the Company’s ability to 

investigate and deal with it and may prejudice any future claim.

15.3 Any action by a Passenger arising out of carriage by air or sea must be 

commenced within the two year time limit prescribed by the Warsaw Convention, the 

Montreal Convention or the Athens Convention, as applicable. 

15.4  If a court or tribunal applies any law other than English law, the Company shall 

(in respect of all exclusions and limitations of liability) be entitled to the maximum 

protection allowed by that law including statutory protection of limitation as to the 

amount of damages recoverable.

15.5  Some disputes involving claims to a limited amount may, if the Passenger so 

wishes, be referred to arbitration under a scheme devised by the Chartered Institute 

of Arbitrators for the Passenger Shipping Association (“PSA”) or a scheme arranged 

by ABTA and administered separately by CEDR Solve (see paragraph 16.3 below). 

An application for arbitration to either the PSA or ABTA must be made within nine 

months of debarkation from the ship. In addition, the PSA offers a low cost conciliation 

procedure where a non-binding review of correspondence is undertaken by an 

independent conciliator and ABTA offers a mediation procedure for injury and illness 

claims. Details of these schemes are available on request and on the respective 

websites of the PSA (www.the-psa.co.uk) and ABTA (www.abta.com).

16. CONSUMER PROTECTION

16.1 When you buy an ATOL protected Holiday that includes flights from the Company 

you will receive a confirmation invoice from the Company (or via the authorised agent 

through which they booked) confirming your arrangements and your protection under 

our Air Travel Organiser’s Licence number 5223. We, or our suppliers will provide 

you with the services you have bought (or a suitable alternative). In some cases, 

where neither we nor our suppliers are able to do so for reasons of insolvency, an 

alternative ATOL holder may provide you with the services you have bought or a 

suitable alternative (at no extra cost to you). You agree that in those circumstances the 

alternative ATOL holder will perform those obligations and you agree to pay any money 

outstanding to be paid by you under your contract with us to that alternative ATOL 

holder. However, you also agree that in some cases it will not be possible to appoint 

an alternative ATOL holder, in which case you will be entitled to make a claim under 

the ATOL scheme (or against your credit card issuer where applicable). For further 

information, visit the ATOL website at www.atol.org.uk.

16.2 Not all Holidays offered and sold by the Company will be protected by the ATOL 

Scheme. All Holidays sold by the Company that do not include flights in the UK are 

protected under the PSA scheme of financial protection. In the unlikely event of the 

Company’s insolvency, the PSA will ensure that Passengers booked on such Holidays 

are not stranded abroad and will arrange to refund any money paid to the Company 

for an advance booking.

16.3 The Company is a member of ABTA, membership number Y3139. We are 

obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. 

Further information on the Code can be found on ABTA’s website www.abta.com

17. DATA PROTECTION

17.1 In order to process your reservation and to ensure that your travel arrangements 

run smoothly and meet your requirements, SeaVacations needs to use the personal 

information you provide such as name, address, any special needs, health, medical, 

mobility or dietary requirements, etc. SeaVacations may pass personal information 

on to other relevant suppliers of your travel arrangements such as the ship operator, 

travel agents, airlines, hotels, and transport companies. Your personal information 

may also be provided to security and/or credit checking companies, credit and debit 

card companies, government and enforcement agencies, public authorities such as 

customs and immigration if required by them, or as required by law. SeaVacations may 

also use your personal information for the purposes of carrying out security checks. 

Your personal information may be shared with the police or other law enforcement 

or crime prevention agencies for security purposes. This may involve sending your 

personal information between different countries, including countries outside the 

European Economic Area (EEA) where controls on data protection may not be as 

strong as the legal requirements in this country. This may also apply to any sensitive 

information that you give to us such as details of any disabilities or dietary/religious 

requirements. If SeaVacations cannot pass your personal information on to the 

relevant suppliers, whether in the EEA or not, SeaVacations cannot properly effect 

your booking. For the safety and security of the ship and its passengers, Carnival 

Cruise Lines may operate closed circuit television (CCTV) in certain areas onboard 

the ship during your cruise. Please be aware, however, that Carnival Cruise Lines 

does not undertake to operate all cameras or monitor or record CCTV images at all 

times. Please be aware that there are photographers and camera crew onboard the 

ship taking photographs and making films for passengers to purchase at the end 

of the Cruise. They are happy to take reasonable steps to avoid filming you where 

you indicate that this is your preference, but you may be included unless you tell 

us otherwise and we are unable to guarantee that you will not be included on an 

incidental basis. 

