About Me

I have worked in the Travel Industry for 33 years, ever since leaving school. My Dad was in the Navy so I guess I get my wanderlust from him. I was a Manager in a successful Travel Agency for 16 years before joining Cruise.co.uk. I am married and have a son who…

Posted on Mar 29, 2018
Real Tickets! Are they Necessary? Do you want them or not?

When I first started in Travel, Customers got lovely ticket wallets, especially for Cruise bookings, which were leather with leather luggage labels and Lovely guide books etc.  They made the customers feel special. They loved picking them up and it meant their holiday was nearly here. These slowly changed to…

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Posted on Mar 15, 2018

The latest craze to sweep the airline industry is Emotional Support animals. Have you been on a plane yet with any weird and wonderful creatures. A woman tried (without success) to bring a peacock onto a United flight recently, reportedly claiming that it was an emotional support animal, which would…

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Posted on Feb 28, 2018
What to do if Things go Wrong or You need to make a Complaint about your Holiday!

We all hope that this is not going to be something that is necessary but when we travel even the best laid plans can go wrong. Flights get delayed or cancelled, Transfers don’t Turn up or Hotels are not up to the standard they advertise. Food is poor or perhaps…

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Posted on Feb 14, 2018
Focus on NCL

Here is the next in my Focus on specific cruise lines.  So, who are NCL? Norwegian cruise Lines The cruise line was founded as Norwegian Caribbean Line in 1966 by Knut Kloster and Ted Arison. It first operated as a car Ferry between Southampton and Gibraltar. At present they own…

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Posted on Jan 31, 2018
Annoying Habits on a Flight

What annoys you most on a flight? There are lots of things that annoy us on flights. Perhaps because deep down we don't like the travelling bit. Here are my Top 20 Pet Hates. Now come on be honest how many of these are you guilty of? Overhead Locker Trasher…

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Posted on Jan 16, 2018

When I first started out in travel, which was too many years ago now, everything we did was on the phone.  There was no internet or email and not even a fax machine! We had to send a telex if we didn’t use the phone. Viewdata was just being introduced…

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Posted on Jan 2, 2018
Focus on Princess Cruises

Princess Cruises have announced a new strategy to ensure they can tailor your cruise to suit you better. For the 2019 program they will offer a standard fare and a fare which includes the all-inclusive drinks package. The campaign which went on sale 13th December to Elite Clients and the…

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Posted on Dec 19, 2017
Part Five – The Final journey

Banff to Calgary Well Banff was probably my favourite Town. Set against a stunning back drop of mountains it has a really friendly atmosphere. There is a good selection of shops selling everything from Christmas decorations to Flavoured popcorn. It is mainly one long straight road with retail shops interspersed…

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Posted on Dec 5, 2017
Rocky Mountaineer Tour – Part Four – Jasper to Banff

Jasper to Banff So, I left the Train yesterday and stayed at the Fairmont Jasper Lodge overnight. We are now guests of Brewster’s Coaches on behalf of Rocky Mountaineer.  The Journey through the National Parks will continue by coach. It is not for everyone, but it is a great way…

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Posted on Nov 21, 2017
Rocky Mountaineer – Part Three

Kamloops to Jasper. This morning we left for the station early again as the train was leaving at 7.15am. Today I am experiencing the Silver Leaf Service. The Silver Leaf carriages are a single storey carriage but have large panoramic windows with an additional curved glass panel as the roof…

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