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P&O Respond And Apologise To Guests After News Of Selling Ship

P&O Respond And Apologise To Guests After News Of Selling Ship

It was announced just yesterday that P&O would be selling small ship, Adonia, to Azmara Club Cruises to become Azamara Pursuit.

Azamara stated that the new addition to the fleet will allow visits to unique ports that larger ships are unable to reach and then together, the three ships will support the brand’s commitment to enrich destination immersion around the world, by staying longer in port to allow guests to experience more.

P&O‘s Senior Vice President, Paul Ludlow, has released an official statement on the announcement:

‘I am aware that there has been speculation about P&O Cruises small ship Adonia following her exclusion from our latest brochure.

I am now in a position to tell you that yesterday we signed a contract for the sale of Adonia. The sale will be completed in March 2018 and Adonia’s last cruise as a P&O Cruises ship will be D804 leaving Barbados on February 23nd and ending in Barbados on March 9th 2018.

Therefore, all cruises after March 9th 2018 will be cancelled. I apologise that we were unable to advise you sooner, but as I am sure you can appreciate, this was not possible until a contract had been signed and the full details were available.

I am sure you will have a number of questions about future bookings on Adonia and hopefully the detail below will answer many of these but please do contact the P&O Cruises sales team with any other enquiries.

What compensation will guests booked on D804A receive?

Guests will have until Friday October 27th 2017 to decide on one of the following options. If they do not decide before this date then the booking will automatically be cancelled and a full refund of their money will be returned to them by the original means of payment.

– They can receive a 14-day pro rata refund plus £100 OBC and be moved to D804 (which is the first 14 days of that cruise) and we will fly them home from Barbados (as the original cruise sailed back to Southampton)

– They can choose an alternative itinerary in which case they will receive a £100 FCC plus the cost of D804A towards another P&O Cruises holiday

How will these guests get home from Barbados?
We will arrange charter flights from Barbados for guests booked on D804A.

Which cruises are cancelled?
All cruises after March 9th will no longer go ahead.

Guests want their money back on their cruise as it is now cancelled
They will have until Friday October 27th 2017 to decide if they would like to transfer to an alternative holiday, otherwise the booking will automatically be cancelled and a full refund of any money paid will be returned to them by the original means of payment.

They would like to book another holiday, what do they do?
We can transfer the money to the new booking as well as an additional £100 per person towards another P&O Cruises holiday.

How long do they have to use the additional £100?
We have applied the future cruise credit to their unique reference number in our reservations system which may be used on any P&O Cruises holiday sailing within the next two years. This offer is combinable with any other offer or discounts that may be applicable to them.

They do not want to book another holiday
They will have until Friday October 27, 2017 to decide if they would like to transfer to an alternative holiday, otherwise the booking will automatically be cancelled and a full refund of all money paid to date will be returned to them by the original means of payment.

Adonia is your only small ship- why are you selling it when it is so popular?

Both Oriana and Aurora offer a traditional cruising experience, and, like Adonia, Oriana is also exclusively for adults. We will ensure that the discovery itineraries are continued on other ships in the fleet.

I am so sorry for any disappointment that this cancellation will cause, and thank you for your support with these bookings.’

 

What do you think of P&O‘s way of handling the situation? Have they made it up to the guests booked to sail with Adonia? Leave us your thoughts and comments below…

p&oP&O Sells Its Ship To Azamara: Everything You Need To Know It has just been revealed that Azamara Club Cruises is to buy P&O Cruises’ ship Adonia, taking its fleet to three ships. The 704-passenger ship will undergo…

 

azamaraAzamara Club Cruises: All Revealed Azamara cruises are a five star luxury cruise line founded as recently as 2007. They are owned by the same company as Royal Caribbean… but that’s where their similiarities end!

Author by Millie Finn

Millie Finn

Editor and Creative Copywriter of www.CRUISE.co.uk's bulletin blog, bringing you cruise news, tips and guides daily! - Contact: milliebulletin@cruise.co.uk

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