17.2 Carnival Cruise Lines is a Carnival Corporation & plc brand. The personal 

information you provide to SeaVacations, or which is obtained through your dealings 

with SeaVacations or with other Carnival group cruise brands, will also be used by 

SeaVacations and other Carnival Corporation and Carnival plc group companies or 

by processors on their behalf: to review your dealings with SeaVacations and Carnival 

Corporation and Carnival plc brands including your purchasing and entertainment 

preferences; to review, develop and improve the cruises and services offered; and for 

market research purposes and for statistical analysis. This may involve transferring your 

personal information to Carnival Corporation group companies in the US.

17.3. SeaVacations and other companies within the Carnival Corporation and Carnival 

plc group of companies (including those in the US) may wish to contact you by post, 

email and/or telephone with news, information and offers from SeaVacations and other 

Carnival group companies (including, without limitation, Holland America Line, P&O 

Cruises, Cunard Line, Princess Cruises, Seabourn Cruise Line and Costa Cruises). 

If you prefer not to be contacted for the purposes set out above or do not wish 

your personal information to be passed to other Carnival group companies, please 

contact the Customer Data Department, SeaVacations UK Limited, Carnival House, 

5 Gainsford Street, London, SE1 2NE. If you wish to obtain a copy of the personal 

information held about you, please write to the above address. SeaVacations may

make a charge for supplying this information as permitted by law.

 

Smoking Policy 

 

 Smoking Policy 

Smoking Policy Q&A 

Smoking-Permitted Lounges and Public Areas, Per Ship 

Smoking Policy in Ticket Contract 

 

 Public Areas 

June 15, 2011: Cigarette smoking (including e-cigarettes) in public venues will only be permitted in Carnival’s dance clubs as well as in designated areas within the casino and casino bar. 

 

 

 Smoking (cigarettes/cigars/tobacco pipes/e-cigarettes) will be allowed in the jazz clubs of the following ships: Carnival Destiny, Carnival Triumph, Carnival Victory, Carnival Spirit, Carnival Pride, Carnival Legend, Carnival Miracle, Carnival Conquest, Carnival Glory, Carnival Valor, Carnival Liberty, Carnival Freedom, and Carnival Splendor. 

 

 

 Smoking (cigarettes/cigars/tobacco pipes/e-cigarettes) will be permitted in designated exterior open deck areas of all our ships. 

 

 

 Staterooms 

December 1, 2011: Smoking will be prohibited in all guest staterooms. Guests in balcony staterooms may smoke (cigarettes/cigars/tobacco pipes/e-cigarettes) outside on their balcony. 

Important Note: All Spa Suites and Staterooms, inclusive of the balconies, are an entirely smoke-free environment. Spa suites and staterooms are on the following ships only: Carnival Splendor, Carnival Dream, Carnival Breeze and Carnival Sunshine. 

Guests who smoke in their staterooms will be assessed a $250 cleaning and refreshing fee on their Sail & Sign account. Information on this fee is included in Carnival’s ticket contract. 

 

 

 Carnival Cruise Lines Modifies Shipboard Smoking Policy 

 

 (6/15/11) We recently conducted guest surveys covering a wide range of topics. The feedback we received indicated the overwhelming majority of our guests prefer a smoke-free environment. In fact, nearly 90 percent of our guests are non-smokers, with only less than five percent opting to smoke in their staterooms. 

Accordingly, as part of our ongoing commitment to keep in line with the personal preferences of our guests, we will be changing the smoking policy across our 23-ship fleet. 

