I have been working in the travel industry since leaving school in 1979. However, it has only become necessary in my role as a cruise specialist to fully understand the needs of passengers that need accessible travel requirements.
I have had many calls from passengers telling me of their problems and issues in getting the right cabin, ship and itinerary, and how few accessible cabins there are available on these modern ships.
I thought I would put a few hints and tips together to help anyone thinking about taking a cruise holiday.
1. Book early – as there are limited wheelchair accessible cabins available – they quickly get reserved. It really is first come, first served.
2. Is the itinerary suitable? How many tenders are involved? How far do you have to travel from the port to visit the sights? We may be able to talk to the cruise line about suitable alternatives.
3. How are you getting to the port? Are coach steps a problem? If flying, can we arrange assistance and pre boarding? Do you need an accessible taxi transfer?
4. What on board facilities does the ship have? Is it a modern, larger ship that can accommodate wheelchairs and scooters? Are pool lifts available? Do they have menus in Braille?
5. Do I have to take my own wheelchair or can I hire one on board or from close to the port?
These are just some of the questions that have been raised over the past few months.
A cruising holiday is for everybody – but, just a little more thought has to go into the planning to ensure a stress free, fantastic time.