Help is always on hand……

Having spoken to a few passengers who had returned from their cruises today I was so sad to hear about the two ladies that were killed partaking in an excursion whilst on board the Fred Olsen Boudicca at the end of last month.

Whilst disembarking a coach they were sadly struck by an unlicensed driver who had veered onto the wrong side of the road resulting in the ladies being struck and also another gentleman was seriously injured.

It is so sad when thing like this happen, especially whilst people are away on holiday having such a lovely time to, unfortunately, end in such tragedy.

The feedback I have had from passengers is that the staff on board handled the situation as well as could be expected under the circumstances. This is such a difficult situation, one which I can certainly relate to.

During my time working overseas for Thomson I dealt with many resort incidents and was part of the Overseas crisis Team for four years. This would mean if ever there was a crisis in resort or in any resort selected team members would be on hand to support families and staff to ensure everything was dealt with as best as it could possibly be.

It’s really good to know that when you are away in a foreign Country under the umbrella of a good organisation that they have the support and large network of staff to ensure that passengers are looked after. It is the worst place to be so far away from home especially if you are traveling with a partner who has been killed or passed away.

I can safely say when I worked within this position I was so pleased to have been of help to passengers in a very vulnerable and distressing situation, I would treat passengers like my own family and have in fact stayed in touch with a few families I helped along the way all those years ago.