 

 

 Our new smoking policy will align our ships with most other contemporary cruise operators. Two of our sister lines, Holland America and Princess, have recently announced new smoking policies very similar to 

Carnival’s. Decisions like these are never easy and we realize this change may impact some of our guests. However, we sincerely hope this won’t affect their ability to have a fun and memorable cruise vacation. In fact, we are hopeful guests will see this as an enhancement to their on board experience and have an even better time sailing with us. Carnival is committed to providing a clean and healthy environment for all our guests. 

 

The new smoking policy will be rolled out in two stages: 

Effective June 15, 2011, cigarette smoking in public venues will only be permitted in Carnival’s dance clubs as well as in designated areas within the casino and casino bar. 

Smoking (including cigars) will be permitted in designated exterior open deck areas of all our ships. Additionally, smoking will also be allowed in the jazz clubs of the following ships: Carnival Destiny, Carnival Triumph, Carnival Victory, Carnival Spirit, Carnival Pride, Carnival Legend, Carnival Miracle, Carnival Conquest, Carnival Glory, Carnival Valor, Carnival Liberty, Carnival Freedom, and Carnival Splendor. 

Effective December 1, 2011, smoking will be prohibited in all guest staterooms. Guests in balcony staterooms may smoke (including cigars) outside on their balcony. However, Spa suites and staterooms, inclusive of the balconies, will remain an entirely smoke-free environment. 

Guests who smoke in their staterooms will be assessed a $250 cleaning and refreshing fee on their Sail & Sign account. Information on this fee is included in Carnival’s ticket contract. 

 

Smoking Policy Q&A 

 

Why is Carnival changing its smoking policy? Given that nearly 90 percent of our guests are non-smokers, we wanted to have our shipboard experience align with today’s guest preferences. We constantly monitor all of our shipboard policies and solicit guest feedback to make sure we stay up to date with consumers’ vacation wants and needs. Updating our smoking policy also aligns Carnival with other cruise operators. 

When does the new smoking policy go into effect? The new smoking policy will be rolled out in two stages. Effective June 15, 2011, cigarette smoking will be permitted only in Carnival’s dance clubs and certain sections on the open decks, as well as in designated areas within the casino and casino bar. Effective December 1, 2011, smoking will be prohibited in all guest staterooms fleet wide. Guests in balcony accommodations will be permitted to smoke (including cigars/tobacco pipes) outside on the balcony. However, Spa suites and staterooms, inclusive of the balconies, will remain an entirely smoke-free environment. 

Why is the new policy being rolled out in two stages? Why don’t you just implement everything at once? Implementing the policy in two stages provides guests with adequate notice in their vacation planning. We wanted to communicate the various aspects of the policy well in advance of the penalty period in the event this change affects our guests’ ability to have a fun and memorable cruise. 

Is anything being done to the staterooms and/or public areas where guests were previously allowed to smoke? All areas where smoking was previously permitted – from public areas to certain bars, lounges, and staterooms fleet wide – will undergo extensive cleaning and refreshing by Carnival’s housekeeping department. 

What is happening to the cigar bars on certain Carnival ships? “Cigar bars” is a generic term that became associated with certain lounges aboard select Carnival ships where cigar smoking was permitted. Each of these venues has a specific name and these spaces are now being designated as non-smoking. Most of the vessels that have these lounges also have jazz clubs where cigar smoking is permitted under the new policy. 

I’m a cigar smoker, how does this affect me? Smoking (including cigars/tobacco pipes) will be permitted on open decks in designated areas. In addition, smoking (including cigars/tobacco pipes) will be permitted in the jazz clubs on [13] of the Carnival ships that feature them. The 13 ships include: Carnival Destiny, Carnival Triumph, Carnival Victory, Carnival Spirit, Carnival Pride, Carnival Legend, Carnival Miracle, Carnival Conquest, Carnival Glory, Carnival Valor, Carnival Liberty, Carnival Freedom, and Carnival Splendor. Guests in balcony accommodations will be permitted to smoke (including cigars/tobacco pipes) outside on the balcony (excluding Spa balconies). 

Can I smoke a cigar on my balcony? Yes, under the modified smoking policy, guests in balcony staterooms will be permitted to smoke on the balconies, including cigars/tobacco pipes. Cigar/tobacco pipe smoking will also be permitted in certain areas on the open decks. However, Spa suites and staterooms, inclusive of the balconies, will remain an entirely smoke-free environment. 

Why can’t I smoke in my stateroom? I’m not bothering anyone. There are certain residual effects of guests smoking in their staterooms. The aroma of cigarette or cigar smoke tends to linger and many of our non-smoking guests prefer to have completely smoke-free accommodations. Even with the small percentage of guests who do smoke, less than five percent opt to smoke in their staterooms. Guests who are staying in balcony accommodations do have the option of smoking on their balcony (excluding Spa balconies). 

Spa accommodations are currently smoke-free, inclusive of the balconies. How will the new smoking policy affect Spa accommodations? Spa accommodations – currently available on the Carnival Splendor, Carnival Dream, Carnival Magic, and Carnival Breeze – will remain entirely smoke-free, including the balconies. 

What happens if I get caught smoking in my stateroom? Guests who smoke in their staterooms will be assessed a $250 cleaning and refreshing fee on their Sail & Sign account. Information on this fee is included in Carnival’s ticket contract. 

With 90 percent of guests being non-smokers, why don’t you just make the ships entirely smoke-free? By instituting this new policy, we are trying to strike a balance that would please all guests, both smokers and non-smokers alike. We realize that smoking is a very personal subject and if there is just one guest in a group who smokes, having a totally non-smoking ship eliminates Carnival as a viable vacation option. 

How are you notifying guests and travel partners of these changes? We are updating all of our collateral materials and communicating details of the modified smoking policy to our guests and travel partners via various channels. These include email distribution of letters, social media, web site updates, and various public relations and marketing efforts. 

I don’t like the new smoking policy; can I cancel my cruise without penalties? The smoking policy for staterooms goes into effect on December 1, 2011, allowing guests plenty of time to cancel outside the penalty period if they feel the new policy will impact their cruise. Once the penalty period starts, normal penalties will apply. Guests booked under the Early Saver promotion for sailings December 1, 2011, and onward may cancel by June 30, 2011, and receive their deposit back if the change in policy will adversely impact their cruise experience. 

How does this compare to the smoking policy of other cruise lines? Carnival’s new smoking policy will align our ships with most other contemporary cruise operators. Incidentally, Holland America and Princess have recently announced new smoking policies very similar to Carnival’s. 

Does the new smoking policy apply to crew? Yes, all shipboard staff will be prohibited from smoking in any guest areas. However, smoking will continue to be permitted in current crew smoking areas. Crew with guest area privileges will not be allowed to smoke in guest areas effective immediately. 

Can I smoke E-Cigarettes? 

Electronic cigarettes or e-cigarettes are only allowed in the designated smoking areas. 

 

 

Smoking-Permitted Lounges and Public Areas 

Fantasy Class 

Carnival Fantasy 

Lounge Name 

Permitted to Smoke 

Note 

Casino 

Club 21 Casino 

cigarettes 

Designated areas 

Casino Bar 

Century Bar 

cigarettes 

Designated areas 

Dance Club 

Electricity Dance Club 

cigarettes 

 

Exterior 

Open deck 

cigarettes/cigars 

Designated areas 

Carnival Ecstasy 

Lounge Name 

Permitted to Smoke 

Note 

Casino 

Crystal Palace Casino 

cigarettes 

Designated areas 

 

Casino Bar 

Metropolis Bar 

cigarettes 

Designated areas 

Dance Club 

Stripes Dance Club 

cigarettes 

 

Exterior 

Open deck 

cigarettes/cigars 

Designated areas 

Carnival Sensation 

Lounge Name 

Permitted to Smoke 

Note 

Casino 

Club Vegas Casino 

cigarettes 

Designated areas 

Casino Bar 

Mirage Bar 

cigarettes 

Designated areas 

Dance Club 

Kaleidoscope Dance Club 

cigarettes 

 

Exterior 

Open deck 

cigarettes/cigars 

Designated areas 

Carnival Fascination 

Lounge Name 

Permitted to Smoke 

Note 

Casino 

Casino Royale 

cigarettes 

Designated areas 

Casino Bar 

Stars Bar 

cigarettes 

Designated areas 

Dance Club 

Diamonds are Forever 

cigarettes 

 

Exterior 

Open deck 

cigarettes/cigars 

Designated areas 

Carnival Imagination 

Lounge Name 

Permitted to Smoke 

Note 

Casino 

El Dorado Casino 

cigarettes 

Designated areas 

Casino Bar 

Dream Bar 

cigarettes 

Designated areas 

Dance Club 

Illusions Dance Club 

cigarettes 

 

Exterior 

Open deck 

cigarettes/cigars 

Designated areas 

Carnival Inspiration 

Lounge Name 

Permitted to Smoke 

Note 

Casino 

Monte Carlo Casino 

cigarettes 

Designated areas 

Casino Bar 

Violins Bar 

cigarettes 

Designated areas 

Dance Club 

Rock and Roll Dance Club 

cigarettes 

 

Exterior 

Open deck 

cigarettes/cigars 

Designated areas 

Carnival Elation 

Lounge Name 

Permitted to Smoke 

Note 

Casino 

Casablanca Casino 

cigarettes 

Designated areas 

Casino Bar 

Drama Bar 

cigarettes 

Designated areas 

Dance Club 

Jekyll and Hyde Dance Club 

cigarettes 

 

Exterior 

Open deck 

cigarettes/cigars 

Designated areas 

Carnival Paradise 

Lounge Name 

Permitted to Smoke 

Note 

Casino 

Majestic Casino 

cigarettes 

Designated areas 

Casino Bar 

United States Bar 

cigarettes 

Designated areas 

Dance Club 

Rex Dance Club 

cigarettes 

 

Exterior 

Open deck 

cigarettes/cigars 

Designated areas 

 

Note: Tobacco Pipes are allowed wherever guests are permitted to smoke cigars. 

Note: E-Cigarettes are allowed wherever guests are permitted to smoke cigarettes. 

 

Smoking-Permitted Lounges and Public Areas 

Destiny Class 

Carnival Destiny 

Lounge Name 

Permitted to Smoke 

Note 

Casino 

Millionaire’s Club Casino 

cigarettes 

Designated areas 

Casino Bar 

Destiny’s Bar 

cigarettes 

Designated areas 

Dance Club 

Point After Dance Club 

cigarettes 

 

Jazz Club 

Downbeat 

cigarettes/cigars 

 

Exterior 

Open deck 

cigarettes/cigars 

Designated areas 

Carnival Triumph 

Lounge Name 

Permitted to Smoke 

Note 

Casino 

Club Monaco Casino 

cigarettes 

Designated areas 

Casino Bar 

World’s Bar 

cigarettes 

Designated areas 

 

Dance Club 

Hollywood Dance Club 

cigarettes 

Jazz Club 

Venezia Lounge 

cigarettes/cigars 

Exterior 

Open deck 

cigarettes/cigars 

Designated areas 

Carnival Victory 

Lounge Name 

Permitted to Smoke 

Note 

Casino 

South China Sea Club Casino 

cigarettes 

Designated areas 

Casino Bar 

Trident Bar 

cigarettes 

Designated areas 

Dance Club 

Club Arctic Dance Club 

cigarettes 

 

Jazz Club 

Black and Red Seas Lounge 

cigarettes/cigars 

 

Exterior 

Open deck 

cigarettes/cigars 

Designated areas 

 

Note: Tobacco Pipes are allowed wherever guests are permitted to smoke cigars. 

Note: E-Cigarettes are allowed wherever guests are permitted to smoke cigarettes. 

 

Smoking-Permitted Lounges and Public Areas 

Spirit Class 

Carnival Spirit 

Lounge Name 

Permitted to Smoke 

Note 

Casino and Bar 

Louis XIV Casino 

cigarettes 

Designated areas 

Dance Club 

Dancin’ Dance Club 

cigarettes 

Upper level 

Jazz Club 

Club Cool Jazz Club 

cigarettes/cigars 

 

Exterior 

Open deck 

cigarettes/cigars 

Designated areas 

Carnival Pride 

Lounge Name 

Permitted to Smoke 

Note 

Casino and Bar 

The Winner’s Club Casino 

cigarettes 

Designated areas 

Dance Club 

Beauties Dance Club 

cigarettes 

Upper level 

Jazz Club 

Starry Night Jazz Club 

cigarettes/cigars 

 

Exterior 

Open deck 

cigarettes/cigars 

Designated areas 

Carnival Legend 

Lounge Name 

Permitted to Smoke 

Note 

Casino and Bar 

Club Merlin Casino 

cigarettes 

Designated areas 

Dance Club 

Medusa’s Lair Dance Club 

cigarettes 

Upper level 

Jazz Club 

Satchmo’s Jazz Club 

cigarettes/cigars 

 

Exterior 

Open deck 

cigarettes/cigars 

Designated areas 

Carnival Miracle 

Lounge Name 

Permitted to Smoke 

Note 

Casino and Bar 

Mr. Lucky’s Casino 

cigarettes 

Designated areas 

Dance Club 

Frankenstein’s Lab Dance Club 

cigarettes 

Upper level 

Jazz Club 

Jazz Club 

cigarettes/cigars 

 

Exterior 

Open deck 

cigarettes/cigars 

Designated areas 

 

Note: Tobacco Pipes are allowed wherever guests are permitted to smoke cigars. 

Note: E-Cigarettes are allowed wherever guests are permitted to smoke cigarettes. 

 

Smoking-Permitted Lounges and Public Areas 

Conquest Class 

Carnival Conquest 

Lounge Name 

Permitted to Smoke 

Note 

Casino 

Tahiti Casino 

cigarettes 

Designated areas 

Casino Bar 

Impressions Bar 

cigarettes 

Designated areas 

Dance Club 

Henri’s Dance Club 

cigarettes 

 

Jazz Club 

Vincent’s Bar 

cigarettes/cigars 

 

Exterior 

Open deck 

cigarettes/cigars 

Designated areas 

Carnival Glory 

Lounge Name 

Permitted to Smoke 

Note 

Casino 

Camel Club Casino 

cigarettes 

Designated areas 

Casino Bar 

Kaleidoscope Bar 

cigarettes 

Designated areas 

 

Dance Club 

White Heat Dance Club 

cigarettes 

Jazz Club 

Bar Blue 

cigarettes/cigars 

Exterior 

Open deck 

cigarettes/cigars 

Designated areas 

Carnival Valor 

Lounge Name 

Permitted to Smoke 

Note 

Casino 

Shogun Club Casino 

cigarettes 

Designated areas 

Casino Bar 

The Dream Bar 

cigarettes 

Designated areas 

Dance Club 

One Small Step Dance Club 

cigarettes 

 

Jazz Club 

Paris Hot Bar 

cigarettes/cigars 

 

Exterior 

Open deck 

cigarettes/cigars 

Designated areas 

Carnival Liberty 

Lounge Name 

Permitted to Smoke 

Note 

Casino 

Czar’s Palace Casino 

cigarettes 

Designated areas 

Casino Bar 

Promenade Bar 

cigarettes 

Designated areas 

Dance Club 

Hot & Cool Dance Club 

cigarettes 

 

Jazz Club 

The Stage Bar 

cigarettes/cigars 

 

Exterior 

Open deck 

cigarettes/cigars 

Designated areas 

Carnival Freedom 

Lounge Name 

Permitted to Smoke 

Note 

Casino 

Babylon Casino 

cigarettes 

Designated areas 

Casino Bar 

Centuries Bar 

cigarettes 

Designated areas 

Dance Club 

70’s Dance Club 

cigarettes 

 

Jazz Club 

Swingtime Bar 

cigarettes/cigars 

 

Exterior 

Open deck 

cigarettes/cigars 

Designated areas 

 

Note: Tobacco Pipes are allowed wherever guests are permitted to smoke cigars. 

Note: E-Cigarettes are allowed wherever guests are permitted to smoke cigarettes. 

 

Smoking-Permitted Lounges and Public Areas 

Carnival Splendor / Dream Class 

Carnival Splendor 

Lounge Name 

Permitted to Smoke 

Note 

Casino 

Royal Flush Casino 

cigarettes 

Designated areas 

Casino Bar 

OceanviewBar 

cigarettes 

Designated areas 

Dance Club 

Red Carpet Dance Club 

cigarettes 

 

Jazz Club 

The Cool Lounge 

cigarettes/cigars 

 

Exterior 

Open deck 

cigarettes/cigars 

Designated areas 

Carnival Dream 

Lounge Name 

Permitted to Smoke 

Note 

Casino 

Jackpot Casino 

cigarettes 

Designated areas 

Casino Bar 

Jackpot Bar 

cigarettes 

Designated areas 

Dance Club 

Caliente Dance Club 

cigarettes 

 

Exterior 

Open deck 

cigarettes/cigars 

Designated areas 

Carnival Magic 

Lounge Name 

Permitted to Smoke 

Note 

Casino 

Hat Trick Casino 

cigarettes 

Designated areas 

Casino Bar 

Hat Trick Bar 

cigarettes 

Designated areas 

Dance Club 

Vibe Dance Club 

cigarettes 

 

Exterior 

Open deck 

cigarettes/cigars 

Designated areas 

Carnival Breeze 

Lounge Name 

Permitted to Smoke 

Note 

Casino 

Winner’s Luck Casino 

cigarettes 

Designated areas 

Casino Bar 

Winner’s Luck Bar 

cigarettes 

Designated areas 

Dance Club 

Liquid Nightclub 

cigarettes 

 

Exterior 

Open deck 

cigarettes/cigars 

Designated areas 

Note: Tobacco Pipes are allowed wherever guests are permitted to smoke cigars. 

Note: E-Cigarettes are allowed wherever guests are permitted to smoke cigarettes. 

         

 

Ticket Contract 

8. COMPLIANCE WITH RULES, SOLICITATION, SMOKING, DRINKING, ILLEGAL ACTIVITY, SEARCHES 

(b) Guest acknowledges that Carnival’s vessels contain non-smoking sections. Guest agrees to refrain from smoking in those sections and agrees that Carnival has the right to disembark the Guest for failure to observe Carnival’s non-smoking policy. 

(c) Smoking is prohibited in all public areas except in designated exterior open deck areas, certain dance and jazz clubs, and designated areas in the casino. The Spa suite and stateroom accommodations are an entirely smoke free environment, including the outside balcony. Effective December 1, 2011 smoking is prohibited in all staterooms. Beginning December 1, 2011, Guests with a balcony stateroom may only smoke outside on their balcony. Guest agrees to strictly comply with Carnival’s non-smoking policy. Guest further acknowledges and agrees that any violation of this policy shall, in the sole discretion of Carnival, constitute a material breach of this cruise contract. In the event of such breach, Guest forfeits all rights hereunder, including the right to remain on board. Carnival reserves the right to disembark the Guest(s), at any port, as determined by Carnival. Carnival shall not be liable for any refund or other compensation or damages whatsoever to any Guest disembarked pursuant to this provision, or who disembarks because another Guest is so disembarked, and all such Guests forfeit all rights under Carnival’s “Vacation Guarantee.” Guest and Carnival further agree that any violation of the non-smoking policy would also cause Carnival to incur damages, including but not limited to, loss of Guest goodwill, revenue, cleaning, maintenance and/or other costs. Guest and Carnival expressly acknowledge the difficulty of ascertaining the amount of such damages, and therefore agree that a reasonable estimate of the damages for any violation of the non-smoking policy is $250. Guest authorizes a charge in this amount as liquidated damages, as well as repatriation expenses (including airfare) against Guest’s on board charge account, without further notice, for any violation of the non-smoking policy.

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